poor management inexperienced salesman that thinks they're a technician. labor area not clean and workers always on their phones. restroom are filthy and stinky read more

service was terrible took over 4 hours just to patch one single tire i wouldn't recommend coming here

Walking in the store the customer service rep was working on his phone. He never looked up or acknowledged I was there. After 5-10 minutes of being ignored I left and will never go back. read more

I bought brand new Primewell tires from Atlanta Hwy location in Montgomery AL. 100 days and 13,000 miles later, the tires are almost completely bald. This is a shameful product that can't last very long beyond the original purchase date. read more

My husband dropped dropped his Tahoe off yesterday and he's there right now trying to pick up his truck and not only did they gave him the wrong key, but it was only the key and he gave them his key attached to the key-fob. They're telling him that's the right key, try it anyway insisting that's his key. He's telling them first of all, my key had the key-fob attached to it and it's the original key with the Chevrolet logo on it. They gave him a blank key with no logo and no key-fob. He literally had to take the wrong key and show them by attempting to get into the truck so they could see the key didn't even fit in the door lock. They started searching through a bank bag of lose keys and a separate bank bag of lose key-fobs. Then someone was like, oh THAT that truck, and went to get his keys. His truck was the only SUV there. It took them 30 minutes to finally get his key and key fob. Ridiculous. THE LAST TIME WE USE THIS LOCATION! read more

So to start, I'm very bad with names so I apologize. I was in Alabama for a conference this weekend. On my way back to Florida, my tire blew out. After a panic attack and someone helping me get the spare on, I drove to firestone. Now Taylor (that's what my receipt says. Taller guy, reddish hair, glasses) greeted me kindly and asked what he could do. Through still being upset, he assured me they could help. Derek took on the task of fixing my car. They found more issues that I had thought but were VERY TRANSPARENT in letting me know every little thing. I ended up needing two new tires and need to go to get my one tire rim fixed. However, they were INCREDIBLE. I wish they were in Florida because I would visit all of the time. Customer service and care like theirs, keeps people going back to places. So kudos to them. They made me feel comfortable in what was done and I finished my 477 mile drive and got home SAFE. Thank you both so much! UPDATE TO THIS!! Taylor CALLED ME TODAY to make sure I made it home safe!! Who does that these days?! OUTSTANDING CUSTOMER SERVICE!!! This man's boss should be incredibly proud!!! read more

The corporate office was nice enough to work through the issue, I probably wouldn't take them up on the offer to come back because I have a regular tire store, but I'm satisfied with the results, and my alignment was done properly, just it wasn't the problem, afterall. After new tires, no problems... read more

3 months ago I visited this business while traveling because I felt I had a tire out of balance. They put my car on the rack left it there for an hour and then came out and told me I needed 4 new tires and they would be $1200. I could see my car the whole time and never saw them remove a tire to check balance. I knew that I was close to the life of my tires but just wanted them to check the balance on one. Being a female on the road I just felt like I was being taken advantage of. I asked them about the balance and they said no need to check I just needed new tires right then! I took my chances and continued my trip. When I returned home and went to my local tire store I was told that indeed was very close to needing new tires but there was one out of balance. They fixed it and my drive fine. I returned to my local tire store today to purchase new tires and got the same factory tires that came on my vehicle and guess what? They were only $950!!!!! Female buyers beware! read more

I have been to this location twice to get tires. The first time was for my truck and the tires I requested when I made the appt. for install were not there. They located tires for me and I was only there 4 hours after my appt. time. Last week I went back to have tires put on the car. I made appt. online on a Sunday after picking out tires I wanted and confirmed appt. to be there on Friday. I emailed Friday morning to make sure tires were there as I had already had the previous experience and I drive over an hour to get to this location. They did not reply and I figured since I gave the nearly 5 days they should have tires. I arrive 15 minutes early for my appt. and I am told it will be a while there are 2 people ahead of me. I am there for over 30 min. and the girl advises they do not have the tires I want and then tries to sell me something I did not want. She then tells me that if I can come back on Monday, the tires will be there. If they can have them in less than 3 days, why not in the nearly 5 days I gave them? I did not go back and will never go back to this location. I did go to the Firestone in Oxford after making appt. on that same Friday afternoon for Sat. morning for the same tires. They were friendly, took my car back on time and had my tires on in a timely manner. They will have my future business. If they can confirm an appt. and print out the tires and my info on a sheet of paper when I arrive, there is no excuse for the poor service at the Montgomery location, especially since Oxford was able to fulfill my needs with the same information. read more