Food and service went well. Fast, friendly service, Coupons from mailer used. Staff very accommodating.

The overnight staff deserves some praise for thier wonderful customer service! Even during late hours, they were friendly, patient, and genuinely welcoming. My order was taken with care, everything was quick and accurate . It's clear they work hard to keep things running smoothly, and it really shows. Thank you for making late-night visits such a positive experience! read more

They've got my order wrong a couple times this last one was a Jumbo Jack no cheese and it had cheese and the fries were lukewarm at best I wouldn't even call them that the cheese is not for an allergic reaction I'm just trying to cut calories and don't necessarily want cheese that kind of cheese anyways on a burger but I ate it anyways.. most of the service has been nice Sunday's not so nice. Nothing outrageous or horrible has happened so I guess that's a win it's just your typical drive-thru Burger place read more

I ordered a combo with curly fries and it was over $18.. extremely disappointing when I saw how much curly fries they gave me hardly any read more

Jack in the Box - Curly fries combo over $18 - Burgers Near Me - Pacific, Washington

My friend have a free burger and you idiots are charging her never going here again if the thing says free it's free

So slow, and the food was not good at all I threw it away after a few bites. Will never go here again.

Simple request at the drive thru to leave the lettuce off my monster tacos. Confirmed by oral verification, order screen and receipt. Lettuce all over the tacos. Fail, Jack. Fail. read more

This is the first time I ever write a review. The ONLY reason I'm doing it is because there was only ONE employee working the entire location & got my order PERFECTLY. The line ran into the parking lot, I don't know who he is or his name but this guy deserves a raise !! Not to mention, how kind and patient he was. read more

The order at the drive threw was wrong after 3 times, thoroughly explained in detail. food temperature was ice cold. Deluxe cheeseburger was missing over half of the ingredients, the curly fries are heavily breaded and overcooked to almost pure carbon. teriyaki sauce is old and so salty it burns your mouth. Terrible food quality. read more

We come here often and they always make our food good. There are times where there is a specific person taking our order and makes us feel rushed, but once we get to the window she's nice. Lol other than that, good is always hot. read more

Is this particular Jack in the Box doesn't have employees that can listen and get your order right I told them 3 times what I wanted and they still got it wrong. I don't know how when you order a breakfast Jack with sausage and an extra pad istra Patty combo meal You end up withIs a single sausageIs sandwich and then a regular Jack in the Box. Is a sandwich wis sandwich with ham on it which I never ordered but it was supposed to be a combo and I didn't get coffee is coffee or my hash Brow read more

Jack in the Box - Jack in the box - Burgers Near Me - Pacific, Washington

We always go to this place when we dont have time to cook because its the closest to my husbands work and only thing open later. On every visit, every order (no Fail) theres something always missing. And we cant go back because we live 15miles away. Yeah our fault for not checking the bag but we shouldn't have to do that all the time. read more

WAY over priced. It's over $10 for a breakfast burrito combo. Might as well go to a sit down restaurant.

Absolutely the worst Jack in the Crack I have been to. Two visits total, one dine-in and one drive-through: Drive-through: Sourdough sandwich - cold and old. Wasted my time and money. Dine-in: floors sticky like fly paper with a slightly, slippery oily layer. Restrooms reeked of rancid fecal remains that "leaks out" into the dining areas every time the door is opened. Tacos ordered chewy, not crispy and COLD??! So upset, I submitted my concern to their Jack in the Box website and received NO response. One star is generous for questionable dine-in conditions, poor quality food and non-existent customer service. And that's a fact, Jack! read more

Time is 10:45pm on 7/22/23 witnessed employee climbing into truck to smock weed. drove up to drive through. employee stated "we will be closed for 10 minutes we dont have the staff" forced to leave. read more

This is not a corporate store. They do not have all menu items. They do not honor nationally advertised discounts. They have staffing problems that affect the quality of food and service. It is really hit or miss to get good food here. The Jack by the 118 and Auburn Way is very close to this store. The Auburn store is a corporate store with all menu items available and advertised discounts are honored. The Food is and Service at the Auburn location is better. Avoid the Pacific location. read more

Mosquitoes ATTACK!!! I just had my most horrible drive-thou experience. Mosquitoes EVERYWHERE! Now I don't want know whether I should eat the food or not. read more

The customer service was horrible. I went in through the drive through and the people there were being so rude, they just had a huge attitude. They forgot to add in curly fries and I went to go ask for them and they told me that it was in the bag so they never gave them to me. I will never come here again. They need to fix their attitudes. read more

Awe wish I can give them a zero , you guys suck like honestly learn how to do your job and if you aren't happy with it then leave. Ordered here in drive through they forgot my chicken strips and two tacos. My husband went inside to get them and the girl with the septum piercing didn't say anything , get home and my daughters kids meal doesn't have apple slices. Customer service needs a lot of work. This review is kore of a update stating that they still suck LOL read more

Don;t go here, the dining room was filthy, and the drive through people are rude. I thought J in the B was on top of things, but not this one. Food sucks too, fried were two days old tasting, burger was COLD! I mean how can you screw up when its simple fast food? read more

Being from the midwest I wanted to try Jack in the Box. I probably won't do this again, the burger was way overcooked (even for fast food). I try to judge these places for what they are (fast food), but I put this into a lower tier even for that. read more

Corporate needs to get their act together and review their tapes half the time they don't wear a mask or have gloves on while handling food and usually are very rude. Besides from that I'm always missing food from my order by the time I get home and check stuff is missing and orders are messed up. Now I always double check in the parking lot before leaving. read more

I work near the Jack in the Box and visit probably three times a week when Im out of cereal. I usually only grab breakfast before I head out to do my work for the day. Most of the workers here are very friendly. They always ask how I'm doing. I'm sure this is part of the job and they probably don't care, but at least i think they do and that's what matters right? Anyways. I used to get two items every morning with a couple of condiments. One of these being ranch dipping sauce. Considering I used to work for jack in the box a long time ago, I know how it tastes. Well, something must be going wrong with this establishment. It tastes very weird. Almost like it's been sitting out for a little too long. I thought it was just me and stopped at another jack in the box in auburn and had no issues. The chicken sandwiches also from time to time taste kind of weird. I noticed a couple of times my tomatoes were looking kind of rubbery or something, not as fresh and crispy as always... So now I only order one item in the morning, a breakfast jack. They do a great job with the sandwich and have had no issues with that side of the order. Obviously I can't ask for the world when it comes to fast food, but I've had better more often at other fast food places. read more

I used to work at jack in the box and have been going here for years and this has never happened to me. Me and a friend go to jack in the box to order some food. The lady taking our order was nice but when we drive up to pay, she is not wearing her mask...and the male cook was trying to help her with the soda machine but had very long curly hair with no hair covering or hair net... they both were touching our foods and weren't wearing gloves either. Everything is cool and calm then after she hands us our food, As I'm talking asking for some sauce, She immediately shuts the window before I could even finish my sentence. And then walks away from like she didn't hear me. I honk once. Nothing I honk again, nothing and I know she heard us because she was still at the cash wrap. I honk longer for a 3rd Time and then she finally acknowledged us and asked us what our problem was. I told her I was trying to ask you for sauce because you shut the window while I was talking. And then she furiously hands us the sauce and says "don't honk in my drivethru" slams the window shut again and then flipped us off. The amount of disrespect from this little girl is outrageous. All I wanted was taco sauce and she copped an attitude and got mad disrespectful. This employee ruined my evening and my appetite. read more

Picked up my order tonight that was suppose to have 4 chicken strips included. Got home and they gave me what looked like the end bits of the bag and no where near 4 strips worth. Called and they said "we can't help you". Great customer service... Don't be lazy and if you don't have something that was paid for offer something different! read more

This joint has had continually poor customer service since my significant other and I moved to the area in December '16. We've given them more than enough visits to redeem themselves without luck. Every time we come to the drive through we get snotty attitude as if we are bothering and inconveniencing the staff. This evenings order we were greeted at the drive through with a demanding and rude "What do you want?" And then repeated and demanding "anything else?" After every item I ordered. It's not like I was taking my time with the order, I was clear and concise with what I was requesting. On top of that, after only ordering a drink and two fries, our food was cold and soggy! We ended up tossing the fries. I have been repeatedly offended with this sour attitude and won't be returning. read more

Came by in the morning to get breakfast and they told me their computers were updating so they couldn't take orders. Ummm... I understand day light savings but that was an hour ago so go ahead and explain that. read more

Most trashy jack in the box worst possible not the only time they don't finish cooking the food they just throw it in your bag uncooked all the way can't inspect your food cause they take so long ppl from behind start honking and from the window they are yelling at the in the back to hurry up witch is when they give you uncooked or expired vegetables read more

December 30, 2017 at 7:45 in the evening, coming home from Puyallup, we stopped to get a couple burgers. We were eating inside and three young men in their late teens or early 20's came in yelling, jiving and with loud shouts across the restaurant. Their pants dragging on the floor, literally showing their ass to the only people in the restaurant, my wife and I and one other older gentleman They obviously knew one of the employees and were shouting back to him. There was no attempt by the people working there to tone them down. Instead one of the staff came to the front with food in her hands saying to the employee "this is for your friends"... We were intimidated enough that we picked up our food and left before things would have escalated. During all this, the big "F%#*" was used in a bantering manner between employees and the three amigos who had no care for their behavior and how it affected other diners like ourselves. Won't go their again especially after dark !! Scrapiron read more

This place has the WORST service I have ever experienced. We stood at the front counter for over 5 mins while the three women working complained about a large order they had received from the drive thru. They also complained about the woman who had placed the order. We were ignored- didn't even look at us so we left and went to Dairy Queen across the street. Won't use this Jack In The Box ever again and won't recommend it either. read more

This place is an absolute joke. I go there last night after a crap day and they are out of coke, they are out of pumpkin spice syrup, they have 2 coffee dispensers and one is empty and the second one empties on my coffee and its cold coffee. I ask for a drink tray and they are all out of drink trays as well. I get home, 9 blocks away, and all 3 of the meals are cold as well. I knew better than to go to this JIB, Dairy Queen is always the better choice that's across the street. read more

5 stars for a Jack In The Box.. I love coupons and they keep me coming back. Customer service here has always been friendly. Late nights they might not have shakes but it's all good. read more

I have gone to this location multiple times but typically late night. I haven't had a bad experience that I can think of and it's the only place in the area that is open 24hrs. Sometimes the parking lot and trash can looks like it could use some attention. It's a small parking lot but they do have a few large parking spots that you can fit a small truck and trailer in. Sometimes I bobtail a semi in and park. You can also fit small box trucks. read more

GREASY. Like nasty TOO greasy, even for Yack in the Rocks. Sorry, it is that bad. I have eaten at many JITB locations over a dozen years, and this is my LEAST FAVORITE. The service is horrible by drive-thru way, slow surly and even angry at you for your business! I have literally looked at the scowl on the server and driven away without the products. The food is always over or under-cooked. It is coated in what seems to be EXTRA fat. Yuck. Never any napkins, so you are to eat as a beast?! Rude service very curt and unhappy... ON BALANCE: I have yet to ever walk in to get food inside the restaurant. Maybe better??? read more

The parking lot was clean, someone actually picks up trash. I haven't seen a clean Jack in the Box in forever, so it was a nice change to see that this location actually cares. The employee was incredibly friendly. When I asked for extra napkins he gave them to me, didn't give me the "one napkin" per customer bs excuse. (I have asked for extra napkins at other locations and received two napkins total. As if one is extra?) Anyway, the food was hot and fresh! Definitely eating here more often. read more

Wife and I came in for a brunch treat. We ordered our meal. I noticed Alyssa staging all the orders on the counter for an extended period. I had a problem with how the employees were handling the food while I was waiting. So, I informed Alyssa that when an employee changes a task such as going into the lobby to get food trays she should've washed her hands before handling any more food. she should have also washed the used trays. Alyssa was also repeatedly touching her hat and face\ hair without washing her hands. She then was serving fries which did touch her skin. LAYLA? the manager on duty told Alssa don't worry about washing your hands or using hand sanitizer. It isn't needed. Well, I beg to differ. Washington state health code states that when you change any task while handling food \ money with food that's not immediately cooked you must wash your hands. I believe her attitude telling Alyssa is what gave them only a "Good" rating on their most recent health inspection. I also believe that Layla needs some more training on health code since she stated to my wife she follows all codes. read more

I just went through the drive-thru and I got no napkins no straw no receipt no Ranch my fries are cold and no one's answering the phone go figure. Poor service. read more

I've had eggshell in by breakfast jack from this location before, it's a total crapshoot if you'll get good customer service or not at the drive through. 4/5 of the last time's I've gone they've "run out of munchie meals" which after this morning I know is total bs and they just don't want to do their job, because yesterday they "had" them still yet today they're suddenly out? I've backed out of the drive through twice in the last month because they claim to be out of something. I'm done, this place is the worst jack in the box I've ever been to. read more

This is the worst customer service I have ever had at a Jack in box. Second time they have given us the wrong order and when I went back the manager and a few of the employees came to the window and started arguing with me about my order. The manager standing right there. What is wrong with these people. Terrible ! read more

Well, I use to love, love, love this Jack in the Box, but service, cleanliness and the people being hired has gone down since 2014. This is why I no longer love JITB in Pacific, WA. One day, 4months ago to be exact we all four of the five of us wanted breakfast from JITB. I asked for one of my 3 favorite combos which was the sourdough burger meals. All seemed fine but when I'm home eating I go to drink my drink and I suck out something white and slimy! No joke, No exaggeration it comes out of the straw with my soda it's literally a stringy-white-slimy loogee!!!! I'm in shock cause it's on my lip in my mouth and coming from my flipping straw! It's linked to my lip and the straw. Ohmygosh I'm disgusted and sick to my stomach thinking about it and who would do such a horrid thing. I wanted to cry but was just to grossed out that I grabbed a napkin whipped my mouth dumped the drink in the bathroom, and took and washed my mouth out and brushed my teeth. I said, THATS IT, I'm done! JITB is no longer an option to go to EVER again. Whomever did that that who works there OBVIOUSLY has no manners, respect, dignity and is a pure psycho. JITB in Pacific, WA you lost a loyal family of customers. Disturbing and totally puke worthy! read more