Today marks the final time I shuffle through their doors. Expect a long, long wait to be seen. I…read morestood in line waiting just to check in. The waiting room was full to boot. After 15 minutes in line, the first person in said line still had not even been so much as acknowledged. Meanwhile, I could hear the girls behind the camouflaged glass legit fighting and bickering. At that precise moment of professionalism, the fire alarm went off. I sighed a deep breath, walked out and vowed to find a new primary care physician. Adios NPPC...shop around, you'll thank yourself.

Have you ever heard of a doctor that doesn't do lacerations? Well, I went there today with a small…read morecut on my hand and was told that the doctor on duty does not deal with lacerations. He has his reasons and it was not up for discussion. I was told I could fill out the paperwork, have a seat and wait to be seen, which could be more than an hour, to then be told I still won't het the stitches needed in my hand. Totally unprofessional. I walked out.

HORRIBLE care And the rudest recepatonist you'll ever deal with! They take advantage of people and…read moremake them come back over and over to get refills of prescriptions just to make money on people's insurance. You call and tell them you need a prescription and the trash bag recepatonist gives you an attitude and is Soo rude she should not be working with the public

Care , quality, and office experience horrible. Don't go here unless it's the last resort. Been…read morehere since 9 AM. Currently 1:09 Red headed Charlie Baltimore looking employee wanted us to sign a form (discharge) that was not complete and needed doc notes, we requested signing it once we knew what we were signing ... could we be seen first? Took the form walked away and threw on the counter ...really? I'm caring for my elderly mother. Why wouldn't I take extra time to review signing? What happened to the CARE values? This place is literally something straight out of a television show. Ghetto Woman at the front, needs a raise. She had no other help with intake and was still very kind to everyone. This place needs quality assurance to take an extra look at what's going on. Oh and by the way ... they had a client on speaker and we could hear their issues in the room as we sat! HIPPA WHERE are you. This place needs better support. Shame on the people who aren't providing enough support to this team. The older doctor gentleman was very kind.

DO NOT GO HERE!!!!! Save yourself the headache and the frustration. I'd give it -383828383 stars if…read moreI could. I left my precious provider due to her constant laziness and disregard for my health and her always being late to see me. So I had hope with this new office things would be different. I had a new patient appointment back in August was already a little put off as the office is run down and the exam rooms were dirty and missing the usual equipment you'd see in a doctors office exam room. Nevertheless I met with Rayra Coehlo and she and I planned for me to get some bloodwork done to see what's going on with my hormones. Did the bloodwork on 9/3 my provider Rayra Coelho NP told me to my face she'd call me the same day with the lab results because "they usually process them really fast so I'll have them by the end of the day". Never heard from her. I have spent the past 5 weeks calling their office to never have them answer. When they finally do, the provider is never available and they never know what's going on. Last week I called on 10/3 and was told by the girl who answered my lab results were in fact in and that my provider Rayra was with patients all day but they would put a message for her to call me that day or on Monday when she was in again. No call ever came friday, nor did one come on Monday. I called the office Monday, nobody answered. I called Tuesday, no answer. I called yesterday and finally got ahold of someone ONLY TO FIND OUT my provider Rayra actually left the practice 2 weeks ago at the end of September and a new NP named Lisa had joined the practice. Meaning when I called on Friday 10/3 and they told me she (Rayra) was in and would give me a call, that was an absolute lie as she no longer even worked for the practice. I asked the woman on the phone (who also just started working there allegedly) to have a provider contact me by the end of the day yesterday (10/9) with an update; never got that call. This morning 10/10 I get a call from the same woman today asking me if I can tell her where I went for my lab work because they don't have the results in their system. Which is VERY ironic considering I was told on 10/3 they had my results and I just needed to wait on the call from the provider to discuss them. They even asked if it was okay to leave a voicemail, I said yes (they never did that either). So it's been 5 weeks since I've had bloodwork, have yet to hear from my provider (if I even have one anymore). I've been lied to several times already about where my provider is and where my results are. They aren't even uploaded to myChart where I can look for myself. Yet every time I'm finally able to get on the line with someone it's excuses and lies and more excuses and lies. I WILL be reporting them and filing a complaint against this "medical office" for their negligence and piss poor care. DO NOT GO HERE DO NOT GO HERE DO NOT GO HERE SAVE YOURSELF THE HEADACHE FROM INCOMPETENT STAFF AND LOUSY MEDICAL PROVIDERS.

I will rate this a -0. This place has turned to crap !!!! So unprofessional . Don't upset Natalie…read morewith the long nails . You won't be seen again or accepted as a patient. I think they should changer you he name to Natalie's urgent care . Such a shame this use to be a good practice. Not to mention they have the music blasting so you can't hear them talking disrespectful towards you!!!!

Unprofessional…read more Can't keep a schedule that respects patients' time. Charges $1 for a mask 1 full year after covid is over. Doesn't return calls. Bills for tests office staff fills out instead of the patient. Unethical. Tries to collect co-pays when a patient has 2 primary insurance coverages. Tries to charge patient for their own records. Doesn't respond to other medical office requests. Pathetic.

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

Dr. Angermeier,has been my dermatologist for the past 25 years. She is one of the very best doctors…read moreI've ever had. I'm very sad to hear that she's leaving her practice. Thank you for everything you've done.

I love Dr. Angermeier! She is so skilled, knowledgeable and intuitive. She's no nonsense, but kind…read more She's just the best.

Dr Alizadeh has been my Primary Care doctor for well over a decade. He's always been attentive,…read moreknowledgeable, and returns call promptly. His staff are courteous and professional. When I need to see the doctor, I can usually be seen the same day I call. Finally, he has two offices; one in North Providence and the other in Cranston, which makes it convenient to schedule a visit. I highly recommend Dr Alizadeh.

Great caring doctor and staff. Three generations of our family see dr. Carrieri. Welcoming office…read morestaff.

The Carcieri office is very comfortable as far as doctor and staff..I felt nervous before my first…read morevisit but Dr. Carcieri put me at ease with his genial manner. I will continue to use him as my gyn. I highly recommend him.

I have been with Dr. Scott for over 10 years. I've referred my whole family to him. We couldn't be…read morehappier! This man has an awesome bedside manner, he is very approachable-I can talk to him about absolutely anything comfortably. His expertise & knowledge base are unsurpassed & I would never go to anyone else!

Strong practice Convenient bloodwork…read moreTechnologically savvy It's high time for an update, and I have both more and better things to say about Wayland Medical ~12 years in. Getting appointments with the practice has been notably smooth throughout my time with them; the staff is willing to work with you based on your needs and clinician availability. I've also enjoyed seeing a few of the other practice members (eg Benitez, Berg, Rodriguez), each of whom is thorough, knowledgeable, and helpful. The use of the Healow medical app as a portal, and their fully integrated connectivity to electronic medical record systems, has given me peace of mind that all my instances of care are suitably connected in one place. It's also convenient to be able to head downstairs for a quick and easy blood draw when required - and again, clear results are available in the app shortly thereafter. I've also noticed the patient set is younger than it used to be - not just geriatrics anymore. As important as anything above, Dr Ruggieri is friendly and engaged during visits, as the rest of the staff I've dealt with are also. I definitely have a "medical home" at Wayland Medical.

Dr. Very nice and probably very good. Office staff rude and alliwed to get away with being rude to…read morepatients.