I came throw the drive threw on July 19, 2026 @ 3p.m The custom service from and Selena were phenomenal. Best customer service I've received in a very long time.. I appreciate the attention to detail of my order and the fact that it was not a computerized person that was order, but an actual individual read more

I saw Jack in the Box had a new Philly Cheesesteak sandwich and wanted to try it out. I wasn't expecting the best cheesesteak ever, but something to satisfy my craving. When I got the sandwich, it looked really flat and unlike the sandwich they have been advertising. Go figure. And when I took apart the sandwich to assess the situation, the insides were skimpy and half the sandwich was just bread. And when I finally tried it, I was left unimpressed. Not with just the presentation, but something with the flavors were off as if a key ingredient was missing. Needless to say (but not surprisingly), it was disappointing. I hadn't had Jack in the Box in months because my previous experience with the food was subpar. I was hoping somehow maybe this Philly Cheesesteak would help lure me back; unfortunately it didn't. Not sure when (or if) I'll get them again. read more

Jack in the Box - Philly Cheesesteak *allegedly* - Fast Food Near Me - Vacaville, California

Terrible meal, confused staff. Got the Krusty meal because I thought why not, they are advertising hard. I've fed my dog better food. And I had to repeat it 4 times. Avoid this place. read more

We ordered from Jack in the Box, located in West Vacaville. I wish I could say it was good, but I just can't this time. Not pictured, I got the Ultimate Chesse Burger.... it was dry and didn't have hardly any seasoning. Jalapeño poppers were ok. My husband decided to try their Cheesesteak sandwhich.... he said it was horrible. In the pictures you can see that the sandwich barely has any filling and one shows part of the sandwich that didn't have any meat at all! Im sorry, but Jack in the Box, your Cheesesteak doesn't even look close to what you advertise! It was missing so much on the flavor profile! What a bummer! read more

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Loaded Breakfast Sandwich. The best! Lol. It was delivered and I didn't eat it until later but loved it. The flavors married well together and the sourdough bread was thin enough to be savored. read more

Jack in the Box - Loaded Breakfast Sandwich - Fast Food Near Me - Vacaville, California

Clean location, right off the Hwy. Friendly staff helped me get the app to work. I guess if something is not in offered at their location you can't check out in the app. Food was hot and tasted good. Ordered the mini taco box which was free for points. My son and I split the taco box. The Mint shake had whip cream and shaved chocolate on top. The shake was so yummy. read more

Jack in the Box - Mint shake - Fast Food Near Me - Vacaville, California

Drive through lady was rude just because i asked for ranch! i think she should work on a her customer service skills a little more because i did nothing wrong and she gave me 1 singular ranch for my 2 meals . read more

Wanted to pay cash for my order and the person in the drive-through said that he was only going to take credit card because they're counting the drawer and it was too difficult to do cash at that time so he would only accept credit card so I left. I'm a paying customer so I'm sorry that it's an inconvenience to accept cash. read more

Worst experience of my life drive-through guy couldn't even understand what I was trying to order. They gave me my wrong order. They took so long to give me my order when I got my food and my fries were already cold. Don't come here ever worst customer service in the universe. And Lady on the phone when I called was extremely rude. read more

Jack in the Box - Chicken Supreme (not the one I wanted I wanted the Double Chicken Supreme - Fast Food Near Me - Vacaville, California

Isbeth was so rude and disrespectful we walked in we were waiting for like 30 min she was right in front of us but she wasn't helpful

I have to comment on the fact that whether I order 2 tacos * less than $2, and delicious * or mini tacos ...it is consistently really good and fresh!! I do not frequent fast food, but this particular Jack in the Box never disappoints. The one located on Alamo Drive near the Neighborhood Walmart. read more

Not much to say about this Jack in The Box. Food is pretty standard as is the service (not great, not bad). This location has a decent amount of indoor seating and is clean. Not too busy on a Sunday after church. We came here to get some tacos and burgers to take home. I try not to eat too much fast food, but every once in a while I do like to go to Jack in the Box for their greasy tacos which are still affordable compared to the burgers which have going up in price dramatically in the past 1.5 years (like at most fast food restaurants). It is right off the I-80 freeway on Alamo Dr for easy on/off if you are passing through Vacaville. read more

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hadn't been here for quite a while and I was hungry so I thought I'd give it a try in hopes that it had greatly improved but it is only gotten worse. The service sucked awfully bad since even though I intentionally spoke very clearly of what I wanted and said that's all the cashier wanted me to repeat myself which I wasn't going to do so I just said thank you and that should have been clear enough to her that's what I wanted and when I pull up to the window she had what I ordered so obviously she heard me and was unnecessarily asking me to repeat myself which I believe is some type of little game they play there but she asked me again anyway so I was trying to hand her my credit card and she kept repeating myself so I asked her are you going to take the card then she took the car then I noticed that the breakfast platter had changed and there were no pancakes then she came back to the window and I asked about the pancakes and was told they don't do that anymore so I asked for some read more

Customer service with a manager telling a customer cussing and being rude and told me not to become no more to the restaurant because I addressed my order differently. Very very, very rude. Need to get back on training and the whole crew with shock listening to him he's not even getting a star and thats unfair read more

I've been to several Jack-in-the-Box locations in Solano County. This Jack-in-the-Box on Alamo always has served me hot and fresh French fries and the beverages are not diluted. The customer service is always good. The workers are polite and courteous. read more

For some reason, people don't like Jack in the Box. As far as fast food places go, it's actually pretty decent. They have a variety of different options and they are open late and drive through is open all the time! Maybe it's a nostalgic thing for me but I had a Jack in the Box where I grew up and we would hit up the drive through all the time. One more reason I like Jack in the Box...the tacos. Maybe not the most popular choice for many but I like them. read more

I have nothing but good things to say about this location. Your order is always prepared they way you ask for it. Not once have I gotten home and everything I ordered wasn't in the bag. No matter the time of day that you order a breakfast item, it's always great. The staff is always friendly and they never forget your sauces and Napkins! Teriyaki Bowl and Egg Roll combo are awesome. Chicken is fresh and the egg roll is always crispy and delicious. This Jack in the Box gets 5 Stars. read more

This place use to be great but I believe they changed ownership . The crew is different and the atmosphere to. They only allow 2 sauce packs a person as well. Very cheap people and rude . Bring the old owners back!! read more

As drive thru fast food goes, I generally find this one's run better than most. Now, I'm actually not a big fan of JOB food but appreciate that they have a huge menu, so when I don't know what I want, I just look at their menu. Drive thru seems to move smoothly in my experience. Also seem to deal with more adults than teens in the this location. Maybe be something to do with the experience. read more

i ordered a #7 with curly fries & was given a #6 with normal fries. Didn't notice until i got home. read more

AVOID. Absolute horrible customer service. Had to repeat myself 5 times at the speakerbox. When i got to the window 1203am the girl at drive window was fumbling with a calculator all sketch and short changed me. Twice. I asked if she even rung up my order (like whats with the calculator?) i wasn't given a receipt until the 3rd time i asked for it. $7.57 never going back here ever. I have a copy of my receipt it was timestamped correctly. So either she was trying to pocket the money or most likely couldnt count out change read more

Zero stars. Ordered no cheese on it and got cheese fought with us which my boyfriend is highly allergic. He didnt want to re make the food which Was very rude. The guy in the drive thru even mocked me after we ordered a number 4 and put #5 even repeated #4.Had an attitude to change it and was rude even before coming to the window. This night crew is rude and shouldn't be a manger he was in a white hoodie. Have better customer service. Will never be back to this location. Also the music is so loud could barely hear. read more

Talk about a lack of customer service these days. I swear there are so many unhappy miserable workers at these fast food joints and they have the worst attitudes ever. The entire scene was a complete shish show if you know what I mean...so a lot of nights I work late and sometimes I don't feel like cooking when I get home so I stop at the only place I know I can go late and order a side of scrambled eggs at Jack in the box. I don't go every night but I've literally been going here for a side of scrambled eggs for over at least 4 years if not longer when I'm starving at night... and I'm talking multiple locations but normally Alamo is the one I go to the most since it's closest to my house . Well this particular night I went for exactly that, keep in mind almost every single Jack in the box I've ever been to including this location charges me $0.55 per egg & I order about 5 eggs so all together my total ends up coming up to about $3 and some change. When I got to the window this night the young lady said my total was going to be $8 and change. So naturally I questioned the price because I've never paid that much for a side of eggs ( and for the record it's not about the money I mean it is but it's more about principal than anything else). If it's my routine to get the same exact thing off the menu at all locations and then it randomly ends up being almost $6 more, it's normal to question it, especially because I just ordered it 2 nights ago. Well I guess that was the wrong thing to do according to the staff working this night because the lady rolled her eyes at me obviously because she questioned the price I said I pay & kept telling me that the eggs have always been a dollar and some change for each egg and I'm trying to explain to her that I've never paid that much for a side of five or six eggs and I get them often. So she insisted on getting her manager so that we could figure it all out. The manager whom I've never seen there before until this night proceeds to tell me that it is a dollar and some change and the price has been this way for 3 years. So I had to disagree that point because I know 1000% of a fact that I've ordered from this location many times before and all the times have been well within 3 years timeframe and actually even more recent then that. At this point( I believe the manager's name is Jesse) he proceeds to talk to me with a smirk on his face the entire time as if the situation was funnny to him. He was very condescending and sarcastic about the entire situation. And in my opinion he blew it completely out of portion and tried to make me feel as if I was making the entire story up just to try to get the eggs for that price. I had already told the young girl that was originally helping me that I didn't want the order of eggs if it was going to be that much because it wasn't worth it to me I can go home and make eggs I was just getting it out of convenience. So because we kept going back and forth we weren't getting anywhere It was doing nothing but wasting time. I was so upset and frustrated at the whole ordeal that I had asked the manager for the corporate number as well as the owner's name because I was under the impression that he was the manager not the owner. He then refused to give me the owner's name he actually quoted "why do you need to know who the owner is I'm not going to give that to you" Now as far as I know if I'm a customer and there is a dispute between an employee and myself and we're not able to come to resolution, I feel that I have every right to ask for upper management but because it's a franchise I understand that it would mean I needed to get in contact with the owner as well as the corporate office too. Also keep in mind while all this is going on at the window, the car behind me was being a complete douche bag by revving his engine really loud honking his horn non-stop and shouting at me cursing me out not having a clue of what was going on between me and the employee at the window. Now it's one thing to be frustrated and impatient because you're waiting to get your food but to be obnoxious, loud, disrespectful and entitled is another and taking things to the extreme. This probably went on for a good four to five minutes and then before I was about to drive off the manager at the window proceeds to pick up his cell phone and record me as if I was being the difficult one, intentionally trying to create a scene and it seemed like he feeds off of drama based of his manerisms and smirky smile on his face the whole time interacting with me... I have it on video. I will be reaching out to the owner and corporate or the bbb whatever is necessary and will not be returning to this location EVER AGAIN! read more

This is the worst Jack In The Box I have ever to. Of course, we don't expect five star customer service from a fast food joint, however, the acknowledgement of another human being in front of you is generally considered the barest minimum of effort. Don't expect that here. These people are not only despondent regarding anyone other than themselves, but they actually seek out and put forth effort into getting you to leave as soon as possible--whether you order food or not. The way my mother and I were treated was deplorable. What a sorry excuse for the restaurant industry. read more

Horrible our order was completely wrong and what we did get right, our fries & they were super cold. This is ridiculous. Try to call them they don't answer, too tired to go back!! Don't go there save your money go somewhere else. read more

Do not, I repeat do not open your taco it will ruin your appetite. I didn't notice the lettuce was spoiled till I opened it bummer I had already eaten like 2 tacos and a dry jumbo jack by then read more

Jack in the Box - Wow look at that taco - Fast Food Near Me - Vacaville, California

This place always parks you whether you order on the mobile app and request drive thru pick up or not and they take so long to bring your food out, and it's hit or miss whether the food was made fresh or not and whether they follow the customizations. read more

Meh. When they get my order right, it's all good. When I order a breakfast croissant and they forget the TOP croissant, I have to leave a bad review. I always check my order and there are multiple times they have forgotten something, honest mistakes I believe and not just an inept staff. But after today, I might have to open everything up before leaving. Sigh. read more

Jack in the Box - Sausage croissant WITHOUT the top croissant ‍‍ Really ?? - Fast Food Near Me - Vacaville, California

Apparently they are not a 24 hour business. Twice I've tried to get food for my fishing trip and one time I was stuck in a line that wouldn't move for 15 minutes and the other time they were on break???? It's 4am? You are on break for hours. You probably get one vehicle an hour. Why the hell do you need a break? read more

Came here at 12:22, to be told that they are only doing door dash even though they took the order of the person in front of us. This place is ridiculous and a waste of time. Don't say you're open when you're not. Definitely won't be coming back to this location. read more

I frequent this place, and I must say that my order is right 99.9% of the time, which is huge! (Compared to the Jack n the Box on Monte-Vista, which is the worst one in town by far). They are very friendly, courteous, and professional. Plus they are very fast! I trust this location utterly and appreciate their customer service. I get the #12 btw, highly recommend. read more

4 out of 5 orders ordered in the drive thru at this place have been incorrect. How difficult is it to put the right food in a bag? I'm done with this place... read more

Best fries I've ever had at a jack in the box. Good burger and service was fast also.

I just got home with my order..my chicken sandwiches are so over cooked they are hard. O also asked for extra cheese sauce on my potato wedges..surprise..no extra cheese...hella there is hardly any cheese. This is the second time they have done that. I do have an issue with ordered extras at this jack..closest one to the house..sadly they are the one with the worst service.. read more

Got served a old burger , couldn't even chew the hard bacon. Cold fries and a hot attitude from these folks. To hell with your establishment read more

Worst customer service ever. I literally just left the drive-through around 12 PM today to get lunch for my daughter to bring to school and surprise her with fast food lunch. Ordering 4 tacos, fries, and jalapeño poppers I figured (4) ranches is OK to ask for. Attitude and going back twice to get ranch is ridiculous. I'll drive farther in town to get jack in the box next time so I don't have to go to this location again. read more

This is good quick fast food. Obviously nothing fancy but always tasty! Great customer service!! You guys have a great crew working at this Jack in the Box to be exact! Always offering napkins, wet naps even. Sauces, polite and asking how our day is! They are very clean and friendly! We'll be back!! read more

I never get my hopes too up when going to a fast food place but this spot is just genuinely the worst place to go to. One look at the fries that I got, a long curly hair sticking out. I asked for curly fries not a fkn hairball. Save your money and your sanity from coming here. You can tell the workers don't give two shits. read more

Well, I am in Vac and have less than 15 minutes to order, eat and make my way into a Raw Foods Class. So where would one eat minutes before entering a Raw Foods Tutorial? JindaB, of course. First thing I notice when I walk in is that there seems to be a lot of Cowboys eating here, due to the high concentration of cowboy hats and dirty jeans. As I am trying to decide what is the most responsible item to order off the menu, I start to see that I am getting funny stares from the kitchen. I am a smily guy and generally get along well with all, but I notice a couple people giving me the, Who is this strange man in our part of town look. I go to place my order and am waiting behind a family of 6 or 7 and, while they are speaking in spanish, I can tell that they are no longer ordering and just shooting the shit. I make full eye contact and don't waiver until the cashier can tell that I am ready to go, so she finally breaks her conversation to wait on me. I order a Teryaki Bowl, but ask that the sauce be put on the side. I also order an egg sandwich with just tomato and the woman seems to be short circuiting from my complicated instructions. Upon recieving one too many puzzled looks about wanting my sauce on the side and not wanting the Sourdough Breakfast sandwich, just the egg and tomato on a bun. which by the way, is done this way every time I order it at other JindaBs, she makes some gutteral noise and goes to get the manager. My time is running short and I feel as though I walked into The Twilight Zone starring an all Hispanic cast. No subtitles on this episode folks, I am wingin it. The manager comes and tells me that they can't put sauce on the side and that their register doesn't give them the option to order my sandwich any other way than a BreakFast Sourdough. I disagree and have to show them how to put my order into their register, I have never worked at a fast food place, but I seem to get it better than the lady in the manager shirt. Their Prices turn out to be higher than any JB I have eaten at and I am starting to feel as though I am getting the Gringo Go Home treatment. After my order is finally placed and I am waiting for my food, a man comes in and recieves a sort of cheering from the back of the kitchen. He stands and speaks to the cashier in Spanish, I assume something was said about me, due to a couple glances in my direction. As he is flirting with the cashier, I hear him say, "Mucho Pollo." I have enough understanding of language to know that this guy is getting the hook-up. Good for him, I just want out of there. I am getting really low on time by now and realize that they are expediting the guys food who ordered the Mucho Pollo deluxe. I am ready to go off at this point, but my order appears and they somehow got it correct. As I am trying to eat as fast as possible in my car, I see that my Teri Bowl is the weakest excuse for a $5 entree that I have seen in a while. If I had not really wanted to be in that Raw Class, I would have gone back in there and exploded on some people. By no means, am I assuming that these people sucked because of their race, but damnit, I would have liked it if either, they placed a sign that said "No Gringos" in the window or had just one person in there with enough grasp of the English language to understand my simple requests. Fuck this location and I will be calling the headquarters to let them know about this toilet bowl of a restaurant. read more

I don't know why everyone knocks this place. It's a franchise owned fast food joint. They are a little slow, but that's because your food is fresh. And yes, it may cost a little more than some of the other JitB's, but the food tastes better. Every time I go, the workers are always very polite, and even ask you at the end of your transaction how they did. I always say "Wonderful". I love the large selection, and two menus. One too stare at forever (Because there are so many choices) and the 2nd to order. Oh, and the New Bacon Milk Shake isn't on the menu, but ask for it. it's amazing!!!! read more