Hospice and palliative Care, Highly recommended compassionate caregiving team. - professional,…read morefast, and responsive.

We used Harbor Hospice KS/MO for 2 months for my 88yr old mother. I feel like I knew more about…read morewhat my mom was dying from than Harbor. One girl, Carrie, commented, she did not know why Harbor Hospice Doctor was even giving my mom pain medication. To which I had to explain the illness. Thank goodness Harbor Hospice Dr. knows about the illness. Sarah, who was our main contact person...she failed to do paperwork when my mother went to 5 day respite stay (to try to convince my mom this would be better for her). Because Harbor did not fill out medication paperwork, the nursing home could not give my mom any medications. (Pain meds every 6 hours and my mom alerted me at 7:30 in the morning-- in pain). I changed hospice companies and now, Harbor hospice is lying to me about filling out paperwork for moms LTC insurance. I was told harbor did not have a corporate phone number. I googled it and found it. Now dealing with corporate to get paperwork needed. I do not recommend harbor hospice. They might be ok if your parent has 1 week to live, but find another company if longer.

There were no less than seven people that helped ensure that my mother got exemplary care at the…read morecare facility she was at until she passed. They were there from the very beginning, helping with paperwork, helping me through the difficult times. They did an fantastic job. I would highly recommend this service for anybody who has a loved one in a care facility. It is more than just an extra set of eyes on your loved one. They provide not only a service, but also some of the basic care items they oversee medication's, they oversee personal care. And when it is time for the hospice care, they are with you all the way through until the end. They have volunteers, unpaid volunteers that will come and sit bedside with your loved one and you to help you through the very difficult time of the passing of your loved one. This is a free service. There is no downside to this at all. I am a very skeptical person and I am telling you this is for everyone. I can't think these people enough they made a very, very difficult situation much more tolerable. Period.

From the owner: At Missouri Palliative & Hospice Care, we provide compassionate, in-home support for those facing…read moreserious illness or end-of-life transitions—ensuring dignity, comfort, and relief for patients and their families. Why Choose Missouri Palliative & Hospice Care? • Personalized, In-Home Care – We bring expert medical and emotional support directly to our community. • Pain & Symptom Management – A patient-first approach to comfort and quality of life. • Family Support & Guidance – Emotional, spiritual, and bereavement support for loved ones. • Seamless Coordination – We work with healthcare providers to ensure a smooth transition and continuity of care. Let’s bring comfort and quality care to those in need—contact us at contact@missourihc.com. Independence 816-401-9836 | Northwest 816-505-5934

My brother received excellent care! Could not have asked for better! Everyone from the social…read moreworkers to the nurses and aides were so kind and caring. Not only to him, but to family and friends as well. Penny Campbell (sister of Jim Swearingen)

I would like to state brother was treated well. I however was treated extremely rude,Jess, and lied…read moreto and then hung up on. As if losing a close family member isn't hard enough. I'm in a totally different state Washington. To lack basic effective communication skills and times of need and sorrow like this is horrendous. Not only hung up on my number was blocked I believe. Finding a manager to speak with is nearly impossible. And if I missed the last few minutes with my brother this will be egregious and unforgivable I wouldn't recommend this for my dead flea.

In home hospice care. The first of November…read morewas on comforter care with Saint Luke's The RN was pushing Hospice which I disagree with the RN, Talking big about it, it took two weeks to get a wheelchair to the house. Then no protective gloves were sent or mouth swabs. Never once came to do care in the morning, never sent a CNA or Tech, only got one bath a week. My brother-in-law was told that was all Medicare allowed. Every time I was there eyes crusted shut, mouth full of crusted. No oral care ever unless I did it. Was at the home when the RN came to place the catheter, which she could not see to do. Left three days later on the weekend RN came to place the catheter, not sure if she explained to her caregiver how to take care of it, I had to show and tell him. less than four days got twisted and started flowing into her body. I was the one who cleaned her up and told him to call the RN. The dispatch said "I don't think we can get an RN there today. I went off yelling in the phone you get and RN here now. Body fluids have been running in her for hours, someone from your office needs to come NOW. As soon as hospice took over and started pushing as many meds as possible she kept saying she was not in pain they kept telling my in law ,her husband to keep giving them. He asked me about her breathing ,it's really heavy at night. I told him it was the liquid Morphine which she could stop breathing at anytime it numbs the nerves. I brought food over every time I came she ate like she was starving. Was not choking all soft foods. They stopped feeding her. I ask to see the care plan she wrote out with her husband and the Hospices RN would not and could not show me. I looked in the folder that was not even filled out and no hard copy. By November 24 just after midnight she passed away. Just discussing, worse care I have ever seen.

What a lovely place for my mom to have past here. They provided the upmost comfort not just for the…read morepatient but the patient's family as well. They respected our privacy, our boundaries, etc.. They provided quality care for my mother, especially during her end of life journey. That included comfort medication, such as morphine, rotating her to prevent scars and ulcers, and tending to our needs as well. I like how it is 24 seven as well. You never know when your loved one will leave you so if you have to walk in at 3 AM in the morning, it is not a problem. They have a nice patio area in the front, and then a nice balcony and the back. They also have a small cafeteria, but the food is surprisingly good!

Dear Tiffany, Nikki, Angela C, Meghan, and Rusty,…read more I cannot begin to express my gratitude for the kindness, compassion, and care you gave my mom in her final days. Knowing she was in such loving and capable hands brought our family great comfort during an incredibly difficult time. Your gentle touch, warm words, and unwavering support meant the world to us. You not only cared for her with dignity and respect, but you also extended your kindness to us, offering reassurance and strength when we needed it most. There are no words that can fully capture our appreciation, but please know that your work made a profound difference in our lives. Thank you for being there for my mom and for all that you do for families like ours. With heartfelt gratitude, The Winters Family

I have met few people who react differently than "It must be very hard to work there - I could…read morenever do that." A hospice, for those who do not know, is a non-profit organization that specializes in the passing of the dying, providing the care and compassion and medical attention to those within six months of death. During my final two years of high school, when every student was given the week off to perform 90 or more hours of service, most chose to care for children at day cares or to make meals for the homeless or to sort clothes at a drive. I chose to work at a hospice with my best friend, and it was one of the most powerful experiences of my life, thanks to Good Shepherd, one of the nation's finest hospices (determined from working at other hospices in New York City, none of which can even compare to the staffing and funds of this top of the line Kansas City hospice.) Doreen, the volunteer Coordinator, was organized and efficient in directing us throughout the week-long training seminar on death and dying and our role as not only a volunteer for the families and the loved ones about to pass on, but also as a confidante, a care-taker, a listener, a rock through the sometimes traumatic moments. We were trained to alleviate as best we could - a roll I never imagined myself in, yet, a roll so necessary to so many area families. I had no initial idea as to the impact this hospice has made in the lives of others, and to this day, if ever I mention it to a friend or a distant somebody I know, I am always surprised by the reactions of those whose loved ones have been provided for by this hospice. Good Shepherd is not affiliated with any religion, allowing for the spiritual needs of the dying to be met with whatever faith or non-faith they wish to pass in. The women and men (mostly women) who work here are the most uplifting people I have ever met. Everyday, they held a morning meeting (often passing around muffins someone had freshly baked) to discuss the amazing progress of some of the patients, or to discuss any concerns, any hopes, any fears felt while working. The volunteers are treated as members of the working staff, and can participate in this meeting. The freedom that I had as a volunteer made me realize the great responsibility that Good Shepherd entrusts to its volunteers in general to be able to visit area patients and meet their needs with the utmost attention and respect. My friend and I worked daily after the initial morning meeting, making home visits and nursing home visits to those under Hospice watch - and most the time, the elderly were sleeping when we came in, to whom we would ensure they were comfortable and well taken care of by those on the clock (nursing homes can be so crudely kept in some counties, but that is another horrible truth I will not tell today.) Sometimes we would play music or read stories or eat with them or listen to them talk about the war or their late husbands, or their children's children - often times the stories were incredibly enlightening and worth much more than the thirty minutes spent listening. To those whom have never considered spending time in this way in your life - I would reconsider. It is not a morbid experience, working for Good Shepherd, it is an organization that has maintained the dignity and grace of the elderly through their last weeks on earth. It is eye-opening and necessary and there isn't a week that goes by that I do not think back to my time spent with the elderly of Kansas City preparing to pass on to the next life.

My grandmother passed unexpectedly at 2:45AM and doesn't have life insurance. As a family we…read moreattempted to collect the money to get everything taken care of. In her last few days crossroads sent out two incompetent nurses who needed to "YouTube this, you can learn everything from YouTube" She forgot to give my grandmother her medicine on many occasions. Fast forward to today- Crossroads repeatedly called every 30 minutes even AFTER explaining everything very clearly. After the 5th call I got upset and hung up. I needed a minute. Not only am I dealing with the loss of a loved one and finding the money that comes with I'm also dealing with the police at my door as Crossroads CALLED THE POLICE on a grieving family 3hrs after my grandmothers last breath.

I would like to thank the staff at Crossroads Hospice and Palliative Care of Independence,…read moreMissouri; Your thoughtfulness, kindness and support was deeply welcome and appreciated throughout the time my mother was cared for. I knew the moment I met "Lauren" I had made the right decision. She put myself and my mom at ease. My mom looked forward to the visits and Crossroads became part of our family! You brought not only your knowledge and care to us, but you brought peace and comfort at a difficult and stressful time. I highly recommend Crossroads to anyone looking for this type of care for their loved one. Thank you ! The Family of Dolores Siegrist

Our review starts in late 2021 in the Independent Living building of the Groves. It was a great…read moreplace. Inside pool, eating area, laundry room and lots of things to do. Then an brief hospital visit landed us in the rehab facility of the Groves. There most definitely was a lot to be desired there. Cleanliness and staff time efficiency was a major concern. We were ready to move her, but they kept her until the Medicare money was used up. Then on to their assisted living in the White Oak building in mid 2023. . At first there were a lot of issues that concerned us. Then Roseanne showed up. That woman has poured her heart and soul into turning White Oak around. The building itself, particularly the lacking hvac has been dealt with. She has started so many programs to keep the residents engaged and having fun as much as they wished to participate in. She has been a godsend to this building!

I'm truly saddened by the lack of service and support right after my mother in law's passing…read more Sadly; the undertakers arrived and tended to her body, but we as family members were left with no one to ask questions to, we needed a push cart or some other way to help us transport belongings out to the car, and it would have been great for a nurse to come tell us what was expected of us. It felt as if the room was already rented and they needed us out. Nursing staff was busy administering COVID tests, and masks are still required. I promise, we started packing as soon as she passed, and it might have taken another 20 minutes for us to finish getting the clothing out. Note to the administration: please communicate with the families. We really needed to know that once your loved one passes, you only have a few seconds to resolve the arrangements and have the room ready for the next resident. We all pass, and fortunately; she was only in hospice for a couple of days, so we knew this was the end for her, but we should have been prepped ahead of time to know the urgency to vacate. We do recognize how hard it is to find a nursing home that takes Medicare, so we are appreciative. Be up front with the families. Thank you!

The therapy side is great but the private duty side is unreliable. My wife had a stroke and must…read morehave someone at home with her when I am at work or have other responsibilities. I had 2 no-shows in one week. Other weeks I have had last minute cancellations which required them to find someone else. By the time they arrived, I was late to work or my event.

The type of care and the quality of care I get cannot be better my nurse Jasmine and my…read moreoccupational therapist Nathan are the best out of the independence office could not have got as far as I am without them I appreciate you both keep up the good work and thank you cannot thank you enough