Well to start with, the AI that made the appointment, booked me for an oil change when I stated a…read morethermostat replacement. We'll, if I had come in on Saturday, as originally planned, I would have been out of luck. No general maintenance on Saturday. So, I brought it in today, Friday. Now a days instead of actually calling you, they send a text for you to approve the work, which I did. So about two hours after that I call to check status. They never got my reply, hence, did not start the repairs. What happened to calling the customer? If you use this place, keep on top of it. ​

Service department experience:…read more They call it highway robbery because this business is along a highway. How do you charge an hour of labor for a 5 minute job that you made me wait an hour for? I called and made an appointment but it wasn't in the system. And the bill was ridiculous because of labor and then a surcharge for using a credit card. I will most definitely never return to this location again and I highly encourage others to get service elsewhere as well as it is good likely cheaper elsewhere for the same quality of service.

I started the process on purchasing an automobile on line and did not live in the Huntsville area!…read more I wanted to ensure a smooth process being 1st responders and it's an out of state purchase. Established salesperson POC and communicated daily on intent to purchase. The Credit Union (CU) was contacted with communications between the two parties and verifying the purchase would be through the CU. I was informed of the contact. The next day I proceeded from Birmingham to Huntsville, (230 miles round trip) met with salesperson, viewed & drove vehicle. We identified that the vehicle had braking issues and the salesperson stated he would contact his manager and have the work done. I informed him to contact me when the work is completed and we would purchase the vehicle on Saturday 28 March 2026. I called the salesperson on Friday 27 March 2026 & inquired if the work was completed. He informed me that the vehicle was sold! "Why"? "YOU DID NOT CALL"! I expressed my displeasure with their lack of concern for customer satisfaction and stated the money was more important than our feelings! We're both first responders, military retired and retired principal. She could not attend due to work commitment and if A dealership is going to do on-line sales, they should be more commited & considerate to customers especially in this type of situation! I called & voiced my displeasure with the GM who took the approach of actually stating a deposit should have been submitted, none was requested by the salesperson or dealership, An entire week of Communications was done because we (salesperson & I) established that the vehicle would be purchased when the repairs were made (IT WAS NOT)! And to My Understanding, the vehicle was sold without those necessary repairs being made!! Not a good thing! The Customer IS NOT HAPPY and feels total disrespect!! George Nixon for Paulette Hammonds

Long wait for an oil change . Got here at 6:50 am and as of 9:30 ,im still waiting . Appointment…read morementioned time was 7am . Asked how long it will take when I got here they said around 1 hrs to 1 hour an1hr & 15 mins . The waiting area is full of people minus the ones who dropped thier cars off . 3 hours and longer is unacceptable for an oil change .....

I just want to take the time out to say thanks to Stivers & there team of such great employees…read more Such as the general manager Mr. Jim Mccane Mr. Hunter, Mr.MD as well as Mr. Shane Rodgers service manager. These are some of the guys that helped with my purchase treated me like family. While I sat waiting on paperwork as well as the vehicle. Mr. Shane Rodgers has something he calls a multi point inspection that he does to each & every vehicle before leaving Stivers. Which certifies that the vehicle has been serviced checked by ase certified technicians at Stivers ford Lincoln in Montgomery Ala. Thanks to Stivers once again for my new Mercedes. I would highly recommend anyone to go here to purchase a vehicle & also get service work done here.

Stivers Lincoln charged me $500.00 for Resistall paint protection on my new 2026 Lincoln Aviator…read moreand It was never installed. I sent them videos of me spraying the car with a water hose and there is no water beading on any part of the paint anywhere according to Resistall their product is hydrophobic and will bead and repel water. Also according to Resistall website once the product is applied the paint will be slick to the touch. We have rough to the touch paint The salesman suggested I could return and they could apply but I live over 4 hours away. Then they said they could mail me a kit so I can apply myself something that should have already been done. I want my $500.00 back so I can get my new vehicle paint protected.

Jazly got me a competitive offer on the spot and I was outta there with a check in just over 90…read moreminutes. It worked basically just as advertised. The only drawback here is that you can generally get a few more $k if you sell it on your own, but, the downside to that approach is time and hassle. Finally, a quick shout-out to Jazly who is awesome at what she does and a phenomenal human being!

Dispatching a car was a nightmare. Took 45 minutes sitting in waiting room being the only one there…read morefor an adequate employee to help me. Try another location if you have to deal with carmax

I never bought a vehicle from Sons CDJR. I attended a car sales training program hosted at the…read moredealership. Even though I wasn't a customer, the way I was treated and the dealership's enabling of that treatment says a lot about their ethics, leadership, and the kind of people they do business with. Here's what happened, I discovered the training opportunity through a job listing and was contacted by Al Desarro's assistant. I was told I would receive one-on-one training from Al Desarro and hands-on mentorship with real, experienced car salespeople at the dealership. I was excited, especially since I'm someone rebuilding after an injury and ready to grow professionally. When I arrived at Sons CDJR, it became clear I had been misled. There was no one-on-one coaching. No active sales floor experience. No dealership staff involved. Just a classroom full of other trainees and Al Desarro leading the session alone. It was not what was promised and it went downhill fast. From the beginning, it felt like I had a target on my back. Al asked me off-topic, obscure questions that weren't even in the training guide he gave us. When I answered, he'd cut me off. But when others got it wrong, he'd give them time and help walk them through it. The double standard was loud and clear. During our lunch break, Al pulled me aside privately. Instead of offering encouragement or advice, he stared at me like I was crazy and asked, "Why do you think you can do this?" His tone wasn't constructive -- it was dismissive and condescending. I responded respectfully and confidently, explaining my drive and goals. He coldly replied, "Well, let's see how this day goes." Later that day after asking more obscure questions and showing us YouTube videos, Al asked the group to share what we hoped to achieve from the training. When it was my turn, I said I wanted to use car sales as a stepping stone to gain experience, build businesses, and create generational wealth. Before I could even finish, he cut me off with a sharp "That's enough." Another trainee gave a similar answer and was allowed to speak without interruption. I couldn't ignore the bias anymore. At the end of the day, I was pulled aside again. This time, I was told that Al, along with dealership leaders Clay Morrison (General Manager) and Missy Hubbard (General Sales Manager), had decided during the lunch break that I wasn't a "good fit" for the training. I was let go with no feedback, no explanation, no opportunity to improve. It felt like a decision made based on personal bias, not performance. What shocked me even more was what came later. A year after this, I tried to apply to other car sales training programs only to find out I had been blacklisted from multiple dealerships across the city. All signs pointed back to Al Desarro, who doesn't even work at Sons CDJR but has personal ties to Clay and Missy and clearly enough influence to sabotage someone's future behind the scenes. If you're a young person trying to get your foot in the door, be careful. Sons CDJR allowed someone who is not even their employee to use their dealership to belittle and blacklist trainees based on personal feelings and ego. This wasn't about qualifications. It wasn't about effort. It was about insecurity, control, and favoritism and the dealership enabled it. If they treat aspiring sales professionals this way, I can only imagine how they treat customers behind closed doors. I do not recommend Sons CDJR for work, training, or even a car purchase. There are better dealerships out there.

Warning: Do NOT trust this establishment! I made every…read moreattempt to come to a positive outcome before resulting to leaving a negative review. I visited the establishment several times, called numerous times, and still absolutely nothing has happened. I have a brand new Jeep Wrangler I purchased from them in JANUARY, that NEVER had a WORKING RADIO OR SCREEN. I was so excited about the new purchase that I wasn't even thinking the radio wouldn't be working or that parts would be malfunctioning on a BRAND NEW JEEP. However, I figured this out only a few days afterwards in January and here we are in MAY and I am still without a working radio. Contacting them and speaking with folks is easy, however, getting someone to actually keep their word and follow through with effective action has been IMPOSSIBLE with them. I DO NOT RECOMMEND!

Awesome customer service. Great loaner car to drive and received my SUV back in a timely manner…read more Thanks so much for treating your customers with quality service.

From the owner: Car Dealer, Auto Repair, Tire Centerread more

DO NOT WASTE YOUR TIME. I bought my first car from here when I was 21. I didn't know anything about…read morebuying a car but the salesman that helped me seemed like he really wanted to make sure I got taken care of. After a year and a half of on-time payments and a very high interest rate, I decided to refinance. I called the man that sold me my car and told him what I wanted to do. He told me to come to the dealership and he would take care of me. I called HIM because I trusted HIM. That was my first mistake. He ended up talking over my head the entire time and even brought other employees to "explain" to me what was going on. Keep in mind it was obvious I was financially illiterate, young, and broke. He ended up convincing me to trade my car in for a new version of THE SAME CAR (same year and everything). They rolled my negative equity over to the new loan. My payment was the exact same, I just had a much better interest rate. I ended up with a $38,000 loan for a car that was worth about $18k once I left the lot. It took me 2 years to realize the hole they put me in. I explained my story to a few other dealership employees I had come to know. They all said the same thing. They said that he would be FIRED for exhibiting the same behavior at their dealership. They said he was preying on me because I didn't know what I was doing. I'm still stuck upside down in this car, paying over $600/mo. Don't get me wrong, I love my car. However, I should have an almost paid off car by now, not a $27,000 remaining balance on a loan. I hope that this doesn't happen to another hardworking student that's already in a tough financial situation. I debated on writing a review at all because I've worked in the restaurant industry for 8 years. I know how a bad review can make you feel, especially when you're only getting one side of the story. But this needs to be said. Especially if it helps other people.

This was the worst service I had in 15 year, got there at 9:00 am and I finally received my car at…read more12:15, when I asked about my car I was told that a lot of people where ahead of me, not true when people came after me and left before me, never again you all just lost a good customer.

The Assistant Store manager sold me the wrong fluid for my $100,000 truck, which cost me $250 to…read morerepair. The District Manager, Michael Walters, advised me through the Store Manager to have the truck fixed, and they will reimburse me for the costs. I did so. Waited three months, and then the Regional Manager, Chance Alford (who never called me), said that he would fire the store manager if they reimbursed me. I would not advise anyone to purchase from O'Reilly Parts, as it could literally destroy your vehicle. These people are not honest and do not stand by their word. Very disgraceful!

On more than one occasion we have needed a part late on a Friday night and actually went to three…read moreparts stores within a mile of each other and as always the friendliest most helpful are at this Oreilly's. Henry And Charles are friendly and patient, whether you spend $8 or $80. Tonight we had to fix the car in the parking lot and Henry made sure we pulled the car where there was the most light. I am in customer service and believe how you treat people the first time determines whether there will be a 2nd. I assure you there will be a 3rd 4th and 10th