1. J&C Flooring

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    Alexandria, VA

    J&C Flooring

    3.7 (6 reviews)
    Closed • 8:00 am - 5:00 pm

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    5 years ago

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    6 years ago

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    Carlos J.

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    6 years ago

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    7 years ago

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    6 years ago

    Fast response and good price. They made time in a busy schedule for a personal visit and offered a very reasonable and competitive price.

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    7 years ago

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    Empire Today

    Empire Today

    (234 reviews)

    Contractors came out to install carpet on our stairs . The first contractors came on the August…read more18th and said they couldn't do the job because it was too hard and would take a full day. The second contractors came today and said they can't do stairs. The salesperson and contract stated carpet replaced on stairs and five landings. We had taken off from work twice to have carpet installed. I would give them zero stars.

    I am extremely disappointed with my experience with Empire Today. While the installation process…read moreinitially appeared to go smoothly, the quality of the carpet has been unacceptable. Within just a few months of installation, the carpet began ripping and showing clear signs of premature wear. A new carpet should last for years, not start deteriorating within months. What has been even more frustrating is Empire Today's response after the issue was reported. I expected the company to stand behind its products and workmanship, but instead I experienced delays, poor communication, and a lack of accountability. The post-installation support has been disappointing and has left me feeling ignored as a customer. The condition of the carpet raises serious concerns about the quality of the materials and/or installation. I invested in a new flooring solution expecting durability and peace of mind, but received neither. The failure of the product so soon after installation is simply unacceptable. At this point, I am requesting a full refund due to the defective condition of the carpet and the inadequate support provided to resolve the issue. Customers should not have to fight for assistance when a newly installed product fails in such a short period of time. Based on my experience, I cannot recommend Empire Today. The combination of poor product quality, carpet damage within months of installation, and unsatisfactory customer service has made this a costly and frustrating experience. Pros: Scheduling and installation appointment process was straightforward. Cons: Poor carpet quality, ripping within months, inadequate customer support, lack of satisfactory resolution, and failure to stand behind the product. Recommendation: Consider alternative flooring providers that offer higher-quality products and better

    J&C Flooring - flooring - Updated October 2026

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