I hired Jack Five Jumps for my nephew's first birthday party. We rented a yard sign and a bubble machine. I purchased a Bronze Mickey themed package. The day of the party, they called me, running an hour later than scheduled. I was super flexible. I reminded her on the phone that it was Mickey themed and it was evident she forgot but said "we can make this work." Fast forward, she showed up and asked me to give her Mickey cutouts so she could add to the yard sign. When she finished, the sign was nothing like we had discussed and did not look like a first birthday or Mickey themed. After much discussion, she called around and agreed to have someone come out and change some of the sign out to be more colorful. However, she didn't provide any contact information. No one showed up. Hours later she finally calls and says she didn't have the money to pay for the other person and she was going to come pick up the sign. We were waiting to make the remainder payment until the sign was something we were happy with and aligned with what we had discussed. We made the payment for a sign that didn't meet expectations and I spoke with a manager after and they refused to provide any refund or credit. I personally would never hire them again and do not recommend this company to anyone. Find someone else for your party needs! read more