Very responsive and professional. Joe, our tech is highly knowledgable in problem solving and…read moresolutions.

Last week I was working in my yard all day. Temps were in the high 90's and it was humid as heck…read more Wouldn't you know our water gave out just as I was about to take a refreshing shower! A quick call to Master Plumbing and the fix was on the way. They came out to Wallingford from Ludlow and identified a seized Gravity Pressure Valve which MASTER PLUMBING's polite and friendly tech replaced in no time. Thank you JD for hiring a very professional and caring crew.

Knowledgeable, reliable and considerate, They come quickly for emergencies too.read more

Legacy has been our plumbers since we discovered them on line. They respond to a phone call or…read moremessage and got back to us quickly. Both Travis and Josh are great to deal with, honest, prompt and professional. They answer questions with honesty and detail, work quickly and leave a clean and neat work area. We would highly recommend them !!

I had a water leak emergency on Saturday night and was struggling to find a plumber (left a bunch…read moreof voicemails). A friend called her plumber contact on Sunday who was away, but was able to get me in contact with Jacob Grout on Sunday morning. Jacob called me back and came out on Sunday to look at the issue. He quickly diagnosed the situation and as there was a way to use water without a further leak, he picked up the replacement part Monday and came right over to fix it. He's friendly, professional, and very reasonably priced. In addition to plumbing emergencies, he does boiler replacements, emergency services, installs everything from old-school boilers to the latest heat pumps, from radiant flooring to steam radiators. I highly recommend his services. As he states on his website, "If you live anywhere between Stowe and Randolph, Montpelier and Warren, we are ready to be your go-to plumber." -I'm sold.

From the owner: Locally owned and operated. You deal directly with the owner of the company from estimate to…read moreinstallation of work.

Had Bubs out to fix two small leaks and prime our well pump. My mistake was letting them start…read morewithout asking for their rate or an estimate. Getting water running again was our priority but he suggested starting on the leaks. Not long after beginning, Bub's father told me they couldn't attach their fitting to the well line because water was coming through; realizing my well line is gravity-fed after beginning. I had to pull the well line above the water level myself before they could install a shut-off valve. My well cover is about 300lbs and the line is 8ft down. I'm not sure what their plan would've been if I was not there. After saying the water was flowing again, they later told me my pump was done for and not to run it. They quoted $925 for a new pump, not including labor. With two hours of labor, the bill also came to $925 and my family was no closer to having running water. The materials installed were six feet of copper pipe, several compression fittings, a shut off valve, and a pipe hanger. I called another plumber afterward, who knew right away (just from a phone call) that my pump was fine. He had it running smoothly in minutes by clearing a port of sediment and then adjusting the pressure switch. Bub talked a lot about his experience and showed up with help but needed me to find a way to stop the water in order to address the first leak and then either missed or ignored the step that would've gotten my pump working. Their website claims they're transparent and budget-friendly, but I wasn't told his extreme rate upfront, the bill wasn't itemized (still waiting 9 days after he confirmed he would), and I nearly paid for an unnecessary pump replacement. Leaving 2 stars because the copper work itself was solid, but charging $250 per hour for six feet of easily accessible pipe work feels unreasonable. Being given the wrong diagnosis on the pump was unacceptable and raises concerns about their expertise or honesty.

Brandon returned my call immediately in regard to fixing my bathroom sink. I was going out of town…read morefor a week and wanted to fix the problem before it became worse. Brandon fit me in, fixed the sink quickly, and was polite and professional. I would definitely recommend Bub's to anyone needing plumbing services!

Fast. Efficient. Professional. Tom came out on short notice for a plumbing repair of an older wall…read moremounted toilet fixture. He was able to address the issue quickly and with minimal impact to the bathroom itself. The broader HOA that the property is part of has also used Tom in the past with great results. Happy to recommend Preferred Plumbing for any others who may have plumbing projects they're looking to take on and need someone local who's able to respond quickly to an issue.

Great guy and really good work! Tom came on a Sat morning to help me with a burst pipe. He came up…read morewith a good plan that fixed a couple other issues while he was at it. Efficient, fair and quality work!

Steve is the best. When 3 other technicians couldn't find the issue with the boiler - he did. And…read morefixed it in the most economical way. Can't say enough good things about this company. Highly recommend.

Was able to do the job quickly and efficiently. Extremely knowledgeable about plumbing. I trust…read morehis integrity 100 %. Price was very fair.

Richard was very responsive and scheduled me quickly to fix a minor water leak. He also diagnosed…read morethe issue with our water heater and got it fixed that same day. We are very pleased with his expertise and quality of work. I made a total of 3 calls to different plumbers and Richard was the only one who returned my call. He scheduled me right away and showed up when expected. Highly recommended!

From the owner: We do everything from Water heaters, Well tanks, Heating repairs, sump pumps, whole house filters,…read moreand more

I feel as though. I can't rely on his doing an automatic furnace cleaning. He waits until something…read morehas goner wrong, And then does the repair. I would prefer an annual. cleaning, for more efficiency.

I had no running water due to frozen and busted water pipes. Bernie came within a couple of hours…read moreof calling him, when other plumbers didn't even have time to return my calls, even though he'd never provided service for me before! He ended up getting my water running the next day! I highly recommend Bernie's Plumbing & Heating!

We had a really crummy experience with their Plumbing group. The plumber scheduled to come to my…read morehouse who had a "death in the family" which turned out to be his dog died I found that out later, but I didn't like being lied to a death in the family implies your wife or your mother or somebody. In any case they sent over a plumbing apprentice and electrical apprentice to do the job which they charged me an arm and a leg for they had to redo much of the work under the supervision over the phone from the plumber, who was supposed to be on the job. I know the details because I had disclosed that we have cameras all over the house for our business because we have a business and in one of our outbuildings. Every time there was a problem I called over to the plumbing department and said hey this has happened and the guy doesn't know what to do. It was just I want to say shit show but that's an understatement. PS that plumbing work failed and my son and his best friend fixed it as my son used to work for my construction company so I am very familiar with Plumbing. Naturally, we decided not to go back to Simple Energy because we were so disgusted with their work and because the dispatcher was so incredibly rude to me over the phone. He complained that I was spying on his worker while the worker was at my house and I just closed it. I had cameras and of course the cameras are monitored so hello. What he was mad was is that I knew he sent me someone who was really not qualified to do the work . In any case I had put this ridiculously bad Plumbing experience behind us when today a Simple energy propane truck drove through my backyard after delivering Propane to my next-door neighbor. I called Shawn at Simple Energy And said this was not acceptable especially because the driver didn't see me and almost hit me and our puppy as he zoomed through my backyard. You can't trespass you can't drive across my yard, especially if you're not delivering to me two strikes against the company. I don't know if they hire bad people or what but all in all I'd say I had a crummy experience.

Always accommodating, helpful and integritous. Great emergency service when in need!…read moreWill do estimates