Jack Wills is a brand I have become more aware of in the past couple of months, and I came into this store today simply to do an online return. This is quite a decent size store but still just lacks a good, welcoming feel to it.
The main entrance does have steps but there is another through a side-street off the main road which is also used and does have a lift, the lift is quite slow and is up a really steep slope so in regards to access especially for prams and wheelchairs, and older people who would struggle getting up such a steep ramp, they have done an awful job.
The store is quite spacious especially as you walk in through the non-steps enterence and there is some stock there, and not always staff. One thing I don't like about Jack Wills is that the staff lack uniforms and it is hard to tell who is who, I didn't notice anything which stood out and after waiting a few minutes, I actually thought I had handed my return to a member of the public, posing as a member of staff and he had stolen my coat worth £129, luckily it wasn't and he eventually came out and sorted it. The member of staff didn't seem too friendly and welcoming, in keeping me updated and actually know what was going on.
The store was slightly larger than other branches I have visited such as the one in the Trafford Centre, mainly because this store isn't as restricted to its size as it isn't in a mall, and is just on a shopping street (King Street) in central Manchester.
Overall, with access and staffing issues being a strong factor in determining my rating for this store, I sadly feel they deserve a single one star and this store does let down the Jack Wills brand, which to me has more of a high-end image without the service you would expect from a store of that kind. It was unwelcoming and that was sad. read more