This was our first experience with John Miles Chevrolet in the service department. I can say…read morewithout question that they went above and beyond my expectations!!! If it wasn't for Sonja Brown I don't think our Truck would have gotten a remanufactured engine. Sonja went way above expected when we were not getting anywhere with our extended warranty company. She stayed on the phone with them and went over all our service records we sent her, proving we take extreme care of our vehicle. Then when there was no word again from the warranty company she got her superiors and the owner involved. Then within days the warranty company finally came out and inspected the vehicle again and a firm action was in place. After 3 months and 3 days we finally received our baby back and it purrs like a kitten!! Thank You Sonja and John Miles for an exceptional customer experience!!! We will be back!!!

I would strongly caution anyone considering this dealership for service…read more My experience started on April 24, 2026, when I brought my 2016 Chevy Cruze in after my independent mechanic recommended I bring my Chevy to a Chevrolet place. He gave me the paperwork of a cold start/rough idle code that appeared when my check engine light came on to take to Chevrolet. I went in and explained to my first service advisor, Melanie, that I have a cold start/rough idle . She stated the technicians will still have to perform a diagnostic I stated that was fine. Melanie called back couple days later stating the problem was not what my mechanic initially stated but they needed to replace 4 spark plugs and cylinder 3 ignition coil per technician. I paid $813.83, and the check engine light was off when I picked up my car. Just exactly 2 weeks later, on May 8, the check engine light came back. I called the dealership and explained that the light was coming on and off. Since Melanie was on vacation, I spoke with Sonja, who told me that because the light wasn't staying on, they probably wouldn't be able to retrieve a code. I was advised by Sonja, Melanie, Chris, and another service advisor to continue driving the vehicle until the check engine light came on and stayed on. From the day I picked the car up after the first repair, it never drove the same. It felt sluggish, had a rough startup, and the engine would shake whenever the check engine light appeared. I brought the vehicle back, and on May 13, I was told it was ready for pickup again because the light had turned off. When I asked whether any codes had been found while they had the vehicle, I was told the technician brought it back after the light had already gone off again. Once again, I was instructed to keep driving it until the light stayed on. In June, I returned three more times leaving work early to get there in time before service department closed. First two visits ended with the same response--the light was off by the time they checked it. On the third visit in June, I was told the technician had left no notes, but "the good news is your engine light is off." That was hardly reassuring when the vehicle clearly continued having the same symptoms. Then on July 7, while driving to work, everything escalated. My dashboard displayed "Engine Overheated - Idle Engine," the check engine light began flashing, and then stayed on solid. I immediately called the dealership and spoke with Sonja, who told me to tow the vehicle because "it could be anything--it's a machine." What is frustrating is that this happened after I had repeatedly followed their advice to continue driving the vehicle until the light stayed on. After the vehicle was towed to the dealership, I was told the coolant was completely empty, but they were again getting a cold start/rough idle code, the exact same code my independent mechanic found back in April before I ever brought the car to Chevrolet. At that point, I questioned what had actually been diagnosed and repaired during my first visit. To make matters worse, I reached out to Tony, the service manager, and Chuck, the owner, to express my concerns about the repeated miscommunication, the advice I was given, and the overall handling of my vehicle. Instead of taking accountability or addressing my concerns, I was offered what they called the "deal of a lifetime"--to trade in my paid-off Chevy Cruze and purchase another vehicle. That response was incredibly disappointing. I wasn't looking to buy another car. I wanted my existing vehicle properly diagnosed and repaired the last 5x I had brought it to them. The final straw was being told I might need an entirely new engine due to the miles and it being a 2016 despite being unable to explain why all of my coolant had disappeared or identifying any external coolant leak but now it can be a 'possible internal coolant leak causing cold start rough idle'. I spoke to Tony ultimately asked them to simply refill the coolant so I could take my vehicle elsewhere for an independent evaluation because I no longer had confidence in their diagnosis or recommendations. This entire experience has been marked by poor communication, inconsistent diagnoses, repeated trips to the dealership, and advice that I believe contributed to a worsening situation. After months of inconvenience, unnecessary expense, and a complete lack of accountability, I have lost all confidence in this service department and the gotta be trained on the job technicians along w/the owner Chuck. Also, I had to pay another diagnostic fee to pick up my car since I was not interested in there trade in 'deal of lifetime' or replacing my engine after the car has been repeatedly going back to them since April 24th with the engine light on. I will not be returning, and I cannot recommend purchasing or servicing a Chevrolet, GMC, or Buick from this dealership based on my experience.

Had an amazing experience with their brand new service department at Quick Lane. Megan was…read moreincredible from on the phone making the appointment to getting me checked in and out. Had my Raptor get a full service and prices were great and service was diligent. Can't recommend working with Megan enough. Definitely stop by for anything Ford related.

DO NOT GO HERE! My daughter took her truck in for a cabin filter and she left with an unrepaired…read moreleak. She went there on July 18, 2026, to inquire about changing her cabin filter in her 2014 Cadillac ESV because Cadillac decided to encase the filter so you aren't able to change it yourself. She ended up at Ford because the GMC location near us does not work on vehicles that are over 10 years old. Why would a dealership opt to do that? She went in they (Vanessa) told her they would have to order a part. She was slated to go back on today July 25, 2026 at 7am. She did not get there at 7 but she did call to let whoever know this. She arrived about 9:30 and shortly there after her car was taken to the mechanics area. It took them 2 hours to determine that the part had been returned as no one informed her that they do not keep non Ford parts for a week. She saw her keys being taken to the front so she met the technician (Amar, Ahmar) there. He didn't know it was her car but she heard him saying. Why is this here for a leak it has never been here before? I'm not looking into that. He was very rude. I see why they have the rating they have. She told Vanessa that I have never had a leak other than an oil leak and leak inside my truck happened after whoever looked at the cabin filter area last week. Vanessa kept going from her to the technician with messages. Vanessa was out there with the technician(s). They came up with a plan, she was to tell my daughter or ask her don't you remember me saying a diagnostic test needed to be done to see why you have a leak? My daughter has a car wash membership to Tidal wave. Who would have that kind of membership if they have a leak inside their vehicle? Make it make sense. When the technician looked at the filter last week no one said anything about a leak. We put our purses down on the floor of the passenger side when no one is riding in the seat. When I'm riding in the seat I'll put my purse, bag whatever on the floor. Mine or whoever is sitting there feet would be wet if there was a leak. She was so upset by them trying to make her think she was crazy or something. She just kept crying and laughing. The "discount" she was allegedly given should've been more because now she has to figure out what they did to cause the leak. Dealerships are sometimes way worse than shade tree mechanics and it's sad. My advice and this is going to be difficult. Take pictures or video of your vehicle if you can of that area and the surrounding area they will working on. The part that was sent back was reordered. NO ONE told her that. She was there about 4 hours before she was told her truck was done and they had "replaced" the cabin filter. Just a horrible experience. I have a Ford and I will make sure I don't take my truck there.

Has high quality cars and if you don't see something you like he can usually find it for you! Makes…read morethe car buying journey a breeze

This is not your usual dealership! The prices are clearly marked, the trade in values are more than…read morefair and I walked in, found my Lexus that I had been looking for and drove off in it less than two hours later. Just that simple! Thank you Alex

2 hours ago Spent…read morethe afternoon negotiating in good faith on a 2020 Civic Sport. Finally got the deal done and agreed to everything when my salesman came back and said he was sorry but they negotiated the wrong vehicle. I had driven and negotiated on the Sport. After everything was agreed on they said their numbers were on a LX I never looked at or drove the LX... only the Sport, so I'm wondering how this can happen. My salesman accepted responsibility and said it was his fault but I disagree. He has been there a long time, including when I bought a new 2007 Civic EX in 2006 or 2007 and when I bought a Accord Coupe EX-L with V-6 a few years later. He is as much a gentleman now as I recall him being then , even though he wasn't my salesman. We tried to buy a 2017 Civic EX here in 2017 but their addendums forced us to go to Son's Honda to buy it. We got a great deal there and it was all on the up and up. The management here seems to not be on the up and up. Very very disappointed in our hometown Honda dealer, Conyers Honda. I'll still get a Civic Sport or possibly the Nissan Altima and hopefully the management will there will negotiate with dignity Cudos to my salesman! Although you were undermined by management, you are a class act sir! I won't name this person because I don't want anyone assuming I'm thinking negatively if him in any way

This place never has a shuttle driver to give anyone a ride…read more I live five minutes from this place The customer is poor I will not buy a car here or get any service from there !!!!