Honestly such a horrible experience. I've come to this Ross before to grab decor for my Airbnb in…read morethe area, but this store was just not it. The man checking me out (a Hispanic guy who they said was the manager) didn't bag a single thing. He handed me each item to throw back into the cart--which you can't even take outside. When I asked if he could bag them, he said no, claiming he didn't have bags... even though they were right there and I had just seen him use them for other people. I bought over 10 items and had to bag everything myself while he just stood there watching. It was honestly humiliating doing that in front of everyone. Another employee came to help, but when I asked to speak to the manager, they said it was him--and he just ignored me completely, talking to someone behind the counter like I wasn't even there. I've worked in customer service before, and this was just not okay. When I asked for names to report what happened, they said they couldn't give them out "due to policy." I left feeling disrespected and embarrassed. Not the kind of experience anyone should have.

One of the Worst customer service. Train the employees better.. useless if you work there don't…read moreknow where are the items

I have to say this is one of the better Ross stores in El Paso. It wasn't as trashed as other ones…read moreI've been to around town. The one near my house is typically a disaster. There's clothes and shoes thrown all over the place on the floor. Seriously, it always looks like a tornado hit in there. The employees aren't as nice, either. This is at the Sunland Park location. Anyway... I was looking for some costume jewelry and something kind of decent to wear at the last minute. Dressing fancy isn't really a priority for me right now. I found some cute, dangly earrings by Guess for $5. I kid you not, I also bought a glittery, purplish evening gown/dress for $4. I was looking for a nice looking blouse but ended up getting the gown/dress because it was so cheap. The blouses cost more than the gown! I didn't even try it on but luckily it fit perfectly. I figured I could give it away if it didn't fit. I was really pleased with my transaction here. The employees were mostly nice and helpful. By the way, this was for a virtual event! I hadn't been to this location in about two years. The last time I went was to buy a gift for a birthday party (before Covid). Everything was fine at that time too. I'm surprised I hadn't written a review! All employees were following safety precautions. They had their masks on. Some were also wearing gloves. I spent $10 and change when it came down to it. Just for fun...here's "Fancy" by Drake. I hadn't heard the song in years. I think it still holds up in 2020. https://www.youtube.com/watch?v=ZenXuQBgbgk If you aren't into rap, R & B and/or profanity, I wouldn't recommend listening. It's probably not suitable for work, either.

Never thought I would find a ross that I liked here in EP. I was surprised that it was not busy…read morewhen I walked in on Saturday afternoon. This store was FULLY stocked and there were so many items to look at. The home decor was poppin and it almost made me forget that I was at Ross. The best part yet was the fact that there was NO LINE. We quickly grabbed the items we were looking for and headed to pay. We were in and out quickly and the cashier was friendly. The sales floor was a bit unorganized but hey it's the weekend, the store is bound to get messy.

Thursday afternoon and this store was a hot mess. Merchandise was all over the floor, shelves were…read morecramped with products, and some of the clothing racks were empty while the others were cramped, why? I went in not looking for anything in specific but I always walk out with something. I found a couple things that I was going to buy and I made my way towards the front. As I'm looking for the end of the line I notice that I had already passed the end! Wait what?! I scan and look to see where it ended and I kid you not the line was about 30 or more people long! There were only a few cashiers ringing customers up and the line was only getting longer and longer. The line definitely scared me and therefore I decided not to buy the merchandise I had found. Who has time to wait in such a long line.

Ok.. Nice stuff and cheap.. But with this holidays the…read morestore is a mess in all departments. So. Looking christmas stuff for my home...

General Manager is rude to customers. When I asked for the restroom she denied the entrance. Very…read moreblunt and unfriendly.

Charged my card twice, store manager refused to give me a refund even after showing her the bank…read morestatements, she only offered a discount. Very rude. Another nice lady helped out.

Love tjmaxx and I would love it more if I could actually go in, shop and check out one day . Look I…read moreknow we have like Juarez/Las Cruces and EP residents all shopping here but I've only ever been able to actually shop and not wait for infinity in line on a Monday morning. Any normal time off like a Saturday forget it- line starts at the back of the store. I don't know a solution for this but it is super ridiculous I can't tell you how many times I've needed something, gone in and walked right out and ordered it online

Great store with amazing saving! Never disappoints - you'll always go home with something!read more

Where we live in Las Cruces we have a small Target store so when we go to El Paso we usually go…read moreshopping at this location. The store is going through a major renovation so some of their sections are closed, resulting in major discounts, which is one of the reasons my wife loves Target. We got some of exercise equipment 70% off along other things.

I stopped by about an hour after they opened but only one check out lane was available. The…read moreemployees said more lanes wouldn't open until closer to 10am. Really? The store opens at 8am but only one check out lane is available for two hours? The store was somewhat busy, even this early, and there was a long line to check out.

I loooove coming here for shopping so much. They sell pretty much everything but mostly clothes and…read moreshoes. It's like Ross but much better. You'll be able to find so many clothes and shoes from named brands such as CK, MK and Ralph Lauren. They'll have amazing deals. Once you shop here, you'll know why I like coming here so much. Not only clothes, I always buy house decors here too. They have so many cute beach themed decorations. I've bought a huge painting of beach for only $15 once.

They really need more people working at the cash registers. Always a long line and had to return to…read moreproducts back to the store, due to their condition. Just make sure you're not in a hurry when you shop there.