My order came to 42.00 and change. A number one with a sourdough jack, onion rings and a lemonade. A number three with a buttery bacon cheddar smash jack with onion rings and a small strawberry shake. We also added a 7 piece popper side. Onion rings and strawberry shake were tasty. When you pay this amount of money for a fast food dinner one tends to be a little more critical. I assumed that a butter smash burger would be juicy and moist. My burger was dry and hard to swallow and this is the only way to describe it. Sour dough jack was dry as well. Next time I decide to spend my money to not cook at home I won't consider jack in the box. read more

I needed a quick lunch so I placed a mobile order ahead of time at this location. When I arrived I saw 3 - 4 cars in the drive through, some customers eating inside, and no line. I walked to the front, but no one was at the register. The floor was very sticky for some reason, and I found it interesting how it was pretty quiet inside. Someone in the back looked at me a few times, but didn't say anything. I understand that they are busy cooking, but I was hoping they would at least greet me or let someone know I needed assistance. I awkwardly stood there for almost 5 minutes until a worker came over. It seemed like they were in a rush and focused on the drive through. They did not grab the right sauces for me, but I don't mind. I only got a chicken sandwich, and it was alright. The breading of the chicken was dark, so it made me think that it was over fried or the oil hasn't been changed in the while. The patty itself was also very small and thin. I thought it would be slightly bigger like how it is displayed on the menu. read more

Jack in the Box - Chicken Sandwich - Fast Food Near Me - Sacramento, California

Staff is usually courteous at this location. The only downside is the wait time. Sometimes it takes so long to get your food, even if there aren't a lot of cars. This is especially true at night. I love Jack in the box tacos (I know, I know...) so I still have to stop by every once in a while to satisfy my cravings! read more

Order a large combo and they gave me a medium. Didn't realize it until after I got home. Can't even get a partial refund back because the location isn't even on there to do. I'm just going to Folsom blvd cause I never had this problem ever. I'm not about to drive back in traffic and waste gas cause of their mistake. I did as a mobile order and should have made sure but don't know you mix large and medium. Significant amount of difference. read more

Stopped by to pick up a combo on the way to the drive-ins. It was 5pm on a Saturday yet they didn't have any fries ready?! We had to pull around and wait for them to bring the order out front. And they weren't even seasoned! I tried the new boba milk tea also and as expected, it didn't deliver. The boba is small and very hard, which means it's either undercooked or just old. The milk tea itself was watery. I knew it wouldn't be good but just had to try and see! read more

Jack in the Box - Milk Tea w/ Boba - Fast Food Near Me - Sacramento, California

Here is my two cents about the quantity quality and price of Jack-in-the-Box.. It was delivered in a timely matter by GrubHub.. I've got my usual which I've had tried for the last 30 odd years .. Hey, jumbo Jack and the ultimate breakfast sandwich.. The jumbo jack it used to only cost two dollars plus you had to Use two hands to actually hold it and to eat it... The Jumbo Jack cost eight dollars and a six year old girl is Able to actually consume it with only using one hand . The ultimate breakfast sandwich still taste good, but you can actually see through the slices of ham that they provide and now they only use small eggs instead of the normal large eggs for this item .. And of course, the price of their tacos have gone up along with the smaller quantities of the ingredients overall.. So obviously, after you had a night of a party and you need to sober up, this is still the place to go if you're taking the chance of driving at the same time .. read more

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I really hate to do this but our experience as a whole was so unnecessary and could have gone so differently, we ordered 3 large shakes and one small. We received two small shakes and one large, I tried to specify with the woman closing that it was supposed to be the 3 large and only one small and she explained that she wouldn't be giving me the correct drinks, we were even charged for a small shake that added Oreo bits when no one ordered that, we didn't receive two burgers and the other items in our bag came out wrong or short. We returned to the location to explain how our order should have came out which I have never done up until now, she was calm and patient but still wasn't understanding what we needed from her, we received the missing food items but requested a refund for the items that we didn't receive and we were told that in order to get any money back at all that we would need to return our entire order which was back at our home, so sad to have left this review but honestly expected better. read more

Has all fast food restaurants I've been ordering from this has been abysmal. The delivery from grubHub was quick and on time and very professional. The food from Jack-in-the-Box was just plain wrong. I ordered a jumbo jack 4 tacos. Two should've been free and the ultimate breakfast sandwich. I requested the regular ones not split buttons on everything. They gave me split buns instead... Plus, everything has been horrendously shrunk down in size..... Besides not reading what I requested the food, which is just plain freezing like an icebox .. So far every single fast food restaurant I order from has been just plain horrible. I don't know where these people went to school or learn how to run a business... read more

Jack in the Box - Jumbo Jack two tacos, breakfast sandwich - Fast Food Near Me - Sacramento, California

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Usually, I don't have a problem here but two days ago my husband and I decided we wanted to get something to eat. Not only was whoever was handling drive-through rude on the speaker, but there were two people on the speaker obviously not communicating with each other or paying attention to what we said. When we got to the window when she went to hand us our food we asked for a receipt and told her there is not one in the bag we would like our receipt. She caught an attitude and laughed and huffed and puffed at us like why was it such a big problem to hand us our receipt so we can make sure you didn't get our order wrong Which in the end they did I never asked for cheese on my hamburger read more

This review is based on multiple visits. Half the time I have to park out front because they're so slow but don't want their drive thru numbers high. Their shake machine is never working. And the quality of food is meh, even for fast food. Although the last visit the onion rings were absolutely disgusting. read more

Jack in the Box - Fast Food Near Me - Sacramento, California

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Came here again at around 5am Saturday. Worker said that they're closed, and only door dashers can pick up food.

They charged me 9.06, cancelled it, and tried to charge me 13.35 and my cash app only had 15 in it so they're like "it's declined" anyway, so i pay with a different card and we get to the window and the girl hands us the food hella fast and goes "you don't need a drink right?" And then shuts the window. ?? What? I paid for one. We sit there for like a solid 3 minutes while they ignore us standing with their backs to the window, then they open the window and ask what we want and they're like the soda machine is broken do you want like a redbull or something? ???? Does Jack in the box even have redbull? Weird as hell. It was also 9pm. No. So my bf asks for a refund on the drink and the girl in the drive thru head set keeps saying "what, sorry I can't hear you?" Everytime he says says something, then finally she says no refund. So we just left. After exchanging some words lol. I felt like I was in bizarro land. Never again. read more

I'm giving this location two stars because the food is usually pretty good. Unfortunately, nothing else is. The quality of the food is greatly overshadowed by the terrible service. The staff frequently gets my order wrong, gives me attitude, forgets things, and has even lied to me. During one visit to the drive-through, I ordered a number 6 combo but ended up with a number 4 instead. A woman at the drive through window in the morning is so surly, I make sarcastic comments like "Thanks for being a ray of sunshine on this gloomy morning." when I see her. I so rarely get things like napkins or ketchup I'm actually surprised to see them in the bag when the staff happens to remember. After ordering a large coffee one morning, surly pants gave me a small. I explained that I ordered a large coffee while I was holding up what appeared to be an 8oz-10oz cup. She claimed it was a large coffee in her surly tone. I explained I've eaten there before and know the large coffee is actually much bigger. She insisted it was a large cup of coffee raising her tone of voice to previously unknown level of surly-ness. I said no, a large is about twice as big. Then she relented and said she is out of large cups, but offered me a 2nd small cup to resolve the problem. That should have been her first response. I drove away thinking of some choice four letter words. Why do I keep going back you wonder? It's really close to my office is the only good reason I can give you. read more

Poor go elsewhere wasted 40 bucks to not be able to eat what I ordered. Glad everyone else I ordered for was fine at least read more

Jack in the Box - Just got my order $40 later and moldy croissant. Employees are exhausted and it' shows. - Fast Food Near Me - Sacramento, California

I've given up on this place, never opens at 6am like it says they are. Today was my last try. 6:10am not open, drive to the window. A lady says not open for another 10 minutes. Sorry, gotta get to work. Few other cars turned away as well. Shame, OPEN ON TIME! read more

Meh, so the new Cluck Chicken Sandwich is just OK. The bun was my least favorite part of the sandwich. It was hard/stiff like cardboard not fluffy like the description. The "special sauce" didn't have much flavor and it was very watered down. The actual chicken initially had a decent crunch but then because of the drenched sauce it was soggy towards the end. For $4.79 the sandwich is not worth it. Hit up Popeyes for a decent spicy chicken, crunchy sandwich. read more

Jack in the Box - Gotta love watching co-workers argue while waiiiiiting for your "fast" food - Fast Food Near Me - Sacramento, California

Night staff is always quick with the order and very polite. This is my go-to jack in the box for late night munchies.

I always head here for one of two items on their menu...the Buttery Jack, or the Mushroom Swiss (when it's available). Not much to report on since this pandemic only has me going through the drive-thru service. But the staff are nice and efficient. I guess, since they're not having to operate the dining area, they have concentrated their efforts on the drive-thru. And they are faster for it! When I order the Buttery Jack, I always go for the Bacon and Swiss variety. Love the taste and the combination of the meats with the swiss cheese! And my doctor hates me for it! LOL! Great and reasonably priced fast food is available here! read more

The service was horrible the guys making are food got it wrong multiple times we sat in the restaurant for 45 mins and we gave up because he still got it wrong overall the worst experience at a fast food restaurant in my life please if you go to this jack in the box please don't over complicate your order because they have not a single clue what is going on also the workers would sometimes ignore me and my family while we where trying to help him with our order read more

How is it that every night it takes 35-40 mins to serve a line of 3 cars? This place is beyond horrible The guy doing drive thru every night is stoned out of his mind. The speed of service is the absolute worst I have ever seen in any establishment of any kind. If this is what passes as acceptable then the owners are equally as pathetic and should be forced out of business. read more

If you're looking for a way to stick to your diet and kick fast food to the curb for good, this is certainly it. In the 12 years I spent as a server, I never understood why people felt like it was okay to go back around the drive thru, or cause a scene in a restaurant and throw food back at the employees. This location made me understand why they do. The service was incredibly rude, to start. Perhaps it was something in my, "hello, how are you doing?" that sent my trip down the river to the gates of hell. I'm a friendly person, ESPECIALLY to food service workers, because I freaking get how hard it is. While I waited for (what I hoped would be) my food, I hoped it would make up for the lack of pleasantness in service. Even after my food was shoved through the window before it slammed shut like I was trying to steal their air, I held my judgement. But obviously, someone deeply hurt this woman and she has sworn her vengeance on every customer thereafter. I was so disappointed. Let's start with the diet coke.... I didn't realize that Jack in the Box has their own recipe for diet coke. Apparently that includes 1/8 coke, and 7/8 water. My fries were very obviously hours old, possibly from the very same potatoes used for the first ever Jack in the Box. And oh god, were they stale. Preservatives couldn't help save these poor babies. My tacos, probably the highlight of my "meal", had about a teaspoon of taco filling, and a full over on lettuce. If I had a rabbit, then hey, maybe things might've worked out for the best. If you end up driving down the 50 west and see scraps of lettuce everywhere, I apologize. It was windy, and it got away from me. Finally, down to my last hope, I unwrapped my chicken sandwich, making my pleas to the gods. I've been blessed many times in my life, but even the heavens couldn't help this "sandwich". Unwrapping the paper to reveal a WET, soggy sandwich was just the nail in the coffin to put me off this location forever. I just.. gave up. But hey, at least I couldn't go back to a manager to get my money back or complain, because I didn't get a receipt. ‍ Save yourself a trip to Angry-La, skip this Jack. P.S.- To my dumpster- I'm so sorry for how angrily I threw my food at you; it wasn't your fault. Just hangry is all. read more

The owner should just close when severely understaffed like they were New Year's Eve. I spent an HOUR in drive through, missed the movie drive through check in at 11:25pm... was still in line past 12. AT LEAST remove the cinder blocks and give trapped customers the option the L.E.A.V.E. !!!!!!!!!!!!! Hoping the overworked staff at least received holiday pay for their time.. the wait was HAINOUS!! The quality of my food was decent, however it had an aftertaste of someone's MISERY. read more

Great customer service amazing people my boy issac was very respectful and had a conversation with him bout cars and the girl Marianna was pretty nice did her job good and it took 3 min to get my food very fast service 10/10 recommendedS read more

This location sucks. Drive further and go to a better one. They forget half your order and don't remember dipping sauces. Hard to check your bags for all items when leaving, cause they shove so much into them. Waste of money and time having to go back to the store to get what they forgot. Don't go. read more

Service was ok.. I've been here twice for my butterfly jack burger and both times they didn't put any sauce on it! Wtf!? Lame

Every time we come to this location it's cash only seems pretty sus to me hella unacceptable read more

Jack in the Box - Scam central - Fast Food Near Me - Sacramento, California

Wish I would have checked the Yelp before coming. The two times I've ordered food here it's been stale. After the first time I said maybe they were having an off night I'll try again. Same thing, cold hard fries and a nasty burger. I came tonight just for a milkshake and I've been in the drive thru for 20 mins now. The only thing I asked for was extra Oreo, which they charged me for and didn't make. Fast food workers do not deserve $20 an hour. They are replaceable by a machine. This location just isn't good. I will continue to drive out of the way to go to the other location. Can't even make a shake correctly I don't get it? read more

Was here 15 mins ago. Ordered a spicy chicken with no cheese & no tomatoes, instead I got extra of both ( which I don't mind but I was probably charged for it ) Oh yeah, also got the garlic fries with SO MUCH OIL to go with it & didn't taste like garlic fries at all. My fiancé didn't even want to eat any of it, but I ate some that was not soaked in oil plus didn't want to waste his money! Service was alright I suggest going to another Jack in the Box read more

Jack in the Box - Fast Food Near Me - Sacramento, California

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They don't mix their Chocolate milkshakes right. They squirt the chocolate flavor at the bottom, fill the cup with their ice cream, then "fake" blend it, never getting to the bottom to pull up the chocolate flavor to blend it throughout. They need to fill it half with ice cream, chocolate mix, then fill the second half and then mix. Worst Chocolate Shake I've ever had. I told the employee when she handed it to me "you guys didn't mix it up", so she had it remade and gave me the second one just as bad... She said "that's how we make it". I hope Corporate/management reads this and teaches employees how to make this $5 milkshake right. Edit: Very polite employee and service... Just a very badly made milkshake. read more

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I wish I can give NO stars! I've tried to give them many chances but they are just horrible all around. I think they make up what to put in their burgers and melts. Tried to call corporate office on an early Monday afternoon and they are closed?! This place just needs to go. I AM SO TIRED OF THEIR CUSTOMER SERVICE AND QUALITY OF FOOD!! I don't know how else to get a hold of an actual person so they can hear me out! read more

I went in Friday morning for breakfast went though the drive thru sense the front area was closed . As I was going to pay with a Visa card the manager said my card got denied I asked her to try it again and she refused and with an ugly attitude said no . I asked if there's other forms of payments Apple Pay/ credit cards manager on site with again with ugly attitude repeatedly denied my payment for my breakfast. Will I go again ? Perhaps not but I'll recommend people to go somewhere else if this is the service their handing out . read more

If there was a 0 star review I would choose it I honestly am in shock from how bad their service and customer service is. I called three times no answer and my boyfriend called too no answer. we waited in the drive threw for 30 minutes while there was only two people in front of us, the lady at the cash register was extremely rude, staff members making taking out the trash a two person job and one of the girls wasn't even doing anything just walking with the other girl read more

I hate leaving reviews but they didn't even ring half the order up and when we checked our food said we would pay for what they didn't ring up then he ignored us and repeated wr would have to pay we agreed and they gave us the wrong burger and ik this isn't much but they didn't put anything on the loaded wedges ( got as fries) but ranch sauce... I like this place but whoever worked tonight had horrible customer service. read more

Terrible service I do not recommend coming here. The people in the drive thru are rude and will not fix an order at the second window. I forgot to ask for no mayo on my sandwich today and when I got to the window I tried to tell them as soon as possible could, to make it with no mayo. She said that she's sorry and I should have told them "no mayo" at the beginning. Then she proceeded to try to charge me for a burger with mayo that clearly I wasn't going to eat. She refused to make another sandwich so I left feeling unsatisfied and hungry. I Definitely will not be coming back to this location which is very unfortunate since it is the closest one to my job. read more

Waited at intercom for 5 minutes and in line for 15 just to tell me their out of eggs. First off their food is nasty as hell, the only thing that's good is their breakfast. Apparently you have to be high and/or 16 years old to even tolerate the artery clogging food they sell. I haven't been to this location for over 6 Years even though I live around the corner. I will never go here and won't recommend anyone else To eat here. There's always an issue . read more

Horrible service. The third time I've been there in a week and every time it's been wrong. missing items or very explained and clear spastic instructions wrong but charged for items and very unprofessional service.. will not EVER GO BACK to this location again.. read more

Went to get some food at 1130pm and was told only mobile order or door Dash, they don't follow Corperate rule that's not how I would be running my franchise won't be coming back ! read more

Multiple times, multiple missing items. This time the fries were nowhere to be found and after asking for no sauce, I still received sauce on my burger. This isn't the first time and every time I figure okay, I'll give them a shot again because it's been a few months. They go and screw up my order. I should just write them off even though they are the only thing open at 1am in the morning around me. Other note the line was around 30 minutes for 4 cars. The motorcycle behind me just drove on through. I guess I should've done the same. read more

I place my mobile order for a munchie meal at 11:25pm and get there at 11:30pm. I didn't leave until 12:11am. The workers were definitely high on something and some of the laziest I've ever seen. I had to convince the employee that I ordered there showing the app and the email. Had to tell him what I ordered and after paying $3.10 or so extra for a shake that I mainly came there for, I didn't get what I paid for. Had to barter with the tweeked out employee for mini churros. Simply, do NOT come here for any reason. If it's life and death for food and this is your option, you should probably just die. read more

I had two orders to pickup. I waited 45 mins in the drive through with other clients with no response in the drive through speaker and no one came out inform clients that employees were on break. Escobar said he was new in training and the other people were "doing their thing". Here is Escobar on his cellphone enjoying his new job and sipping soda. He just stood there the entire time I informed him about the situation. He didn't apologize and didn't acknowledge his poor behavior. He actually said that I cant do anything to him which I quickly corrected him and informed him I don't want to do anything to him but I want him to be better as an individual. It seems like he is fresh out of high school and doesn't know any type of professionalism. The girl behind him was working so hard and was so patient managing orders on the screen while he was on his phone not even learning or trying to learn anything at all while she did everything for him. That girl was amazing for her patience and her professionalism. This new employee definitely needs to be retrained if you look at the cameras. He ignored me three times when I asked him what the managers name is and he didn't give me his name on purpose. It is a very sad and unacceptable behavior coming from such a huge company. He asked me twice what my two door dash orders were through the drive through speaker. All of a sudden he went silent for two minutes and didn't even say anything until I asked him can I pull forward he said sorry yes sorry go ahead then he proceeded to ask me two more times at the window what the names were. The car ahead of me was asked seven times of what kind of order she wanted for her combo. I already knew what her order was from the first time I didn't know why he needed to be reminded seven times what her order was. He was also giggling and having fun and not taking his job seriously through the speaker. You would think a new guy would take his job seriously. Nope! He also said the managers name is Nayela which is probably not even true! I made a formal complaint to Corporate and I expect a call back in regards to his behavior. It's very disappointing when you have young kids who doesn't take their job seriously like this in such a huge corporate fast food chain company. I also called three times and there was no one who picked up the phone and its 12 pm noon. All around this location needs the district managers attention for such degrading experience read more

Jack in the Box - This is the new guy in training on his cellphone and sipping his soda and playing with his phone after 45 minutes - Fast Food Near Me - Sacramento, California