1. J & N Service

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Brandenburg, KY

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J & N Service

5.0 (1 review)

Services - J & N Service

Routine automotive maintenance

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8 years ago

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Ray's Ford Chrysler Dodge Jeep & Ram Truck

Ray's Ford Chrysler Dodge Jeep & Ram Truck

(6 reviews)

Drove an hour to purchase my perfect fitting vehicle. Larry provided great customer services and I…read morewas in and out in no time. The finance provider was quick with no hassle at all. I highly recommend this dealership. Thank you'll!

Friday. 2-19-24 I took my vehicle in to have an oil change and alignment done…read more I made this appointment a month or so in advance. They knew I was coming in for this purpose. Had to take off work early and everything. My ALIGNMENT was not bad at all. Not hardly even noticeable. They take my $60,000 car back. It is back there for LONGER than an oil change. The service guy comes out and says we didn't do the alignment because we need to order parts. He stated it is not that bad or noticeable as well. Those parts are 300$ + Did I want to order them? - I said I would think about it and let them know. I go to leave cause he said they were all done. I don't even get HALF a mile. My alignment is 100X worse. And pulling in the opposite direction. I call them and turn around immediately!! They drive my car. Take it in the back for another period of time. Then the manager comes out and says. Look I'll order the parts and we will pay for them. You'll just have to pay for the alignment portion. (Which I was only supposed to do in the beginning anyway) My 60,000 car now that they have messed up. I have to drive with it pulling so hard to the right. Prob ripping my tread day by day for 2 weeks. I call them to try and be nice since this is their fault. They will not help me resolve this problem. They will not offer me a car in return until then. They were completely unprofessional and basically called me a liar about my alignment issue. This is BS and not acceptable for this kind of business. For this amount of vehicle care. Worst costumer care, apprehension and concern. Absolutely appalling. This needs to be addressed and fixed immediately!! That was what I sent to the BBB Never take your car or truck here. Not only the bad service and awful employees. You can't trust them

J & N Service - autorepair - Updated October 2026

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