Great customer service from Ivan. He is a good person and asset to your business. He deserves some kudos.

Food was horrible.Do NOT COME TO THIS LOCATION. Old stale food .Cant believe they would actually serve me that

Misleading and incompetent staff. I came here last night to take my drunk family to enjoy some Jack since they don't have any where they live. Their last wish before the left this country was to enjoy some Jack, just like they used to 20 years ago. Instead, what they enjoyed was disappointment and displeasure mixed with rage. We waited in line for almost 30 mins. Once we get to the drive thru, the lady yells at us saying that their computer is out of order and that it isn't taking any orders. That's it. I ask what she wants us to do, and she repeats it again in an even more rude tone. She made my family cry from how loud she yelled at us. I'm not sure what she expected from us regarding her lack of communication and empathy. Not even a "sorry, you guys are going to have to leave" or a "hey free tacos just cause you guys waited to long". At least put a damn cone in front of the drive thru blocking it off instead of wasting 30 mins of my life that I'm never going to get back. The last place I want to waste my time is at a Jack in the box drive thru at 2 AM getting yelled at by someone who's depressed by her life choices. I'm sure and hope that the men in her life have wasted her time as much as she wasted ours... read more

Jack in the Box - Fast Food Near Me - Rancho Cordova, California

They left the cheese off of the tacos that I ordered. This is a staple to their tacos.

I placed a mobile order and the app said it would be ready in 7 to 9 minutes. Pretty exact timing. So I got there in 5 minutes and told the guy at the speaker and he ask me how long ago did I put it in. I told him and he said ok move up. Not sure what that was about. I wait in lines for about 15 minutes and the guy only hand me 2 tacos. I ask him where the rest of my order was and then he ask me what else did I have and I told him, it was a bacon cheeseburger. After another 2 or 3 minute he hands me another bag. He did say thank you and have a nice night. Once I got back to my hotel the food was horrible. Take a look at my pictures. Squished cheeseburger and no meat tacos. Never again!!! Oh there were no napkins is either bag as well. read more

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Always check your bags before leaving the drive through. It's been at least 7 times theyve forgotten to put some items in the bag. And when you complain, they never get back to you. This place is just stealing peoples money. read more

Nice clean restaurant great customer service from coming inside getting greeted loving the snow whenever we were ready. Nice to servers two people at the counter very friendly very clean. Food was nice and fast and hot. Got napkins got sauces. No problem with refills just greet it. very nice nice music in their plan. Very busy nice air conditioning in here is very nice. I enjoy myself me and my daughter very few Jack-in-the-Box that you can go to words clean and a lot of talking at the counter before you get help but not this location. I felt very like I've been here before I have never been in this one before I was very nice and clean. Just wanted to say thank you to the crew and the managers. Hope to come here soon again thank you Andy. read more

On 6/27/26 at 1:11 pm we purchased the ultimate cheeseburger and my bf got really sick just as he finished the burger, the rest of the day he was vomiting and he felt worse and he ended up in the emergency room. He got something to numb his stomach pain. I didn't get sick because I had the tacos. On 6/28 we called Jack in the Box and the phone number on the receipt was disconnected so we got another number from google. A girl answered the phone and we requested to speak to the manager, she told us that there was no manager so we explained to her what happened the only thing she said "burger no good?".... It felt like she didn't take it seriously so we hung up. She either didn't speak very good English and didn't comprehend the seriousness of the situation, or chose to ignore it. How can a fast food run a place with no one to supervise that workers and cooks are handling food correctly? Are they washing their hands before cooking or handling food. We are not going back there anymore! I just read this Jack in the box had 8 violations by the health board!! read more

Sitting waiting for my food as I write this. Whoever this New Mexican lady is at the front is extremely rude. Cut me off twice in the middle of me ordering after SHE told me to continue to order. At that point now I'm no longer being respectful. Get my food and it is some old ass hard ass fries. I'm pregnant and had a craving for this then having to get them hard as f*ck. Convinced it was on purpose too because when I pulled thru the drive thru again she knew exactly and took it back to remake. read more

BEWARE! This location is super shady on their portions! Peep my picture, but on this first visit I tried the loaded fries and when I got home the container was barely half full! Not worth it; what a waste of money! Other than that ....you can count on Jack to fulfill that craving after a night of drinking. Being that it's open 24/7, that craving can be met at anytime of the day. Also, they serve breakfast all day?! Yup, I said all day! The drive thru is a little slow during after hours so be prepared to wait. Go to items are: *two tacos, extra lettuce $1.29 If you're really wanting to spice things up, add sour cream, taco sauce and bbq sauce to make the perfect concoction to glaze your crunchy taco! Enjoy! read more

Jack in the Box - Barely half full! What a waste of money! - Fast Food Near Me - Rancho Cordova, California

Started order at drive through then no acknowledgment of our order. WAITED. NO response. Drove to window. WAITED. Said she's the only one there. Redid order. Waited again for food. Very odd. Understaffed I guess. I don't mind waiting with acknowledgment but didn't feel good to feel ignored. read more

workers can't seem to do their jobs correctly & make sure orders are correct. Went to jack in the box just now & they forgot to give me my sandwich. As a customer we shouldn't have to double check our orders ESPECIALLY if we paid for it & yall didn't put that item in the bag! Didn't drive back because I'm already in my house! Do better!! read more

I came this evening to this location and ask for some tacos WITHOUT SAUCE I asked the guy 4 times no sauce and extra lettuce and guess what?? Yes that guy on the fryer put sauce on them, no lettuce well just barely put some SMH, there's two times I ordered at this location and always mess with my food, there's no control over this employees that are earning 20$/h and still doing mistakes Cmon read more

Jack in the Box - Fast Food Near Me - Rancho Cordova, California

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On the way back from 2 days at lake Tahoe I stopped here to have their new smash burger. Not bad however they forgot my 2 tacos I ordered (drive thru.) no big deal. I parked and went in to recover my missing items. I walked up to the cashier who was on her cell. Get this. She put her finger up to me as to say wait until I'm finish on my phone, no joke. I was in disbelief. It took her a while to finish her text. Then she helped me with the missing items. Are you for real? Unbelievable! Unacceptable Rogue Chef read more

First time on drive thru: chocolate milkshake had extra dark chocolate syrup in the bottom and all over...when i tasted it ...it was ALL sugar inside. The don't know the proper ingredient measurements. Second time on drive thru: caramel iced coffee had all caramel in the bottom and was watered down. Taste was also all sugar. Employees don't know how to properly make iced coffees. Third time on drive thru: the jr bacon cheeseburger had all the ingredients except for the main part... there was no meat in it... This place is a hit or miss, but mostly a miss... too bad jack is the only place open 24/7 in the area. Open your food and taste it before you take off. You will be disappointed if you wait to try it when you get home. Y'all need to step it up and train your people. read more

Did not get my full order ordered a jumbo jack combination only got a burger no fries or drink and tipped 4.50 for door dash my 2 year old was left hungry read more

I was charged more than what was on the drive thru menu. No receipt in my bag and my loaded tacos were missing the sauce. The lettuce on the tacos was also brown. read more

Two years later I decide to try Jack in the Box. I ordered small curly fries and the order only had two curly fries that were overcooked. If I could rate zero I would. read more

Dirty and employees not very helpful. The place was trashed at 7am one of the workers were cleaning the bathroom and told me I had to ask up front to get the other bathroom opened. I asked the guy behind the counter to open it up and he looked like a deer in headlights. He said someone is cleaning it. I left and spent my money at another fast food place that was clean and not so rude read more

This Jack in the box is the closest to my house but I will drive miles to go to a different one! I have tried several times to get decent food here but it's always cold, sloppy, and under portioned. read more

Did you think that because the dining room is open during the say that you could actually get served in there? Well think again! Watched as myself and 2 other customers waited 20+ minutes only to never even be acknowledged by the employees. Finally had to leave and go through the drive thru to get any service. If you want to spend less than an hour getting "fast" food read more

Jack in the Box - My deliver by times on doordash and the current time that I finally have my food - Fast Food Near Me - Rancho Cordova, California

I got burger I said Plain with only lettuce tomato. I only got cheeseburger plain. I also didn't get my bbq sauce I asked for.. Still buss though at least I got my antenna ball. read more

Jack in the Box - Antenna ball - Fast Food Near Me - Rancho Cordova, California

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If I could give 0 stars I would , takes like 20 minutes for a cheeseburger and soda I got my so called cheese burger that was patty bread and pickles I specifically said plain cheeseburger would not recommend workers look like dead hookers worst customer service I've ever experienced not to mention coworkers talking smack on my name would not recommend eating here ever ,just go to McDonalds on white rock rd best service swear read more

The Service Drive Threw Staff At Rancho Cordova @ 95670 always seems to be good after midnight because when I'm hungry get my order the ladies their Hispanic are nice therefore even if it's bit packed I'll make the drive to order read more

Dude! I get it if there are order mistakes. We are human. BUT when there are constant mistakes (and I mean "constant") well... dang it!!! Shame. On. You. This review is for an online order. Most importantly can I just say i maybe over venting about fast food BUT sheesh when it happens all the time at this location, I should be allowed to vent. Shoot! So since it's an online order every item is already LISTED out. There shouldn't be any questions or confusion. But when items are missing... shame on you!!! Also, when you ask for buttermilk ranch, where does it mean we want a bag full of hot sauce??? Um, hello?!?!?? And when you call in to Hack n Box to point out their mistakes... don't give me advice to drive back. The order should have been correct from the start. MY TIME & gas costs more. SMH. And think about it further... how about something like a refund on the items not received. Boom! Venting. Done. read more

Small biscuit the size of the small sip ring of a Starbucks lid and the egg was overcooked. Sorry to say that is very disappointing for a $4 breakfast sandwich. If you are looking for a heartier size biscuit head on down to Carl's jr. read more

Jack in the Box - Sausage, egg and biscuit sandwich - Fast Food Near Me - Rancho Cordova, California

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Quick, friendly servicecat 7:30 am on Sunday. Food & beverages are spot on. Gacility was clean outside, drive thru menus were clean and easy to read. The food came out very fast. read more

If I could give this location lower than a 1 star review I would. I went to the Jack In The Box on Folsom Blvd a few weeks ago and ordered Tacos and Onion Rings. I asked for no sauce and extra lettuce. Well I don't think they know the meaning of the word extra because I could count the number of lettuce spreads on two hands that was in my Tacos. The Onion Rings were burnt and in on lump. I e-mailed the corporate office and have not had any response. If you like throwing your money away then visit this location, but I will never visit this place again, read more

Still no imorovement. Yes, it's a holiday. But I know this location is open 24/7. A while back I found out they have 0 holidays off. Knowing that I try to be more patient. Especially when it's made to order. ( that's why the drive-thru always seems to be backed up and it takes a little while.) But today before preparing dinner, to go get some lunch. We decided to use some coupons I got in the mail. It was for two sourdough Jack's two small fries and two small sodas. Quick and simple shouldn't be an issue. Well I was wrong. Apparently the car in front of me must have been an old high school friend of the girl working the drive-thru. After she handed the car their order they proceeded to talk and laugh for almost 10 minutes. Thankfully it ends in the car drives away and it's my turn. The cashier then proceeds to tell me that the syrup for the soda machine has run out. Since soda came with the coupons I asked what I can have instead. She gives me a tiny bottle of water and a tiny box of apple juice. I asked if there was something else if I could have a milkshake instead. I would pay the difference. She said no. That she could only do that but then the coupon could not be used. So I start questioning more. Come to find out the guy to put the new syrup in is on break. And there's nobody else there that can lift it? My daughter works in a restaurant and she's constantly lifting 50 to 100 pounds a day. I thought that was part of the job requirement being able to lift things. At least it was when I work fast food back in the day. I would chalk it up to just a bad day. Except this Jack in the Box is no glorious we're getting food orders wrong or just plain leaving things out. And they always like to never give you a receipt unless you ask. I don't go here often because of issues. But you think after twenty or so years somebody could get their s*** together. So if you do go to this Jack in the Box, know you're going to be there for a while and don't try to substitute items using coupons. That's normal for most restaurants. However if they run out of materials to honor the coupon, other places have offered substitutions at no charge. Some places will allow you to make substitutions if you do pay an upcharge. read more

It took them almost ten minutes to complete my order, even though I was the first person in the drive thru. The register was not accepting cash, which seems to be the case almost every time I come to this location. Two different people came to the window asking me if I wanted dressing for my salad and they still forgot it. They typically forget something in any order you get and it's just a very unorganized place. They definitely need better management and better training. I will not be coming back, you just waste money if you come here. read more

Every time I come here they mess up on my order . Always takes so long in the drive thru and super lazy !!! This time I about had it I order a big chicken sandwich n they put a homestyle chicken with a regular chicken patty ?? I don't like the home style chicken it's to hard for my teeth to bite down . But to do this is so lazy on their part . And also taking orders they need to learn how to speak to a costumer n ask if they want any sauce on the side . N they seem bother when I'm asking for my sides when they should of ask after taking my money . I've worked drive thru before . Food is always cold after I ask for fresh n hot . read more

Jack in the Box - Big chicken sandwich. - Fast Food Near Me - Rancho Cordova, California

Worst fast food sandwich I've ever had the displeasure of paying for. I think they put the chix patty through the deep fryer about 3 or 4 times hrs ago, then let it sit out for hrs. Then they put this cold stale piece of chix jerky on some leftover stale bread from this morning, tossed on a cold glob of "cheese" and a few rock hard (and cold) onion rings and had the nerve to charge me six bucks for it. That'll never happen again. This POS was so bad I emailed their corp office pics of this garbage. And im not just being a snob, I get its fast food and 11PM. But at least have the decency to serve me something I could actually bare to put in my mouth. In my 40 plus years of eating, this is the worst fast food sandwich Ive ever laid my lips on. read more

Jack in the Box - Worst sandwich in history - Fast Food Near Me - Rancho Cordova, California

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Jack in the box is just that. It the go to place to go on a late night of drinking lol. It's the only place you know is always open. The menu is good and they are always getting new items. The loaded tiny tacos are good. Also the regular tacos are good as well. The jumbo jack and spicy chicken is a go to as well. The iced coffee is good to. I definitely will always come to this place. The only thing I wouldn't recommend getting that I had so far is the chili burger. read more

We ordered food here today and the person at the counter named all of our items stating what was in each bag. So we believed we received all of our food. However, when we got home our jumbo jack was missing and it didn't make sense to go all the way back. Next time, I will not rely on the staff when they tell me what is in the bag. This has been happening a lot more at various restaurants. Not sure if it's the stress of the pandemic but it is very frustrating to not get the food you paid for. read more

This by far is the most horrible jack to come to of your going through drive thru. This locations is full of Mexicans whom can barely understand English. I came to this location plenty of times and every time I have came they have gave me a hard time. read more

Jack in the Box - Fast Food Near Me - Rancho Cordova, California

Stopped in for a couple of free tacos. As, always, you can't beat the price! Of course, even at full price, they are a bargain tasty snack. Service was a little slow today, but otherwise it was as usual. Clean and friendly. The floor was, as always, clean. read more

I'm sad that the service at this location has gone so downhill. They now have you pay at the drive through window then park. They will then bring your food out to you. Unfortunately I was left out there for 15 minutes and the lady running the store forgot I was out there. I would say the new way of doing things isn't working. I love the breakfast at Jack in the Box so I keep going back even though service is poor. After todays experience, I think it's time to fine a new place to eat breakfast, at least until they find employees that know what their doing. read more

Super friendly service! I got my burger very quickly and they were accommodating of my request for no bun. I don't eat fast food often but definitely will go back. My burger was tasty and looked very presentable when I opened the box, especially considering it was wrapped in lettuce. read more

Jack in the Box - Fast Food Near Me - Rancho Cordova, California

I asked for sauce and didn't get any even though I was told to ask at the window? Tf. Learn how to work a drive thru.

This is a prety descent jack in the box. Drive through sometimes gets packed. Food was kinda luke warm.