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    Neil Huffman Mazda

    3.1 (45 reviews)
    Open 9:00 am - 8:00 pm

    Services - Neil Huffman Mazda

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    14 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto steering and suspension repair

    Routine automotive maintenance

    Transmission leak inspection

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    Valerie C.

    We had an exceptional experience buying a Mazda CX-5 from Milena Hendricks today! Milena provided outstanding customer service, was incredibly knowledgeable about the car's technology and made us SO happy we bought our car from her and Neil Huffman Mazda. Everyone we met and worked with today were amazing. Run, don't walk to Milena and Neil Huffman Mazda for your next car! Vroom vroom!

    Let me drive away with a check engine light which was not on when I dropped off my car. Had to come back.
    don't a.

    I am a bit delayed on this review, but having the need to service my wife's car again, the frustration kicked back in, I cannot let my experience go untold. Mind you, I asked for the manager of the dealer to call me to inform of my experience so this review would not be a surprise when read, if they read it and if they care at all, I never got a call back. I took my wife's Mazda for a recall, was informed to bring the car in, with an appointment done with Mazda and not the dealer, so this part was not their fault, arrived on the weekend and was informed they do not have the technician for recalls on weekend's, this is on Mazda, agreed to leave the car there, MISTAKE number 1, they will leave your car outside under the trees and it will get bird poop on it and tree zap all over it, for anyone that knows, this damages the paint on a car, hence the reason my cars get waxed twice a year, it was spotless when I dropped it off and their answer, nothing we can do about it, we don't have covered parking and we don't wash cars, what dealer does not even try to wash the vehicle after it's serviced?!! Wow! So then tell me and I will bring it back on Tuesday since Monday you called me to tell me you did not have the recall part in inventory! Why not tell me on Saturday and leave me without a vehicle. Totally unimpressed. MISTAKE number 2- the recall was for a fuel pump, I figured, we'll it smells like gas since they just swapped it out, it should go away, drove home and guess what? my drive way in the morning smelled worse than a gas station, looked under it and there a huge puddle of gasoline under the car, it was dripping gas and now I am worried for my safety, they let me drive the car home and it could have caught fire!! Call the dealer and had the car towed back to them to fix it, another day without a vehicle, mind you, at no time they offered a loaner, and now I can't go to work, now it's been 6 days without a car. Mistake number 3- when we pick up the car right after the original fix to the fuel pump, my wife notices the check engine light on, she mentions it when we drive away about a block from the dealer, so back we go. We had NO check engine we we originally dropped it off, how do you let a customer drive off with a check engine light and say nothing!! Omg, at least say something!! So they bring out the tech with the computer and he runs a diagnostic and tells me we need a new battery. Ok Mistake number 4- we asked, this is the original Mazda battery and it's should have some prorated life left to buy a new one, service agent tells me, he does not know how to tell that. Go to the parts department they might know, here it gets even more interesting, I asked for a Mazda battery for my car and once it comes out, I asked about the new batteries warranty, their answer, we don't know, we'll it's says 36/60 months warranty on the sticker on the actual battery, so I asked what about mine, since the car is only 3 years old. He states, really I don't know what that means, and I only work at the Subaru dealer and I am here to help to cover the sales desk, ok, so I ask, at the Subaru dealer, if their battery says 60 months, what does that mean, he then admits, I really don't know. Ok, at this point I ask, where is the manager, and of course he is gone for the day and we can have him call you. Went to Sam's, tested the battery and it was good, lost charge for sitting at the dealer for a almost a week, either way, decided to purchase a new one, it's the wife's car and I don't want risk it. Now off to find a new dealer for the wife's vehicle. I'll try Oxmoor Mazda, hopefully it will be better. Maybe I am the only one with this type of experience at this dealer and I am a one off, but it was a series of bam bam bam bam all mistakes. Sorry, I won't be back. Everyone was nice a polite, but when it came to service and knowledge, they get zero stars. I love my Mazda and the fix was finally done correct, and not other issues from the fuel pump.

    They took care of all my red and yellow lights! Lol
    Kalo S.

    I bought my car here in Jan of 2017 and I've never had any issues with it. Granted my car was just about brand new and I reviewed the carfax they provided in detail and all the maintenance and service records looked great. The financing portion was a breeze, I had a used car with positive equity on it so I was able to get financing info rather quick. I even nagged the salesman over the original proposal. With my car I also received 8 free oil changes. That's the one part I will say is lagging in service. With my free oil change I don't have to schedule an appointment, but my first time it took 2-3 hours! I rather schedule an appointment and get out of there! It's like they don't even let you schedule an appointment.

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    1 year ago

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    2 years ago

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    Neil H.

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    Neil H.

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    4 years ago

    Go see Chris. Best salesperson I've ever worked with! He was not pushy at all. Never made me feel pressured. I love my new CX-5

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    Neil H.

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    9 years ago

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    8 years ago

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    13 years ago

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    8 years ago

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    9 years ago

    All around great speedy quality service. Gene and Robin always take great care of my Mazda.

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    Neil H.

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    7 years ago

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    Neil H.

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    7 years ago

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    Neil H.

    Wow, what a positive review! Thank you so much for the feedback, Jill!

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    8 years ago

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    Neil H.

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    12 years ago

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    Neil H.

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    9 years ago

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    Neil H.

    Hi Kathy, thank you for the review!

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    8 years ago

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    Neil H.

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    8 years ago

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    7 years ago

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    Neil H.

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    6 years ago

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    8 years ago

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    10 years ago

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    11 years ago

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    Neil H.

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    11 years ago

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    Neil H.

    Hi Pedro! Thank you for your comments - we appreciate it!

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    10 years ago

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    Neil H.

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    13 years ago

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    Page 1 of 2

    Ask the Community - Neil Huffman Mazda

    Review Highlights - Neil Huffman Mazda

    Chris didn't try to push me one way or the other and gladly took the key out for the Mazda and off we went.

    Mentioned in 4 reviews

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    Toyota of Louisville

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    I cannot say enough good things about John Carbone and the entire Toyota of Louisville Service…read moreDepartment. When it comes to my vintage, 20-year-old 100 Series Land Cruiser, they are the only people in town I trust to work on it, period. John brings an exceptional level of professionalism, knowledge, and integrity to everything he does. He understands that a Land Cruiser of this era isn't just a vehicle, it's a finely engineered, purpose-built machine with history, character, and longevity that deserves respect and expertise. That level of understanding is rare, and it shows in every interaction and every service visit. The service department as a whole operates with precision, transparency, and genuine care. They take the time to listen, explain, and do things the right way, no shortcuts, no guesswork. The workmanship is consistently outstanding, and the peace of mind they provide is invaluable. In a world where trust in automotive service can be hard to come by, John Carbone and the Toyota of Louisville Service Department have earned mine completely. If you value expertise, honesty, and craftsmanship, especially with a classic or well-loved Toyota you will not find a better team anywhere.

    Overall great experiences with vehicle service at this location. The staff are all incredibly nice…read moreand insightful. The wait times have been reasonable and prices are affordable. Hardest part is scheduling a service appointment over the phone, but otherwise a great experience!

    Neil Huffman Mazda - car_dealers - Updated May 2026

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