They took advantage of my desperation because the other mover had canceled on me the day of the move. Keep in mind that this move was for boxes only from a Condo to a Townhouse. I contacted them to make arrangements for them to come the following day at 12 noon. They showed up 45 mins late. The only had one pickup truck available available so they then they informed me that they would have to make two trips. It was a little late for me to make other arrangements since I had committed to the owner of the Condo to be out by Friday at 5pm. Because the size of the truck they smashed the boxes in and did not follow instructions very well with regard to how to stack boxes in truck so as to not to damage boxes. They were also asked to take kitchen trash with them to the open trash compactor with specific instructions as to the location and what it look like. They ended up bringing the trash with them because they said the dumpster was locked, who said anything about a dumpster, I told them a big open trash compactor, you couldn't miss it. On the first trip I had to wait for them because they stopped at a gasoline station to fill up and get something to eat (they were still eating when they showed up), you would think that they would have done that before the job. Since I had to take alternative transportation they had to wait for me at the new location the second trip. They only thing they did right was to follow my instructions to completely plastic wrap the two big flat screen TVs boxes and stand them up right so they would not get damaged. I give them some feedback about the bad move, that I was over charged because it took too trips and that they charged me a $59.00 processing fee, WTF. He replied in a polite manner that I was charge according to our verbal agreement on the phone the night before, he obviously knew I was desperate and I had no choice. Since it was a verbal agreement and there was nothing in writing, I had to pay the bill or they would hold my second load hostage. I should have asked the Condo owner for one more day to move out, it would have come out cheaper than the $1,165 for the bad move. By the way the other movers came for my furniture and other deep storage boxes (two bedroom Condo and 30 boxes) charged me $479 to pack the storage unit and $99 to transport to storage. read more