After initial phone call, no one ever returned phone calls or emails. Don't waste your time and…read moremoney.

I was able to order my passport with the 15-day (business days) timeline. I received exactly on…read moreschedule. It was easy to speak to customer service to answer questions. Make sure to call them and ask when they are available for processing. For example, I called on a Monday, and they were not available to start processing new applications until the next Monday. Therefore, my timeline turned into a 4 week process instead of a 3 week process. I also thought that the price was reasonable compared to other similar services. Verified by US State Department as well based on their website.

This company is an absolute scam. Do not use them, they took my money and are simply not giving me…read morean answer on my refund after I decided to not use them. I spoke with someone within 24 hours of placing my order and told them I no longer wanted to continue and they advised cancellation within 24 hours was entitled to a refund, however it's been over a month and there has been no response from anyone about where my refund is. Awful company, and they're more expensive than expediting through the USPS.

Worst communication issues I've ever experienced and a waste of $200. They hung up on me when I…read morerequested a refund after I ended up not using their services. This place is TRASH. What an embarrassing place to work for.

I recently found my Peninsula Visa card that Joey gave me a few years ago when I met him in line to…read moreget my visa to China. FULL DISCLOSURE - I didn't use their service, but I wish I had. The travel department at work actually screwed up my visa application and I had to go at 5am and get in line to pick up my visa the morning of my 10:45am flight to Beijing. I spent a long time with the folks at the line outside the embassy and they explained all the ways other companies were handling visas which I saw first hand, such as having people who are clearly homeless and not mentally stable holding a place in line or handle visa pickups, which is literally a bundle of passports. I can't imagine trusting anyone but the very most reputable person to handle my passport. Joey made sure I was first into the Embassy and took care of me like I was his best client though I hadn't paid him a cent. He took me to a great agent and made sure I got my visa and was out the door to catch the car I had waiting to take me straight to the airport. I'll never forget his above and beyond kindness on that day and always recommend them when I know someone needs a visa!

Expensive but worth every bit. They are experts at every scenario. All expectations were met or…read moreexceeded. I was in great hands. Used them for myself and my kids

First and foremost Solomon was a very kind hearted person, I needed a passport at the end of last…read moremonth as quick as possible and it was my first time applying for a passport. He assured me that it was a simple process and nothing to be stressed about. He was able to give me multiple options on getting a passport within a short time span. As luck would have it, I was able to get my passport the very next day after applying! He really has everything up and ready for you as soon as you walk in and it's a seamless process! I'm so glad I found Rapid Passport & Visa, to also be able to meet such an amazing person! Thank you Solomon!

Should be called The Wolf of Passports. Solomon got my passport rammed through in 24 hours!!…read more Snapped my passport photo for me and was more concerned about finding a the best take, than I was. His office walls are lined with kids drawings, given to him by customers kids. Delightful! But most importantly, saved me from a world of stress.

I'm so glad I found these guys. They made the process much less stressful and what I appreciated…read moreso much is their friendliness and ease in communicating. It is really important when you're waiting for approval, delivery times, all of it. Responses to my questions and updates were prompt and reassuring. I was very happy working with Trevor and Eric! Thank you again!!

Really great service from these guys. I had to travel within 10 days and needed my passport renewed…read moreso after some research I chose Passport Now, and I wasn't to be disappointed. Very personal service as they basically take it very seriously and takeover the process for you from the form filing to handling of the documents to the state department. I got my passport within a week. Ok you still need to do somethings yourself like going to the USPS to get the process certified but everything else is done by Passport Now.

Amazing fast service!!…read more Living in WeHo area, dealing with passport services through the post office can be difficult and time-consuming. I went in early Tuesday morning to renew passport, and by Friday morning my brand new passport was already delivered to my door. The entire process was smooth, efficient, and completely stress-free. If you're in Los Angeles and struggling with the usual passport office process, I highly recommend using a professional passport service. It saved me so much time and hassle. Highly recommend!

Amazing service ! Needed to renew 2 passports for my daughters. Mark guided us throughout the…read moreprocess. Received passports in 7 days. Mark not only helps you process everything at the beginning, he also calls you throughout the process to let you know when it will be arriving/status. He called me the day before our passports were going to arrive and sure enough the next day they were at our doorstep.

I called this company for help with processing my visa. The person I spoke with was surprisingly…read moreuninformed about the basics of the process. My request is pretty basic and not even a rush, I just wanted someone to help since I'm a working professional and don't have a ton of time.

Thank you for getting me my passport so fast!! Great service and special thank you Mark for being…read moreextremely informative, helpful and getting the job done. I will definitely be recommending you guys.

After a stressful situation with UPS losing my passport right before my trip (I had travel plans…read morewithin 4 days ), I was told to go to the Los Angeles Passport Agency--and I'm SO glad I did. They truly saved the day. The process was smooth, organized, and honestly way quicker than I expected. I had all my documents ready, and I was able to get my passport the same day--within about 3 hours! A few tips if you're going: * Definitely make an appointment if you can * Get there early (they line people up outside before opening) * Be prepared for a bit of a wait to get inside--it's somewhat first-come, first-served when it comes to entry My appointment was at 8:30 AM, I got there around 7:40 AM, got inside shortly after, and was seen around 9:00 AM. Overall, the staff was efficient, helpful, and understanding--especially considering how stressful passport issues can be. If you're in a time crunch, this is absolutely the place to go. Highly recommend!

I have NEVER been to a government agency with such great customer service and streamlined…read moreprocesses. I wish I could type everyone's name who works there, but I only got 2 names. Melvin, the security guard, and his partner that day(sorry I didn't get her name) started my entire process smoothly by explaining what I needed to do. Then, they sent me upstairs to get my photo taken. The lady who took my photo was so sweet. I absolutely adore how everyone loves their job there. THAT says a lot about internal customer service. I am in HR and I can tell when an organization's employees are pleased with their jobs. At least it seemed like that. Good job! The guy who took my order the next day during my scheduled appointment was so nice. I wish I had his name. He was of Spanish decent. Dion at the will call window ended my process wonderfully today with a smile. Thank you!

the guy who owns this company is super rude and disrespectful. He says rude, racist things and…read morethinks he's funny. People are coming to him for help so he thinks he has the power to be a jerk. First he assumed i am Indian and that I am going to complain , then suggested I am white and said white people complain. Get out of America if you don't want to help ALL PEOPLE! He is so rude! In the end he refused to help because its ramadan. Would NEVER trust this guy with my personal info. You in the wrong business guy!

They were so helpful and quick. I have used them for all of my passport needs. I was worried i…read morewouldn't be able to get my passport before my trip but the wonderful lady from global VIP services helped me and i am watching the tracking of my passport which will be here before my trip. Im grateful for their professionalism and speed.

I've done my taxes with them for years but won't be doing again. Unprofessional, expensive and not…read moreworth it.

Great experience. Handled my paperwork quickly and efficiently…read more I also learned a bit of Portuguese while there.