I have been to a great deal of Jack In The Box restaurants that I feel confident on what they're lacking and needs improvement. I will hardly ever come to this specific Jack because of the location though. They a large parking lot and an easy to maneuver drive-thru because of the extra space. The line for the drive-thru is slower than most places, but it's a steady movement. I ordered my food with ease and the workers were friendly. The only problem I came across was that they gave me the wrong soda, but luckily I was able to correct it right then there. The food was up to the franchise standard and I had all of my items. Overall 3 stars because I have yet to test the consistency of the place. Also I'm not sure if they tend to mix up items frequently as well. read more

The customer service is absolutely horrible. I came on 7/30 at 12:00 am & the staff working that shift was not pleasant. They were just absolutely rude. Never coming here again. There are other fast food places in the area that are open at that time, I'll take my business somewhere else. read more

First of all waiting time takes forever and service is horrible, i ordered a large popcorn chicken combo meal, the popcorn chicken was cold and when i returned it they gave me less food then before, the dude that gave me the food act sarcastically as making fun of me, he was a dark haired big man, they gave me less chicken and fries then the small box, this meal costed me 12 bucks for the price of a small one, ridiculous update the chicken is still raw. read more

First of all ,if you want crack you come over here . Second of all if you want no tacos or Chicken patties then come . Manager is tweaked out. Really rude she has black hair and thinks she's the shot when she smells likes shit. She also tried keeping my change after I clearly seen her take 2 dollars from my change and she acted dumb when I told her about it . Lots of tweaked activities outside . Go to Indio . Smells like shit here . read more

Jack in the Box - Fast Food Near Me - Coachella, California

Why are they open if they don't have anything no grilled chicken, no tacos you can't even get size large soda or fries on combos ???

Ordered 2 jumbo jack combos, got home we only live down the street the patties were cold, and as you can see the fries their oil is dirty. I tried calling I let it ring a good while and no one answers I hang up and call again and it's "busy" so we had no choice but to keep the food. You just lost a customer jack! read more

Jack in the Box - French fries - Fast Food Near Me - Coachella, California

Just terrible I ordered online spent over $20 and no napkins and I asked for a extra ranch dressing and she said I'm going to have to charge u like what anything over $20 deserves 1 extra ranch I know it's a hard job but I work hard to the customer service could be way better at 1 am not busy read more

9pm on a tuesday night. the girl at the drive thought, idk what her name was but it as approximately 8:30 pm on tuesday, august 5th 2024. she was so cool and fun. engaged in conversation and with us while we waited for our order. such good service. she was incredible. i loved it read more

Always expect something to be wrong with your order. They forgot to toast my bread and this is definitely not the first time they mess up on my order. I live down the st so I stop by frequently. Will they ever get better ? I really doubt it. read more

Jack in the Box - Chicken Sourdough Grilled Chicken Club - Fast Food Near Me - Coachella, California

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Save yourself your time and your money this place is just horrible from food quality to customer service they will fight you left and right even when they fuck up I've gone to over 2 dozen jacks and this one almost males me not want to go back to a single establishment read more

Would rate zero they said they are only taking at on April 11th at 12:08 am and when I order they said they are out of lettuce for the tacos Really the grocery store down the street carries lettuce or even the del taco next to it has lettuce read more

At the drive thru for more than 10 minutes with only 2 cars in front of me. They couldn't find sweeteners for my coffee. And their coffee sure needs it. They didn't provide me with a straw either. That morning crew is still half asleep ! read more

If I could rate it zero I would. This is the worst Jack In The Box I have ever been to. The customer service is terrible the staff is rude and they are incredibly slow. They also couldn't get an order right if their lives depended on it. My family and I frequent it on our way back from the dunes becuase it is right next to the Arco we go to. This last time was so ridiculous. Easiest order 3 orders of tacos 3 orders of onion rings and 2 orders of egg rolls they forgot the onion rings and the egg rolls. Then got the amount of each wrong. Upon opening the taco it wasn't even a proper taco. For how slow they are you wouldn't think they would at least get it right. We will never return becuase the food sucks and to top it off I don't need to add a bad attitude to my order. read more

Jack in the Box - Fast Food Near Me - Coachella, California

I asked for well done and this is suppose to be well done ?? My first set of tacos were hella greasy like they been sitting and they just dipped them in the fryer. I asked for fresh and well done. I gave them a second chance, btw "cash only" at drive thru. read more

Jack in the Box - Fast Food Near Me - Coachella, California

Was here at 11:00 p.m. on a Saturday, waited 20 min just to be told the store was closed. Wasted my time for some bs when the online hours could easily be adjusted. It's not the first time this poorly run store has given me issues either. read more

Food was cold less then 50% of the sodas on machine were available. Cheese on spicy chicken was not melted. One of the items had to be return due to it missing the bacon we had paid extra for. Bacon was also cold once it was finally put on the sandwich read more

I got out of work around 3 am looking to get some jack in my local area and looked up places in google open jack in Coachella was one of them I pulled up to drive thru and was waiting for 20minutes with no answer did see two hummers there so I assume someone was working read more

I have been to this location many times but the last 3 times everything has been extremely negative. I was in line for 30 minutes the last 2 times and tonight there was only one car ahead of me. They put their hand out to stop us from pulling up to the window so they can catch up with the timer. This happens all the time but the last 2 times they make us sit there for at least 10 minutes. Obviously their time is important to them or they wouldn't stop us but our time isn't considered. Then after waiting in line for a half an hour I finally get to the window there is no explanation or even an apology for the delay or a thank you for my patience plus the order was all wrong and we weren't even given a receipt! I think I will be spending my money somewhere else where my business and time are appreciated. I will also be calling the Corperate office to share my experiences. read more

Horrible ...old fries ...food not cooked well...didn't get what we asked for / orders ....they didn't have much or ran out ...

Sloooow, super slow. First time and last at this location, never again. Poor customer service, customers were leaving. Zero star read more

Came by on Thursday night on January 17 and I felt like I have never had a great experience at any fast food joint like this. Went through the drive thru and they treated me with respect and good communication. Thank you to all the staff that night. read more

this is disgusting who tf is gonna eat this shit. the bottom bread is hard rock, has a piece paper stuck there. asked for no fuckin onion & pickle & it seems like they can't read right. the meat & lettuce looks days old. cheese cooked on both sides meaning it was reused. waste of time get it together. read more

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Horrible service, slow and just simply bad. Spent about 30 minutes in the drive-thru for 4 tacos (suppose to be 8) and 1 buttery jack that was just so disgusting. read more

Forgot part of my order, and when I drove all the way back they cashier starts the "Investigation" Finally he agrees to make the food they forget.... But in reality he noticed my order was sitting right there in the warming station. This was 15 minutes after I had ordered it!! Soggy and cold! No sorry, no exceeding expectations.... Nothing other then a here you go...I will drive to the Indio location going forward because this place is run buy a bunch of idiots!!! read more

Systems down so your not taking orders ... seems like a common trend at this point smh. Hope ya figure the whole systems issues y'all been havin read more

Very disappointed I spent $45 just for them to mess up my order. I asked for a large order of popcorn chicken and got a small. Also, didn't even get my curly fries with my order. read more

Just ordered 30 tacos drove through the window and got my tacos I asked for taco sauce and they don't have any! Why can't they tell you when you are placing an order of 30 tacos they don't have taco sauce if its okay they don't have none. I could've gotten something else from the menu. Not ordering from here again. read more

To that one guy that got my order enjoy it , this place sucks, the guy that ordered after me got my order and asked the cashier if this was his order they said it was without even checking his receipt the guy walked out with my order and his. I got my money back but it still won't give me back the time I wasted sitting there for almost a hour read more

Went and got a spicy chicken sandwich. The chicken was rubbery, couldn't even get a good bite. Fries were not fresh.

The workers are really nice, like they ask me about my day and they always cheer me up when I'm feeling down. They make me feel as if I have a purpose in life whenever I talk to them. However, despite the friendly environment it provides, the business is slow. And I mean, sloooooooow. It's summer time now, I really want to be able to go to drive through to get a quick meal and a cold drink and leave, on the same day. I mean it's hot outside, like hot. Like I'm sweating my tits out here, there's sweat everywhere, EVERYWHERE. And y'all take so mf long tbh, I get it y'all in air conditioning inside, but I'm driving a Nissan Maxima I have no air conditioning. Y'all take so long I have time to play a match on Identity V. read more

Food is good, but customer service is bad. ordered a specific meal, & got a completely different thing. also employees have poor service, for example the girl that helped me was super dry & rude, didn't have any connection at all. read more

Half the time they burn the curly fries and for some reason, they run out of Ranch a lot. They don't even let you know. Was there today and they gave me plastic cups with Ranch of undetermined origins. Don't know what soggy sponge is the manager here but they do a lousy job. The employee laughed when we asked about the cups, aware of the idiocy of it all and I hope no one gives him or any other employee a tough time about it, though It wouldn't be surprising. Aside from being non company Ranch (which btw obviously does not taste as good paired with their food) one plastic cup looked like someone took a brush and just painted a stripe of Ranch on the bottom there was that amount there. read more

They take way too long on drive threw and have horrible customer service, don't even ask if you want any condiments and my breakfast was súper oily looked like it was sitting there for hours ! Not a recommended place to go ! read more

A great jack in the box. Food quality is great and the people on the drive thru are extremely friendly. Very awesome.

Got here at 11ish at night..to find out they closed their dining place..when it clearly states in the window they close at Midnight. I called and the guy in charge said that their employees are leaving and theirs no cashier on duty. Seems like this place has no control of their schedules. read more

would give no stars if i could ! Was sent there today at 5:30 pm to get dinner for the boss and some of the crew, went thru the drive thru i was the only car there. i told them i had total of three orders. was told " we can only do one order per car ! ok so i did the boss's order which was two spicy jacks and a small coke! some how they thought i said 23 spicy jacks.. and it toke ten minutes for them to get order right . i get to the window got to the window they did get the food out quickly . but i toke another five minutes to get a receipt . In closing maybe you shouldn't have a trainy running the drive thru with out supervision! read more