This review is on the service not the technical support…read more I had a 90000 mile service for my Lexus 350. I scheduled the service for a Saturday because I work outside the city limits about 55 miles. My appointment was early and I was on time. The service is usually exceptional but this Saturday.....not so much. I sat for hours and I didn't get an update. I finally asked for a loaner after 3 hours of waiting. I asked for an update and it was an inconvenience to the staff. I wanted my car because I had an appointment to get to. I was told loaners aren't available on Saturday. When they finally was done, They were rushing me through the payment process by taking my payment in the lobby area. I was disappointed with the dealership and gave them a bad review in their own survey; no other forums. This was an expensive service. ....But the dealership responded to my survey. They apologized for my experience. They updated the website to reflect loaners on the weekends. They realized that the service was not adequate. Now should they have done more..... $800 dollars and four hours later.I am not sure. In a world where people deflect their responsibility they took ownership but what else should they have done? I am appreciative for their acknowledged shortcomings on that Saturday morning. I appreciate the update to the website reflecting the availability of loaners on the weekends. I still can't get my time back for that day or the opportunity I missed out on. But in saying all that, Ownership at the top is extremely important here. They didn't get it right but they wanted to acknowledge it and not hide it. So Thankful for that

7/3/2026 Took my GX460 in for oil change, alignment, tire balance and rotation…read more 7/4/2026 Drove vehicle at interstate speed (70+ mph) experienced a lot of vibration. Called the dealership, it was closed for the holidays so I left a message. 7/6/2026 Called dealership at 7:30 about vibration and was told to bring it in by 8:00. Took vehicle in and and informed them of the issue and that I suspected the issue was with the tire balance. Received at text/email that the tires were rebalanced and picked the car up at approximately 3:05. Was told by the sales advisor that the service manager drove it and ensured it was corrected. After picking up the car I got gas and took the interstate home and the vehicle was still vibrating. Called the dealership at 3:28 and was told by Kyle (I assume a receptionist) the service advisor that assisted me was not available to take my call nor was the service manager. Took my vehicle directly to Discount Tire and explained my situation. The service advisor was very nice and professional. I asked them to please check the balance and correct if needed. I also asked for pictures of the status of the balance as is before correcting. *** 2 of the tires were in balance *** 2 of the tired were NOT in balance ***All 4 tires had different tire pressures above recommendation Discount Tire made the corrections ( and dicounted the service) asked me to go drive it at interstate speeds and to bring it back if there were any issues. This is the 3rd time I have taken my car in for a balance and had to take it back. The pervious occasions it was corrected when returned. This time I chose not to take it back for a 3rd attempt to do a simple job that should have been done right the first time!!! This is the 4th less than satisfactory experience with the service department and MY LAST!!! Shout out to Discount Tire for your professionalism and excellent customer service!!! Lexus of Montgomery Service Department DO BETTER!!! Lexus in my opinion is the best car out and I have had zero issues with the vehicle beyond the 4 less than satisfactory service experiences at this dealership. I prefer to have my car serviced at the dealership but this dealership has lost my trust and confidence!!! ***This is not about money its about principle and customer service. The tires were recently purchased at Costco where I can get free rotation and balance. I made a choice to pay for service at the dealership because I was getting other services done and it was convenient so I thought....I was wrong!!!

had big repair on my truck. they took great care of me and my truck. it has never ran better. thank…read moreyou stivers ford.

Some sales manager named Reefer or something like that is very disrespectful. I went in there ready…read moreto spend my hard-earned cash. I even came up significantly from my first offer, and he was rude and dismissive. I went to shake his hand to tell him we couldn't go higher and he left me hanging! What kind of man (especially a salesman) would ignore another man's handshake? Not surprised they have a 2-star rating. Even if they called back and accepted my offer I would not give them my money because of how Reefer talked to me. Some people work and save their money. Other people, like Reefer, are disrespectful thieves. As I was walking away, this asshat yelled "Good luck finding an explorer for that price!"

Dispatching a car was a nightmare. Took 45 minutes sitting in waiting room being the only one there…read morefor an adequate employee to help me. Try another location if you have to deal with carmax

Jazly got me a competitive offer on the spot and I was outta there with a check in just over 90…read moreminutes. It worked basically just as advertised. The only drawback here is that you can generally get a few more $k if you sell it on your own, but, the downside to that approach is time and hassle. Finally, a quick shout-out to Jazly who is awesome at what she does and a phenomenal human being!

I never bought a vehicle from Sons CDJR. I attended a car sales training program hosted at the…read moredealership. Even though I wasn't a customer, the way I was treated and the dealership's enabling of that treatment says a lot about their ethics, leadership, and the kind of people they do business with. Here's what happened, I discovered the training opportunity through a job listing and was contacted by Al Desarro's assistant. I was told I would receive one-on-one training from Al Desarro and hands-on mentorship with real, experienced car salespeople at the dealership. I was excited, especially since I'm someone rebuilding after an injury and ready to grow professionally. When I arrived at Sons CDJR, it became clear I had been misled. There was no one-on-one coaching. No active sales floor experience. No dealership staff involved. Just a classroom full of other trainees and Al Desarro leading the session alone. It was not what was promised and it went downhill fast. From the beginning, it felt like I had a target on my back. Al asked me off-topic, obscure questions that weren't even in the training guide he gave us. When I answered, he'd cut me off. But when others got it wrong, he'd give them time and help walk them through it. The double standard was loud and clear. During our lunch break, Al pulled me aside privately. Instead of offering encouragement or advice, he stared at me like I was crazy and asked, "Why do you think you can do this?" His tone wasn't constructive -- it was dismissive and condescending. I responded respectfully and confidently, explaining my drive and goals. He coldly replied, "Well, let's see how this day goes." Later that day after asking more obscure questions and showing us YouTube videos, Al asked the group to share what we hoped to achieve from the training. When it was my turn, I said I wanted to use car sales as a stepping stone to gain experience, build businesses, and create generational wealth. Before I could even finish, he cut me off with a sharp "That's enough." Another trainee gave a similar answer and was allowed to speak without interruption. I couldn't ignore the bias anymore. At the end of the day, I was pulled aside again. This time, I was told that Al, along with dealership leaders Clay Morrison (General Manager) and Missy Hubbard (General Sales Manager), had decided during the lunch break that I wasn't a "good fit" for the training. I was let go with no feedback, no explanation, no opportunity to improve. It felt like a decision made based on personal bias, not performance. What shocked me even more was what came later. A year after this, I tried to apply to other car sales training programs only to find out I had been blacklisted from multiple dealerships across the city. All signs pointed back to Al Desarro, who doesn't even work at Sons CDJR but has personal ties to Clay and Missy and clearly enough influence to sabotage someone's future behind the scenes. If you're a young person trying to get your foot in the door, be careful. Sons CDJR allowed someone who is not even their employee to use their dealership to belittle and blacklist trainees based on personal feelings and ego. This wasn't about qualifications. It wasn't about effort. It was about insecurity, control, and favoritism and the dealership enabled it. If they treat aspiring sales professionals this way, I can only imagine how they treat customers behind closed doors. I do not recommend Sons CDJR for work, training, or even a car purchase. There are better dealerships out there.

Warning: Do NOT trust this establishment! I made every…read moreattempt to come to a positive outcome before resulting to leaving a negative review. I visited the establishment several times, called numerous times, and still absolutely nothing has happened. I have a brand new Jeep Wrangler I purchased from them in JANUARY, that NEVER had a WORKING RADIO OR SCREEN. I was so excited about the new purchase that I wasn't even thinking the radio wouldn't be working or that parts would be malfunctioning on a BRAND NEW JEEP. However, I figured this out only a few days afterwards in January and here we are in MAY and I am still without a working radio. Contacting them and speaking with folks is easy, however, getting someone to actually keep their word and follow through with effective action has been IMPOSSIBLE with them. I DO NOT RECOMMEND!

Awesome customer service. Great loaner car to drive and received my SUV back in a timely manner…read more Thanks so much for treating your customers with quality service.

From the owner: Car Dealer, Auto Repair, Tire Centerread more

DO NOT WASTE YOUR TIME. I bought my first car from here when I was 21. I didn't know anything about…read morebuying a car but the salesman that helped me seemed like he really wanted to make sure I got taken care of. After a year and a half of on-time payments and a very high interest rate, I decided to refinance. I called the man that sold me my car and told him what I wanted to do. He told me to come to the dealership and he would take care of me. I called HIM because I trusted HIM. That was my first mistake. He ended up talking over my head the entire time and even brought other employees to "explain" to me what was going on. Keep in mind it was obvious I was financially illiterate, young, and broke. He ended up convincing me to trade my car in for a new version of THE SAME CAR (same year and everything). They rolled my negative equity over to the new loan. My payment was the exact same, I just had a much better interest rate. I ended up with a $38,000 loan for a car that was worth about $18k once I left the lot. It took me 2 years to realize the hole they put me in. I explained my story to a few other dealership employees I had come to know. They all said the same thing. They said that he would be FIRED for exhibiting the same behavior at their dealership. They said he was preying on me because I didn't know what I was doing. I'm still stuck upside down in this car, paying over $600/mo. Don't get me wrong, I love my car. However, I should have an almost paid off car by now, not a $27,000 remaining balance on a loan. I hope that this doesn't happen to another hardworking student that's already in a tough financial situation. I debated on writing a review at all because I've worked in the restaurant industry for 8 years. I know how a bad review can make you feel, especially when you're only getting one side of the story. But this needs to be said. Especially if it helps other people.

This was the worst service I had in 15 year, got there at 9:00 am and I finally received my car at…read more12:15, when I asked about my car I was told that a lot of people where ahead of me, not true when people came after me and left before me, never again you all just lost a good customer.