This is the worst life insurance company ever. Each person in the customer service department gives you a different story which includes more and more additional forms to fill out. I have been trying since October to get the ownership of a life insurance policy transferred and they just refuse to do it. They ended up saying they were going to transfer me to another customer service representative and hung up on me. I then faxed the information and they did not call, email, fax or made any contact to get in touch with me or my mother. There are too many insurance companies that are willing to work with their customers, this company could care less. read more

I wish I could give a ZERO because that's what Jackson National Life Insurance Co deserves. My wife and I bought a Term Life Policy that was costing us $51 per month. My agent contacted me knowing the policy soon to end. We shopped around for affordable premiums since Jackson National wanted to charge $495 per month to continue coverage. We ended up finding a policy with more affordable Insurance with a different company and different agent. We were told that the policy with Jackson National was expiring and was told we did not need to do anything to stop or cancel anything. After 14 months we noticed that Jackson National had been continuing to draft $495 per month that's a total of $6900. Shame on us for not catching it sooner was pretty much the response we got from Jackson National. They said they sent us two notices in the mail which we never received. Now two months later after calling them and telling them to CANCEL we get a bill for $1500 for unpaid premiums. Are you kidding me? Waring to anyone shopping Ins with Jackson National DO NOT BUY INS FROM THIS COMPANY. IF YOU HAVE A POLICY CANCEL AND FIND ANOTHER INS COMPANY. STOP ALL DRAFTS WITH YOUR BANK. BEWARE OF THIS INS COMPANY. NO WONDER THEY HAVE 2 1/2 STAR RATING OUT OF 47. THESE PEOPLE ARE A BUNCH OF CROOKS !!!!!!!!! read more

Inept and incompetent at least at paying annuity beneficiaries. Sent threatening letter saying they had not received documentation AFTER sending me a check for a large amount. Sent the same threatening letter not once but twice. Absolutely no confidence in this company - there are MUCH more professional companies out there. read more

Most unorganized lackadaisical company I have ever dealt with. It takes weeks to complete any claims. I suggest taking copies of any forms you fill out and send registered mail because they will lose or misplace your documents. read more

Terrible company! Very rude! I had a 20 year contract, now that term contract is up , the cost has trippled. This is outrageous! All they want is the money! read more

I placed claim for life insurance benefits on 7-17-18 after my mom passed in june. Enclosed was policy # & certified death cert. with her s.s. # I got a letter friday from Laura Hanson telling me the policy doesnt exist. My mom has paid monthly on that policy since 1986! they even ach. withdrawed a preium payment on July 1, AFTER she died. No such policy? the Co. cant even search by S.S. #. & the policy # was clear as day on the claim form. SOUNDS LIKE INSURANCE FRAUD TO ME. Im going to file complaint with California Department of Insurance, Buyer Beware. Geoff. read more

Buyer BEWARE . DO NOT BUY LIFE INSURANCE from this company. Repeat, DO NOT do business with Jackson National Life Insurance Company...... My original policy was purchased 20 years earlier and that company has been bought out several times. The last buy out was by Jackson National Life Insurance Company. The purchased policy with a paid up period policy. Now, I am told that after 20 years, I still need to make payments until I am 100 years old. I have tried to get Jackson National Life Insurance to give me the formula they use to calculate premiums due to 100 years old. They repeatedly sent me a form they always send out each year telling me nothing. Finally got the info I needed courtesy of our North Carolina Insurance Commissioner's intervention and letters to Jackson National Life Insurance. So nice to have a great Insurance Commissioner in NC to protect Consumers.. read more

Danger! NO Star Do not use this Life Insurance Company. This company took money directly from my bank account without my permission. For a life insurance policy that I did not request. read more

This company does not even provide their clients with a contact agent with whom they may discuss the issues of the life insurance policy. And good luck with trying to "Google" information about an agent near you. read more

Apparently Jackson National handles contracts for many different companies including Washington National, which is the company which now owns my Mom's annuity. Most representatives have been instructed not to tell you that they are Jackson National employees. The service reps work out of Lincoln, Nebraska and that is where all statements and correspondence originate concerning Washington National. Confused yet? My current issue is that they have sent 1099 forms and an end of year statement which do not match. I noticed this over a month ago and contacted them immediately by phone. I wrote a follow-up letter 3 weeks ago and still do not have a corrected statement that I can reconcile with the 1099s. The service reps just tell you 'it's in progress'. I'm sure by now they have me pegged as a 'difficult customer' because I keep calling for more information. The latest is that they 'may' have a corrected statement available by Friday, April 15th (barely in time for the tax filing deadline). My past issues with them are the difficult time one has trying to change withholding or change monthly disbursements. Unlike most modern day financial institutions, they do not have any provisions for e-mailing statements, nor do they have capability for on-line inquiries of account balances and account activity. Also, they have sent withholding to the wrong state for two years after they asked me if I wanted the statements mailed to me. I live in California, but my Mom, the contract holder, lives in Oregon. Withholding was sent to California in error. If they handle their own contracts they way they've handled my Mom's Washington National contract, I would advise you to stay away from this company. read more

Horrible! I'm trying to transfer a Life Insurance Policy from my father's estate to my sister. It's been a nightmare. I NEVER EVER want to deal with this company again! read more

We are retired and nearing the end of a current 20 year term life insurance policy, and were just sent our renewal premium. We have been paying $1045.00 a year. The premium notice states that it is now going up to just under $36,000.00 per year!! Assuming that the decimal point was wrong in the letter, we called the company to inquire. They say that is the correct amount, and is only for a 1 year term. Is this even legal?? To get a new term policy elsewhere would cost roughly $3400.00 per year based on current age and health. JNL acquired these policies over the years from other companies, and obviously doesn't want to be in the life insurance business as they are in the business of selling annuities. They have chosen to force senior citizens to look elsewhere after 20 years of faithful payments. This seems criminal, and should be investigated by the insurance industry oversight bodies. An increase of 2x or even 3x the old policy premium might be understood, but not 35x! Be warned current policy holders of Jackson National Life!! read more

My 20 year TERM Life Insurance Policy expired on 9/10/17. My original policy was obviously sold to this company. My original policy was $98.06 every six months for a $250,000 term life insurance policy. When you purchase Term, once the time period is over, your policy is complete. So I thought. This company expects me to continue the TERM policy for $718.00 every six months!! They have sent numerous notifications, which I have to laugh at. The policy is complete. I don't know why they believe they can continue a policy that has terminated in its own right. Is this company legit?? read more

Their variable annuity is close to a scam. The fine print in their contract resulted in an annuity worth $120,000 less than the salesman and the promotional material indicated. This is a bad product from an unreputable company. I only found out after 15 years. Save yourself grief and your savings - Stay Away read more

This company is a rip off. My dad is 95. Had this insurance over 40 yrs. Pays a premium each month. Only a $1500 policy. He has paid more than 4 to 5 times than it's worth. Why dont they cap it after a person pays so much beyond its worth. Uncaring company taking advantage of people. read more

I had to deal with Jackson as a result of my father's passing. I would NEVER do business with them again for any reason. Nor would I recommend this company to anyone, for any reason. DO NOT deal with them if you do not have to. Unbelievably rude on the other end. Sarcastic, horrible. read more

Received my annual policy statements from Jackson National Life Insurance company in November, 2018. The statements were INCORRECT. The statements showed balances in each account at over $34,000. The face value of the policies is less that $5,000 for each policy. There is no way in hell that Jackson National Life Insurance Company will ever pay $34,000 for these policies. Have written Jackson Life and asked for correct statements. No response from them. The balance on each account should be far less that than the $34,000 they quoted on my annual statement of value. They have a serious IT (information technology) problem. I will contact the North Carolina Department of Insurance and see if the State of North Carolina can suspend the license to operate in the Sate of North Carolina. I have had these policies for many years and the policies have been thru the hands of at least three different companies. read more

My family has 3 annuity accounts with this company and have had nothing but trouble trying to surrender all 3 accounts! We would send in paperwork and nothing was ever processed. We would call to check the status and they would claim they didn't receive the paperwork or they couldn't give us a clear answer as to why things were not being processed other than blaming another department. It has taken me over 2 months of phone calls, emails, and faxed documents and we still have not received a check from the last account. I would highly suggest not using this company! read more

My mother has been paying into this burial insurance policy since 1989 (30 years) and has paid around $6,000 into it. She will only get $4,000 or whatever the current market is when she passes. I wish she would have never bought into this.....And I don't know who talked her into getting it in the first place....She would have been better putting her payments into a bank account .... read more

I have had a retirement annuity with Jackson National for several years and have been very happy with the company. Everything has been good until I wanted to withdraw money from "my account." The money was withdrawn and the check was sent to LPL Financial where it had to stay for 5 additional days. I feel that this is ridiculous, since it is my money. In addition, I received a standard form letter from the company explaining the consequences of withdrawing the funds. The letter made me feel like I had done something wrong and they encouraged me to pay back most of the money as soon as possible. I am very upset with this company and am considering having my financial advisor withdraw the remaining $200,000 and putting it with another company. I realize Jackson National is like many financial institutions, great until you want to withdraw your money. read more

We are extremely frustrated with Jackson and cannot get the local agent to return our calls or respond via email. We have had life insurance policies through Jackson (and the companies that previously owned them) my entire life. In the past 7 years, however, we have tried to transfer our adult children's policies to them and they have repeatedly messed it up - including breaches of HIPAA (confidentiality) in the process. The phone representatives are always polite, but our issues never get resolved. read more

We are trying to recover money we paid by turning in Surrender Form for our long-matured insurance. They keep rejecting the form-- saying there was a corrected mistake (which was corrected by crossing out and initialed by us.), 2nd one was they need more paperworks by sending us additional paperwork. Third time.. I am sending the letter and filing the complaint at Consumer Protection agency at state attorney general's office. They were HORRIBLE.. how they get away with this. read more

Trying to get this company to pay out a benefit claim has been a nightmare. Claim forms have been submitted 4 times in the last 4 months following their instructions to the letter. Each time I receive a letter stating that the forms are not filled out correctly. The forms were filled out line by line while on the phone with them. Unbelievably poor customer service. Please think twice before doing business with this company and good luck getting your money if you are. read more

Once you initiate a Life Insurance Policy with JN it is perpetual until you send them formal notice terminating it. You do not have to accept or sign anything, they just automatically renew it and start a new policy at an unbelievably astronomical premium. When I noticed what had happened and contacted them they said they had acted in accordance with all of THEIR policies and while it was unfortunate for me, it was basically MY fault because I did not formally terminate the policy. They will never get another dime from me and I will make it my lifelong pursuit to make sure they don't get any from anyone else I can influence. In typical fashion, I paid premiums for 10 years that they gladly accepted and never had to pay a claim on, but when I asked for some consideration I was SOL. RIPOFF!!! read more

This company is terrible, my parents have been paying them since 1993 and within the last year their premium has gone up to over $450.00 that is ridicules for them who are on a fixed income. My mother passed away in September and we still haven't received any of her insurance claim they always have some excuse for me or the funeral home directors when they call to find out when it will be mailed out. I am going to have to go the BBB to file some kind of claim on them just terrible. read more

I'm calling the Dept of insurance in Springfield Il on this company,,,been with this company for 18 years and surrender value is 120.00 among other issues. Buyer Beware. Tim C read more

I have had to reach out to them regarding a mutual clients. They unfortunatley only communicate via US mail which makes it very hard to get things done in a timely manner. Jackson should really get with the times and use email and fax machines. read more

Our twenty-year policies are due to renew in 2019, when we are 70 years old. At that time our insurance will costs 25 TIMES WHAT WE PAY NOW!!!!!!! Mine will go from $526 to $12,720!!!!! Who can possibly afford that!?! I'm going to report them to all the local, state and federal agencies I can get to listen!!!! I'm also going to call my local tv and radio channels to cover this outrageous company and what they do to seniors who have paid thousands in premiums for years!!! read more

Ok what does it take to get the name of an independent agent for Jackson National Life? I called the company direct and the crappy agent doesn't respond. read more

We Have been waiting for 18 months for payment of benefit. Every excuse ( mailed to wrong address, Even after given proof of them having correct address. Asking for notary, Won't accept scan only fax, who uses fax anymore? Still waiting filing complaint now with state. read more

This is the worst insurance company period . Almost 30 years ago I took out policies on my wife and myself. The premium was less than $100 for both. Today I am paying almost $500 as they have continued to raise the rates every year. In addition I have to pay additional costs every year amounting hundreds of dollars because they say my "balance" is not sufficient to cover the cost of the insurance. I have consistently paid these costs yet today I received notice that they have cancelled my wife after 28 years. This company sucks and I will never recommend them to anyone. My wife and I are now in our seventies and are both disabled and uninsurable. To cancel her at this stage of her life is as low as you can get. If you are looking for insurance please deal with a reputable company. read more

I am concerned about a policy I have and a letter I received from Jackson Life Insurance. the letter asked me to contact them by email at Alexandra.aldrich@jackson.com. I tried that and it is not a valid e mail address. They also gave me a phone number to call 1-800-565-9044 extension 22676. and the letter was signed by Sandy Aldrich. We have tried and tried to call that number but they only tell you to leave a message, and that hasn't helped. read more

I highly discourage anyone to invest with this company. I had an annuity with Jackson from 2013 to 2018. The rate of return was horrible. My total increase in the investment after their fees was only about 1% per year - during a bull market before major losses in the stock market in mid to late December of 2018. In addition, they failed to properly associate my social security number with my account so I initially couldn't access my account online. This lack of professionalism was disheartening as well as their commitment to ensure that I, as their client, received a reasonable rate of return during years of strong economic growth in our economy. read more

My 98 year old mother has a policy with them . They are asking for money to get it out of the negative and raise the premium. I shared the latest statement with some local insurance agents I know. I was told the problem is the cost of the insurance is too high. Being on a fixed income we have no choice but to lose all she has paid into the policy. She cried when I told her,all she wanted was to leave a little something for her family. It may not be much to the CEO of Jackson,it is to my mom. I am not one to leave reviews ,after the way this has been handled. Why not? One of the people I talked with told me the person who sold it was responsible,Jackson has the policy now they are responsible. read more

Payment finally updated on their website after getting my Bank(billpay) involved as well as the review on this website. That does not really excuse their inability to have a better payment system that is more in line with similar businesses (electronic vs paper checks). read more

I add my voice to the others. They seem totally out of touch with the rest of the world demanding everything be physically mailed and notarized.They can'te ven manage a simple email advising me of a premium change. We live outside the country and physical mail is a real burden. I would not recommend this company to anyone! read more

I recommend you stay as far away from this company as possible, it seems they use a 2nd party house "Insured-Services" to administer claims and their customer service is backwards. I have been trying to process a simple claim for my late moms estate and it has been 4 months of runaround. My guess is they really instruct their employees to make all claims as difficult as possible to collect. Horrible Customer "Non-Service" read more

We have inherited an annuity and was sued by family member for part of it. In court documents it states the surrender amount taxes are the responsible of the suer. Jackson sent us the 1099. It has been a nightmare. Working currently to make Jackson reissue the 1099 to the suer. They won't let our attorney talk to their legal department. Horrible company to deal with. read more

Received initially good service and rate on my policy; however, Company and/or policy changed hands several times over the years. My complaint is it can take over 3 weeks for your account to show paid even when it has been sent by on line bill pay. I agree whole heartedly with the other reviewer. It takes a lot for me to bother with a review. read more

My 10 year life insurance policy completed it's term at $121 per/mo and Jackson Life has failed three times to stop the policy and has in fact had it escalate to a new plan that is charging me a new rate of $1200 and automatically deducted it from my checking account! I notified them in May of my wish to stop the policy at it's normal conclusion. read more