I didn't experience anything wrong with the food but the customer service, terrible. Asked me what i wanted at the speaker only to ask me to repeat it again. This location is convenient and I hope staff takes some classes on how be more polite. A simple thank you works read more

April 6, 2026 - we stopped in for lunch after being at the junkyard up the street for hours. Lunch ordering went smoothly and was even repeated back to me. Instead of chicken strips I got a smash burger. Oh well, I gave it a try and oh my gosh unbelievably salty. Off to get a soda refill. The soda machine was empty and so was the ice machine. Most of the tables were dirty and 2 of the 3 garbage cans were overflowing. And the bathroom was out of soap and paper towels (I hope the employees wash their hands somewhere else after going in there). read more

Went and got breakfast for my son. Ordered a sausage breakfast croissant. When we got our meal I took out the sandwich to give it to son not even looking at it first. My son took a bite and I realized something didn't look right. I took it and as I looked closely at it, the bottom croissant wasn't a croissant. It was the bottom of a hamburger bun. They gave me a croissant sandwich with the bottom piece being a hamburger bun! Smh!! My son still ate it nonetheless but, that's not what I paid for. read more

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Shoutout to Roxana C who was at the window right now. Awesome customer service and was patient with me ordering.

I hate that this place is my closest option for 24 hour food because it just sucks lately. Ordered 2 tacos and this time they put the tacos together in one bag versus individual bags like they've always don't before causing one taco to be super soggy. We asked for taco sauce and he said they were running low so he gave me one packet. Not to mention the taco meat was pretty much nonexistent. I also ordered a large soda and he gave me a medium. He argued with me saying that was a large and he would know because he works there. Every time I've ordered a large it comes in a plastic cup not a paper cup but ok. read more

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Horrible service the people are never paying attention and the order is always wrong! Tried calling and could never get through

Tried to give them another chance with the chicken bowls and once again, a simple order no changes and I got something totally different...came back and it was essentially a battle to get them to make the right food then just to have the bag snatched out of my hand because they were inconvenienced to remake it. This is literally the worst experience I've ever had in general dealing with someone service wise. The business owner should be shamed. These automated "manager" replies are a bot lol... read more

Attendant at the drive through window was nice and friendly. Food came out reasonably quick. HOWEVER, the sourdough jack was the worst sourdough jack I have ever experienced in the 35 years I've been going to Jack in the Box. The bread/bun was not even toasted nor had any butter on it. It was like a dry stale piece of white bread. I drove 6 miles home only to discover this. We are so disappointed in this Jack in the Box. read more

Jack in the Box - This is what the bread looked like on my Sourdough Jack. - Fast Food Near Me - Sacramento, California

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What price am I paying? The sign says $4.99, the screen says $5.19. The world isn't going to end over .21 cents but still make sure your prices are accurate. the drive through person was asking me what number I wanted to order. There is no number for the breakfast Jack combo. He kept asking what number. Bruh there is no combo number. Can I squeeze in one more gripe? No napkins in the bag but I have every sauce you can imagine for chicken nuggets when I ordered a breakfast Jack. The food was correctly made. Lucky for them. read more

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This place is horrible doesn't have half the stuff on the menu running out of everything and they don't even have customers, do yourself a favor and choose a different place because I wouldn't recommend this to my dog. Trash trash trash homeless people probably won't even eat here read more

The chicken wraps here are pretty good. Would recommend it to others. Have not try much other items menus.

I'm here now and even though I was the only person in the drive thru, I was still asked to park and they'll bring my food out. I remember when fast food was fast. Got kids in the car and just trying to get something quick? Don't come here. read more

i mean this place def ain't horrific. i did a drive thru pickup, and got my food in like 20 seconds so rly good speed from them. lady at the window was also very nice and included some sauce for me.so yeah the food was somewhat edible. like it's not bad. with the app deals, i got 2 big ahh burgers and 2 tacos for 6 bucks which is a steal in todays ridden economy. they do have bargains so i'll give them that. the burgers weren't too terrible. don't know why they created a burger without cheese tho. shi weird. meat was also a lil dry. kinda tastes like school cafeteria type shi yk what i mean. like it wasn't good ngl but it's not inedible. also the tacos were greasy af. still a lil crispy but the grease made some parts of the shell really soggy and unpleasant. the filling of the tacos weren't half bad. it was solid, but the overall taco was just meh. this is the food you get when your drunk ngl. dry and oily food. not good, but still edible. read more

Jack in the Box - Fast Food Near Me - Sacramento, California

Let me tell yall! This was perfection, this was made with love, with patience's. Thank you to the person who made this, thank you to the person for communicating with the back. Yall think I'm over reacting. This place has grown. read more

Jack in the Box - Food! TF - Fast Food Near Me - Sacramento, California

Been here more then a couple of times. The surrounding area is rough and unlit but the service here at this jack in the box is good. The Speed of service is fine, and the food is fine. read more

The crew either on hand is kicking ass or they have either been there the whole time. I had to wait for my order but when I saw the food that came out ahead of me I understood. My food was very fresh. I have gone to other Jack in the box near here and have made me want to not want to eat at Jack in the box again. Not here. These guys are great. Wish they had a tip area for fast workers. They deserve more. read more

My whole taco order has old lettuce in them.. literally hot home and through everything away read more

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I just want to start off saying I will never ever go to this Jack in the box again I decided to stop by to grab something to eat because I just got off work and didn't feel like cooking so I went through the drive-thru ordered a junior jumbo Jack with cheese and a value fry got to the window I paid for my food drove off I pulled off something told me to check my burger which they didn't put no meat so now I'm mad because II have to turn around so I go straight to the window in the Drive-Thru and told them they forgot to put my meat in the hamburger so they remade my burger I kind of felt like something was off because the lady that took my food went to the person that was making my food and they started talking so I felt something was off so I pulled off and something said check your burger so when I opened it it had hair in it so now I'm really mad because I got to turn around and plus they put hair in my food so now I go inside and ask for the manager so the lady that had something to do with the hair being put in my food she was talking with the manager in Spanish so I told the manager that there's hair in my food I showed her it she looked at me and said do you want me to remake your food I told that lady hell no and walked off because I felt like at this point somebody in there lost their mind so I just had to get out of there because I was already mad but I will never go there ever again they put hair in my food on purpose that is just disgusting I don't see how they could mess with people food like that by putting stuff that doesn't belong and people food that they order so yeah when she said do I want her to make it again oh trust I was not about to find out what was going to be in this burger read more

One of the worst fast food restaurants that I can stop by terrible customer service there was a heavyset guy sitting in a chair that was very rude and incompetent with helping me with my order read more

6/18/2023 9:30am Horrible service. Absolutely horrible customer service. I understand it's on Stockton blvd but what just happened is just awful. The girl in the drive thru should be reprimanded. Firstly, rude. Secondly, not handing food to her customers. Just sticking her hand barely out the window expecting the customers to undo their seatbelts and stretch over. Me: "What's the sandwich in the snoops munchie meal?" Her: "I don't know. You tell me." "I don't know. That's why I'm asking you." "Well it's on the menu. Look for it." "I don't see it. Can I just get the sandwich that's in the munchie meal? It's a promo." *rings up full meal* "Yes that meal. But just the sandwich in the meal. Not the entire meal." "It's not on the menu. So I can't help you." "You just rang it up. S&L promo. I just want two of those" "Nope. Not on the menu. Can't help you." "But it was just there!" *silence* The order goes away on the screen. Dead silent till I pulled forward and she took the next order and she also was rude to the next guy. I'm just in shock. read more

Jack in the Box food is consistently rated the same by me no matter where I go. It tastes the same, which is what I want if/when I go there. If I want a Jack in the Box taco, I want it to taste like one. That's a good thing especially if I'm going there for something specific. The purpose for this rating is about the customer service. This location's employees have the best customer service! A "hello, how are you, how can I help you" goes a long way. This occurs not only at the order speaker but also at the pay window and at the counter when I walk in to order. The employees of this Jack in the Box restaurant are excellent representatives of the Jack in the Box brand! Kudos! read more

I am so so so so fed up with this place.. not only do I always have to park and wait to get my order even when all I got is a plain chicken sandwich to get it cold is really really insulting. Also another thing everytime I come and try to order food all I hear is "anything else anything else anything else" like damnnnn yes there will be something else. I am in the parking lot writing this with 6 cars waiting here aswell... would not give even 0 stars if I could I give -5 stars! read more

I paid $7.50 for a big salad with roasted corn, black beans, cheese, fresh baby tomatoes, chicken, corn chips, and a tasty dressing! Much cheaper and better than Frosty Queen. No complaints! read more

My food was cold, and looked like it's been sitting, and the milk tea boba was sooo naaasty!

Tiffany is so rude! I would not recommend coming to this location she gives a lot of attitude when I was just asking a simple question. They also forgot to give me my drink. read more

OMG . Ordered from drive thru & came home to see this. DISAPPOINTMENT! Spent $6.49 on what's supposed to be a "filled up big box" of the spicy popcorn chicken. This is no where near filled up. Never will I come back to this location. Service is never great, but this was definitely the deal breaker. I wouldn't mind if it was a couple dollars for this little chicken they decided that it was okay to give, but almost $7! Oh no Jack in the box. DO BETTER! read more

Jack in the Box - "Large" Spicy Popcorn Chicken Big Box - Fast Food Near Me - Sacramento, California

I never go back to this place again. Bad service, staff scolded me. And he turned away and cursed in my face.

Went to this location last night, and we were missing our fries and onion rings, we went to the door and knocked on the door (it was locked) and one of the staff looked at us from their phone and rolled their eyes at us. The restaurant inside looked dirty, and some guy didn't even have a uniform on. 1 star. read more

Workers at drive thru are lazy and waste time. When I got my food the fries were cold and look like they been sitting out for awhile. Never will be spending my money here again. read more

Ever since I moved into the neighborhood next door to this restaurant, I have utilized the drive thru on occasion for a quick pick-me-up meal on the way home from work. I love the menu selections from burgers, chicken sandwiches, salads, tacos, fries, and my always must haves - desserts and ice cream shakes! One of my favorite "usual's" is the Chicken Teriyaki Bowl that has just the right amount of white meat chicken strips, mixed with carrots and broccoli placed over a bed of steamed rice. The Teriyaki sauce completes it's flavorful combination. It almost seems like I'm eating a light and healthy meal. In this way, I don't feel as guilty about ordering a Reeses Peanut Butter Cup Pie or the Chocolate Overload Cake. I have always had satisfactory experiences here. My orders have always been correct, and employees friendly at the the drive thru window. I have not eaten indoors as yet, since going home after a long day at work is my daily goal. It's nice that they are conveniently open 24 hours a day, ready to serve breakfast, lunch, dinner and late night cravings. The surrounding area this place is located in can be a little questionable regarding the nearby "no tell motel", truck stop, occasional strolling hooker, and homeless wanderers, but fortunately, nothing scary has ever happened that I'm aware of. So I feel safe enough to continue patronizing this Jack in the Box as long as the menu maintains it's delicious selections of comfort foods. read more

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I went through drive through at 2am and I'm highly disappointed. For one I ask the guy if everything was in the bag he said YES I asked him for specific sauce and I asked if he put it in the bag he said YES..came home I'm missing a whole sandwich that's almost 10 dollars and sauce I asked for was not in the bag as well as napkins. Double check your bag. Customer service sucked ass. He looked like he had an attitude and closed the window on me while I was talking. It's simple treat people the way you want to be treated. We are all human we work hard for our money so if we pay for it should get it. Please do better. read more

The young staff at this location is very unprofessional and they need to be trained better on how to work the drive thru and also need better customer service skills. read more

I ordered a combo with an extra hash brown and two churros , I didn't get anything , just the juice and my sandwich. The lines are always super long and the people aren't polite . They also should start giving out receipts... read more

They missed some food in my order. I called them 7 times and was never able to get through.

I must admit for fast food this place is pretty decent. I come here a lot; reason one is because I love their tacos. They are the bomb. They are different from most tacos that you taste. The way that they fry them is definitely original and you can't beat the price 2 for $1.19. The egg rolls are pretty good too. Jack-N-The box has a pretty good menu overall and the prices are not to bad. The going rate for fast food so to speak. The inside is an average size restaurant, its usually clean. Never over crowded. The staff is nice and professional and it seems as tho there's a lot of Spanish speaking employees that works here. That has never been a problem with my order. I come inside from time to time, mostly during the day time. Now the drive thru is another story! It can get so busy, especially late nights on a Friday or Saturday nite. And the line can be long, but people will wait. I've seen it time and time again. That says a lot about the food. And its always fresh and hot. I've never had a problem with my food or the wait for it. I love Jack N the box. All I can say is keep up the great work... read more

Jack in the Box - Fast Food Near Me - Sacramento, California

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Double and triple check your order bags. Order was confirmed on the screen and with the clerk and we still arrived home without items. Sandwich orders were incorrect too. So annoying. read more

one of the most accurate and fastest boxes in the sac area, props! you can order inside as well

Y'all suck at this point... JOKES on me because I tried you guys 3 f*cking times !!! Either forget to put my items in bag or NEVER hear me at the ordering screen ( SAD ) always FORGET STUFF NEVER FAILS !!! And the lines are 30minute wait LITERALLY.. just ridiculous! And when I CALL ABOUT MY MESSED UP ORDERS NO ANSWER!!! Never answer the f*cking phone. AND OH WOW I JUST SEEN I HAVE COLORED LETTUCE ON MY TACO ! Brown lettuce just crazy. read more

Worst location to go for your jack in the box craving. I ordered 5 egg and croissant sandwich but the people over there they were charging me for some other sandwich which is higher in value. I also mentioned that they are doing wrong and it is in there system if we need just croissant and egg. But still the person over there didi not listen and they said our owner says we loose money and that is why we have to charge you for different item from menu for the higher value. This this is just ridiculous. Someone should definitely do a complaint against these people and they should be sued for the thing they are doing with customers. read more

Almost always packed with cars, but with the other Jack in the boxes near here, I can understand why. That said, I've maybe had one problem with any of my orders here spanning over a large amount of time. Be it dead of night due to hospital visits, or during any part of the day. The workers here are usually very friendly, and I always get fresh food regardless of what I'm ordering, and when I'm ordering it. Sometimes their machines go down for updates, I beleive nightly, but they're always quick to apologize and offer up the time they /usually/ come back online. Semi-long to long waits, but you won't find a fresher or better jack in the box in the area. read more