My friend just went there to get new tires and an alignment... Don't come here without your bf/husband. Otherwise they'll give you drastically different prices without him there with you. read more

Not a place you can count on. I have multiple cars and have over the past year had 2 of the 3 appointments I made canceled and I was neither even called they waited till I was there to drop off and told me it was canceled. Wasted my money wasted my gas and wasted my time. Place has gone severely down hill since being purchased by mavis. I'm done having my time wasted and will not be back. Do yourself a favor and find a real mechanic. read more

Ask them to tell you all of the costs involved, especially the ones they don't share with you till after you have the work done and leave plenty of time in your schedule, the employees definitely have no urgency or respect for your time. Hidden fees: $24 per tire for balancing ?? $7 per tire recycling fee?? Not cool read more

Every time I go there, they are reasonably priced and they're efficient whether it be an inspection, alignment, etc. Customer service is on point every time. They are definitely invited to the cookout!! read more

I stopped in less than an hour ago for an unscheduled tire rotation and was just handed my keys, mission accomplished in record time. Joshua was very professional and polite, couldn't be nicer. It's unusual for me to find young men so dedicated these days, kudos to Joshua, and the management team for a good choice for their front man. read more

The staff at Lehigh Street is outstanding, very friendly, knowledgeable, and professional.

I used them several times now retired veteran love the discounts for tires. I was there yesterday for an oil change. Love how you can schedule online I did it at 11am and was booked for 12. This is fast service and less costly than my Dealer. Josh was very helpful and took care of my vehicle also loved the $15 coupon. read more

I was very impressed with the service and the care that was taken with my car. I just needed a State Inspection done, and when it was taking a bit more time, it was explained to me. There's nothing worse than sitting in a place wonder what's going on. There was an agitated customer that clearly was having a bad day, and proceeded to harangue the staff. Austin and Kylie handled the situation perfectly. I am relatively new to the area and had yet to find some place that I took take my car and feel like I wasn't being " taken" I will be returning for all my future automotive needs!!! read more

Recently I had an appointment for (4) new tires to be installed on my auto 2 hr after arriving my car was not even moved from where I parked After speaking with the staff I was told that my auto would be taken right in & that I would receive a tire upgrade for free ? Almost two hrs later my auto was done. More than FOUR HOURS TO CHANGE (4) tires (with an appointment) Are you joking ??? Then I DID NOT even receive the tires that I ordered over a week earlier? I am no tire expert & have no idea if the tires that are installed on my auto are equal, better or worse than the tires that were originally on my auto ? This shop NEEDS NEW MANAGEMENT Our family WILL NOT BE BUYING TIRES FROM JACK WILLIAMS read more

Amazing customer service and quick work. Made the inconvenience of having work done on my car feel like nothing

My car had a really difficult repair over a holiday, they helped me find a hotel, get a taxi, locate a rental car company, really helped in a crucial situation read more

Terrible experience. Bring in the car at 8am for an inspection and rear brake pad install. 4 hours later they tell me that they can't remove the lugs cause it's a jeep thing. The heck does that mean, a tire shop can't remove wheels. Never heard of this in my life! Will never go here nor recommend. You're better off doing it yourself which I have done. Thanks for nothing. Such lazy workers in 2023 read more

Unfortunately Mavis bought out Jack Williams and now their services sucks. What once set them apart from Mavis now there are the same. Time to find a better automotive company read more

I had a slow leak in the driver's side front tire. Spoke to Austin first thing in the morning and he set reasonable expectations. They met and exceeded those expectations and had me back on the road within an hour of my arrival. Top notch service, great communication, and competitive pricing. read more

In & out in an hour with an oil change and tire rotation on my Jeep. Excellent service, professionalism and prices. I'll be making an appt for my other vehicle now that I found a decent place to go. Good customer service seems increasingly hard to come by these days but these guys got it right. Thanks JW read more

After losing two tires to pot hole road - Lehigh St Allentown - John at JW got me in same day and turned around with two new tires at a great price. NO upsells and no taking advantage of my situation. For my wife and two sons - this is the place to go for tires. read more

We have been taking our vehicle to Jack Williams since we moved here, two years ago. We've had few, if any regrets until recently. We ordered a pricey trim piece that flew off the vehicle. At the time of order, when asked about how long it would take to put it on, one of the workers said, not long - it just snaps on. The "snap on" cost us $120 plus the trim piece of $98, plus other "fees" for a whopping total of $245. I spoke to a friend about this, and he said oh yeah, his mechanic just snapped his on for nothing. $120 to snap on a trim piece. I'm so disappointed. Sadly, I'm going to be checking out some local mechanics. read more

Had my car at JW in Whitehall for 4 tires in December and back for an oil change last week. Both times were pleasant experiences thanks to the friendly staff behind the counter. I wish the customer service was as friendly everywhere as it is at this location! read more

I dealt with Eston at the Whitehall location for tires, rims, exhaust, level kit. Great honest guy that showed me many options and didnt try to sell me the most expensive stuff. I later had them do a LED headlight install and was happy with the price and professional job ! I will return for a lift kit and any future work ! Highly recommend this place, great work and good prices. read more

I take both my vehicles here regularly. I chose it initially because of the location, but returned because the experience was good. When I'm receiving services, I can either wait in the seating area with TV and coffee, walk to nearby malls and restaurants or take the complimentary shuttle service home. They do required state inspections, general maintenance, and have a price match guarantee on tires. read more

The service was good the tires were slightly more then BJs Wholesale club thought would save by trading in used tires off vehicle but till done , I would have saved 7.00 going to wholesale club so did I really get anything for my trade in tires ? Guess would have paid 60.00 more so check wholesale clubs first more then likely cheaper , and they give same service and warranties! read more

Told them to do one thing when they did the complete opposite. All I needed done was them to weld a flange to the muffler when they ended up permanently welding it to the car and charged me almost $150 for it. Overpriced work!! Even for an oil change, do it yourself or go somewhere else! read more

Sammy the guy in charge of upgrading trucks here at Jack Willams is honest and well adversed in truck lifting and upgrading. I was ready to do a bunch of up grades that I would've wasted money and regretted. He also took time to answer my 5000 questions and he once again was kind enough to take the time to answer and just be honest on what parts suck and what actually is quality . And finally I had already given them my deposit and checked out the place in Jersey that did the same kind of service and they asked to see my invoice. Upon looking at the invoice even its competitor in Jersey said that was a fair price and he's not beating me up at all. Like I said they had my deposit in hand already and they were still honest with me so Jack Williams is definitely who to go with and make sure to ask for Sam to walk you trough your decision process read more

I went in for my routine oil change my car was making a slight rattling noise that day. They did my oil change by did not reset the car. What puzzled me the most is the rattling noise, they replaced my swaybar clips..... and my car came out even noisier. They charged me a total 293.79. I called back to let them know my car was louder and worse since their service and they told me "you never know with a car, you fix one thing and another breaks" this was from a manager. He also proceeded to tell me he wont look at it he would like the gentleman who did it the first time to look at it. Absolutely not! I went to a local small car garage and they fixed exactly what jack williams claimed they fixed. Theyre great for an oil change but thats pretty much it. Extremely disappointed! read more

Great selection, recommendations and speed of service from Josh and entire Auto Addictions / Jack Williams team!

DO NOT BUY YOUR TIRES FROM THIS PLACE! If you are a consumer that feels that when you pay market price for "NEW" it should look new. Then the question is why don't they look new, we're they exposed to some adverse conditions? (tire integrity).But not to worry because they will gladly sell you a shop warranty that will allow you to return your "new" tires for any reason.Maybe that's why they don't look new.RETURNEES ! JUST SAYIN. read more

Now, this is how service is supposed to be done! If you read my previous review on Jack Williams in Trexlertown, you'd see that I have not been a big fan of Jack Williams, but this location has shown me that my gripes are entirely limited to that specific location. The level of service that I received at this Whitehall location was outstanding. Mike was knowledgeable, courteous and very accommodating. The replacement guarantee I purchased when I bought my new tires (tire replaced if they are unable to patch the damaged tire) was honored for my flat tire. He was honest about his inability to repair it and replaced it at no cost according to the guarantee. I'm almost certain that the Trexlertown location (in order to save them the cost of the new tire) would have done a half assed job of patching the tire and would have sent me on my way with the likelihood that it would have failed me again at some point. But here, Mike was thorough, honest and fast. When I left, my tire was replaced and I didn't find anything additionally wrong with my car that wasn't there when I initially arrived. What a relief! This will be the ONLY Jack Williams that I will go to from now on. read more

Very honest. Only recommended services that were needed. Did not try to make me purchase anything I did not need. Got front brakes and rotors for $267 which is a lot less than other quotes I received. Same day appointment and had me in and out within an hour. Will continue to go there. read more