1. J B's Service

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Mobile, AL

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J B's Service

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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12 years ago

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Lowe's Home Improvement

Lowe's Home Improvement

1.8(17 reviews)
5.2 mi

This location is really convenient for me but the customer service Dept is pretty terrible. Iv had…read more2 very bad experiences here. Long story short I have a Lowe's card and returned some items, wife used a visa gift card in addition to our Lowe's card. On the return I fulley explained I wanted the money back on my Lowe's card as the visa was a disposable card we no longer had. Cashier didn't listen to me and put the credit back on the wrong card. CS said nothing they could do. I explained that was unacceptable as I no longer had the card. CS rep called someone else who explained the same while raising her voice and getting frustrated. I calmly explained this wasn't acceptable. She called manager over who was fraud treated and told me "why are we doing this, 20.00 is not worth all this trouble." He Made a seen and then said he would give me 20.00 from his pocket. I told him that wasn't right but that I would accept any form of payment that I could actually spend. Seemed I tried to offer more possible solutions than they did. Attitude reflects leadership. I see why workers aren't problem solvers as neither was CS manager. They all need to be trained on how to put themselves in customers shoes and try and solve issue rather than reverting to "standard go to". ..."nothing we can do."

I have always given them a 5 but since their driver delivering to another neighbors ran over our…read moremailbox twice I have lost all loyalty. promised twice someone would all me to discuss after manager made a claim. no one apologized and the employee was dishonest. he could have left a card in the mailbox or even tried to pull it up. I guess they would feel different if it happened to them!

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J B's Service - appliances - Updated October 2026

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