I am impress with Jack-in-the-Box in Burleson Texas tonight. When ordering my meal I was actually asked if I would like curly fries or regular, I've never been asked that before at this establishment. The gentleman also let me know they were fresh and hot. I got an ultimate cheeseburger and a root beer (I love root beer) along with those curly fries. I used the drive thru which was quick, easy, and the building was lite up, making it easy to see on this rainy night. I've eaten about half of my combo and I'm full, happy, and ready to put my feet up and relax. You can do the same, next time you go to Jack in the Box. They have 580 locations nationwide. I recommend this fast food restaurant I believe you'll be pleased to. read more

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Normally one of the slowest restaurants around, normally taking at least 30 minutes to get your food even if you order on the app before hand. Also the cashier is SUPER hard to hear and when I was handed my food they didnt even give me enough times to ask for sauce or anything and didn't even say anything like " thanks have a nice day" super weird and unnecessary uncomfortable read more

The absolute worst! Waited close to an hour to get my food. One of the slowest "fast food" locations I have ever been to! I will not be going back read more

horrible customer service i was told i would be getting my issue resolved when it never was . decided to come back and give them another try and they took forever with my order. read more

I went in twice and both times they told me they were out of tacos. Both times I went who ever was taking my order was completely rude. I tried calling today to see if they were still out of tacos and no one answered and i called three times! read more

This place is a fucking joke. Don't be open 24 hours if you aren't even going to work. I waited at the speaker to order for over 10 minutes before I finally gave up and left. There were only 2 people in line ahead of me so I don't know what the issue was, but it's stupid to wait that long to simply order. I'll just go down 35 to the JitB in Fort Worth from now on. Smfh read more

Never have anything in stock not even a simple burger..... and the workers act like they don't care wouldn't recommend coming here go to a different location and not the vets late night snack if your looking for one. read more

ordered breakfast and tacos and she said sorry I don't have that cooked and I'm too tired to cook and I said what! she goes Im not cooking tacos, You can get what I have. refused to give me her name and was sitting in the dining room at the table when trying to take my order. extremely rude extremely dissatisfied experience but again it's not really that great during the day either so they need to bring another Jack-in-the-Box into town or get somebody else that will give customers any type of respect how do you stay open when you refuse to cook the products that you have. read more

Ok, y'all, It's fast food. I'm not expecting 5 star food from Jack in the box. I went today for the first time since Covid. I ordered 4 tacos and a coke. I took one bite of the taco and all the flavors I remembered from the past came flooding back. The greasy taco shell, the crispy lettuce, the tartness of the taco sauce and horrible for you but good for your soul taco meat. I was a happy girl. They have the coke machine where you have thousands of combinations but I just got a regular coke. They had the syrup to soda ratio just right; this never happens! It was a good lunch! It won't be years before I go back. I'm already wanting more tacos. read more

I will tell ya, I been eating those Taco's for decades, You just can't beat a few Taco's with a Jumbo Jack with Cheese. And it might not just be a few, it could jump to 6 of the best taco's ever! I will wait as long as it takes to get my fix. This is the only Fast Food I eat hands done out side of Fried Chicken. and Its Church's in the winners corner. read more

I ordered meals ($38 worth) for my daughter and I. When we got it delivered our sandwiches and fries were ICE COLD and fries were soggy! When I called the store located in Burleson, Tx and spoke with member of management to let them know the problem. They stated it wasn't their fault that they put their food under the warmer. It was cold enough the cheese wasn't even melted. We will not go back to this location! We don't know how long our sandwiches were sitting there under this so called warmer and worried about getting food poisoning. We can't even eat the meals we bought. Food should never be that cold coming straight from the store less than 10 minutes away. No excuses! Then for management not making it right just makes me even more mad. I've been management before and that's not how you treat your customers. They could have said bring the food back into us and we will make it right. Nope, they didn't do that either. Very dissatisfied and I do not recommend that store. We have never had a problem at the other locations that are a little further away. read more

This is a taco from jack in the box ordered normally noting was asked to be taken off and it's honestly one of the most pathetic things I've ever seen from a fast food place. Do better. read more

Jack in the Box - A so called taco from this place - Fast Food Near Me - Burleson, Texas

White older female on duty called the cops!!! We stopped by around 2am in an Uber and had 2 orders in 1 car. The person taking the order was patient. However, once we paid and got our bags we continued to wait because we were still missing 4 tacos from 2nd order and large curly fries from the 1st order. The older white lady was yelling at us and CLAPPING her hands in our face saying to get out of her drive through because she gave us all the food. We tried to hand the bags back to show her that we were in fact missing those items and she said she didn't care to check. She slammed the window on us after yelling and clapping. We did want to wait for the cops so we could show them we didn't have the items we PAID for, however, we were in an Uber and felt bad for our driver so we asked him to leave after a good 10 mins. Not his fault. We will be disputing this with our bank next business day as we were extremely disrespected, yelled at, had 3 cops follow us home and didn't get our food. Really wish we could have gotten her name, but she was older, white, blonde and had a blue sweater. read more

I'm so over this location! I work nights.. regardless of what time I arrive (24 hour location) anywhere from 2am-4:30am, there's always an excuse why they can't take an order! Around 4:00-4:30 am it's always a reset of computer and can't take orders with a 30 min wait time! Tonight at 2:30 am I pull up and sit for a few minutes with no one to even take an order. I said hello a few times but nothing. I pulled around to not see anyone in eye view that's working. Looks closed. I'm service industry and love my job. I will not return!! I'm only writing this because this is about the 5th time this has happened in past 4 months and wanted to let y'all know, this is a worthless location for night service!!!!! read more

Kristi was very cheerful and kind! She's a great asset to the company. The tacos and curly fries are delicious as per usual.

Always too much lettuce on my burgers food taste like rubber I threw up after soda machine was so slow and didn't even have Dr Pepper or half of the drinks tables were so dirty read more

No response time and the worst customer service in all of Johnson county. They are almost as bad as KFC On wilshire blvd. The absolute worst!! read more

COLD cheese on an old hamburger pattie and didn't put the tacos in the bag we ordered. Would give zero rating if I could

Says they're open 24 hours. I have been to this location multiple times since I live right behind it. 9 times out of 10 it's closed by 8pm. I understand the lack of people wanting to work so being short staffed is definitely real, but when the restaurant is open and they do have staff available, the fact that they lie about their system being down bc they genuinely don't want to do their job, but want that pay check is absolutely unacceptable. This particular situation can 100% be backed up by experience tonight. Ordered through DoorDash, pulled up, was informed their system was down and no longer taking orders for the night. Informed them the order was placed through DoorDash and they system "had seem to come right back up, it was my lucky night" What a joke.... read more

I've been here a few more times and they have successfully stepped up and cleaned up the exterior drive thru area. The people have always been friendly and courteous. read more

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Every time I go the male manager, not sure what his name is, is always very sharp and snippy. Not friendly. I'm not a Karen by any means but just be friendly to customers that need patience. I need a little extra help sometimes when ordering and rude people will run me off real fast. I'll spread the word. read more

Every time I come through, I enjoy the food. Their tea is not the best I have to say. Their shakes are good though. Muchie meals are great and definitely recommend after 9! They are more generous during those times than in the earlier hours (fries). read more

They always have pretty good food. Breakfast burritos are my favorite. The wait in the drive thru is usually a little long, you get your food much faster when you go inside. read more

Always the best service. It feels like family when I walk in the door. I come to this location more times then I go to work! My favorites are the supreme croissant and the egg rolls! read more

Almost every time my boyfriend and I want jack in the box and go to this one because is the only one closer to us there ether closed for no reason most of the time or there will be someone inside at the register but nobody taking orders in the drive threw and lobby doors locked the last I want to say 4-5 times we have gone there during business hours it's been the same way . With in the past month we have been able to order 1-2 that's it! One of the excuses we were told by the manager is that "we can't take orders at the moment because the truck needs to be unloaded " at 11:30ish it shouldn't take 4 people to do so . All around I've never seen such a low quality fast food place as bad as the jack in the box right off wilshire in burlson tx !! The employees are getting paid pretty much to not be open pretty much if I were the owner and seen that they wouldn't be there or the whole in-tire place would just be shut the hell down !! LAZY ASS PEOPLE AT THIS JACK N THE BOX that don't even work MAYBE UNLOAD A TRUCK AND CLOSE THE WHOLE RESTAURANT DOWN FOR IT‍ read more

I want to give NO STARS! The white manager with glasses working overnight tonight accused me of smelling weed in my car while I was ordering lunch on break from work and took down my plates to call the police!! What a butt! I mean, yes sir I smoke, but that is none of you're business. Cook my burger and hand it to me. That is literally the extent of your job. I told all of my coworkers not to go to this Jack. Not sorry you lost business for sticking your nose where it didn't belong. Location was slow and the food was too greasy. Sorry workers that work under this gentleman, you must have a tough skin. read more

Pulled up to Jack in the Box at 8:20 pm, walked up to the door as the worker behind the counter locked the door as i reached for the door handle. She proceeded to walk behind the counter, I stood there as she took care of the person in the drive through the window & i knocked on the class door and she told me they were closed, i pointed at the hours posted in the window and it clearly said "11:00 pm" I asked her why they were closed now and she said "because the drive through window line is full." ummm... what?? I'm sorry that the drive through window line is full, but this is a restaurant where you're supposed to be serving customers, outside the building and INSIDE the building. I've never heard of such a crazy idea, but it sounds straight up lazy to me. read more

This place is awful, food was completely wrong and service was beyond slow. It is pretty I easy to tell Jack in the Box doesn't care too much about it franchises. The employees are always rude and the places are always filthy and take forever to get you your food. Why are they still in business? I only went here because everything else was closed. read more

the people who work at this restraunt need to go back to training because when you work in fast food you don't take your mood out on the customers and you don't argue with the people that you serve and if i was there boss i would fire each and everyone of them and the chicken that i got was really cold and the lettuce looked really old and it smelled and the people won't even answer the phone because i wanted to speak to their general manager and there phone asked for my remote access code read more

The food was eventually made right and corrected. The staff were very polite and respectful as to prepare the food to the correct temperature of 145°F. Although the burger was as dry as the Sahara and had a texture of a fall leaf the milkshake was scrumptious. read more

This used to be an awesome place to eat whether it was drive-thru or dine-in. Stopped by yesterday during lunch rush. Only two people total in the front and both were slammed. The younger of the two was dine-in side and she seemed nice, but it was obvious she was running. They were 8 orders backed up in the dining room and had 7 cars in line outside, and only TWO people to work it. Try as they might, no one could get food out quick enough there. The real issue I had was when you walked in, the store didn't look or feel clean, flies were everywhere. Hence the reason they need more then 2 in the front to handle things. My opinion is that management might have a swing shift in at weekday lunch to help out, clear tables, and wipe things down because people in general are nasty and selfish and don't clean up after themselves. read more

Noticed multiple employees going straight from handling trash to handling food. Apparently, hand-washing is unnecessary

The team at Jack in the Box has always been friendly and prompt. In all the years that I have eaten there, I have never had bad food or service. Though I am sorry to hear that the Jumbo Jack is no more. KEEP SMILING AND DOING IT RIGHT, JACK TEAM. THANK YOU read more

Service sucks placed my order had to park saw employees walking out with bags and bags of food. Once i finally did get my order my tacos were all cold and not very tasty. read more

This place was disgusting. The food was good and they always get my order right, but the bathrooms are just gross. The bathroom toilet was covered in poop, and the sink looked like someone had vomited in it and didn't clean it. There was nasty stains on the walls, and no toilet paper. I had to use paper towels. The stench in the women's restroom was horrible. It smelled like crap and vomit. read more

Went through drive thru and watched as the little boy taking orders threw a bag on the floor and flipped off his coworkers. Then got home to find the little brat didn't give us the two orders of fries that came with our meals. Go figure... never fails. read more

Nothing bad to say about this location. The employees are always polite. The food is always good. Only thing wrong is rarely do they give me the wrong order but if they do they remake the order & let you keep the wrong order free of charge. read more

No way to put 1 star. Lady working night shift said drink machine was being cleaned but denied us anything to make up for it. When we asked if it could be discounted she laughed and said no it wasn't her problem. Worst experience ever. I will be coming back read more

I bartend at night so i know people hate working all night. My husband went to this location. He ordered a #2 and 1 order of tacos. He picked me up and get home shower change and open my food and i have a chicken sandwich and fries..... okay so we go back. We just moved in no food at the house and I'm hangry. I order the same thing i wanted earlier and get to the window. We pay and after the change is given back i mention that he cane earlier and we got all the wrong food.. well Ms. Melody. Literally rolls her eyes with no care given and says well ohhhhhkay". I love Jack in the Box and i will always go back and i understand its fast food. But at least apologize for your co worker or quit. Every one hates their job. Get over it. IF I COULD GIVE ZERO STARS I WOILD. read more

My boyfriend and I went to this location and we've had other problems from other locations but we decided to try this one. It was about 10:30 pm; When we pulled up there was like 10 cars in the drive thru. We thought if all these people want to wait it must be good. It did take awhile (not long) to order but when we did order our food came out really quick. And it was very good. Fresh, not thrown together and they really raised the bar for other locations. WAY TO GO!!!!!(: read more