Super happy with my experience from a better way wholesale I was skeptical after reading some…read moredisturbing reviews but had a pleasure in my experience so far . I worked with Ritchie a young man my daughter's age he helped me pick out what i wanted and the vehicle is mint low mileage and clean inside and out. Recommend everyone try it out for yourself and not to right them off before u give them a try. U will not be sorry

After 30 days of attempting to purchase a vehicle from this dealership, I ultimately encountered a…read morelevel of unprofessionalism that was disappointing and unnecessary. I arranged for my brother to visit in person due to proximity, and instead of assisting, the primary salesperson delegated the interaction to someone else. Later, I personally flew from North Carolina to Connecticut to view the vehicle, only to be met with arrogance and dismissive behavior. Respect and professionalism should be standard in any transaction -- especially when a customer is clearly serious enough to travel for the purchase. I would advise future buyers to evaluate carefully who they choose to work with at this dealership.

I called this company at 8 am after my van showed check engine light and ran rough as I drove from…read moreCentral Massachusetts to Annapolis Md. I was driving at night, got off exit at 2am and had to sleep in my van in 0 degree temperatures. Chris invited me to come to his shop and let me jump to the front of the line on his very busy day. I was in by 8:10 am. He got my van diagnosed, parts delivered and I was back on the road after lunchtime. I am so grateful to him to help me get back on the road. I am a dog/house sitter and I was expected in Annapolis that night. The homeowner had already left the country for a trip. Chris and his team were not only professional but generous in their efforts to help me. I was told where I could get lunch and I was able to sit in his waiting area for hours, have bathroom access and even had a fireplace turned on because I was cold. His office manager was so gracious and helpful to me. Thank you Chris and his team: wonderful people.

Chris was amazing. They are all easy to talk with, friendly, personal, competitive pricing, and…read moremost important, you will be very happy when you pick up your vehicle. I won't hesitate to go back.

I love Star Auto Sales! This is the only place I have my vehicles repaired and serviced. The…read moreservice Dept. is amazing! I won't go anywhere else.

Yesterday, today and tomorrow…read more I have been a semi regular customer at their service department for a decade because the owner has been able to balance quality service with reasonable pricing. That is no longer the case as I recently discovered. Yesterday (Feb, 2024) at Star Auto it cost me $39.99 for a regular oil change. Today (July, 2024) I went to Pep Boys and it cost $35.99. Tomorrow if you go to Star Auto expect to pay $82 plus taxes and fees per a sign posted in their service department. Yesterday (Sept, 2023) the cost of tire rotation at Star Auto was $19. Today I had my tires rotated at Star Auto at a cost of $32.55. Tomorrow I will be heading to Pep Boys where there is no charge. Yesterday (Sept 2023) my wife had a synthetic oil change at Star Auto for $89.95. Today (July, 2024) my wife had a synthetic oil change for $78.68 including taxes at Pep Boys. Tomorrow if you go for a synthetic oil change at Star Auto expect to pay $115 plus taxes per a sign posted in the service department.

Amazing professional staff and upfront pricing with no surprises. Highly recommend purchasing a new…read morecar from this family owned business that is the 4th oldest Toyota dealership in the nation.

Stopped in 8/5 Monday at about 4:30pm. Had every intention of buying a new car from A1 that day…read morebecause they had vehicle I wanted. Got out of my car to look around the lot at the new vehicles. Not one person came out to see if I needed anything. So I proceed into the showroom looking at the few new vehicles inside for at least 15 minutes. Again not one person approached me. But plenty of people scattered behind desks just watching me and they appeared half asleep. So I went back out and looked at the cars again. Thought I'd give them a 2nd chance to sell me a car. Nobody. Nada, zilch! So got back in my car and left. Not to return to A1. They lost a sale. I will be heading elsewhere searching for a dealership with actual customer service! Buyers beware and weary of A1.

I came here after a terrible experience at the similarly named Wallingford Auto Sales. At the other…read moreplace, I walked in with my husband several paces behind me and the other sales person looked past me and asked 'how can I help you, sir?' Totally ignored me. Needless to say we didn't buy from them. Then we went to Wallingford Auto Park instead, and we worked with Stephanie (I think that was her name!) and experienced no sexism at all. She was knowledgeable and awesome. But when a different person at the auto park was running my credit, he looked at me and asked, 'Do you *really* own your own business?' If I was a 45 year old man I doubt he would have felt the need to check. But I'm a young woman so I guess he thought it worth looking into whether or not I was being fully honest. So that annoyed me a lot. My age and gender shouldn't have to give that impression. When signing and doing warrantee stuff, the financial guy there was fantastic and patient. The person who ran my credit was not this guy in the side office, he was fabulous. All round good experience, and I think the sexism would be an easy fix by educating that one guy on what is appropriate.

On 1/16/2026, I purchased a 2020 Acura Integra priced at $20,000. During the test drive, I noticed…read moresignificant vibrations emanating from the front of the car and substantial noise from the rear brakes. Despite voicing these concerns, I was assured by your staff not to worry and was advised to schedule a service appointment for these issues to be addressed. Given that the car is relatively new, I promptly took the vehicle to your service department for an oil change and a thorough inspection to establish a service record. According to the service recommendations, the rear brakes and rotors needed replacement, along with a full wheel alignment. These repairs corresponded precisely with the issues I identified during the initial test drive. However, when I subsequently brought the vehicle to Wallingford Auto Park for service, I encountered unprofessional behavior from the service manager. He refused to authorize brake or rotor replacement, suggesting that both the dealership and I were attempting to obtain a free brake job. Furthermore, he indicated that the dealership would only cover the wheel alignment costs. This response was both surprising and unacceptable, and it has caused me to question the integrity of the service process. Regrettably, I must also report experiencing discriminatory treatment, notably from the salesperson Phil, which has added to the distressing nature of this transaction. Given these circumstances, I felt compelled to cover the $740 cost of necessary brake repairs personally, as I prioritize the safety of myself and my family above all else. This entire experience has been one of the worst I have had in purchasing a vehicle. I strongly advise potential customers to exercise caution when considering transactions with your dealership.

Mom & Pop shop. Bought a car from there last weekend, a 2000 Elantra, with about everything…read morereplaced and I love it. I love it and THEM enough that my brother went there and bought a car the next weekend from them. Ask for Karen, she's super sweet!

Characteristics of the Sales Consultant we dealt with and the service he provided for usto get a…read more2017 Honda Ridgeline. Remembered our names. Asked the right questions to help us in our selection. Listened to us, twice as much as he talked. Didn't disparage other dealers. Wasn't pushy. Made eye contact during all engagements. Avoided puffery and untrustworthy language. Never let us get bored during wait times. Consistent and reliable follow up. His was the last face we saw upon our departure see. He discussed price last was the last face we saw upon our departure. Thank you Khaled Elmorsy and thank you Executive Honda

My experience with Executive Honda was really disappointing…read more I called to inquire about a specific vehicle listed on their website. The sales associate (Amber) was nice & forthrite, confirming the vehicle was available & answering all of my questions. The interaction left me feeling positive about this dealership, so I requested an appointment to see that specific car. They confirmed my appointment via text multiple times. The morning of the appointment (that's today!) I decided to text that same number to confirm that the vehicle was still there, as the drive to this dealership is almost 2 hours from my home. They responded & told me that the vehicle was sold, but I should take a look at their other options & let them know which I was interested in so they could have them ready for my appointment. I never showed any interest in their other vehicles. I was very clear that there was one single car I wanted to see, & so that's the car I made an appointment to see. They sold the car & were never going to tell me. They were going to let me drive 2 hours one way to find out the car was gone. That's a really dodgy business practice. Not only will I not be buying a vehicle from a dealership willing to waste my time like this, I'll definitely be advising other people to stay away as well. Amber was a good sales associate & I wish she worked elsewhere.

I get long winded once in a while, but if you read it all, you will be happy you did! First I…read morebought a used car from Chris over the phone on Nov. 287th of 2025, Yes a while ago but better late than never! Step one would be to go to a review of another dealer I wanted to go to (Wayland Automotive Services, Wayland, MA.)so you can read it FIRST, that way you will know how I got here to Action Automotive!! They were double icky. Chris @ Action is worth the visit. So if you read what I wrote, here is my visit worked out with Chris at Action Automotive. is the rating because that is the most amount of stars that I can choose! We (Rebecca & I) live near Albany NY and wanted a good used vehicle to use as primary transportation year round. Action Automotive was 130 miles each way. Our motorcycles are not good in the snow, neither is her dream car we also bought used (another story) 2008 Vette (triple black rag top) And our Ram is our Mule( 2016 reg. cab,1500, 2wd). Action had a PT Cruiser we were interested in (2008 Base model wagon). It's job would be all short errands, rain and snow also. I was suppose to have been hit in the left rear corner 4 times - that turned out wrong! Chris described the damage over the phone, and if I got there and it was not at described I would turn around and head back home. I drove to his place of business with our Ram, and our 16 foot steel deck trailer. It was not as described, it was actually much better than I thought. I got there a bit late, missed a turn or two but he waited for me. He new I was coming as he fed me the directions I needed. As a result he was stuck at work waiting, He had paper work ready, we talked a bit handed over the money loaded it up (I did not want to keep him there so I skipped a road test - just the 15 feet or so onto the trailer and headed home. Was given a warranty also, but we had a conversation about the 260 mile round trip if it needed any thing. I told him I would most likely fix it myself (I'm an auto tech since 1968 (yeah I'm old - but a hand shake kind of guy-and Chris seemed like one also. Once home I went thru it, called him, made a few repairs that I wanted to do, and needed a repair that was needed, We talked over emails about it, and it was handled via mail. The wife and I LOVE this little car, it just fits like a glove! maybe that is why Chrysler sold 1.3 million of them, in just 10 years of production. If you are near Action Automotive, in Berlin CT make them a stop for service and/or a car-truck, If you do not live close (I don't) they are still worth a stop. actual rating 10 out of 10 Jerry & Rebecca Horn, just north of Albany NY

I bought a used BMW about 4 years ago from these fine folks and all went well and very smooth …read more Free oil changes and when your car needs service these fine people do it quickly and very fairly. Would not hesitate to buy another automobile from these trustworthy people!!!!

I love these guys. Really fair pricing, quality of service and timely fixes take a lot of stress…read moreoff. My family has brought japanese and german cars here for a couple of years now with zero issues

Myself and my family have been going to Bristol Auto Center for many years and have never been…read moredisappointed. They take excellent care of my cars and better priced then many other places. But they have always been honest and reliable and I will trust them to take care of my cars as long as I drive them. Thank you all for the honesty and reliability. Your the best! Thank you.

Love! Love! Love! Richard Chevrolet!…read more I was forced to replace my new car due to an unfortunate issue. Saw a billboard on I-84 as I was headed East from out of town. Went online, found a vehicle, contacted Sales who put me in touch with Jimmy Gallagher, a knowledgeable, great salesman. Took me on a tour of service, parts, management. Listened to everything I wanted down to the smallest detail. The vehicle was still in transit and I put a deposit on it. I subsequently added over $1,500 in accessories to upgrade its overall appearance. Service is awesome as well. Advisors are also attentive, listen and are knowledgeable and helpful. Anytime I've had s question I can call and have my question answered. The Parts department people will research a part, answer questions and are just as friendly and professional. I live 45 minutes away from dealership and there are others closer. Glad I saw the billboard, went on-line and checked out inventory and took time to call and then go down and visit in-person. All the staff from reception, to sales, service, parts, management helped make the car buying experience pleasant. No high-pressure like all the others or looking down their nose at you if you are "just looking." Highly recommend you check them out. Chevy woman forever! Faithful customer forever!

Great prices but staff need better communication skills and judgmental had to pay an extra 100 $…read moredue to the fact they don't take debit if buying a car in full best to bring cash