I had a water leaking problem from the Jacuzzi on the second floor to kitchen on the first floor and down to the basement.
J. Brian Day was called in for services base on the positive reviews online.
The GOOD: Mitigation process: Mark L. Andrade (from J. Brian Day) responded immediately, made evaluation, and had his crews setting up fans and dehumidifiers on the next day. The communication went very well during this process via text messages. Mark even came when the insurance adjuster came for the evaluation.
The BAD: Reconstruction process: I was promised to have the reconstruction after the mitigation process. No text message return nor phone call on the reconstruction schedule
The UGLY: For 2 weeks, I made several attempts via texting and email to no avail. Mark did not respond until I notified him that the insurance check at my house. He came to pick up the check right away. His excuses for not responding reconstruction schedule is too busy. What's the heck... You have to be busy to get paid.
NO, I WOULD NOT RECOMMEND this company. If you want a total resolution for your problem, STAY AWAY from this company! Don't rely on Mark L. Andrade for reconstruction scheduling... He must do it to his customers all the time.
2 stars (Mitigation part) + 0 star (Restoration part) + 0 star (Customer Satisfactory) = 2 stars on the review. read more