Although the service is a little bit slow because they are understaffed, they employees always make customer service a top priority. They always accommodate for reasonable mistakes, and they are very kind with how they treat customers. The food is always great and I look forward to coming even if it requires a small wait. Great place for late night snacks if you're obese like me. read more

I go in, politely ask to use the restroom. The main lady with the mole on the back of her neck tells me to push on the door. I reply that it wasn't unlocked yet. She buzzes me in. Soon after, I ext to find that the POS touch screen isn't accepting any credit card payments at all. I pay at the register. After receiving my food, I request a refill, the only refill for this visit, from that same lady. She claims the coffee is prepping and will be ready in 29 seconds. I wait. About a minute later, I request it again. She mumbles something and takes the canister of coffee over to the drive-thru area. I speak up, repeating my request at a volume she definitely heard. She continuously ignores me and focuses on serving the drive thru customers. I ask when I might be able to get that refill. She stonewalls me, remaining silent. Frustrated, as I need to catch my bus to college and it only comes once an hour, I leave my empty coffee cup on a table and walk out. YOU NEED TO HIRE MORE EMPLOYEES! Additional: the soda machine is almost completely out of syrup read more

Jack in the Box - The soda machine display showing almost no flavors left - Fast Food Near Me - San Jose, California

Stopped in at Jack in the Box because it was convenient and I was here already. Outside grounds were clean and maintained. Loved the white roses outside and how they lined the walkway with them. Dining area was small and needed some attention. The wall art was cool and modern. Restrooms REALLY needed lots of attention. It made me wonder how clean is the kitchen area. Just a thought to ponder on, hmmmm. Ordered the #29 sourdough breakfast sandwich. Would have preferred the bread crispy and my bacon definitely crispy. I felt it was made in a hurry and therefore it was lacking that golden brown crislyness (is it even a word) to it, just my opinion. Employees were welcoming and hard working. They made me laugh when in the back kitchen I herd "Santa Maria" lol, quickly made the sign of the cross, lol. My star goes to the employees working hard and having fun doing it. read more

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On DoorDash horrible service they don't have for you to request sauce or nothing had to get Taco Bell sauce read more

Jack in the Box - Fast Food Near Me - San Jose, California

5/24/25 7am, was pulling up to the drive thru. Can see 2 female employees walking to a transit van to make some sort of purchase in the lot. As I'm sitting IN the drive thru I'm looking back at them and they are looking back at me as they are rummaging through whatever they are looking to purchase. Never once made communication in getting a order. NOTHING. Ended up leaving. Should get some more responsible employees for $20 an hr. Should've driven back around the lot to get a picture of them but I was already running late read more

I absolutely love Jack in the box but unfortunately each time I've eaten here my food (some items) is served cold :( I've given it multiple tries over the last few years , I stopped going here and then tried it again this past year and sadly the same thing--some items in my order are warm but others very cold(as if it had been sitting for a long while). One morning I was really shocked because it was not busy, I was the only customer that early morning and really thought the food was gonna come out hot -- still half my order was cold :( (cold tacos) I mean there was nobody else to tend to--not even in the drive-through. At first, I thought it was an "in restaurant" issue so I tried the drive-through, then I tried the mobile app, then I even tried coming to the counter and ordering right there hoping each time they would freshly make my food. It's hit or miss there, so disappointed :( I have hesitated to do a negative review in-fact, this is the first negative review I've ever done ....and I do feel bad doing it, but I have to be honest! Please fix this issue, make the food fresh and hot-- please all items you are serving. I would love to come back. read more

I've worked in the fast food industry before and this isn't what service looks like. Went thru the drive thru and made my order repeating it twice and still my order came wrong. I requested certain sauce to be placed into my burger and still came to me dry since none were present. My fries were stale and tasted as if they were refried. There was no going back since I was on the road driving. Since employees are getting paid better and prices at these restaurants have gone up, the public deserves better service and not subpar service. read more

Customer service was a joke. No smile, it was like I was annoying them by being there. No thanks. I'll spend my $20 for a meal somewhere else. read more

Shout out to the entire team working today @ the curtner location 4:00PM 03/11/25 Amazing customer service!!!! Definitely my top 3 jack in the box locations. Keep hiring teams like this they work great together and deserve some recognition read more

This place just keeps getting worse. I do enjoy a jumbo Jack now and then. But the service at the drive-through is terrible. Today I ordered a jumbo jack with extra onion. I got a jumbo jack with no onion. I could taste that they had been there so they clearly had it made and then removed the onion. Burger was cold, fries were limp. Ask for a Diet Coke got a regular Coke. I have to say they did give me a whole lot of lettuce. I sat at the drive-through window for about three minutes and finally had to say hello to get someone to take my order. And then she was unfriendly. All in all a rather unpleasant experience. read more

Dropped by here last week and ended up having a really satisfying meal. The place had a cozy feel, not too loud, and just the right kind of setting where you can enjoy without feeling rushed. The staff were super friendly, greeted me right away, and made sure we were good through the meal. Even when it got busier, they kept a calm and helpful vibe. Food was pretty impressive. It wasn't overly done or trying too hard to stand out, just really solid flavors and well cooked. My meal had a nice mix of sweet and savory and didn't feel heavy. Even the small touches, like a drizzle or herb finish, added to the experience without being showy. What I really liked was that it didn't feel forced, it was just good food made with care. Service was smooth, nobody messed up our order or forgot anything, and they made us feel like we mattered. I wouldn't call it mind blowing, but definitely above average and worth going again. read more

I dropped in sort of last minute and was glad to see that the place had a really comfortable feel like somewhere you could relax without feeling rushed and the team working there were just genuine and helpful in a way that made you feel like they actually enjoy what they do and that kind of energy matters cause it sets the whole tone and once the food came out I could tell someone back there knows how to put together a meal that tastes real like made from scratch and not just tossed together for speed and the flavors were really smooth not too heavy but still satisfying and the presentation was simple but clean and thoughtful which I liked and overall everything from the start to finish just worked well and while it wasn't some big fancy thing it was better than I expected and the fact that the people were so nice just added to it and made me want to tell others to check it out cause good food and good people is a pretty solid combo. read more

Cold and soggy, rushed and not cooked. Even the bread was horrible. Should be griddled and brown like grilled cheese. On top of that sourdough jacks have tomato, mine is missing!! And and I added lettuce which is there but for an extra charge and everything else being wrong read more

Jack in the Box - Not even toasted... whole point of the sandwich - Fast Food Near Me - San Jose, California

Worst jack in the box. You wait in the drive thru for 20 min. Worst customer service also. Ugh never coming to this one. Doesn't matter what time of day. It's always like this read more

The drive thru is so slow and staff taking order didn't seem to understand what I wanted to order. The screen at ordering station didn't show any info about the order. When I finally got to the window to pay and pick up I found out they had entirely messed up my order. Save your time and don't come here. read more

If I could give 0 starts I will, I bought in October 17,2023 a plain chicken sandwich in the morning and the chicken Patty was a JOKE! It was extremely refried like from a day before, it look literally like a oatmeal cookie dark brown and super stiff like a piece of cardboard, I attached pictures, I called and ask for the manager and I was Told nobody will be there until "maybe" tomorrow Wednesday so I explained to the lady what happened and she told me that the reason was because that they didn't allowed them to change the oils where they fried the food and that it was already old!!! I couldn't believe they have the audacity to tell me that! I think she didn't know what to tell me since she heard I was upset because I was late for work and it was for my daughter's lunch, (I know not healthy but it was an emergency) she did offer me to get me a new one and she was nice but just the thought of the old oil not being changed until it literally gets black! I've been there before and I have to return the fries because they crazy oily chucky and brown , and they do give me new ones but of course after they make me wait forever on the parking lot! And I hate itttttt when they try to offer me a free dessert for the inconvenience, I always say no! read more

Jack in the Box - Stiff dry chicken Patty (chicken sandwich) - Fast Food Near Me - San Jose, California

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Super slow I've been waiting for my order at the speaker for about 15 mins and this jack in the box needs more people!!!

*****0 STARS IF POSSIBLEEEE!!!!!!!!! Absolutely gross. Got moldy bread in my Cluck Sandwich 12AM on Thursday March 23, 2023 read more

Jack in the Box - CHECK YOUR FOOD MOLDY BREAD !! @12AM MARCH 23, 2023. ABSOLUTELY NOT OKAY MAKE SURE TO CHECK FOOD BEFORE LEAVING DRIVE THRU - Fast Food Near Me - San Jose, California

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The service in the drive thru here is laughable the lady taking our orders was so incredibly slow and she made snark comments to customers all along the line and was so loud i could hear her three cars down saying stupid shit and to top off when she finally took my order which by the way was about five minutes sitting by the speaker she didnt hear me and rudely says huh? Yahoo? Anyone there? As if trying to be funny completely unprofessional and rude read more

This review is for the lady working the drive thru at 4:30am Friday morning 4/19: I came through around 4:30 am after a long night shift. To my surprise, there were two cars in front of me and two behind. There was only one lady working who was both taking orders and cooking the food. When I go to the window, despite that it was 4:30 am and pretty busy, she was so sweet! She greeted me with a smile on her face and when I left she said "have a beautiful morning". It was such a pleasant surprise to not only have a such a nice experience with a fast food worker but also to have that experience after a long night of working. It definitely made my day. I wish I got her name but kudos to her for the excellent customer service :) read more

Overpriced for low quality food. I couldn't even bite into my chicken strips they were that hard. Fries were old, burger was dry they burnt the bread. Had no ice either never coming back. A waste of $40 read more

Went here on some late night munchie shit and got rushed to make a decision & then it ended up not being what I wanted. Whoever's on the graveyard shift needs to be let go. Because they treat it like it's whatever THEY want you to eat. I asked for a grilled cheese stacker munchie meal and got a nasty sriracha cult fry burger. 0/10 WOULDNT recommend. read more

Jack in the Box - Piss poor - Fast Food Near Me - San Jose, California

Not 24/7. It sucks when businesses use false advertisement in their marketing because it brings down the revenue of the location. Here I am at 4:05am trying to eat and this jack in the box is closed. I wish there was accurate information online so people Didn't waste their time coming here. read more

It's obvious to me that the owners don't care who they hire and whether they speak English or not. I had to repeat my order twice and checked it when I received it, just to find that my hamburger with two tacos was missing. Naturally I had to wait - I'm sick and tired of being misunderstood (when I know I'm articulate with English). I know I'm going to get a lot of flack but will boycott (not purchase anything) with non English speaking personnel (as in Safeway on Bird). read more

i only go here when i'm down bad, as in i am severely rushing to get back on my lunch break but need a snack or it's super super late at night and they are conveniently open after midnight. well today was the former lol. i was gonna go to in n out but the line was ridiculously long so i came here cause the line was short. the woman who took my order was a very sweet older woman. she was polite and quick and prepared my order immediately. i ordered curly fries and tried the new chicken cheddar biscuit. my recommendation? get the fries but DONT get the chicken cheddar biscuit (i truly only did it out of curiosity and regret it). the biscuit is damp and sad, the chicken was like the epitome of an exaggeration of fast food looking like fake food. the rave for chicken sandwiches is high right now but this is a trend that jack in the box must sit out. other than that? fast service, good fries, and nice employees. try at your own will! read more

Jack in the Box - Outside - Fast Food Near Me - San Jose, California

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I hadn't been to a Jack in the Box in quite a while. I stopped in for a snack yesterday. Their onion rings were okay but need to be cooked a bit crispier (longer). Their French fries were nondescript, just nothing special. Chocolate shake was extraordinarily thick and tasty. read more

Came here Last minute to grab some food and the first thing we see when puLLing into this Jack in a Box compLex was an addict. As we drive in to find parking, we see two more standing around. Keep in mind that it's about 10:30 in the AM!! I can see why the parking Lot was empty because I'm sure everyone opted to use the drive thru to avoid any issues. At this point there's no way in heLL that I'm getting out of my car!! Went through the drive thru, ordered our food, and went on our way. NEVER AGAIN! read more

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I just left this place and once again they are not wearing any gloves when they are cooking and touching the taco how are you going to touch lettuce and taco shells with your bare hands I scratch my balls and touch my face I don't trust my hands and yet we got people here touching food read more

Went to drive at 12:10am 12/31/23 and the guy was rushing like dude there's no one behind me and he told me to go 1st window when I'm not done ordering. read more

TERRIBLE SERVICE! not even focused on the customers. Not enough workers so it takes like 3-5 minutes to even ORDER! outrageous! irritating! annoying! and so much more. They are very rude when it comes to ordering also they WOULD NOT let you know if your order even went in and no receipt they just call your order hoping you remember. they even left me standing there looking clueless waiting to see if my order even went it. like? hello? Anyways they have broken doors, nasty bathrooms where people smoke.. who knows what else with weird customers coming in left and right. they just argue and don't do anything about it really. lastly the food. now the food is pretty decent for a rundown fast food place so nothing bad to really say about the food, but just look out for there things, and people when coming to this place. thank you for your time.. never coming back that made me just really mad. read more

Service in fast food places has really gone down. The service is great the food never is. I order quite a bit and am always surprised because something is always cold, soggy or dry. I don't know why I keep going back. I do, because it's cheaper than most places and have a great menu. But shit hire people who don't mind working in this field, I'd love my food cooked right. read more

I always go to this Jack in the Box late nite at the drive thru and I never experience anything bad till tonight , as I was going through the drive thru I ordered my usual food and when I was placing my order at the intercom the person taking my order was just rude and I felt like I'm being rushed when their was no line at all, it was not busy at the drive thru in other words. so I proceeded to the next window to make the payment and get my order but before I got my order their was a different guy taking my payment not the guy that took my order so I asked the guy that took my payment that I wanted siracha sauce on the side and I said I would pay for it he then said that's fine I got it... so then he left the window another guy came the one that was taking my order because I recognized his voice, gave me my food I then ask where was the siracha sauce he then just ignored me and left, then came back gave it to me but I said I still wanted a different sauce for my other meal because I ordered 2 different meals on the menu. He then grab the sauce with his rude attitude called me a sir out of nowhere when he clearly sees me that I do not look like a sir I got offended because I am a transgender and I look 100 percent female and this guy knows that I'm a transgender, I feel very insulted and this is discrimination. Why do I have to get disrespected and discriminated just because I wanted extra condiments or extra sauce and willing to pay for it. Very unprofessional staff at this Jack in the box. I then went around to go inside the restaurant to speak to a manager but nobody wanted to acknowledge me or even to give me an explanation of why that employee have to call me a sir , the guy went to the back room and hid himself from his guilt. A female employee came and claims she doesn't speak English at all, but I know this lady is a team leader/supervisor for this shift because the uniform none employees here have no name tags whatsoever. I then said I will be calling the corporate office. How can someone get hired and doesn't speak English at all... I'm all confused., at least some kind of English but all of them was just ignoring me. read more

Jack in the Box - This guy works at Jack in the Box - Fast Food Near Me - San Jose, California

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Two months ago I stopped going to Jack and the girls who were there before are no longer there are new staff but I think they don't do anything because I went today and that smells horrible horrible and I don't want to eat because it smells very unpleasant. I don't understand why they don't clean the manager that he does, I say. I'll stop going to that restaurant, it's not the same anymore read more

the doordash service is honestly, horrible, ive bedn waiting for the past almost 2 hours for my food, and got reassigned 6 different times, ridiculous. read more

was in the drive through for thirty minutes... with approx 5 people infront of me It's not her fault as I think she was the only one working but damn shouldn't have been that long read more

I know it is Thanksgiving, so maybe I should cut them a little slack. Hence one star. Parking lot, in middle of day, seemed sketchy. One person weaving back and forth trying to walk straight. Another standing in lot talking to him/herself. Inside store was dirty. Floor sticky. No one at counter. Took several minutes for my order to be taken. Tacos exceptionally greasy and tasteless. "Crispy" edges of shells tasted stale. Threw out most of the second one. Seasoned curly fries ok, but nothing special. In the three minutes it took to get home grease had leaked through two paper bags. Never again. read more

Im standing in line at this jack and i ask to use the restroom. I was refused unless i purchased something. Ok whatever... Then another lady walks in with her maybe 4 year old daughter having to go sooo bad, she was crying and Lourdes refused her even though this ladies boyfriend was in the drive through... she made her wait until she found him in the drive thru!! Are you serious?! This is why i hate coming into fast food places. People are so careless. read more

this gets A - 5 out of 5 if possible because of 3 things... 1 . NUMBER CONTACT doesnt work (were sorry the number you reached HAS BEEN disconnected) 2. certain cashiers are very poor attitude. (i did well in the interview, but yet some how I NEVER GOT A CALL BACK, i will forward this to corp. SERIOUSLY DONT LIE TO ME and tell me you sound like a good fit when you wil NOT...call back) 3. Its open but NO ONE CAN CALL, its been all day ... tried from 3 different phones and ....NOTHING. I can see why this is going down the drain. ill give you 2 stars becase you potatoe wedges , makes me safe and happy. :/ but other than that you need MANANGEMENT change, and current swing shift attitude change. why are you guys so angry? (if customers cant make up their mind , GET THEIR ORDER down, then bill them right then and there) by the time that happens you would have cleared 4 or 5 cars. #shameful #nohonor #foodgreat #WILLNOTWORKHEREforUNDER$20 read more

If your hungry late night do not go to this Jack-in-the-Box, the worst customer service you'll come across especially from Ana she should get fired. Rushed my order and got it all mixed up with someone else's, not only that but she decides to give me attitude after all. I'm good never going back again there. And for the record Jack in the box needs to train there employees and help them improve in there poor communication skills read more

Needed something for breakfast .... didn't have time to make something the night before. One of the best things about JIB, everything on the menu all day! Ordered a sourdough jack, no ketchup & extra onion/mayo sauce. Drive thru .... order was correct, no complaints! read more