Stale hash brown? Really? Y'all give out stuff that's been sitting out for days? I'm not even the type to leave a yelp review, but y'all really pissed me off with that one. It's the easiest thing you could make. read more

This is the worst Jack in the Box to order delivery from if you want your entire order. Every time I order from here at least one thing is missing from my order. One week it was a shake. The next week it was a drink. It doesn't matter what is missing, the point is *something* is always missing. When I called the restaurant the phone rang and rang...for ten whole minutes. I've never been reimbursed for anything missing from my order. I won't be ordering from this Jack anymore, and I will be telling friends and family to order from another location. read more

ZERO STARS, we were headed to the freeway and hungry so we ordered several items and left drive thru and checked the bag and was missing an entire combo. Went back and got the combo. Probably spit out and threw away the entire order. Stale cold fries, very soggy stale tacos, the chicken wraps were disgusting cold and chicken tasted off, my drink was flat and my cheesecake expired yesterday. Like seriously wtf ?? Who the fuck cooking and working here, you must be filthy and dirty in your own life to serve shit like this. Get a new crew that wash their hands and not smoke crack while working at Jack. read more

Food is hot so good and well made. And Brandon Mexican looking dude is chill as hell he will get you right in anything add extra sauces without even having to ask for any. He will get you right read more

Well I have had better experiences here. This experience was not that great. The burgers were not warm at all!!!! The cheese looked as if it was heat lamped on the meat. The tacos were ok. The fries were the only thing that was in point. The service could be better as the staff just seem on auto-pilot and could show better friendly service. The ambiance was a drive thru so not much to see. read more

The biggest waste of gas in this economy . Went to jacks for a late night snack . Just for them to tell me " our computer is down " wont be able to take any orders . Like you couldn't write down what i ordered and I'll give u 6 freaking dollars for you to ring up later . read more

One star bc I can't give zerooo My husband get off work around 2 am and most of the time he brings jack since it's on the way and I just eat the chicken boneless and that guy doesn't know how to cook them or something bc every single time more than half of the boneless are raw and he tells him to make sure it's cooked and he still gives them to us raw it's like 10 times now and not even one time he gives us everything well cooked bc it's always raw. that's disgusting and only on this location I could get salmonella bc a kid doesn't know how to properly cook chicken read more

The food was absolutely disgusting and cold I asked for no tomatoes or onions and the burger was poorly made sauce everywhere and the fries where freezing cold. The only thing that was good was the drink read more

Jack in the Box - Burgers Near Me - El Cajon, California

I don't know if it's incompetence or intentionally bad service, but I just ordered breakfast at an empty drive thru and the order couldn't possibly have been more wrong! It definitely wasn't because they were busy read more

i found a rubber band in my chicken tender, this is absolutely disgusting and unsanitary. i will never be going to this location and you guys shouldn't either, im glad i found it before i took another bite. this place should be closed down for this kind of service. i will never be going to another jack in the box after this, if i could leave 0 stars i would. if a kid would've ate this it would've gotten stuck in their stomach. horrible experience. read more

Jack in the Box - rubber band found in chicken tender - Burgers Near Me - El Cajon, California

Jack needs to step up its game. I've frequented this location many times and their service absolutely sucks. It took nearly 30 minutes for them to acknowledge me. 3 different employees walked by the counter, backs turned, ignoring all customers until having to actually take their orders. Then once the order was taken they'd turn away acting slammed. Really?! Mind you the traffic in this time frame was nearly dead. The Manager even walked by the counter not acknowledging the customers who were waiting. All in all it's better to go find food at AM/PM across the street. At least they'll get you in and out in 10 minutes flat. read more

Jack in the Box - Food ready at 2:33p but not given to me until 2:51p. What kinda service is this for a dead traffic location?! - Burgers Near Me - El Cajon, California

On September 1st 2023 9:47 pm a young lady working the drive thru forgot to give me my drink that CAME WITH my munchie meal I ordered. When I asked her do I get my drink she said no, then I asked "doesn't the meal come with a drink" she said no. So whoever is management of this establishment really needs to get the team on track to how things go . PLEASE & THANK YOU! I really wanted to argue the FACT my meal came with a drink, but instead I came straight here. read more

Jack in the Box - Munchie Meal . Sandwich, fries , two tacos, and !!!! A DRINK. - Burgers Near Me - El Cajon, California

The floor is sticky and there is trash over the tables. The service is fine. but employees don't care to clean. multiple flies, and overall the place is disgusting, and i'm too disgusted to eat here. read more

The best Jack in the box Alex always takes care remembers his customers never forgets my sauce always showing great customer service even tho there always really busy. read more

Ain't gonna lie this is a first for me and it was kinda funny lol. Me and my brother ordered a few things it was around 11:30 pm, so I understand it was late. The burger I ordered didn't have the meat.... It was just cheese bacon with the condiments they put on a bun. I'd avoid this location read more

Jack in the Box - No burger patty included ‍ - Burgers Near Me - El Cajon, California

I don't usually like to complain but this has got to be the worst location with the worst service ever. I drive through late at night after getting off from work wanting some last minute munchies. The employee never acknowledged anything I said and had the biggest attitude ever. If he was doing me a favor, then a lady takes my order I mentioned to her that his attitude really bothered me and especially if he's making my food I really don't feel comfortable eating anymore. She replied with oh well what did he say read more

This was a weird visit today. I walked in late afternoon, the first thing I noticed as I walked in, an employee was sitting and eating having a loud conversation with an employees behind the counter. I even said when I walked in, "what is all the shouting about?" Of course, the employee sitting at the table just gave me a smirk than proceeded with her loud conversation. It was weird. To make matters worse, when I was at the counter, the loud conversation continued across and over me as I stood there ready to order. Once again I made a comment: "why are you guys yelling" and then I got a laugh. I really do not think they got it. Anyways, I ordered their Sirloin Burger Combo with no sauce and with swiss cheese. The food came out rather quickly. The Burger was a pretty good size (http://www.yelp.com/biz_photos/uwK4iNX19NJPsBIS9-OV7g?select=_yzb4wT1RmahDiA2RlniiQ) and the patty was huge as well (http://www.yelp.com/biz_photos/uwK4iNX19NJPsBIS9-OV7g?select=u39MWG-LTrqI89zRdoZ2rw). The burger was good and flavor full. Although, the sirloin patty was big, it was a little on the dry side. The fries were nice and hot and the un-sweeten ice I had was perfect.. To rap this up, I just want to make a note, that the loud conversation keep going. It really picked up when the employees started to walk around cleaning and wiping the place up. I watched other patrons that were there, and I could see that they kept looking up at the employees and probably thinking: "will you shut the heck up, I am trying to enjoy my meal here," Just weird, in my opinion. The food was descent but the ambiance was annoying. 3 stars for food and 2 for the ambiance which equals 2.5 in my book. "WILL YoU pLeAsE bE qUiEt, I aM tRyInG tO eAt HeRe!" read more

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Paola, the manager, was horrible today. I don't plan to come back. I had a 5 dollar coupon for the Buttery Jack combo, the drive thru guy asked what size. I told him medium. So Paula takes over and I guess she was saying coupon was only for the small size , which then I agreed to. My wife asked if I get or have the receipt. I pull over and I was charged 6.99 for the 5 dollar coupon. So, I go in and guess what? Paola is on the phone, I'm trying to get a refund and this MANAGER has the phone on her. It was GHETTO! I told her she over charged me, then she hands me a dollar. Then I said you owe me more, then she gives another dollar and says its for tax. I calculate taxes and YET AGAIN she gave the wrong change. Eventually she gives me 4 extra cents. Let me say something to you Paola, dejame a decirte algo! It's lazy latinos like you ,that give latinos who want to work hard in this country a bad name!! Your customer service skills are horrible and do people and the hard working paisas a favor, quit and let someone take your job who'll do a better job!! Jack N the Box, you see the bad yelp reviews? Ya'll need to hire better people. read more

Only received 7 of my 10 nuggets. My medium fries were half full and cold. Just awful!

The food service is awful. Ordered a combo. Didn't get the burger? Ordered two Dr peppers. Translated to One Coke to them? They read the order back. Fourth time I've been and they completely butchered everything. Learned my lesson the hard way I guess. read more

Awful! Don't go to this Jack N the Box. I ordered 6 tacos they gave me 6 orders of the tacos...then to boot made me wait 10 mins to get my food as 7 other customers got food. Super disappointed. Customer service is awful. They should've confirmed my order if they really thought someone ordered 12 tacos. What a waste. read more

So, not only is the drive thru staff (either Patricia or the other heavier lady), extremely rude over the loud speaker, they completely fuck up my order by leaving a hamburger out completely. I had surgery today and my husband has pneumonia so we were trying to grab something quick and easy for dinner. I get home and go to pull out the food for the kids, and probably because I called the drive thru chick on her attitude, they left one of our burgers completely out. After working as much as I could and having surgery today, I had to listen to a screaming child. I'm extremely disappointed. We come here usually because it's close to our home. They almost always get something wrong, but today really made me angry. I called the store and let them know I would be back for the burger. They offered it as a combo but I didn't need additional fries and a drink. I'm super PO'd right now. I told them I'd be back for the sandwich. It now seems appropriate to just go to 2nd street or Rancho rather than deal with their incompetence. They didn't make the sandwich when I returned even tho I called ahead. Again, offered me a combo, which I don't need. She threw in a cheesecake as compensation, but honestly I don't think I'll ever return. So heated right now, especially after the initial treatment from the drive they staff who made me repeat each item on my order twice. read more

I'm so tired of this Jack in the Box. Every single time I come here, they forget items, get the order wrong, and never answer their phone after I notice the error. The staff is rude while ordering food and taking payment. Poor customer service. I am always pleasant and understanding but this is the 6th time something has gone wrong. Tired or hungry? Go somewhere else. Poor service. read more

I'm a daily customer and every time I come here their service is amazing. Food always tastes good and fresh . This is one of the best Jack n box in town. read more

I really dont rate many drive thru places unless it was horrible or they did something to go out of their way. The night crew works as a team to provide everyones meals on time. The representative Patricia stood out with her excellent communication and smile that can brighten up the rest of your day which was my situation. When the food was given to me the meal was HOT which is a good thing and not COLD. I was given plenty of sauce and napkins which now and days you have to ask for. Tip of the hat to this Jack in the Box. read more

Jack in the Box - Great service - Burgers Near Me - El Cajon, California

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I hate that the fries get cold fast but what I like is the taco and the Oreo milkshake.The service here is okay but the jacks spicy chicken is good But not all the stuff. read more

First time to this particular one. They gave me the wrong order and food was cold. Munchie meal was out in a bag and when I asked the response was the box doesn't stay close it opens. When my daughter got ready to it it was a burger not the chicken tater tot melt and it had a extra piece of bread with only a piece of melted cheese in between that. Zero stars from me. They do not deserve the one. The loaded fries were in a small box for the egg rolls. read more

Jack in the Box - Burgers Near Me - El Cajon, California

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How you gonna run out of onion rings!? Then give me the wrong sauce when I ask for secret sauce smh y'all need to stop having your little gossip talks and pay attention read more

Today on march the 14th they didn't let me order a custom sandwich because the manager didn't let me.

Maddie is so nice and remembers customers by name and/order in the drive through. She makes you feel like family and like your time and order accuracy matter! Bravo Maddie thank you for smiling even at 3am read more

My friend and I were transporting furniture because I'm moving. Both tired and famished, we decided to stop here along the way. I was in a rush and honestly neglected to preview my order until after I got home and it was too late. I assume full fault for not checking my item, but if you look at the image attached to this review -- THAT'S the amount of chicken in my salad (minus two bites off of a piece). I ordered the grilled chicken salad. I've learned my lesson. There's only a second star because my friend's order seemed to be fine. read more

Jack in the Box - My grilled chicken salad, minus 2 bites off of a piece. I've ordered this item before and it was NEVER so depleted as this portion amount. - Burgers Near Me - El Cajon, California

Seems to be out of drinks, chickens, and sadly cheese. WTF ? Downhill from the new management. Additionally prices are higher than others withing the city of El Cajon. AVOID TO MAKE PRICES CONSISTENT IN THE CITY. read more

Five big ones for The Box. I see no reason to hate on The Box or Jack for that matter. I was more than pleased with the friendly and helpful counter Jack lady and equally so with the food. I ordered the Jack Munchie Box which was cheap enough for me. I opted for the Grilled Cheese Cheeseburger Stacker and two Tacos and Fries and a bev. All food was freshly made and hot AF -even the fries. Jack allegedly makes all food to order. Not sure if this is an urban myth but that's the word. The tacos were hot n' tasty and the "meat" was well seasoned. The burger was a sourdough grilled "cheese" sammy used as the top bun for the burger for a stacker sitch. Again, hot n' tasty. The "cheese" was Monsanto/DuPont nacho-type goo/slime push-button dispenser cheese. The fries were a curlie and straight fry combo. Mind you, this area is not Beverly Hills so expect a high ghetto component to the "clientele" as numerous bums "dine" here and often cause a scene. But the food is well worth the depressingness of it all. Thanks Jack, you 'da man (clown) ! ! ! read more

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This jack in the box sucks and most of the employees except for one are rude and lazy. Don't waste your money, you'll just get pissed. read more

Jack in the Box - No meat in double burger. $8?!? - Burgers Near Me - El Cajon, California

We stopped in the drive-thru last night (12.27.18). Whoever was running the drive-thru at that very moment was VERY rude. We ordered two curly fries, And they gave us regular fries. When we tried to correct the order the girl at the drive thru window was so mad she got the order wrong, She slammed the two screen doors in my face very aggressively. She then recharged us AGAIN, which is fine because we kept the original fries, but she wanted to take the original fries back. I am pretty sure that might be against health code to take back after a certain amount of minutes (and we waited at the window for a little while), but if you are charging me again for fries, you cannot take the original back?? As soon as she corrected the order she only gave us one fry instead of two as we had originally asked for. She then wanted to charge us again (and she was charging us wrong). Wow.. She was extremely frustrated over the order of curly fries and backed up the entire line. To top it off, she stood near the window, while giving us an extremely rude attitude, and started cussing us out in Spanish. Little did she know we speak Spanish. She offended us and our mother. I am EXTREMELY offended. Im sorry your day was ruined over an order of curly fries, but that is NO excuse for your behavior. We finally decided to drive past the drive thru (after 10 mins) without the fries we paid for because we saw/heard her yelling and having very disruptive behavior. We continued to hear the cussing from the stop light (as we were scared) and tried to get away as fast as we could. That lady even cussed us out (over fries) in front of others in the line. If i was her mother, I would be VERY disappointed. read more

Ordered two tacos, plain chicken sandwich and small fry. 1.) Tacos were cold and hard. 2.) Bun on chicken sandwich completely burnt. 3.) Fries were cold to touch. I'm pretty sure JIB has been in business long enough to know how to serve these basic items hot and fresh. I guess I'm spoiled by the JIB in Rancho. I've never had a bad meal there. I wish there was consistency with places like this. I guess it's God's way of telling me this place will make you fat and give u ulcers. read more

5 star to the food yummy bomb as heck . 1 star to Patricia new girl during drive thru tonight she for got my salad boo ! instead of trying to up sale listen to my order kid! read more

I go here all the time and the ONLY reason I do is it's the closest fastfood joint near my house and my kids love their breakfast food for dinner. I cannot tell you how many times I will get home and my food is made wrong, food is missing, or I got items I didn't order. I have gotten better about checking my bag to make sure I got all the items I ordered but more than 50% of the time they are made wrong. And when I have pulled away and noticed an error, I park, walk into the restaurant and tell them, usually the response is "oh, ok" not "sorry" and they never offer anything for my inconvenience. When I have time I drive to the one in La Mesa they are much better. read more

I only regret that I cannot give them zero stars. This Jack is always out of things and they don't always tell you...the other day I stopped by and they were out of tortillas. Really? They also do not do special orders. I always have a dry sandwich and this store cannot do it. They always put mayo on even if they show on the screen no mayo. Yuck! Don;t go there! read more

This morning my husband and i went to this jack in the box like we regularly do in the mornings for their coffee. Well this morning we go thru the drive thru and gabriela was taking our order. We ordered pancakes and jr bcn cheeseburgers and she didnt give us the pancakes. So i go in and she gives me SO much attitude! Excuse me but i enjoy my mornings. I felt so uncomfortable and disrespected. This jack in the box is the worst in town. Ill never come back . If you dont like working at your job then get a new one!! Its simple lady! read more