We had serious water damage to our master bathroom and decided at that point to just do a full…read moreremodel because we had planned to eventually remodel anyways, knowing that we had original 1960s galvanized pipes and a tiny footprint. We got several bids and ultimately went with North Shore Kitchen & Bath because (1) their bid was competitive with everyone else who bid, (2) we had them recommended by neighbors, (3) we loved the convenience of the turn-key (start-to-finish) service with a full showroom and (4) the fact that we picked all materials out before signing a full contract meant we were able to have a much more accurate idea of the actual final cost going into the remodel. They met with us several times and we fine-tuned the contract and our product choices so that all our questions and decisions were down in writing. They began the work on the day specified and we were given a 6-8 week timeline; the job was finished in 6 weeks, 3 days. We had a few change orders along the way due to some unexpected structural issues and some minor additions we made along the way but the change order costs were all signed off on by us before the work and all reasonable give the additional scope of work. Throughout the entire process, Rick, Tom and the whole team were honest and transparent. Not only was their work impeccable, but they addressed all my concerns as they cropped up and they kept the rest of my house as clean as possible (which was impressive considering they were renovating and repairing water damage on all three levels of our home). The whole team was also extremely friendly, and were very gracious to my two kids who asked them a million questions about the process and also gave attention to my people-loving dog. I also want to give a special shout-out to our designer, Beth. She was very good at understanding what we were going for in our design, was able to merge my husband's and my differing viewpoints on items and also helped steer us towards options that we didn't consider in the beginning, but were of course, ultimately the correct choice. We would recommend Rick, Tom and the whole North Shore Kitchen & Bath team in a heartbeat. We have another 1960s original bathroom to redo in the future and as soon as we have the funds saved up, we know who to call!

North Shore Kitchen & Bath completed my kitchen project recently. It was not a complete kitchen…read moreremodel - I had my walls/cabinets painted, replaced the countertop/sink, and added a backsplash. I am mostly happy with the overall result of the project, and the cost was more affordable than other businesses with whom I discussed the project. However, I will say the process to get to the final result could have been much smoother. NSKB's communication was lacking. From the beginning of the process when I was working with the designer to pick out finishes, I would have to reach out myself whenever I wanted an update because I would go weeks (sometimes over a month) without getting any information. When I did reach out, I usually had to follow up multiple times before I finally got an email back. I was told a start date for my project, and then when I reached out with a question later the designer mentioned a different date. The change had not been run by me or communicated to me. Had I not reached out myself, I wouldn't have known until they showed up that morning to start. The painters had to come back multiple times for touch ups after finishing the initial job. They got paint on my under-cabinet lighting and hardware because they didn't tape around or remove them; they just painted around things. Paint was spilled on my floors and the NSKB team was able to clean it up a majority of the way, but there is a permanent spot that is darker than the rest of my floor. The team also lost two pieces from hinges and were not able to hang the last cabinet door. It took NSKB almost 2 months to come back and find a solution after I followed up with them multiple times. Overall, the project that was supposed to be completed in early December ended up taking until the end of January.

Today I needed 4 drawer pulls and 12 matching knobs -- ideally in a bronze finish. BAM! Had them in…read morestock! I also wanted to get specifications on a complicated hardware device. Though these were not available, staff went online to find what I needed, called the supplier, then suggested I go to the supplier showroom to check them out. Competent, friendly service with excellent hardware options.

On our quest to find new switch plates and hardware for the kitchen, we stopped at this Neu's…read morelocation (there are two). It was "ok". There's a lot of selection here - a lot! The issue is that the space is small which makes it difficult to see everything as its all crammed in, floor to ceiling. The switch plates we had come to see were hung about 6' above the floor making it hard to see details. Honestly, it was just overwhelming and we soon gave up. Staff at this location was really helpful - we were greeted immediately and asked if they could help us find something. I appreciate that. Also, this gallery is connected to the main hardware store so you can get several errands done at once.

This my second time using Gielow's for lawn mower repairs. Believe me that this is the last thing I…read morewant to spend money on, but a guy's got to keep the yard maintained. I was promoted by an ad for lawn mower trade-in and sale. I went with the intention of trading in my two push mowers and purchasing a new one, or have them both serviced. Without expecting it, I received great troubleshooting tips to try before trading them. I went home and the tips worked! No need to trade or buy now, but when the time comes this will be the place.

Lots of good quality mowers sold by highly 3rd generation family!!! 6600 Teutonia just north of…read moreMill Road

We had Susan help us pick out interior paint colors for our entire home. We also used her to help…read morepick out, shop, and source window treatments, hardware, and rugs. During the process of moving into a new home, my finance and I knew we wanted all new paint colors, window treatments, and rugs...that was the easy part.....the hard part was... we just were not sure what we wanted exactly. That is where Susan stepped in; from the start she was current, relevant, focused, on point, and professional. She was able to guide us through all the overwhelming options of paint colors, blind types, and rugs. She made a process that would have eaten up an entire weekend, been stressful, and exhausting, into a very fun experience for us. She even pushed us out of our comfort zone and helped pick out items that look great, that we would of never chose if we were at the storing shopping for them!! We cannot imagine ever going through this process again without using Susan. We plan to use her in the future to help "hunt" for high quality, classic furniture items to fill our new home with.

I love Better Knife & Kitchen! They have a fantastic selection of kitchen basics and more novel…read moreitems. Every time I stop in I leave with something! The staff are friendly and very knowledgeable, and will gladly help you make a decision on the best knife or pan, or show you one of the latest offerings. The knife room is something to behold. I absolutely love the 2 knives I have purchased so far - they helped me pick the right tools for what I needed within my budget. The products they stock are of high quality, and the prices are in line with what you would expect to pay. If I need something for my kitchen, Better Knife & Kitchen is my first stop!

My wife and I treated ourselves to a little shopping spree. The salesperson that helped us hit the…read morenail right on the head when he told us "we have the best quality at every price point." There were some items where we only needed something simple, and we were guided to a great product at a reasonable price with no hesitation. When looking at high quality long term investments (pans, knives, etc.) there were so many great options and the staff took the time to take us through the whole store and help us get exactly what we needed. We will be back soon for a knife sharpening and to pick up a few more odds and ends.