These guys are thieves, preying on those who lack knowledge and trust them to care for their vehicles. The manager Sam is a bully with a chip on his shoulder. He carries himself as a gangster, arrogant and disrespectful to those beneath him, even his son Adam, who's actually excellent with customers. I dropped my car off on Friday, expecting it to be done Monday so I could head back home to Saint Joseph (3 1/2 hours away). I made arrangements to be dropped off at the shop on Monday. I got there at 11am and Sam said they had my car in but my part would be there at noon. So I walked around outside for 2 hours and came back to check in. Sam then said my radiator wasn't actually the problem, I needed a water pump. I happened to have a water pump in my car. So I asked them to install it and gave them $450 cash to fix it the same day. I walked around until 5ish and went back in for him to tell me there's no way it'd be done. I explained again that I had nowhere to go and no money left after paying them. They ignored me, so I walked around outside all night in 27 degree weather until they opened 30 minutes late the next morning at 8:30. Yes, I literally walked around Lincoln Park, Wyandotte, and Southgate all night with my hands and feet numb because I had no car and no money left. No one said anything to me so I asked if someone was already working on mine. Sam rudely said "ya, I told you it'd be done today". A little later, I asked if there was an Estimate on when it would be done. He snapped at me and started yelling saying: "I'll just have him put your car back together and give you your money back so you can stop bothering me!" I asked for the owner and he says "I am the owner!" I knew he wasn't because he mentioned calling the owner the day before. He finally calls the owner who tries to smooth things over, they get on the phone after we talk and Sam laughs in my face and starts speaking a different language. I needed the car so I just let it go. I was told it'd be done by 3:30. Sam left around 2pm for lunch and didn't come back until almost 5. I knew something was wrong because the mechanic working on my car started doing other things around 3pm. I wondered why the manager's son Adam didn't just give me my keys and let me go since I'd already paid upfront. When Sam finally gets back, he's there for 15 minutes before saying anything to me. Finally he says "I got your car done but there's a problem, the head gasket is blown". I asked what that means and if I'll make it back to Saint Joseph. He says "it's not overheating, he's had it running about 30 minutes now, but it hasn't overheated". The mechanic pulls the car up and sits there for a minute. I walk to the door when Sam says "oh yeah, you might have trouble starting it". I ask why and the mechanic says "just hold your foot on the gas when you start it". I knew that was a problem because the car had no trouble starting before I brought it. I got in the car and drove to the next light to make a u-turn. I didn't even make it there before the car started to overheat. I took the u-turn, then another one to go right back to the front door. I tell Sam its doing the same thing and he starts yelling at me and ordering me to leave or he'd make me leave. I told him the coolant light is still popping on instantly and the temperature gauge was going to H and that's the whole reason I brought it. He was swearing and standing on his toes, putting his finger in my face trying to intimidate me. I told him I wasn't leaving without my money no matter how he tried to bully me. He says "you know what?! Give me your purchase order". I got it from the car, he took it in the office, comes back and says "you know what? Call the police. I'm not giving you anything". I did call the police. When they arrived, Sam had a different mechanic there and his son. The mechanic lied and said the car had been towed there, I drove it there myself. His son Adam tried to speak up and Sam told him to shut up. Of course I got screwed because all the cops said was "you gotta sue him and you can't come back on the property". I explained that I lived 3 hours away and had no money left after paying them and now no car. The owners of this place are bullies and operate like gangsters. They take money from people, waste their time, treat them poorly, threaten them. I saw a lot of interactions over the two days I spent there. They were late finishing every job, everything was more expensive than they said it would be with each customer. Going to Jack's Complete Auto Repair is like getting your car fixed by the mob. Whether they fix the problem or not, you pay. And you can't complain or the boss Sam will have you scratched out. I'm currently figuring out how to get back home and decided to just sell the car because I've spent all I had on it. I'll be seeing these dudes in court soon. It's time to stop giving our money to ingrates who act as if we owe them our business. read more
