Most unresponsive physician I've ever been to. She doesn't do physical exams. The nurse will ask…read morefor your height and weight and write whatever you tell her in your record. The doctor looks at your bloodwork and then orders compounded bio-identical hormones. I've been trying to schedule a follow up appointment for almost three weeks. I called and was told to schedule through the portal. The portal didn't work. I called back and was told it was down, the secretary would ask Dr. Jackson to to put in an order for bloodwork. I called two days later to see if the order went to Quest and was told it was never placed, I had to ask Dr. Jackson directly through the portal. Third time the request went to Dr. Jackson. Success! Or so I thought. A week later and no response. I email the doctor through the portal again asking if the order has been sent to Quest. Four days go by. No response. Call the office. I was put on hold for literally 20 minutes. Find a doctor who cares. Dr. Jackson really doesn't care about her patients.

Dr. Frangieh is awesome! Very caring and explains things. The nurses and office staff are great as…read morewell. Never had any issues here or in their Worcester location.

This was a terrible experience. I waited for over 30 minutes in the waiting room and an additional…read more30 minutes in the exam room for the doctor to see me. I was not able to see the doctor as I had other appointments to keep that day, and the only explanation I received was that they always run late. Also, I was told that the doctor likes to spend time with her patients. Not sure why I wasn't considered a patient enough for her to want to spend time with me. After waiting for an hour, I started to get dressed (that's right, I waited for 30 minutes in a thin robe in January) and a doctor finally came in to see me. Not the doctor I had initially booked my appointment with but a doctor. When I told her I didn't have time for the appointment anymore she just shut the door and left. The nurses and admin staff seemed nice enough, but the unprofessional attitude of the doctors is definitely not a great experience.

These were some of the friendliest women I've ever met. They took such great care of me during my…read moreIUD procedure and went above and beyond to make sure I was comfortable and okay. I highly recommend this PP for women who are nervous because they made me feel right at home! 10/10

Literally the worst possible place if you need any kind of medical assistance. I arrived at 3:20 on…read morea Thursday, they told me they closed at 4, the receptionist treated me really badly and said they were already closed and that I should come back another day.

I don't understand the low rating given to Charles River Med Assoc…read more The people that make the appointments are kind and try to get a time that works for patients. The aide's & doctors are kind and easy to speak with.

The billing department is poor at best. I had a claim issue for three months. The initial invoice…read morewas because Charles river billed the 2ndary insurance as primary, causing a retraction in payment. When I called the billing department back in June, I provided the primary insurance information and I was told the claim is being sent back. Then in July I received another bill. I called the billing department and was told "the claim was resubmitted but there is a balance", I explained that the balance should be submitted to the secondary insurer. I was told that they will do this. Then in August I received another bill. I called the billing department and asked why am I still receiving a bill. I was told that the claim denied stating that there is no primary doctor listed for the patient and that I would have to call my insurer to fix the problem. So I called my insurance company and was advised by the insurance company representative that the claim was never sent back in June. The provider, Charles River Medical Group, did not do their due diligence when they didn't resubmit the claim. The insurance representative asked to call Charles River billing department to resolve the issue and put me on hold. The insurance representative came back and stated they had to tell the billing representative how to reprocess the claim. The billing person at Charles River should know how to process a claim and resubmit a claim. Because of their lack of reprocessing this claim they would rather send the patient a bill. Horrible! I also filed a grievance with my insurance company.

ive been going to dr Angelini for years. she has always been kind and gentle. I also believe her…read moredecisions about my feet have been on the mark . i will continue to visit her!

This review relates to services Dr Angelina provided at her Board Certified Foot Care office in…read moreAttleboro. I came to this practice because it's in my insurance network. Despite not having a referral, I was given an appointment time only about 3 weeks out from the call. I should have been worried - what doctor has such good availability? I told the person making the appointment that as part of the care I wanted to be seen for, I needed a diabetic foot exam. Showed up 10 minutes before my scheduled appointment time to be told that I was 2 hours early (ok, maybe I wrote the time down wrong) but when I said I'd go run errands and come back the receptionist said to stay, and they'd fit me in. They did, an hour and 45 minutes later, or 15 minutes before the "correct" time. (That correct was in quotes because on visit number 2 the same person who said I came early told me that I'd given them the wrong phone number on the firms I'd hand written. Nope, she just transposed 2 digits). Ok, so inattentive or maybe inadequate office staff. After waiting another 45 minutes (so 1/2 hour after my "correct" appointment time) in the exam room, the doctor came in. She said I had a plantar fasciitis, meaning a callus that had grown fully into my skin. Five minutes of shaving that, and a callus on my other foot, then nail clipping and a prescription for my (sorry) fungus, and she was gone. No diabetic foot exam. Come back in 2 weeks. But first, wait 15 more minutes for someone to come use a machine to smooth the cut nails. Visit 2: no wait. Also, no doctor; the RN only sees me. She uses the file/smoothing machine on my calluses, trims my nails. And when asked for one, tells me that the practice DOES NOT GIVE diabetic foot exams - despite offering board certified foot care. Come back in a month. Visit 3 the doctor comes in, asks the nurse what she wrote in her notes about the callus I came in for at the first visit (meaning she hadn't even glanced at my file). Oh, wart! Let out some acid in it and cut your nails again. Cutting the nails and that topical medicine are what you need for that yellowing nail fungus (which seems not to have improved). No further visits for me! I suggest you stay away too.