Food took forever to get once we ordered. We had egg rolls, paid extra for honey mustard and sweet and sour dipping sauces and didn't receive any of them! Went back inside to ask for them and the girl just said "we don't have any". At this point, we just said forget it and left. Not like she was going to refund us anyways since she was too busy talking to her boyfriend. Ridiculous. read more

We put our order in the mobile app, easier for my fiancé to decide what he wants to eat. Drove thru the drive thru to pick up, lady was laughing in the intercom while stumbling her words, welcome to Jack in the box. My fiancé told them we had a mobile order. She had us pull up to the window, handed us our drinks and asked us to park in the handicap spot upfront. We did. We waited 20 minutes, for Luke warm food only thing that was remotely hot was the egg rolls. My burger wasn't even correct! I added in grilled onions, that was not on my burger. My bun is also hard and clearly burned. I paid almost $40 for incorrect like warm food. Most unfriendly, Jack in the box I have ever been to. Extremely disappointed. I won't be back. read more

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The food was hot and fresh and the dude actually threw in two tacos because I hadn't had one since my bad experience there a long-long time ago! I swore I would never go back! The food was amazing this time around and the staff were so friendly. Seems like the place has really done a 180! read more

Do not waste your time on this location. Go to any other jack in the box. The employees at this store are constantly rude and incapable of doing their job. The continually fail to provide you with the items or customizations to the items that you have requested and every single time I have made the mistake of giving this store another chance they do not give me any utensils or sauces even after I requested multiple times. If this store was at least fast these problems could at least have causes due to them prioritizing getting people out but on top of all of those other issues they also take an unreasonable amount of time to make even a simple order. If you are ever considering going here pick anywhere else. read more

They cannot make an order without messing it up. Not busy, had to repeat myself twice. Simple sandwich with mayo. Got a plain sandwich with nothing on it at all, and no napkins. Can't afford mayo or napkins??? Just shut down already. read more

Terrible customer service. The employees here are always rude. I ordered 2 tacos and a sourdough Jack combo which ended up being 14$. I wanted a small combo but I was charged and given a medium without even asking me. I was also not given a receipt. I needed the receipt to add the points on there for the rewards app. The woman who took my order seemed so annoyed when I asked for sauce. Never again will I return to this location. 2 stars because the tacos were good. read more

Got food poisoning on Monday have been sick for 4 and half days now. Was taken to the ER on Tuesday for an 103 fever. BE CAREFUL IF YOU WISH TO EAT HERE read more

I ordered through DoorDash and spent 64$ dollars just to get scammed out of half my food and drinks I didn't get my sandwich for one of my combo's I didn't get my shake and my other shake I did actually surprisingly get was the wrong flavor I am never ordering from this store again and I recommend to not go here if you actually want your food read more

Wow! Soooooo slow!!! Ridiculous Hire more people for the weekend!!! Let's see how my food is...if I ever get it.. Food was really good and maybe I need more patience read more

For anyone who has driven on Broadway knows how busy this street can be. Which means that its hard for the employee/customer to hear each other at the drive through. I always take that into consideration. Today I tried to order food at the Broadway Jack in the box and as usual we were having a hard time hearing each other. Instead of coming up with a solution she decided to refuse to serve me. Apparently trying to talk louder equals a bad attitude. Then the employees refused to answer the phone. Wow great customer service here. Veronica Jualez great job training your employees. read more

When will I learn?? I stop here about every year or so. I really like JITB but this location is so slow. Be careful and don't get trapped in the drive thru. If the line is pass the ordering kiosk, go inside. You'll shorten your wait from 20-25 minutes down to 15 minutes for take out order. If cooks would put down their cell phones, maybe it wouldn't be so slow. One was obviously texting. The other was playing games!!! read more

They don't serve non-doordash orders during normal business hours. I went through the drive through just before 5pm and the person working there said that she won't take non-doordash orders. I asked when normal service would resume and she said "when it's not just me working by myself." Seems they've got some serious management and staffing issues. read more

I don't know why when people write reviews for fast food restaurants they are always the worst reviews. You go to a fast food restaurant for just that...fast food. You go knowing that you're going to purchase junk food. We went knowing we were going to buy monster tacos. Excited beyond belief that they are back for however long they are going to be. We may only eat them this once but we will enjoy every bite. This Jack-in-the-Box was very busy and each and every car in the drive-thru was very impatient. But by the time we got up to order a happy friendly person took our order and once we got up to pay the same happy person took our payment. And then that same person gave us a bag with crunchy fried tacos which we devoured. read more

My first time dined in at this location. I usually did drive-thru. Interesting decore inside which I have never seen at other Jack in the box locations. It has a little fireplace and it's perfect for a snowy cold day like today. Friendly staff and cleaned facility. Same old Jack in the box taste. If you like Jack in the box, I think you may like this little place. read more

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The worst jack in the box I have ever been to!! Everything we ordered was horrible. Even the pre made salads. 36.00 worth of food in the trash. read more

DO NOT WASTE YOUR MONEY! I placed an online only to waste gas when we got there because they chose to close early. We ordered at 11 PM they chose to close at 10 PM when we drove back to this location at around 3 PM and talk about a refund or seeing what they could do. The manager was rude to us, refused to help us and told us she did not feel like making us food. She also informed us she had no knowledge of the online ordering system. WE WILL NEVER ORDER HERE AGAIN! read more

No wonder there was nobody there. The service was awful. Multiple items forgotten in my order. Long wait for my order.

Worst service ever, not the first time this has happened so I think this deserves a review ordered a jr jumbo jack checked my bag to make sure the burger was in there came home to a bacon jr cheeseburger with no meat patty, 7 months pregnant I'm livid, DO BETTER read more

Jack in the Box - Burgers Near Me - Boise, Idaho

I am so incredibly grossed out by my salad I got today. The lettuce was soggy and rotting and so was the cucumber. Honestly, the pictures speak for themselves... read more

Jack in the Box - Chicken Club Salad - Burgers Near Me - Boise, Idaho

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Abosutely disappointed, went to Jack in the box at 11:20 and waited there for 15 minutes. Decided they are closed to I pull through to look in the window and the manager is just sitting in the back like a weirdo and gives me a sign indicating to leave. Never had this happen before and I don't know if it's new management but horrible. If you are open then at least explain to people. Stupid place to go to. read more

Can't even give them 1 star. Food was cold. Fries were older tasting. All around very disgusting food. Dont recommend going there for anything. It has gone down hill this past year. My husband and I ordered 2 sourdough jack meals and he got 2 monster tacos. Almost $30 later we couldn't finish any of it. Tried calling the store to let manager know but noone answered. read more

Prett basic request. A spicy chicken with no mayo. Small curly fry and sprite. Lady asked me to request sauces at counter. Asked for bbq sauce and ketchup. Pulled out to grab a bite, got BBQ sauce and HOT sauce! Seriously?! 1st world problem, I know. Pretty basic request though. Sandwich was chicken bacon sourdough thing WITH mayo. Had to go back through line and waste nearly 30 minutes just to tell them to correct order. I know it's JIB, seriously. Take a lessons from Ray Kroc. If you're gonna franchise with a QSR model, get that dialed in before you start hiring read more

I have been going to Jack in the Box since I was little and have always loved how they are ahead of the marketing game and their burgers are above average. Wait times can be a little annoying but this place is difinitely not a 1 star reataurant. read more

Jack in the Box - Burgers Near Me - Boise, Idaho

Wow. Poor service, rude, family of 5 can use one paper coupon per car? It's no wonder this location has such poor reviews. Will never return to this one! read more

to jack in the box in general: if you're not actually "24-hour", change google. cuz I just drove to 2 different stores and called a third (no answer) all because everyone said they're closed. read more

ordered $47 worth of jack in the box. the photos showed huge overflowing bins of popcorn chicken and we received a micro sized box of chicken. HALF FULL. the food was gone in approximately 2 minutes because there was NOTHING. Would not recommend. also food was half cold. not. cool. if 0 out of 5 stars was an option that's what i'd give it. read more

Food was awful, employees are not knowledgeable and took forever. This place would be better shut down.

This has to be the worst Jack in the box in Idaho.. I waited over 30 mins for my order which was a supreme croissant meal. I get back to my hotel and it's just a ham and cheese croissant. I go back to the location to have my order corrected and had to wait OVER an hour to let them know the issue, then another 15 minutes at the window for my food. I was so annoyed I didn't even eat after being on the road for 9hours. I paid for this food twice, once with money and again with my emotions.disappointed and annoyed read more

A whole star? Generously, Yelp doesn't seem to have a half star option. Always joked when coming to this location that it'll either be five minutes or 20-40 with no in between. Recently though it's been the latter. The clear amount of disorganization here is something that should turn you away immediately. Your online hours (that you set!!) state that you're open 24 hours Sunday, and the rest of the days are set at closing at 12am. While yes I understand COVID has been a big change for businesses, this location (unsure about others) was still open most if not all of the time during the main part of it. Don't know when they updated their hours to close at 12 but they can't even get that right. The amount of reviews stating that they've gone in around 11 or so (me and my partner included) to find out that, while even though the lights are on and people may still be inside, they're closed? I understand the art of closing a business for the night but for a fast food joint to start closing an hour (hell even an hour and a half) early and just shut down everything is a little unheard of. Clean around your customers? I don't even know if that's the issue but for every issue I can possibly think of that you'd encounter, I have a common sense solution almost immediately. I'm not a business owner nor do I have any training in it or management. But if I can figure out ways to improve business and service just from looking at the lines, BEING in the lines, and seeing/hearing things going on inside, somethings wrong y'all. From the outside looking in? Yes. Do I have any idea what's going on inside? No. But that doesn't change the fact that this locations service is so horrible I've seen passengers get out of the cars and walk to the gas station across the way. Improve yourselves because gas is expensive right now. Change your hours if you don't plan on upholding the posted time. Look at the rest of these reviews because they'll help you figure out what's wrong since it's apparent you guys don't even know yourselves. I want your business to succeed because this is the closest location to me. Your food isn't even that bad! The tiny tacos are amazing but come on. I don't know Yelps rules with swearing but please for the love of your customers get your shit together. read more

Im not going to rate this place. I was really disappointed with Jack in the box. I went to Jack in the box on Broadway in Boise and I had a horrible customer service. When I pulled up to the drive through to order and as I was ordering the girl that was taking my order was laughing the whole time with the other emplyee, once I finally got my stuff ordered I drove up to the window to pay the girl took my card and didn't say anything, after she swiped my card she handed it back and I said thany you and she ignored me and closed the window. That wasn't the worse part. After she closed the window I looked over and I saw another emplyee put her hand in the fry warmer and was eating the fries with NO GLOVES out of the fry warmer and with COVID 19 that is a big NO NO, BIG health violation in my opinion. I was so sick after seeing that I didn't eat the fries. I got so sick after eating my hamburger. I will NEVER EVER go back to Jack in the box. BAD customer service. read more

This Jack and the Box usually has good service. I think it looks pretty clean inside. I really like that they bring your food to your table. read more

Jack in the Box - Burgers Near Me - Boise, Idaho

I ordered from uber eats. I apologize that it was an hour (YOU HAD A WHOLE HOUR) before closing. I'm a line cook, but damn. I ordered a jumbo jack with cheese, no tomatoes, extra pickles. The smart-ass loser cook gave me one tomato and 20 pickle slices. You should be fucking fired. read more

Would give zero stars if I could considering whatever gentleman who was working sent myself and multiple other cars away when we were in line waiting and it ran two minutes past midnight. He told me there entire kitchen was shut down by 12:02. So sad for all the business I watched you lose tonight. Lazy. read more

Words cannot express how disappointed I am of chain fast foods. Employees smoking literally next to the drive thru. I hope corporate sees this picture and addresses this asap. As a consumer this is disrespectful, I should not be in hailing this smoke when I wait for my food!! read more

Jack in the Box - Workers smoking in the drive thru line!!! Jack would not be happy about this!! - Burgers Near Me - Boise, Idaho

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This restaurant has messsed are food up numerous time and today the employee didn't give us our debit card back and denied it there is cameras and we are pursuing this read more

Never great but those mediocre tacos are addicting. Cleanliness is always a crapshoot with this chain.

I ordered/ paid for 4 tacos and only got 2. Wish I would of checked my order before I drove 10 minutes home. Also the lettuce was not that great on the spicy chicken sandwich. Really sad About the tacos read more

daniel definitely is not nice or good at costumer service, one of the guys misunderstood what we said at the drive through and when we asked for a correction he said "should've thought about that at the drive through". the guy who made the mistake corrected it, really appreciated that. daniel could've just changed it but that's too much work read more

I ordered a Bacon Junior Cheeseburger and it came flattened and with a long curly brown hair inside! EEww! Gross!

I Always have such a terrible Jack n the box. Every time I have gone the workers are so RUDE and when I went today they were talking about drinking while I was waiting 10 feet away. The only reason I continue to go to this one is because I live about 2 minutes away but I'm going to start making the farther drive. read more