Wonderful doctor! Great with the kids. Talks to them at an appropriate age level. We love the way…read moreshe communicates with us as parents. She always asks how we're doing too and says, "Good teamwork!" She makes referrals to specialists when necessary. Very accurate diagnoses. Down to earth. Experienced. A++++++ Warm, friendly, etc. My kids ask to see her all the time. FYI - Try to avoid Mon/Tues appts as you can wait a very long time. She doesn't rush people, but she does get to the point.

Dr. Frangieh is awesome! Very caring and explains things. The nurses and office staff are great as…read morewell. Never had any issues here or in their Worcester location.

This was a terrible experience. I waited for over 30 minutes in the waiting room and an additional…read more30 minutes in the exam room for the doctor to see me. I was not able to see the doctor as I had other appointments to keep that day, and the only explanation I received was that they always run late. Also, I was told that the doctor likes to spend time with her patients. Not sure why I wasn't considered a patient enough for her to want to spend time with me. After waiting for an hour, I started to get dressed (that's right, I waited for 30 minutes in a thin robe in January) and a doctor finally came in to see me. Not the doctor I had initially booked my appointment with but a doctor. When I told her I didn't have time for the appointment anymore she just shut the door and left. The nurses and admin staff seemed nice enough, but the unprofessional attitude of the doctors is definitely not a great experience.

These were some of the friendliest women I've ever met. They took such great care of me during my…read moreIUD procedure and went above and beyond to make sure I was comfortable and okay. I highly recommend this PP for women who are nervous because they made me feel right at home! 10/10

Literally the worst possible place if you need any kind of medical assistance. I arrived at 3:20 on…read morea Thursday, they told me they closed at 4, the receptionist treated me really badly and said they were already closed and that I should come back another day.

I don't understand the low rating given to Charles River Med Assoc…read more The people that make the appointments are kind and try to get a time that works for patients. The aide's & doctors are kind and easy to speak with.

The billing department is poor at best. I had a claim issue for three months. The initial invoice…read morewas because Charles river billed the 2ndary insurance as primary, causing a retraction in payment. When I called the billing department back in June, I provided the primary insurance information and I was told the claim is being sent back. Then in July I received another bill. I called the billing department and was told "the claim was resubmitted but there is a balance", I explained that the balance should be submitted to the secondary insurer. I was told that they will do this. Then in August I received another bill. I called the billing department and asked why am I still receiving a bill. I was told that the claim denied stating that there is no primary doctor listed for the patient and that I would have to call my insurer to fix the problem. So I called my insurance company and was advised by the insurance company representative that the claim was never sent back in June. The provider, Charles River Medical Group, did not do their due diligence when they didn't resubmit the claim. The insurance representative asked to call Charles River billing department to resolve the issue and put me on hold. The insurance representative came back and stated they had to tell the billing representative how to reprocess the claim. The billing person at Charles River should know how to process a claim and resubmit a claim. Because of their lack of reprocessing this claim they would rather send the patient a bill. Horrible! I also filed a grievance with my insurance company.

Updated to 3 stars from 1 star. We finally got our money returned about six months later even…read morethough root cause was not vetting my brother's insurance. Many phone calls were involved and thus frustration and wasted time.

Dreadful. Abrupt & dismissive. He doesn't have time nor the…read moreconcern to answer your questions ...... He needs to run off to the next 7minute appointment window.