I used Jackson for many years, on a recent call out they came quickly. said it was the fan motor, over for $1200 (for a fan motor), took two weeks to get. replaced the fan motor, then said it was the fan speed controller board, not to worry it was only about $40, never found the speed controller board, but after a week and a half they came out and by passed the fan speed controller board. Still did not work, then he found the unit (heat pump) was low on Freon. recharged unit now seems to be working. I am wondering if all that was ever wrong with the system was low Freon to start with. I have lost confidence. read more

Every single review is a 1 star review and i wouldn't even give them that. Also the lady who answers the phone is extremely rude. It's really not that hard to be kind. read more

I was referred to by a friend, so I called this company. It was the day after Thanksgiving. They came out same day. Let's back up, furnace stopped working, so I replaced the thermostat, still not working, that's when I desided to call. I explained what was happening and what I did, he said he was waiting for a call on thanksgiving and it would have been a $100 charge. I was told it was not the correct thermostat. He also checked the furnace, his helper stated it was low on anti-freeze. Anyways, somehow he had it running, but with the emergency heater/pump, I'm not understanding this part. He also checked the outside condenser, stated it was the circuit board and it would cost at least $350 but wasn't sure how much and the office would call with the cost. Then was charged me $175, Thanksgiving Day was cheaper, WTH. I got a second opinion next day (Saturday). Sure enough, thermostat was not correct. He checked the furnace and condenser, voltage drops, wiring etc. did some checks, he CONFIRMED the circuit board was working properly. After he finished everything, he then explained exactly what type of thermostat I needed. He charged me $75, plus I received good information and saved money. I purchased the correct thermostat, I installed it and it's been working ever since. Not sure what Jackson Heating and Cooling was trying to pull, but I don't appreciate it. I will not be a client of the business and I do not recommend using them, unless you have deep pockets and don't mind throwing your hard earned money away. read more

Very low quality work, new unit tied in with electrical tape, no boxes or disconnects, just left hanging

Critical: Quality, Responsiveness, Value Worst experience of my life. I had nothing but issues with my air conditioning unit. 2 days ago the unit malfunctioned which caused water damaged to my house. According to the technician the tape they used didn't hold which precluded some switch to malfunction. Now I get an invoice telling me that the drain was clogged which is not covered in the warranty...how ironic. Prior to this incident the unit completely stopped working. All these problems and the unit is less than 6 months old. Please don't waste your money on these people..,pay the extra money and get quality merchandises and professionalism. If I could I would rate them a -0..,,but there's so such thing read more

This company is a shyster at it's very core. our A/C heating fan went out while we were on vacation, I had them come out they quoted $800 for a relay and a fan. I promptly called my Brother in Texas, he is a regional manager of a large industrial AC company. He told me it shouldn't cost more then $500 at the very very worse. I called the repair guy and he was rude and told me that he wasn't even going to check on the fan till the next day.. and the temp was going down. I felt like I needed them opposed to them needing us as a customer. So I decided to Call Lewis and Malone to take a second look. of course I didn't tell them about the prior quote. Immediately determined it was only the fan, they had one on the van, $400. Polite professional. So it's crazy that they wanted to overcharge us, and sale us on things we didn't need. I give them a Shyster Score for unscrupulous, fraudulent, and deceptive methods in business. read more

They must have friends or employees posting wonderful reviews on here. I have recently had a horrible experience with this place. Totally stay away from this business! We had an outdoor unit installed by them six years ago. When we started to have trouble, they sent out a tech, very nice fellow, that told us that 6 years ago the current owners dad ran this place. He said that they did jacked up work and now he goes out to calls all the time to try and fix the shoddy workmanship from back then. He told me my freon was low, which i found out later was not true and told me that I would have to replace the whole outside unit because the compressor was going out. He said they would do me a favor and only charge 2700 for it. I called the owner Joan, she was very nasty over the phone and said that I had a 5 year warranty and it ran out. Very nasty and demeaning. I called Mike Vining Heating and Air and they came out and did a free second opinion and they were wonderful. My freon wasnt low..but my compressor was shot. I have never known anybody that replaced an outdoor airconditioning unit after five years. The owner of Jackson Heating and Air acted like most ppl replace one every 5 years. So if you want to get a unit that needs replacing every 5 years...and you want to get talked to like a piece of crap..then go to Jackson Heating and Air. I work too hard for my money...I highly recommend Mike Vining Inc. Heating and Air. If you want honesty and good work..these are your folks. Jackson Heating and Air...you lost a loyal customer today..and I am sure I wont be the last. I will be filing a claim with the Better Business Bureau against your nasty, poorly run, crappy business! read more