Scam. Wanted 6 grand to replace a front bumper. Talked me down to 3k and I foolishly agreed and signed off. Fell right off within the week. They don't care and won't do anything about it since I signed. But they know they knew. Good one guys, you got me for 3k. Won't happen again and I hope it doesn't happen to anyone else. Anyone reading this, beware. As soon as I told ANYONE I took my car here, they all told me it was a huge mistake. They were right. Fuck this place read more

It takes a lot for me to write a negative review but I am really at a loss here. Originally when I started working with this company I dealt with Barb as the office manager. She was reasonable, professional, and did not treat me like a child. Unfortunately my experience with the new management was a 180. It took over 3 weeks to complete a small job on my bumper and the car looks worse than when I dropped it off. The excuse I was given was that the clips on the part of the car that was *not* damaged were broken because they had been taken on and off too many times. Who, if not this company, has been taking it on and off? No response to that. I also felt that a condescending tone was taken with me versus my husband. It's disappointing to have paid over $1000 for a car that was returned in worse condition and $1000 for needing a rental car for 3 weeks. Update: when I turned the car on the check engine light was on and they failed to attach the temperature sensor. I had the car engine fully serviced at the dealership prior to dropping it off for the body work so I know with absolutely certainty that it was not on. I have requested a full refund. read more

This place is the best - I had a door dent and made an appt for that same day. When I got there, they quickly came out and fixed the dent and even looked at an unrelated issue I was wondering about. Friendly and courteous the whole time. Just overall a really great experience. read more

Wow! Just speechless. The whole team at J&R is just fantastic. They will make you believe in wholesome people and service again. Barb was so kind and able to look at my cracked bumper the day I called her and give me an estimate the next day. We booked an appointment to get it fixed that same day! Eric was so kind when I dropped off my car. He was very thorough, ensuring he knew everything that needed to be fixed. He even offered to touch up a few paint chips that were a part of the cracked bumper. They fixed my car in a timely manner and were just a breath of fresh air to work with. Can't recommend them enough! read more

Once again...great service. Although the circumstances sucked...Jakes J&R collision centers turned a horrible situation into a carefree experience. The staff was wonderful. Barb even helped with finding a tow truck company after my insurance company dropped the ball. Jake's staff did a wonderful job fixing my car. It was done efficiently and in a timely manner. read more

I had heard horror stories about body shops so I was getting a little worried taking my new truck to one. The service was great. I was given a very fair estimation of the work that needed to be done and the timeframe in mind. Barb had explained everything quite nicely and kept me in the loop during the process. The results were great. My truck still looks brand new. The paint color was matched perfectly. If I, friends, or family need body work again, I'll make sure to use J&R. read more

Overall the services were fine. They had my car 2 days longer then promised, which was a big deal for me since I didn't have a rental, and when I picked up the car I could see in the front tire area the inside of the tire well had been sprayed with paint so it looked as tho the car had been in an accident. Also, when I went to pay they added 2% because I used a credit card, which I didn't appreciate since I had not been notified and it was a lot of $$$ to me. When I asked about the 2% I was shown a notice behind the front desk in mice print, a notice which said if you use a credit card 2% would be charged to you. read more

I got a bid from Jake's based on it being recommended by my mom. I also got a few other bids. Not only was Jake's the lowest, but Barb was also the friendliest. Throughout the time my car was there, they kept me updated and walked me through each step. No one ever really wants to have to get their car fixed, but if/when you do, I would highly recommend Jake's! read more

Great service! Barb was so great to work with! She communicated with me the entire time- and kept us up to date with changes being made with the repair. The location is super clean and safe. I would definitely use Jakes Collision for my repair needs again, I will recommend all my friends to come here as well! read more

I have crashed a fair amount of cars in my life, not something I am proud of, just the facts. I have been to many auto and body shops and I also tend to price shop. I got into a bit of an accident and didn't want to claim it on insurance. So I had been to about 10 body shops around St. Louis and then decided to try to "new" place down the street. I always try to support local businesses but I was a little hesitant because the other local body shops I had been to quoted me OUTRAGEOUS prices. So I went down to Jake's. I don't know much about cars and I look like I know nothing about cars so most people at body and auto shops have tried to take me for a lot of money. I walked in with my dog in hand and the office was really nice, clean and Jake was super friendly. He said he recently relocated the shop. He went to look at the damage and then started putting the estimate together. He was so honest. He gave me a choice of new or used parts to help with the price and was extremely reasonable on labor costs too. Everyone in the shop that I came across was helpful, friendly and so important when it comes to this industry, honest. I am so grateful. It isn't common to write a review for a body shop, but I felt compelled to because I think everyone should use Jake's and I will continue to go there for all my fender benders. read more

I recently had my car repaired at Jakes's Collision. Barb estimated a week and that's how long it took. Every time I talked to her she enthusiastic and pleasant. When I picked up my car, they had washed it and cleaned the inside. I was really impressed. I won't go anywhere else for my car repair needs. Using a well-run family business is good for the neighborhood. They were recommended to me and I will pass that along to others. read more

My car was stolen and when it was recovered it was trashed inside and out. I thought it would never be the same again. But when I picked it up at Jake's this morning I was absolutely thrilled! They did such a good job getting my baby back to normal. The attention to detail was outstanding. Barb, the manager, has been so sweet and helpful throughout the whole process. She really went above and beyond to make sure me and my car were taken care of. While I hope I don't have need of their services in the future, if I do, I will most certainly be a repeat customer. read more

This place was wonderful. Barb made the whole process stress free for me. My car looks great, and they were efficient and accommodating to my schedule. Thanks so much! read more

I had the BEST experience at Jake's collision. They got my car fixed in a timely, and affordable manner! Barb the office manager and Eric the GM gave me personalized service and maintained excellent communication. When I picked my car up it was perfect, clean, and ready to go! HIGHLY recommend. read more

The people at Jakes are amazing! I went in to get an estimate on a small scratch on the back of my car and they didn't even want to write up an estimate. They said we can take care of the scratch right then and there. In just a few moments they had almost the entire scratch removed FREE OF CHARGE. The other 3 shops I stopped at previously that day had no issue just creating a estimate without even a thought to using a little elbow grease to remove it. I would happily take my car in any time to have it fixed. The employees there are truly fantastic and a pleasure to work with! Thanks again for the outstanding customer service. read more

I just got back from Jake's. I had a loose bumper. The shop is clean, and the woman at the desk knows what she is talking about. She took one look at the bumper and said, "I've got a guy who can fix this." Eric came out and fixed the bumper in 3 minutes, and they didn't charge me a cent! If I ever need more serious repairs, I will definitely head back to Jake's. read more