Just wanted to give this place some love. I've been going through here for years and I have good experiences with it every time. Again, maybe because I order online but I always have a great fast foot experience here. The food is always hot and well prepared. Really the best fast food experience I've had in Shelton. We just got dinner here tonight after a while and it was once again a great experience. Our order was correct, hot and well packaged. We've had virtually every other fast food place in Mason screw up our orders at one time or another. But this Jack In The Box always gets it right. What more can I say? A well run, clean Jack In The Box that gets it right every time we go through. And maybe I'm crazy but the famous Jack in the Box tacos are even better now. Maybe I'm crazy but they taste like they slightly tweaked the recipe giving the tacos more taco seasoning and they are awesome. read more

I'm not attacking this specific jack in the box. But, they've downsized the sourdough jack! If they've downsized the ultimate breakfast sandwich I'm never going back! read more

Burgers are pretty good, at least the jumbo Jack, which is my current burger of choice. Couple of suggestions.. inside the men's restroom the door to the toilet the knob/ handle is very loose almost ready to fall off. In the lobby area where the tables are, I sat down and there were three flies that flew away.. I would appreciate no flies when I sit down to eat. My app orders have always been correct.. read more

Jack in the Box - Jumbo Jack - Fast Food Near Me - Shelton, Washington

inedible meals...food had been sitting under the lights for quite a while! they switched out the old tomatoes and lettuce for fresh... but missed a few... the fry's were so greasy. had to throw the whole meal out rather than risk getting sick. used to like it but food has gone downhil. won't be back to this jinn ever! read more

The people there cant remember that you said No ICE....30 seconds later, we get ice in the cups....take a pen and paper if you cant remember. !!!! Fries were old from the bottom of the heater, and double fried old... Curly fries were at the bottom of heater, old Nasty...bits and peices.... Takes two seconds to make new fries, at 9:30 pm. January 1st 2022 I worked for jack in the box when i was a kid, so i know how things were done. Things have changed... Managers are not being watched well enough.....sad read more

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This location has a history of "forgetting items" from orders and doing nothing to rectify it. My experience confirms it. Over 48 hours since requesting a response via JITB website and crickets. Will not be wasting my money here again. read more

Got curly fries and two orders of two tacos 10.30$. Pretty typical fast food dumpster faire. Fries were ok, tacos were pretty gross but that's what we come here for. Low quality food, took nearly ten minutes to make. Asked for taco sauce got a handful of Frank's. Could see the kitchen was messy, disorganized, unhygienic from the window. read more

I ordered a #4 Burger combo. While there is an extreme lacking of bacon, the burger was otherwise very good and the curly fries as well.

I've never been so irritated. The girl a the window was super rude, she was yelling at her drugged out cook what to make. It costs me $13 for 2 junior bacon cheeseburgers and a small coke?? The cheese wasn't melted, the bun was stale. When are you going out of business? This was on June 23 at 9:20pm in case corporate wants to know what idiots they have working. I WILL NEVER EVER GOTO A JACK IN THE BOX AGAIN. Y'all fell off years ago and wendys was too busy so I give it a try. read more

Drive thru with the friend during a road trip. His burger wasn't made how he wanted it so 3 stars.

Didn't get part of my order, so I went back to the drive in window to tell them, politely, and the immediate response was, "Yes you did." Told them no, I really didn't, and he says, "Did you check the bag?" Yes, I checked the bag, that's when I saw I didn't have it. "Okay, but did you check the bag?" Yes, I checked the bag... "But did you check the bag?" Seriously? He actually asked me this three times in a row, in a very antagonistic manner. He wasn't just stoned or something. Got the manager, got the exact same treatment. Finally convinced them to give me "another" burger, as he said, which I didn't eat because I assume they spit in it. Competely unprofessional a-holes. It's the only place open in Shelton in the middle of the night, but you're better off being hungry. read more

How rude. the older lady at the counter is. a little kindness goes a long way. then when we got the food it was wrong and they won't make it right. read more

I would give zero stars if I could. I keep going back think one day they will actually get my order right but as usual they can't seem to get the simplest of orders correct.....all I want is the #23, sausage burrito without the weird cheese sauce on it, just the shredded cheese. Literally broke it down for them this time and told them all I want is sausage, egg, hash brown, and shredded cheese.....nothing else. And unsurprisingly they messed that up again, like they always do and this things for bacon, the weird ass cheese sauce and who knows what else on it. I've even turned back around once when they messes up my order to have them re-do it and they still messed it up....it 4 ingredients on a tortilla, how can they consistently mess it up?.... read more

We ordered 5 milkshakes, first we pulled up to the speaker, they asked us to wait, we waited....and waited.... then they finally come back on the speaker after about 5 minutes of sitting there and then we got to the window after we ordered, they asked us to pull around, said right now we have been waiting for 40 min!!!!!! This is beyond ridiculous! Had we not already paid I would leave! I have never received this horrible of service! Fast food is supposed to be fast! We just received our order, we asked for NO whip with extra cherries. This is what we got! It has whip and it's Melted!!!! read more

Jack in the Box - Melted shake - Fast Food Near Me - Shelton, Washington

They're really nice. I usually swing by late for a milkshake and the night crew are the only ones I've "dealt with" (for lack of a better term) and they've been the best every time I visit. read more

Slow AF, could have went through the McDonald's drive through 3 times in the amount of time it took

Went through the drive thru on our way out at about 10 pm on September 9, 2021. The man child who addressed us through the speaker was incredibly rude. After saying we needed just a minute, he came on asking if we needed help finding anything. We replied with "oh we're just looking at the menu." To which he came back with "well that's why we have two menus." In a very snarky and demeaning tone. We let it go for a moment and then was ignored when we tried to order a moment later. We ended up leaving without ordering and went to Wendy's, where we had a very wonderful experience. 10/10 would recommend WENDYS. read more

Double check your food before driving away, I get an incorrect order almost every time I get food here. I've been getting the popcorn chicken meal and once I got half of the box filled with onion rings?? Second time I got a popcorn chicken meal, I asked for regular NOT spicy, and I came home to open my meal to see half of the box is spicy, so money wasted and food wasted because the spicy is too hot to eat. Other than that there's 2 people who I get (wish I remembered their names now) who are solid and don't mess up my order and they're extremely nice, never rude when asking specifying questions about your order. Besides that.. I'm always a little frustrated that I get an incorrect order or they try to charge me more because the people aren't entering my order correctly. Ex: trying to charge me for a bottled water on the side of a meal priced with a soda, instead of a meal with a water *instead of pop which makes it cheaper; read more

Terrible terrible service. I wouldnt even give this place a single star. Food is terrible, ive actually been told multiple times that they were "updating" and they wouldnt take my order in the middle of the night or in the morning and i asked if they could still take my order and write it down and put it in the system when its done "updating" and they still wouldnt. The place is always a disgusting mess, they are so incredibly rude it amazes me how people like that can work in hospitality service. I hate going there because it is basically a crack house. I dont know if its like this during the day but night shift needs to get there shit together read more

On 10/25/21 app. 2:30 p.m. I got sick for the last time from this place. I waited over 15 minutes for a jbo jck fries and pop when only the drive thru was open because of covid and not the first time this has happened either. Burgers were dead cold xtra chk sand had add jalapeños instead of the add tomato as ordered. Pop was flat from sitting over 15 minutes. Fries were dead cold. 25 bucks for this? Complaints mean nothing. Epic fail and not the first time either. Do yourself a favor. Just don't eat here no matter what the paid-for or prompted employee reviews lead you to believe. Note to owner: pay more attention to your business or keep losing customers. Bad reputations aimed at fast food start with bad proprietors like you. read more

Worse fast food ever!!! Hands me a drink with soda on the outside lid not on and tells me I cant have napkins. Drops the other drink, french fries were freezer burnt and the quad sandwich didnt even fill the bun. It was completely gross and not even edible!!! The health department should shut them down!!! read more

They do the best that they can with what they have. Shelton is not a fast pace kind of town and they fit just fine. read more

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Seems like there's always a long wait here, and the food comes out looking as though it had been sitting around for awhile anyway. Oh well, it's Jack In the Box... whaddya expect? read more

Jack in the Box - Fast Food Near Me - Shelton, Washington

Rip off. It used to be 1.17 and now 1.49 for the 2 menu tacos. Overloaded lettuce on 1 taco and minimal to none on the other one. Taste was below par also so no more for me The good news - they were fast. read more

Went in at 5am after I got off my night shift. Not sure who's working there now, but I waited in the drive thru line for 10 minuets while listening to the back door alarm go off. I ordered 5 hash browns, and the guy thought I said tiny tacos. I repeated myself and he told me to come to the window. He then told me he completely forgot my order, and when I repeated it, he said "huh...?" like he couldn't understand me. I had to repeat myself A FOURTH TIME that I wanted 5 hash browns. At this point I just wanted to forget my food and go home. I'd been up for 22 hours and just wanted to go to sleep. Thought a nice snack would be nice, but all I got was horrible customer service, and I'm 100% sure he was high off his mind. Not to mention he said "I'm sorry to say this, but it's $13" when I went to pay, asked me if I wanted sauce twice after I told him no, was blasting inappropriate music at a loud volume, and was sliding all over the wet floor. Management really needs to look into this because its so highly unprofessional and horrible looking on the company. read more

I had a fry before I drove away, if you love cold fries, this is the place. Burger was hot and ok. I haven't been here for a year and probably won't go back for another year. McDonald's is right next door.... read more

The people that work here are complete ignorant assholes, don't care about their job or the customers. Waited 5 minutes for the drive-thru lady to get done arguing with her co workers, only for her to get our order completely wrong. And when i called to talk to their manager, i was promptly cursed at and talked down to. Would never recommend going, nor will i or anyone i know ever give them business again. read more

Hamburger Buns had mold peeled off and was still served, plus meat was cold and looked like it was sitting out for hours. Will never go back. Manager denied claims and wouldn't offer refund, I had to ask for one. Informed corporate as well as local health department. What a waste of money. Fast food doesn't mean to hand out dumpster trash to your guest, extremely disappointed. read more

Not really impressed with my experience...pulled up in the drive through for breakfast and before there was even an introduction or 'how are you doing ' I was greeted by a bored voice asking for charity donations before anything else...I don't mind donating it was just pretty off putting to have it shoved at me like that. Also ordered a large coffee which they charged me for but given the size of the cup I'm thinking it was a regular...otherwise food was hot and fresh, employee who handed me the food was friendly and personable read more

Wish I could give less than 1 star. Clearly was not listening when I was ordering my food because i had to repeat myself at least 5 times. Then didnt tell me my total just told me to go to the window. They were very rude and continued having their conversations without acknowledging me until handing mw my food. I heard someone say he had given my food away to the person before me so I sat there for a long time assuming they were remaking my order only to get home and find that I was given the wrong food which was COLD. He asked if I wanted sauce and then didnt give me any. Didnt give any napkins. Gave me the wrong change. Oh and they didnt give me a receipt so unfortunately didnt get the names of any of them. But the whole crew seemed bad. I really hope your experience is better than mine. I however will not be returning for a very long time if ever. read more

Breakfast sandwiches were luke warm. Made me sick. Won't be back. Also we asked for 2 senior discounts on t he drinks and only got one. Went thru drive thru. read more

jack in the box is lucky to have deanna at the drive through. she makes it fun to get your meal there. she always recommends something to go with my order and knows what to recommend. i send all me family and friends to see her. thanks, charles @ napa auto parts read more

Compared to other Jack in the box restaurants this one has some of the greasiest food around. Not only is it greasy but most of the time the food is Luke warm. If there wer anothe Jack in the box in the area I would go there. read more