The staff at this Jack in the Box are always upbeat and friendly. Thankfully my experiences here have always been positive. Food cooked to order and served at the perfect temperature; crisp, hot fries etc. The space is well maintained and kelt clean. read more

i used to go to this jack in the box all the time to get food, i stopped recently because the lack in service and quality was becoming an everytime thing. long wait times and cold food. i came across these videos on tiktok and i believe it is one of the girls who work there. i didn't know this place was drama filled and allowed employees to talk crap about their customers and other employees while clearly still on shift. when i order food from a fast food i expect it to be out fast not waiting 30+ minutes while i clearly see the same girl standing on her phone in the back, i believe her name is kaylee as stated in these videos. in the caption of one of her videos she is making it clear that her coworkers bf cheated with a guy indicating there's something wrong with being gay.? clearly the focus isn't on getting the food out fast, it's going to the bathroom and making videos about your coworkers, makes sense why the service would be slow. read more

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I'm stuck in this drive thru for 20 mins now. And counting. They should close the drive thru if they cannot do a decent turn around time. This is absurd. Beware. read more

Whats a road trip without a little fast food aka fries ? We stopped at the driveway for a quick snack break and were in and out within 10 minutes . Really fast service - I got the drink and fries combo . The fries were just average though -100% not fresh . read more

Bad from beginning to end. Ended up leaving my food, because it took 30 minutes to get it wrong twice. I was patient for the first 15 minutes, but it got really annoying after that. Don't have an hour for this nonsense, so I had to leave, without food, and without getting a refund. Got a $15 Coke tho. Seemed to take five crew members for each order of fries, to make sure they went in the right place. Unfortunately, I had lots of time to watch the chaos while waiting for my food. Two stars because the place didn't actually burn down from some employee incompetence while I was there. read more

I went through drive thru a couple of mornings ago & employee came on speaker, garbled because he was chewing food. Then he burped. Then he said "Are you going to order"? This employees family failed to teach him manners, and the owner of this take out failed to train emplyees in basic customer courtesy. The owner would do well to follow the lead of large national retailers and hire part time seniors. read more

The food was delicious and the service was impeccable.The music was amazing and staff had no trouble remaking my food.the water is really good they allowed us to play uno in the store and the food is very affordable for how good it is. read more

I am a DoorDash and I was there. The girl in charge who was running the counter and the drive-through was very rude in her tone to me and told me to go sit down and wait, or at least that is what I think she said because the music was so loud I couldn't hear. She slammed the two orders on the counter, and then when I couldn't read the name on the bag, she was rude to me again. She said it's on the receipt as well and walked away . She was obviously mad at me about something.. You should not let people like this run your store. This was December 7, 2024 read more

While I love Jack in the Box overall, this location continually disappoints. Today at 1756 hours they are out of French fries. What fast food restaurant runs out of fries? Very annoying. read more

11:20 AM Sunday, 5 July there were six cars in drive thru....we Spent an hour in the drive thru that I wish I could erase from my life - an hour - so unbelievable . Had to repeat order 5 times to person on speaker . Spent 45 min in line to get to window the. 15 min at the window waiting on food. Truck in front of us drove off in frustration , man behind us yelling f bombs he was so frustrated . They told us the one girl had only been there one day and the other worker one week . I'm thinking where the heck is the manager ??!!! Just avoid this place I'll never go back there . read more

I come here A LOT, and just wanted to update my review, because my previous one is just a slight bit more negative, than I'm currently feeling about the place right now! I'll be referring to all times of the day, as I go at most all of the different times of the day, lol! The store has improved TREMENDOUSLY over the years, even if it may still not be perfect for some people. Or, at least, not consistent. The service is way better now, and also way more consistently good. The wait time's have improved DRASTICALLY, as it's usually not that long of a wait, at any time, for anything, anymore! The only major problems that I can see anymore, are the occasional problems with the menu window/audio box. Sometimes, the screen is out of order, or sometimes, they say that the microphone or speaker isn't working! (Just specifically for the menu screen box right in front of the menu. Not the worker's personal head set speaker, that they wear on the inside. In case you were wondering, which you probably weren't. Lol! Neither this, or the next thing that I'm going to mention, are frequent, and especially if you're out of town, you probably won't get it. It's just good to mention, to prepare you for it, in case you do get it!) Sometimes, the shake machine is "out of order", or whatever they say. (This has also happened at the Burger King that's not too far from it, a few times. I'm not sure if I've mentioned it in that review, lol!) The food is also still fantastic, as always! (Not just because I personally love it, but I just do genuinely think that it's very well made. At all of the Jack in the Box's that I've tried, not just this one!) It's also right by a Motel 6, that sometimes seems to have some bad people there. (There's never been a problem, I'm just warning you that you might see something that looks a bit shady going on, or around there, especially if you go at night, especially way later in the night!) I think that that's it, lol! I come here a lot, and at worst, get decent service, with a little bit of a wait time! (I actually had a slightly different version of this part, but lost it because, I forgot to check my battery life, lol! I guess that I was sitting here, writing reviews for way too long, lol! I also let my phone get down to 1%, and sometimes, I'll even let it die, lol!) I guess that my review updates, are a bit longer than my usual reviews! Sorry about that. But, thanks for reading, if you did, lol! read more

stopped by for lunch. restrooms are filthy. stood at counter for awhile being ignored, finally I asked if someone could take our order. was told sure. waited some more. Asked asked a second time, was yelled at that they were busy. i asked if the two people in office could help. so we left and went to taco time great customer service and clean building. read more

Always cappin bruh saying they open getting my hopes up n shii just to always be closed when I get there how Is it going to say open now at 8:45 and be closed fix y'all shit cuz ya food bomb bruh I wanna eat read more

Tic tok tic tok .. dining in so far the wait is 15 min after we ordered . No one was at the front register when we came in. Shake station is gross. Drive thru was faster. Only 3 people ordered inside. Why the long wait?? Cashier just approached. They sent our order out through the drive thru. Mind you our wait is now at 20 minutes.offered to up grade the med shake to a large. WOW ! At least comp one of the meals. Bring upgrade out and its WRONG! So since mistake was found. We have continued to wait 12 min. Wow we got our meal. Cold fries .. i dare not ask for hot one i may wait another 30 min. Burger patty over cooked. AVIOD THIS PLACE read more

They are out of Curly fries tonight! Going to try out the tiny tacos in place. We shall see if they are tasty or not but normally jack in the box is pretty decent. This jack seems to be just like all the usual ones around here. Nothing stands out too much at least the few times I've been here but fast food if needed on the go! read more

This place took 20 min and gave us the wrong food and these pancakes are so small. Are you serious! Will not go here again. To top it off no syrup and no fork! Seriously! read more

Jack in the Box - Fast Food Near Me - Kelso, Washington

These people could not be any less competent. If you're here late, just head to Denny's or Taco Bell. For the love of all things holy and unholy. The manager is literally complaining about the fact that I am here, wanting to spend money. "Oh my gooooddddd" she yelled as she learned a customer was here. read more

Stupid employees! Don't have your drive thru open sign on if you're not open! Ridiculous to waste customers time.

So... This is my regular breakfast stop between Portland and Seattle/Tacoma and it is a reliably good fast food breakfast. But... Today I decided to eat my breakfast in the dining area and so many small problems... To start you walk up to the main door and it is broken with a sign directing you to another door, hmm... broken long enough for them to block it off and print a sign. Next after ordering I head to the men's room and... the urinal is out of order, blocked with another sign. Move to the stall to find a dirtier than average toilet. Next no soap in the dispenser... they're having a hard time here. Get my food and a cup for water, and... the water comes out light orange/brown... ugh. Turns out the Coke machine uses a shared dispense nozzle and hadn't been cleaned. The worker bee cleaned the nozzle and the water was nice and clear as it should be. In summation most of these are small facility maintenance issues and hopefully not reflective of the food or staff. I'll be back and if things are better I will adjust this rating accordingly. UPDATE 9/28/2018... Most of the problems observed during my previous visit have been repaired or rectified... except one... the urinal in the Men's room look to still be out of order with the same sign as before. Could this really be out of order for nine months? Or maybe it just breaks down a lot... so odd. read more

From the time I entered the drive through line until the time I drove away with my order was 35 minutes. Message to JITB, it's called 'fast food' for a reason. read more

I was on my way to Seattle for meetings and left my house in Portland at about 7:00 am. I got to Kelso at about 8:30 and needed a bathroom break. I figured I would stop at the Jack In the Box because it was right off the freeway do my business and grab a sandwich. As I pulled around the restaurant I saw 1 car in the drive through. I walked in the restaurant smelled like urine. That should have been my first clue. That lady behind the counter said, "We'll be with you in a minute sir." That was the last contact I had with anyone. I waited 10 or so minutes took my bathroom break and left. read more

I stop here after work every once in a while, this is the best Jack-in-the-Box I've ever been to! The food I was looks like it does in the pictures on the menu and the customer service is great. Sara and Dez on the night shift do a great job! read more

I have never reviewed a fast food place before, but felt compelled after stopping at this Jack in the Box. The customer service was awesome here!! We thought it was great that each person got their own basket with what we each ordered. In the middle of eating, a manager stopped by to make sure that we were satisfied with everything and thanked us for stopping in. read more

This place is consistent in food quality and service. The only thing that bothers me is that you have to ask for Katsup or hot sauce whenever you get things to go. Typically you get about 6 packets with out asking at other places except here. You have to ask and they only give you one packet per burger or taco or whatever you order... read more

1100pm on a Friday. Heading back to Seattle after a show in Portland. Needed a coffee and some grub. Jack In the box has yet to let me down, so pulled in for a bite. The drive thru attendant was so curtious, and nice, that I decided to immediately leave a review. Food is hot and good, coffee fresh. Excellent service! read more

Quick to push through didn't complete my order. Took forever to get our food for as quick as they were trying to push us through.

I just wanted to give a shout out to Cameron. He helped us out at the drive through last night and his customer service is on point. He was very genuine and it was unexpectedly one of the best interactions I have had with any customer service in a while. I don't do this often but when someone goes out of their way to make an ordinary experience extraordinary I think they should be recognized. read more

Stopped here last Moday, employees refused to honor Seattle Seahawk promotion for a free jumbo jack. Employees were very rude service was less than acceptable. These employees should be made aware of the repercussions of their actions as this experience will be made known to all that will listen. I will never set foot in this particular Jack in the box ,neither will the people I know and intend to tell them about this. Dennis Mitchell read more

Shake Machine is now fixed love there shakes staff always so friendly and fast love this Jack n the box!!!

This was the worst experience ever. Food was gross the restaurant was hot and dirty. When we talked to someone about the food they acted as if we were stupid. Not happy read more

My wife and I had tried Jack in the Box only one time in our lives. That was about a year ago, and that was near Forest Grove, Oregon. We decided Jack's were nothing special and would not choose Jack's again. Until a couple days ago (Jan 2, 2013). We were with our teen and adult children, passing through Kelso, Washington, and had to stop for fuel and food. The kids spoke more for Jack in the Box than for other fastfood restaurants, so we went in. Hey, Jack's can be good! The people were pleasant, even looking for ways to make your mealtime good. The food variety was great, and what we ordered was BIG and good besides! The counters, tables, floors and bathrooms were all, yes, all clean and pleasant. And the staff was quick to get around throughout the store to keep it clean. We're open to going back to Jack in the Box, especially in Kelso, Washington! read more

Poor service. Counter girl acted like she hates her job so you're not going to get the service you deserved here. Food was greasy and quality went down hill. Girl working has very long acrylic fake nails enough to claw you! Working in the food service required short clean nails to avoid any kind of food contamination... obviously this store has poor sanitation and bad food. You're better off to go to McDonalds where service is always happy and food always stay in high quality. read more

Worst place ever. People with shitty additudes. I ordered stuff there saying i still owed a dollar but i know i had enough so i told the lady to take a value item off. She did but then she said she refunded the money on my card and saying its gonna take a few days to get back. She was rude and that wasnt my problem that was her mistake. So basically i went there they took my money and didnt even have the decentsie to get me the food or even give my money back. I hate this place never going again. read more

Had a good laugh with my husband, our drive thru cashier Cameron was hysterical.. Amazing customer service even if it was just for a quick minute!! read more

I stopped there last night because it was next to the motel where I was staying. It was about 7p.m., and busy, but not terribly. I asked that they make sure my hamburger was well done (or they make me sick) and that they not put salt on my fries. This does not seem terribly difficult...however, I waited almost 20 minutes for my order. They said they were sorry it took so long and offered me coupons. I no sooner sat down to eat my food when I discovered it was all cold and the grease had soaked into the containers. I had ordered the exact same meal from a Jack In The Box in Idaho the day before and it was great. I don't know, maybe everyone at this restaurant was too high to be working there. They weren't too busy to be giving out free drinks to their friends as I stood there waiting. Guess I will avoid Jack In the Box from now on. read more