Stopped by the Jack in the Box in downtown Lakeport after a long day, tired, hungry, and honestly a little grumpy. I was expecting the same energy back, but the staff completely changed my mood. Everyone was friendly, welcoming, and made me feel like they genuinely cared. The food was tasty, the portions were great for the price, and even the restroom was incredibly clean. I left feeling a lot better than when I walked in. Big thanks to the staff and management for making a quick stop feel genuinely welcoming. I'll definitely be back. read more

We were on a mini vacation to check out Clearlake fishing. We stopped into Jack in the Box for a quick bite. Denise came on the speaker and was super Professional and Bubbly. She took our order and read it back. It was Correct, wow Bubbly, Professional and Correct. This is odd but true. To top it off, our order was Hot and Correct. Denise made our trip home much better with her Happiness and Chipperness. Thanks Denise read more

Jack in the Box - Proof, no fake news! - Fast Food Near Me - Lakeport, California

I got a milkshake & they always put whip cream this time it's purple and I asked what the purple stuff in my shake was, was told his for Jack's birthday birthday cake whip cream. I tasted it & told her us was nasty & she said we have to put it on. I told her I won't drink my milkshake without all of your taste, gross and nasty and they didn't even offer to replace my milkshake and not put it on and I told her I'm throwing in the garbage. So I won't be back there. read more

The absolute worst Jack in the box I've ever been to and that's saying a lot. The drive thru was empty but took the guy 5 minutes to take my order and then I still had to go and sit to wait for him to bring it out. Edit: I've been waiting a half hour now for a VERY simple order. This place needs to go out of business or all the employees fired. WHEN I FINALLY GOT THE FOOD IT WAS COLD read more

Sent my husband for food and he was told drive thru only . It is 100 or more outside and you want him to wait in a line to order food? Do you realize how slow some people are in the drive thru ? And you want people to roast ? Yea that's smart and a good way to get sued . If you can't open the lobby then HIRE MORE PEOPLE!!!!! I know people who are qualified myself included to work this job and yet you say your hiring but your not doing it. read more

Me and my friends went through to this Jack in the Box on July 4th after the fireworks. There was a line out to the road that moved decently fast! The employees deserve a raise, they worked their butts off while understaffed to serve us with the upmost honesty and respect. Food was fantastic but really the highlight of my review should be the beautiful people who served us that night, thank you, working in conditions like that are awful and I can't thank you enough :) read more

Lady working 7am 9/20/22 very rude. I ordered one sandwich she charged me for three. I told her I'll take the extra ones this time but I wanted to let you know I only wanted one. And she immediately gave me attitude, she said "NO it's your fault... " i stared at her.. said wow. So you're not capable of mistakes ever? And she said no I'm not I then asked for refund for the unwanted sandwiches and she slammed the window on me. No problem lady but I'll be spending my money at many of the other places. Fire this lady. A worker that can't admit to even a small mistake or ANY mistake? That's nuts. I was nice too just saying hey look u made it wrong it's cool but just wanted you to know for next time that you accidentally made me 3 so something happened where this mistake occurred on your end...and she was sooo agressive . Think what you want lady but it's YOUR fault you made the extra sandwiches not mine she refused to give me my receipt as well. And refused to take the food back and issue a refund...So bizarre, pollo locco chica read more

What's the whole point of going through the drive thru and then having me wait nearly 15 mins just to get a spicy chicken sandwich and curly fries. Worst part they didn't even give me any sauce. They asked me twice in the drive thru window two different people and yet they couldn't add the jacks spicy sauce. What a major disappointment. read more

I would get off work at around 2 in the morning and the only place open would be this Jacks...... The staff would tell me that they would only make a very limited selection of items no explanation. Now that I start work at 5 am. I have been trying to get breakfast at around 430 am. They won't make anything. And its been a couple different excuses. I just don't understand stand why the would even stay open in the first place. read more

This jack in the box is the worst place you can ever go to , the workers are the laziest people you could ever find on the planet to work here , waited an hour to get my food for it to be frozen . If I could smack some sense into these people I would my kids waited an hour just to throw the food away and eat chips at the house , workers need to be fired , how do they get hired ? read more

Gets my order wrong almost every time I get food, and takes forever to get the most simple order ready, you might as well eat at home.

I swear these employees dont know what fast food means. Every time I come here it never fails to take at least 15min of my time. I rarely stop here because of this. Of course no different today w only 2 cars in front of me. read more

I went through the drive-through lane. The microphone on the order kiosk barely worked and I had to shout my order to the employee three times before I thought they heard me. They still got it wrong. read more

Worst hamburger ever !!! I ordered the triple bonus Jack......the patties we're so overcooked I could not eat it. It was like they cooked the hamburger 2 hours earlier and then left them on the side of the grill for another hour to stay warm. When it was served to me they were barely warm, not even warm enough to melt the cheese. I can't believe the employees there would serve a burger like that.....the patties we're hard and crispy. Seriously, the hamburger patties we're hard and crispy....... It will be a very long time before I try any Jack in the Box again.....if ever. Oh, one last thing, the person pouring the drinks didn't use a ice scoop, and that is definitely a health code violation. read more

National management needs to address these peoples problems. Ive been in here lots of times moderately ok. Not nearly filthy as Lakeport McDonalds! Food about like other places around, rumors from local law enforcement that their food was tampered with awhile back. Besides the spitting piece of work. Dont think theyll stay open, everyone in this county knows now.....not lol. read more

Tyler K. Has the best customer service hands down. Man didn't bring us our water but didn't forget either brought us our waters with Flash speed and insisted we didn't leave until we had our waters (we didn't want the waters). Man's needs a raise his long legs do him justice to make sure he's the all around best worker he can be. read more

This place is a typical Jack in the Box in most ways, but they seem to get a lot of little things wrong. Examples: Ordering screen. Why do they never use it? It's nice to see your order on the screen in the middle of the menu in the drive-through, but at this Jack in the Box the screen is always blank (broken?). That means you have to rely on them to repeat the order to know if they got it right. That's usually not a problem but since we are often ordering lunch for several people, sometimes these "larger" lunch orders seem to confuse them. Bags. More than any other fast-food place, this Jack in the Box always seems to try to cram everything into one single bag - even large orders. We're talking where the food is stacked in the open paper bag all the way to the top, where you can't close the bag. The bags are also top heavy to the point where it's nearly impossible to keep it from falling over and spilling in the car - better hope you have a passenger to hold the bag on the ride home... Order accuracy. Many times we have found them to have missed an item from our order. We always check our order before we leave now, which is hard to do since they usually cram everything in one bag, so you have to juggle half of the order in your hand just to see what is at the bottom of the bag. Often they don't give you a receipt, then act snooty when you tell them that they made a mistake on the order, but don't have your receipt to "prove" it. Waiting outside... Because we often order lunch for several people, we tend to have larger orders. Often they ask us to go and wait out front, which is understandable. Problem is, every single time they ask us to go out front, they instantly forget about us. At best, we become their lowest priority, at worst, they literally forget about us. I've gone in after waiting a stupid long time only to find out that no one was even working on our order anymore. Only good things about this place is that when they do get the order right, the food is generally cooked correctly and tastes good. They usually give plenty of sauce when asked. Almost every time I order a 7 piece jalapeno poppers, it comes with 8 instead (yay!). read more

Why is my food order wrong when I use the drive thorough. They *&#% you in the drive through. Ahh!! read more

Absolutely worst Jack in the Box I've been to. Waited almost 30 minutes for my order which consisted of 2 tacos, a bacon potato cheddar wedge, fries and 2 drinks. Received my $3.00 + change in quarters. Manager outside smoking and talking with a group of people in the parking lot. People in street clothes going behind counter and grabbing cups. I emailed Corporate about this and received an apologetic phone call stating how embarrassed they are about my visit and thanking me several times for bringing this to their attention. I was assured that this store would be contacted by their DM. Really hope this store gains the proper management in needs so that it may be a pleasant experience for future guests. read more

Went here a for a quick dinner. Ordered the Sourdough Jack, Curly Fries, and a Strawberry Shake. For here, NOT to go. $11.79 Damn, when did fast food go up? Anyway...got the food fairly quickly and ate it, I was hungry. Started a conversation with George, some random customer who seemed cool. He ordered the same thing as me. After we had talked for a few minutes, I said, "Hey...let me check out your fries." They were HOT. Much hotter than mine were. Blah, blah, blah, anyway...heading out, get to car, put my almost full milkshake on the center console. Ending conversation with George...knock over milkshake. Damn...sticky mess on my leather seats. Run inside for napkins, mention to the guy at the counter...very disappointed in dinner, cold, yadda, yadda, yadda, after noticing the Patty Melt Special Combo in the window...$4.99. Fuck! Spend about 5 minutes cleaning all the milkshake out of seat. Guy comes out..hands me a bag...Patty Melt and a Cheesecake. Color me surprised. Come home...Patty Melt has 2 patties. I've got food for week. Love Jack In The Box. read more

Ok so I just visited this jack in box at 1:10 am in Lakeport ca. And first let me start off by saying the cashier at the drive thru ( Gabriela) had the worst attitude possible no kind of customer service skills at all. On top of jack in the box menu saying breakfast served all day and when I ask to order a breakfast item she tells me no that they aren't serving breakfast til 6am because they are not using half of the grill either it's pure laziness going on here or false advertising ( which if that's the case somebody should sure sue their a**] read more

Drive through employee tonight was wonderful but food horrible. Stuffed jalapeños was as hard as an old biscuit. Salad made of cheap lettuce, fries cold, but part was the Diet Coke cola and the cheesecake. Thanks and big thumps up to evening drive through servicer read more

I didn't even wanna give it one star but I had no other choice. People are always fucking rude and when you pull up to the drive through they have 0 customer service and they basically asking "wtf do you want" in their tone of voice. And that isn't acceptable. I've found nasty shit in my food and several times I've heard from people that they will spit in your food. That's disgusting! It sucks because it's the only Jack in the Box around. I think corporate needs to go in there and put those people in check. Or hire new staff cause that's just really sad. 0 stars read more

We have gone here three or four times and every time it just gets worse. Let me say it is not the food but they always get something wrong or they won't honor a coupon. My husband has had it with them. Hopefully they will read these reviews and fix it. First off, do not put coupons in the paper then say sorry you can only use one when there are two orders in the car. Second, please check "your" order list to what is in the bag. Three, the parking is horrible plus the drive up is the worst ever. read more

Employees are allowed to get away with spitting in customers food. The manager hires her family so she will not fire them. Even when there is proff. If you eat there be sure to order your meal minus the spit. read more

THIS IS LITERALLY the SLOWEST place I have EVER been in my entire life. 30 MIN in a DRIVE THRU for CRAP is RIDICULOUS. Will NOT be returning and will let EVERYONE in our small town know where NOT to go. This is NOT the first time either. It's ALWAYS a ridiculously long wait. read more

OK I've been wanting to complain about this specific Jack in the Box for a long long time now. First off let me say I dont live in Lake County...I'd probably kill myself if I did. However I used to travel up there for work about 2-3 times a week. Unfortunately I could never take a lunch break and if I did I needed to get something very quickly. When you think about Jack in the Box you think it would be fast right? Get in, get out, get back to work. Hahaha! You're silly. This restaurant has the slowest service and food preparation. It's not like they are under staffed. Every time I've been there, there are at least 5 people working away back there. Maybe these people are the most inefficient people ever...who knows. Many times I have walked up to the counter and have waited several minutes before one of the employees even notices me. Once they do they take my order with no smiles, and hand me a receipt. Usual wait time for food is at the very least 8 min...fast food my ass. Aside from the slowness the restaurant is very dirty. Floors, tables, and booths are all filthy and look like they are rarely cleaned if ever. Bathrooms are in a worse state. Please dont make the same mistake I did thinking that it would be a fast lunch. Listen to Harold d. and go check out a different spot in Lakeport...and then get the hell outta Lake County! read more

Not impressed at all. My tacos where ice cold. Aren't you supposed to cook them? I won't be going back anytime soon.

Waited well over 7 minutes by the counter during a very slow time at this location before someone took my order. Looks like 1 person is cooking the food and 4 people are pointing some sort of reader at the food. Took 9 minutes after that to get my food. Felt unwelcome which was surprising because I hadn't behaved unpleasantly in the least. Maybe it was because I wasn't local. The food itself was fine average fast food. read more

Always the place to make me feel A-OK when I crave for Spicy Chicken burger, fries and shakes (especially during tax season).

Love this place! Kinda slow when it's lunch time inside but drive through is awesome!! Love tacos!

I give this jack in the box poor. The employees are not friendly here.We have been to this jack 3 times now and the ice cream machine is still broken. Manager is not friendly either. The food has gone downhill for awhile now.we left and went to burger king . We were greeted while a smile and everthing was working. We will never go back to jack in the crack, unless you don't care what your food is greasy and not good at all......poor read more

This restaurant, if you can even call it that, will never ever have my money!We went through the drive-through today and there were plenty of employees, but the voice in the drive-through box, said they were closed today for 10 minutes so they could restock the store! As we drove around the drive-through because we were already in it, there were no employees in the store, but there were 6 to 10 of them standing outside in the back, smoking! What kind of fast food restaurant closes down during the day to restock the store? And by the way if you're going to give your customers such a sad little excuse, why don't you at least have a restock truck sitting outside to restock the store? Y'all are liars and you should be ashamed of yourselves! Personally, I would like to know who actually owns the store! You were losing money big-time! Have you ever read the reviews to your restaurant? There isn't anything good to say about your restaurant! People complain about your restaurant, your employees, and the food! Shut it down! Put in an in and out burg personally, I would like to know who actually owns the store! You were losing money big-time! Have you ever read the reviews to your restaurant? There isn't anything good to say about your restaurant! People complain about your restaurant, your employees, and the food! Shut it down! Put in an in and out burger! read more

Do not come here expecting food. They say the drive through is 24 hours and inside opens at 6am but I went at 630 am and drive through and inside both were closed. Apparently you cannot get food before 7Am anywhere in lake county. read more

I went there Sunday afternoon for a fast lunch. We arrived at 2:52 and finally at 3:15 they had our food ready. And it was the wrong order. The man next to us had our order. They were not using the numbers issued at checkout. As we were walking out another customer was complaining about the wrong order. The food was OK for Jack in Box but the service needs a lot of improvement. read more

Very poor customer service. We ordered 2 meals and substituted chicken on one, they charged for the chicken and didnt put it on. We understood its prom night, so we go back and knock on the front door since there is a very long drive thru line. Their employee looks at me and laughs and goes back into the kitchen, I call and it rings and rings and they hang up. I keep knocking and three employees lean over the counter and look at me and ignore me. My husband comes over from the car and he knocks and their employee laughs, gives him a thumbs up and ignores him. Now my husband is mad, so he goes to the drive thru window and he very patiently and politely asks why they are being rude and that he only wanted his sandwich fixed but now wants a refund. They direct him to the front and the manager sends her drivethru cashier out (who is the only polite person here) and he apologizes and gives us a refund. Never coming here again. We never saw the manager and she also ignored us knocking. What is she a manager for? read more