Jeez I feel bad for these guys. Sounds like they're training a new employee and on top of that they were understaffed. My meal was supposed to be ready at 1216 but wasn't delivered until 1230. The guy was super nice and professional but I was kinda bummed out about the fact that I had to wait that long for my food. 4 stars for the effort but took away one star due to the wait. I wouldn't recommend coming here if you want your food given to you on time. read more

We walked in to order, they had all the food items we wanted, I customized my tacos with no sauce. We didn't wait very long, and I loved that everything was being made for us vs. old fries. It was late on a Friday so it was not busy, and the gentleman served us well. I enjoy Jack food, so I have no complaints. read more

Rude staff... I understand you are understaffed but you don't have to be a rude ***hole. I gave zero attitude but received plenty.

An easy, fairly quick, and not so bad meal is what I seek when I visit Jack in the Box. Varied menu items, most of which don't seem to really match. It is fun snack food mostly, with an array of burgers to choose from. Pricy, but everything is these days. Tasty because of the level of fat content in most of the food. It's true that fat brings the flavor even though it is not good for you, especially when consumed with all the carbs you also get to ingest with most orders. I do think the variety and flavors of Jack in the Box food is better than most of their fast food competitors. During and for a long time after COVID-19, the restaurant had massive challenges getting and keeping staff. They had to close and change hours. That seems to be better now in that they have staff, one can count on them being open, even though they still seem to have a bit of a revolving door of staff. The customer service is pretty good. read more

I'm from the East coast and haven't had Jack in the Box since I was a kid. Pleasant staff and fast turnaround. Tacos just like I remembered them. Clean dining area. Thanks for a trip down memory lane. read more

Second time going here in the past month. Last time we were rudely told it would be awhile before we could order but I was ignored when asked how long. We were not in a hurry but after that lack of response, we left. Tonight I went in. This time I was ignored by three employees. I stood at the counter to order. They looked at me then turned away. I got the message. I left. I won't make the mistake of going there again.. read more

If I could leave minus zero stars, I would. Ordered online some tacos, chicken strips and smashed Jack for lunch for us girls. OMG. By the time I picked up the food and got to destination a few miles away, the bag was soaked with grease and stained car seat. Tacos were stone cold and had pockets of grease inside. None of us could get past the first few bites. Chicken strips were warm but so greasy that the bag they came in broke as it was soaked through with grease. That was trashed as well. Smashed burger had no pickles and was soggy to the max. Outside could have used some cleaning up and didn't notice anything inside as far as cleanliness as I was watching the incompetent staff ignoring us customers at the ordering desk. Staff needs some serious training. I know as I've worked at McDonald's. Send complaint online and asked for manager to reach out to me. Never did. RUDE. We deserve every penny of out money back. Don't eat at this store. Ever. Your health is important. Unless you have a love of grease. read more

Place very dirty. Already made my review just wanted to add more of my photos I took after I made my review. read more

See all

I ordered two breakfast Jack and large coffee this morning. The coffee was too weak and breakfast Jack sandwiches the eggs is dry and burnt looks like it was cooked on dirty grill. I'm giving this place zero star. read more

Friday night and I'm ready to sing.. but before that thought I'd stop by jack's and grab a quick bite before the function. Welp ordered the #11 chicken Monterey ranch combo. So got my food got settled opened my sandwich and there's no chicken just a piece of lettuce and cheese.. no lie I was laughing. Like are ya f**king kidding me?! Best believe I drove all the way back. Walked in and straight up open my sandwich and the employee was just laughing. Told me to hold on cause she needed to talk to her manager first. Like what for? I got my receipt . Her manager was in her car sleeping. Haha ain't this some ish?! So she comes back and just grab my sandwich and said she would handle it. Came back out and gave me my sandwich and just said "here ya go" then walked back in. Like no sorry or my bad just Here ya go! jacks is always a go to on a goodnight. If ya know you know! I'm still going to go there one munchie nights. But next time ima stick to my go to. 2 tacos and fries! I usually don't order anything else cause damn prices are hella expensive nowadays. Paid damn nearly $15 for a chicken-less sandwich haha. Anyways I share this review cause I wasted gas going all the way back irritated and no one really reads reviews on this location but hopefully the workers do..But it's all good. I'll still be hitting up jacks. Y'all just need to do better. read more

I have been here a couple times when visiting friends. The food has been the standard Jack in the Crack fare, which works when hitting the road and off to adventure to burn the calories. read more

the food was okay...but the customer service was APPALLING. i took my pregnant friend to order here and we took a few minutes to look at the menu . when we pulled to the window we were greeted by an older woman who condescendingly explained that we are timed when we pull through drive-thrus (we took less than 3/4 minutes) so their times were long, because of us. I have been working drive-thrus for 8 years so i understand that cars are timed. i also know that you never tell the customer that they are being timed or shame them for taking their time to order. and there was absolutely no one in front of or behind us either. The whole thing felt like she was talking down to me and shaming me and my PREGNANT friend for not knowing what she wanted. really rude and aggravating. read more

Waited over 15 minutes in the drive through for them to forget our fries for our $35 meal. When my husband went back to go get them they made him run back to the car for the receipt. Then the receipt wasn't good enough and she had to see the bag--to inspect it to make sure he wasn't lying about the fries I guess. Absolutely outrageous. Who would lie about not getting their French fries at 9:45 pm? Yeah we really wanted to spend more time on this long drive home talking to a dim witted drive through cashier. Save your $ and go get better quality food at your local arco. read more

So I get to the speaker and I tell her everything I want and she's not listening to me because she's asking me all the questions about what I already said I wanted, I get to the window and she's way too busy talking to a guy she works with to greet me and takes several minutes to do so, then I get all the way home just to notice my combo burger isn't even in the bag then I call to try to get a refund and no one answers the phone. What kind of service is that?! read more

Stopped by at 3:15 NOT OPEN !!! They last updated this 8weeks ago their hours. I'm fine with not being open 24 hrs but update your hours

We went through the drive through. Slowest service I've ever experienced. The food was OK. Can't speak to the ambiance as we went through the drive up. read more

We got to the drive thru and they told us they only take cash. We didnt have cash on us so when we said we would just drive through they said "can you back out?" like no boi we cant back out theres a LINE. also they really should make a exit in the drive thru lane so you dont have to wait and they NEED to post before you get in line that its ONLY CASH. read more

Hit and miss here. Super stingy with their sauces and they're always short staffed. Food can be super greasy and their sodas have poor carbonation! Sometimes it tastes like flat soda....super disappointed. read more

Waiting 30 minutes in line for a small fry and iced tea. Completely not with it. The order wasn't right. Disappointing, even fast food.

The last couple of times I've attempted to order from this location, there's been a chair in front of the drive through with a hand made paper sign labeled "closed". They shouldn't advertise 24/7 service if they're going to do this. It's a waste of mine and other customers time. Hopefully the owners aren't losing money because of it. read more

We went here a few months ago and the tacos were cold, like not even warm. . We thought let's give it another try, prices are ridiculous. A jumbo Jack for $7.99 but I tried ordering and the tacos were frozen this time so I said heck with this place. Their reviews definitely tell the story of why we will not be back. Good luck on staying open without some serious reworking on service. read more

For a "late night" or 24/7 restaurant this place sure does a good job at closing before 10. No sign or anything but a person in their who is being paid to say "we're closed" but doesn't even want to do that so they put up A LADDER in the drive through A LADDER! you can get paid to sit an an empty building but not make food for people which is your main job. read more

always something with this location every time i give them the benefit of the doubt and they disappoint me... either wrong order, taking forever to take orders via drive thru (talking as in 15-20 min to go through the whole line with no other cars), food is not good quality and today was cherry on top, drive thru only took cash... whats the point of having drive thru if you have to go inside to pay?? 10/10 recommended the location on kitsap way in bremerton!! read more

They never get my order right. There's always something missing or some random item added on. Its happened so many times I couldn't tell you an exact number. read more

claimed 24 hours.... but didn't know how to use the grill or fry frozen foods..... couldn't order anything by fountain drinks...... it is 9 pm.... read more

I would give 0 stars if it were possible this Jack in the Box and its child employees are a joke. I drive for Uber and today I went to pick up an order and and there was a shopping cart in the middle of the drive-through with no note so I assumed it was there by accident and moved it, I pull up to the drive-through and no one answered answered so I went to the window, As I did an employee came out and said not to touch his things and made a huge fuss about the cart as if I was supposed to know a Michael's shopping cart meant that the driver was closed without a sign. I then went around to the front of the restaurant and and the they didn't say anything it was actually their friend they're friend sitting out in the parking lot that they were having social time with that let me know that there were only 3 employees Working at the moment and that they all took their 30 minute break at the same time, As I go up to the door to knock on the door they said they don't have time for my BS right now and laughed and walked into the back completely ignoring me and the fact that I had in order to pick up. Aside from the utter unbelievable lack of respect to a customer they also cost me a 1/2 an hour of my time I'm 1/2 my pay I was supposed to get for my double order. It was the most disgusting display of customer service I have ever seen and I really hope these kids do not have a job in the near future at this establishment or I will never come back read more

Ordered a chicken sandwich meal, the curly fries were underdone and the chicken wasn't warm in the center. I got about halfway through the sandwich before I decided it probably wasn't safe to eat. Damage was already done though, I had diarrhea and was throwing up all night and the next day. Stay away from this place read more

Literally the worst Jack N the box they mess up ur orders and take FOREVER !!!!!!!!!! To take a damn order !! We been waiting a whole hour and haven't ordered !!! read more

Don't believe the bandwagoneers jumping onboard to hate on Jack! This is one of the best fast food joints around. This particular location might not be the best, but don't judge the entire chain. Bacon Ultimate Cheeseburger, mmmm. read more

The staff gave a completely wrong crap order. Nothing close to what I ordered. When I called and asked for a supervisor some girl claiming to be the supervisor came on claiming her name was Christine and you could tell she wasn't do to the immaturity and lack of professionalism. She got argumentative and when I called her out on that and her lie she got defensive. I asked for the owners name and number and she she put me on hold without warning and never came back. Hung up and tried to call back and they took phone off the hook. Finally when I got through they didn't answer Jack in the box, just had one of the guys working answer hello in a sleepy voice. Never going to the Silverdale Jack in the Box again and yes I will be contacting corporate and the owners. read more

I always went a few times a week and ate pretty much the same things. I love Jack in the Box tacos, curly fries, and jalapeno poppers. Only thing that sucks is their time. They take forever! I have actually sat there in the drive through for like 5-7 minutes. They definitely need to speed up their service. Everything else is great. read more

Three stars only because the burgers were hot. 30 minute drive through wait is crazy, but high props to the 2 people working the dinner hour. Yes, TWO! They were great, considering...Management/owners are hurting morale, which leads to crappy product and crappy service in the long run. read more

I go here mainly for their shakes (when I forget about calorie counting, that is). That, and the fact I just love their commercials. They're so hilarious. "I expect you to act like professional potatoes!" Anyways, back to business. They offer a variety of delicious shakes apart from the standard vanilla, chocolate, or strawberry. The Oreo cookie one is great. The best, though, are found around the holidays. The eggnog, peppermint, and pumpkin ones are something to write home about. Bravo! Drive thru hard to maneuver in. read more

WORST... I repeat WORST I repeat again WORST customer service! 3/30/2015 8:30pm I went through the drive thru and ordered #13. I ordered but the girl wasn't able to hear me so I repeated it but before I could finish she asked me to repeat it again in such a rude way. "I still can't hear a word you're saying, can you speak louder?" I literally screamed my order so she could hear me this time. Being that I heard used echo down into the parking lot I believe she heard me loud and clear. Then she asked what size and what to drink very quickly and seemed really annoyed. Bad day? Not my problem you shouldn't be rude. Leave your attitude at home. She then screamed my total to me. Very immature I must say. At this point I should have drove off but no I decided to stay so I could see who was behind this awful experience I had. As I pulled up to the window, a blond woman with a messy bun and a headset (I'm assuming she was the manager)...was banging on some machine inside the window. I sat there for a minute then she finally blurted out my total while she proceeded to hit the machine and. As I am starting to hand her my cash she turns back to machine after seeing me and proceeds to bang on it and yell at it and the employees that are standing inside about how it gets jammed or doesn't work the time. REALLY?! I'm not amused at this point. She then has her back to the window and is talking to her employees, clearly ignoring me and the fact that HELLO witch I'm ready to pay you!? Her employees are staring at me and I'm staring at them just in pure amazing that this woman could be so rude. She finally turns to me and says "Sorry about that". The girl with brown hair and thick rimmed glasses was helping prepare my meal but looked embarrassed at the manager. The tall guy with dirty blond hair just kind of stood around (maybe he as training? I have no idea) but he just watched this all unfold. When the girl finally handed the blonde one my change, she just turns and says "here ya go" turns back and retrieves the drink and hands it to me while saying "here ya go" and hen walks off. The girl with the glasses handed me my food and told me to have a good night. At least she was nice, but wow that woman who took my order and destroying the machine needs some serious training in customer service. If she truly is a manager, she's setting horrible expectations and a bad example of how to treat customers. When I received my food the chicken nuggets were hot but soft in the middle, tasted a bit odd and the fries dos not taste fresh at all. DO NOT EAT HERE I would not recommend this location to anyone based on my terrible experience tonight. This woman ruined it for me and I hope she reads this so she can learn from her mistakes and become more professional. read more

Ok so I came in because I had time to kill while my new windshield is being installed. I ordered a few tacos and they were ok and the customer service was ok. But they were not in a rush to get the food out. Also this location in very dirty as I sit here I am looking at dead flies and bugs in the window sill. So I would either utilize the drive thru or just try a different store period. read more

See all

Silverdale J in the B is the slowest one I've ever been in. And they run out of stuff and machines are broken. Someone should tell Jack

Terrible terrible customer service I have gotten burgers 2 separate times that weren't even edible because they poured on so much sauce. In addition they take about 10 minutes just to order one meal through the drive through no matter what time of day read more

I like this location, the joint is clean and the employees appear to care that they are handling your lunch and or dinner; not like the "Crack heads in the box" in the Port Orchard location! The food is made to order, they get it right and is typically brought to you in a timely manner. read more

Great service! The food was hot and the staff at drive thru was especially friendly and helpful! Perfectly prepared yummy jalapeño poppers and chicken fajita pita was stuffed with chicken. Way more than any other Jack in box I've ever been to. Excellent experience read more

I work at night so I usually hit this place in the Morning early, drive thru about 6 am. At this time of morning it seems to be quick and the food is always hot. I went back the other night before work to grab something for lunch later on in the evening and the night manager was working drive through and don't normally see the drive thru person handling the food and this woman actually put her bare fingers inside the package of fries then put it in my bag. I didn't eat the fries. Most people wear gloves when handling food and also grab the package from the outside. Other places I've seen this happening as well. Kinda gross read more