On 1/29/26 I took my car to Caliber Collision on Walbert Ave. in Allentown, PA to have the hood and…read moreright side of my 2020 Lexus RX 350 (which has less than 13,000 miles on it) painted because of vandalism done with a knife. Painting the car doors required taking the doors off and removing the car door handles and then putting the car door back on and the handles back in place. I picked my car up on 2/17/26 (the cost was $4025) and I had difficulty opening the front passenger door, but I was able to open the door after five or six tries. I continued to have problems opening the door and went back to Caliber Collision on 2/23/26, I went back on 3/30/26 after I couldn't open the door even after 1010 attempts to open it, I went back on 4/13/26 and they put a new part in but I could not open the door and they kept the car to work on. They had to cut a hole in the outer shell and they ordered a new bracket and put the new door on but it was still the same issue, so they will have a vendor come to see if it is an electrical issue. On 4/24/26, one hour before closing, I got a call at 4:30 that the car was ready and I went in; I was able to open the door. Afterwards, I saw that the trim at the top of the door of the front passenger side sits higher on the door frame than the rear door and that there was a crimp and nine dents in the front door belt molding and a dent in the front door window frame molding as well as that the weather-stripping wasn't completely attached because it was missing some screws. I notified Caliber Collision of their mistakes and corrective work I would have done, at which time he took pictures of the damage they had caused. Because I didn't trust Caliber Collision to fix the work they had done, I went to a different auto body shop to have the moldings dented by Caliber Collision and the unattached weatherstripping replaced at a cost of $566.45, and they pointed out to me that the reason that Caliber Collision had difficulty putting the moldings on, which dented them, was because they put the skin on wrong. I asked Caliber Collision to be reimbursed for the costs of fixing their mistakes because of not trusting their work and the lifetime guarantee I was given and that the dents resulted from the skin not having been put on properly, but they refused to do so. During these times that I went back to Caliber Collision, I was told that the problem might be the wire, it was probably the seal which can stick because it's new and that it needs a couple of days of warm weather, it is probably the latch and a connecting rod, there might be a short in the system not recognizing the fob, maybe there's a short there where it thinks it's locked or unlocked. I was also told I shouldn't be afraid to force it, there must have been was previous damage to the door handle, I should have called on 2/20/26 rather than wait until 2/23/26, she checked it before I picked it up and was able to open it, the problem is the latch wire because it's not catching where it's supposed to catch and hold it, the latch is difficult to get in place when the door is shut, there was a problem with the original one, and Lexus should do a different design on the latch. On 4/24/26 when I asked what had been wrong, Nicole said "everything" and they had been sent a faulty lock rod and a faulty latch and they had to break the old trim panel. The technician said there had been a problem with the rod and hadn't been enough tension because the rod didn't want to go catch in order to release the latch.

My first experience with a body shop was at Supreme, and I must say if exceeded all expectations…read more Now, this body shop came highly recommended from a close friend, and I'm glad I went with them. My car had some damage to the front bumper after taking a hit from rebar that fell from a semi, and it needed to be replaced. The staff here were extremely kind, and were willing to work around my hectic work schedule which spoke volumes. I was able to drop my car off, get an estimate, and have it repaired seamlessly. Even working with me and some of the undamaged pieces to lower the total cost. When I went to pick up my car, the first thing I noticed was the clean new bumper that looked immaculate, it was placed perfectly, and color matched correctly. After looking it over a bit, I had also noticed that the staff had taken the time to wash my car and shine my tires! I went inside shortly after to pay for the repairs, and was greeted with kind hellos and family like atmosphere! I gladly paid and went back to my car and when I opened it to my surprise, they had even cleaned and vacuumed the inside. Talk about a staff that takes pride in what they do! This company went above and beyond and has exceeded all expectations. I'd direct anyone here, even family!

From the beginning, the receptionist, Holly, was incredible. She was knowledgeable, empathetic, and…read morehonest. She took the time to explain the repair process, the expected turnaround time, and the reasons behind it. That transparency immediately made us feel comfortable moving forward with their team. What really stood out was how proactive she was. She showed us how to use their app to track the repair status, and she even checked in with us midway through the process. What WOW'd me was the level of ownership and empathy. The collision repair process isn't something most people deal with regularly, and Holly recognized that. She took the time to explain everything, keep us informed, and make the experience as stress-free as possible. She exceeded our expectations and turned a frustrating situation into a genuinely positive customer experience.

I had two vehicles repaired at Crash Champions. The first I was very pleased with and wrote them a…read moreglowing review. The second I had a totally different experience. Not only did they not keep in touch with me, but the repairs were delayed for weeks. Even worse, one of the parts they receipt said was replaced, was either not replaced or failed within 3000 miles. Another shop and the insurance adjuster told me it looked like the original part. The shop would not stand behind their repair. The best they could offer me was to try to get back the amount they paid for the strut, ~$78, when they charged me $198 for the part. Also, there would be no reimbursement for the labor or alignment that had to be done. I have never experienced such a whiplash in attitude from a company before. I will never use Crash Champions again.

Great diagnostic/repair services - but *expensive*. These folks are pro's at figuring out the…read moreproblems with your car (but beware, they will find *all* of them). They are also pro's at fixing these problems. They also came highly recommended by several friends. BUT they are EXPENSIVE. If their estimate seems high to you, do get a second estimate (yes, that may be second best, but that may have to suffice). If you need the best - and can afford it - this is the place.

My first experience at Russ's Wrench Auto Repair. Happy I…read morefound them. Good price for oil change and even free of charge inspection. Didn't push me to pay for any service I don't need, unlike most of other places. Will definitely come back.

You know how respectable a place is by seeing what's in the parking lot. CCI had BMWs and Porsches…read more Oh, and then there were the Ferraris. And the Ur Quattro. I knew then that Matt could take care of the alignment problem with my X3. Which he did fairly, honestly, and affordably.

Convenience Collision Team is the best Shop experience I have ever had. I will never go to another…read moreshop ever! The customer service is how customers should be treated everywhere they go! The work that they did was outstanding. David was right, and the best thing about this team is that my car was treated just as wonderful! Do your car a favor and go see them you will not be disappointed!

Save your time and get an estimate somewhere else. I scheduled an estimate for my car at 4:00pm ,…read moreleft work early, and arrived at 4:00pm. One of the estimators came out to look at the damage and threw out a number. When I asked for a written estimate, he said to come back another time because it takes about an hour to do an accurate estimate. Ridiculous waste of time, very disappointed in that whole interaction. Disclaimer: rating is based on customer service, not the quality of a repair.

My grandma brought her car in after a little accident she got into with another car. They were nice…read moreand personable and fixed the car and had it back to her in a a couple days. When we went to pick it up they had cleaned the outside and inside of the car! It was covered in crumbs when we dropped it off but when we picked it up it was vacuumed beautifully. It was such a nice surprise and it looked fantastic. They did a great job all around so we can't recommend them enough

I was disappointed with my experience. I called because I wanted a professional opinion on whether…read moremy brakes actually needed to be replaced. During the phone conversation, I was not informed that there would be a $50 inspection fee just for looking at the vehicle. After inspecting my car, I was quoted approximately $1,500 for pads and rotors on all four wheels. Since that was a significant expense, I wanted to get a second opinion before committing to the repair. At that point, I was told I owed $50 for the inspection. My frustration is not with charging a diagnostic fee itself, but with the fact that it was never discussed beforehand. Had I been informed of the fee when I scheduled the appointment, I could have made an informed decision. Transparency about costs upfront is important, and unfortunately that was missing from my experience.

Excellent experience they put me as a priority and resolved my issues quickly. No longer have…read moreerror codes popping up in my car and all the monitors are finally cleared

I believe in calling out the good, the bad, and--on rare occasions--the truly exceptional. Austin's…read moreAuto Service falls firmly into that last category. I brought my vehicle in for a state inspection and oil change, and from the moment I walked in, the place stood out. It was clean, organized, and professional--easily the most impressive auto service shop I've seen in my 60 years. They kept me informed every step of the way. As someone new to Pennsylvania, I especially appreciated how clearly they explained the process and what I needed to do. Everyone I interacted with was pleasant, polite, and respectful. By early afternoon, everything was done--on time, exactly as requested, and exactly as promised. I wouldn't hesitate to bring any vehicle I own to Austin's on Broad Street

Jesus came and picked me up with my car that died. He was professional and fast and I immediately…read morefelt safer. I highly recommend this service- ask for Jesus!

$180 to run diagnostic and the over $200 to replace sensor including $119 for labor…read more Approximately $120 to change oil, including $48 labor to change it. My bill for these things and the replacement of spark plugs was over $800 and they gave me estimates in the 1000s for new work they claimed I needed (i dont). Do not trust these people. This business lost me as a regular customer and business from any potential customers instead of being reasonable about their charges.

Great garage. All of my car issues were fixed and the price was reasonable. Pats was careful to…read moremake sure all fixes applied would actually fix the problems my car was having. Highly recommend this garage. I have a 2016 Jeep.