Never have had bad service, bad food or left thinking this place sucks. i mean you have to compare apples with apples. So, in comparison to places like Wendy's or Burger King this isn't a bad choice. I'm updating this review based on their holiday shakes. I love when different holidays role around and you are able to get those "special" flavors. I'm not a huge pumpkin pie fan but good Lord all mighty the pumpkin pie shake they have during Christmas is unbelievably good. Eggnog one rocks too, mint one is yummy. Honestly all their shakes are pretty tasty. read more

If you want a good late night experience go to any other Jack in the Box in your area because this location has a woman named "Carmen". She will repeat your order for you perfectly but then still managed to mess it up. I have no idea why or how she does it but she is that good so if you want to avoid Carmen just don't go to this location. read more

Went to this location about an hour ago and everything was pretty okay until i left the drive through and took a couple sips out of my drink, and I realized there were strange crumb like particles in my drink, well I happen to crack open the lid and I'm met with a nat inside of my cup read more

Worst drive thru experience I've ever had. They couldn't hear me even when I was yelling to the speaker, I had to get out of the car and yell even louder to it. The order was repeated when I got to the window, everything correct, then when I was given the food half the order was wrong.... When given the bag back for the correction everything was then thrown back into the bag and had TERRIBLE portion control. Workers weren't very nice and rushed from start to end. I don't see myself going back, hopefully the person behind me had better service. read more

On two weekends in late February and early March 2026, I came here around midnight and ordered food by drive through. The guy with glasses who handed me my food was rude when I complained that my order was not complete as I had requested when I paid. read more

I sat in the drive thru for way too long just to be treated terribly when I got up there. They were rude, disrespectful, and very unprofessional in general. My food was cold and my fries soggy, read more

The food at Jack in the box was what I originally what I expected to be, but the most amazing p art of my experience was the customer service they offered, especially Elizabeth she was very kind and friendly read more

They are constantly trying to short change you , I ordered a#29 full sausage , egg , cinnamon toasts , double hash browns , and a coffee , they tried to stick me with a Mini Cup of coffee till I corrected them , then had request 2 syrups cuz I know they would have just stuck me with one , the menu inside says $7.39 for this , but they charged me 7.49 , I assume they charge what ever price they feel fits , or JACK ln the BOX is to cheap to correct THIER Menu prices ..., either way , it's not right..., every one is trying to get over on eveyone else...., not very morally correct....,,, read more

The employees could be a bit friendlier and apparently they have no clue what Bang Bang Sauce is. Teach them a few manners please.

Very disappointed when I took my son and grandson here today for lunch. They had no soda available and no condiments we requested (Ketchup, Ranch, Taco Sauce and all others) they seemed to only have Honey Mustard. Our order was incorrect but they did make it right. Service was also very slow. This was my favorite Jack in the area but no longer... read more

This place is a disaster... ordered DT at 9:58pm, it is now 10:41 pm and I'm still sitting here. Most of the time they get your order wrong and almost always fail to give you ketchup or taco sauce. Come on Jack..... how hard is this?? With service this bad might be better just to shut it down.. Update::: received my order at 10:58pm, ordered loaded tiny tacos, received French fries.. absolute joke.. read more

Service is meh. Often inaccurate. They sell you items without the sauce that goes with it because... who knows. It's been years since they had solid, accurate service that didn't make me feel like an unreasonable bum for asking for either what I ordered or sauce. read more

Ordered from this location on post mates, gave the driver the incorrect order. Have called the store 10 times and haven't gotten an answer yet. Awful service. read more

10 minutes waiting to order. No cars in front me. I had to ask the car behind to back up since there was no one answering to order

Zero stars. I have been cussed out here by a male employee before. All because I asked for a spicy sandwich and he sighed.. therefore I asked if it was okay for me to order that.. if it was too difficult I would have ordered something else. So me trying to be nice and less difficult got me cussed out by a grown man and got called a b*tch. I am now here 03/22/2024 and have been stuck in line for 30+ minutes with no way out.. haven't even ordered. It sucks this is the only location close to me. HORRIBLE. They need new management and employees. read more

Went through the drive through waited 5 minutes at the speaker and no one answered then waited in line 15 minutes just to be told at the window that her speaker is working and that I had to either get back in line to order food or come inside read more

Don't say that you're open 24 hours and make me drive up there at 2am to be told after a 5 minute wait at the drive thru that you're closed. No apology, no explanation... just "we're closed". Then change your hours online and on your app. read more

You knuckle draggers don't even deserve one star. You literally gave me HALF OF MY ORDER, and you won't even answer your phone. There is no way to dispute the charges. You did this intentionally and I will never order from you again. read more

This location is a hit or miss. I don't even know why this was served to me this way. So frustrating too because it's so close to my house. Really just depends on the manager and staff. The dine in area is always cold inside. It can be a little too extreme so take some leg warmers and gloves if you get cold easily. Shoot, maybe even a blanket just in case, lol. Those tacos should always be fresh and not tasting like they are over cooked or sitting under a lamp for awhile. Of course I can't resist the egg rolls, curly fries, chocolate overload cake and I can keep going on. They just have to keep on top of freshness and not over cooking food. The beverage machine should be monitored to avoid being out of popular choices. I've had a couple of visits where I'll get a drink, go back for refill and a lot of choices are all grayed out. I keep going back though because hey, it's Jack, I'll take the risk for those prices when I need to. read more

Jack in the Box - Busted up chicken sandwich my daughter had. Come on now, Jack. - Burgers Near Me - Wylie, Texas

Absolutely terrible. Sat in a line with maybe 6 cars ahead of us for nearly 45 min only to be told THEY WERE OUT OF SHAKES!!!!!! Slow service. Terrible nightmare read more

Saved us from the Burger King that was just down the road in my last review lol They were fast, professional and the sweetest people to talk to. They had a huge line but it went faster then the no line in Burger King but jack in the box was on top of it last night. Amazing workers! 9-14-21 @10 read more

They have good curly fries and chocolate overload cakes but overall it's not that special

These people have not waivered once in delivering 5 star service. Evening and over night crew YOU are the best in town. Food always hot fresh and delivered with top rate service. Best in Wylie TX read more

Spent OVER FOURTY MINUTES in the drive thru, paid for my order and then about 10 minutes after paying was told they don't even have a cook working tonight, but they have my food cooking. Asked for a refund and left. I won't be back. If I could give no stars or negative stars I would have. read more

we went back and gave them another chance. we really loved the bacon cheeseburger, reminded us of in and out. Good egg rolls and monster tacos. hot fries! read more

It took a little while to get my food but it was hot and fresh! The girl Amelia at the window was really nice and helpful when I had a question about the new Roost Fries! I go very often and I always get her at the window she deserves a raise, I see her working really hard through the window. As I see others that would stand there and do nothing. Really great customer service from her. read more

watied to order for 20 mins anthor 15 mins just to get food and the line was where the door is also I ordered doordash for this place and they told the drive that they do not know how to work the grill and the doordash driver had to wait 45 mins in line read more

Food was good I like jack in the box typically I think it's some of the better food. But when I order 12-15 dollars worth of food and ask for more the one ranch and I was told no and that I also couldn't buy extras either that's a strange new policy I have not ever heard about before. When I've been to jack in the boxes in the past I could get 4-5 ranch for 3 meals ..... why the sudden change I hope that's not a new policy at every restaurant in the chain..... sounds like a stupid complaint but when I can't even purchase more sauce for my food that seems alittle ass backwards to me. read more

This Jack in the Box, in Wylie on S. Hwy 78, is the slowest fast-food restaurant around. Horrible service on top of that! Really?!?!

Usually stellar service at this location. I almost always go through the drive through and have received service with a smile. Today I went through the line and they forgot part of my order. It was disappointing but I have to say that was the first time anything like that happened. I called the manager and she apologized and fixed the problem. read more

Terrible service in the drive through. I was interrupted several times while placing my order. I'm disappointed as this is the first time through the drive through and I normally get excellent service in the dining room. BTW, this entire review was written before I made it to the window. read more

Went thru the drive thru yesterday. When asked what i want i said "#4 mustard and cheese only, medium with drpepper." He repeats it back "#4 with cheese and mustard?" I said "no, mustard and cheese only" he repeats it back correctly but i get it with ketchup only. Didnt know it till i get home. Cant eat it. Come back next day, go in order same, explain yesterday. No apology no discount, just "I'll make sure its right this time. Thats not how you treat customers who eat here at least once a week. read more

Seems like every time I go here they have a different staff, but they still manage to keep it together 24/7. It's not gourmet, but the food is always decent. No complaints.... read more

I asked for a sausage breakfast check and got charged for a regular one. I noticed when I read my receipt and asked to correct the situation. I was charged an extra dollar and $0.07. I had to refuse and walk out without the sausage breakfast check I wanted. You will get a normal breakfast Jack regardless of what you order but at least it's put together sloppily. The Wylie Jack in the box is the armpit of all Jack in the box locations. read more

Constantly gets the order incorrect. This occurrence they were rude and impatient as if I was bothering them by stopping in for food. When I got home my food was made incorrectly. When I called the store person on the other end was rude and said they didn't make it. When I asked for management, they hung up on me. When I tried calling back they never picked up the phone. This place needs a serious lesson in customer service and how to make the orders correctly. My husband went back to get my food corrected and they made him pay for the food again. So now I have paid for a burger twice that was made incorrectly. When I returned to get my money refunded I was told they can't. They were all for giving me more burgers but not my money back. When I asked for management they said there was no management on site till 2am. Really no management till 2am no wonder the place doesn't run right. read more

I felt like I was in a High School Cafeteria. All the young help was loud and more interested in playing than taking care of their customers. We ordered and paid for a large order of fries and got a small order. Took them back with receipt and they gave us a large order. He did apologize. One girl behind the counter decided to redo her poney tail. Finally someone told her to leave the area to fix her hair so she went out in front of the register to finish the do instead of going into the bathroom. Did not wash her hands but instead went back to making french fries. One boy had a friend lingering at the counter and once the friend even stepped behind the counter. It was so loud with all their playing around we hurriedly ate so we could leave. Will never return to this Jack restaurant again. read more

We usually go through drive thru late at night and always recieve fresh food with fast and friendly service. No complaints.