Don't let this people into your home. The owner Jennifer Boyd is a big fraud. I made the big mistake to pay a deposit of $200 using cash app. She said she will send me a confirmation. Confirmed that she will be there before 11. Showed up 12 noon. I sent her a message letting her know my carpet was cleaned and I will need to renegotiate also based on their lateness. I wasn't home so I told her I need to discuss before they started working. Before I got home they had entered my home and started "cleaning". We finally agreed on $300. A few minutes later she requested the balance of $100 before finishing the job and I let her know I will pay only after the job was done satisfactorily. She proceeded to walk away with the man she came to clean with, leaving my house a mess and claiming she had done $200 worth of cleaning. She had cleaned absolutely nothing and was out in her car for several minutes prior. Do not let this fraudster in your home and never pay anyone deposit for anything until they complete the job fully and satisfactorily. Karma will get you. I will send all the videos and pictures of the how they left my house to my bank for a full refund of my money. Stay away from this people!!!!! There are tons of reputable companies out there that are way cheaper and have honest owners. This is far from it. I regret that my kids had to watch the exchange. I used it as a teaching moment to let them know never to pay deposits to any unverified and unreputable business no matter how much you think you need the service. LOOK ELSEWHERE!!!! Don't let this woman into your home. Read the reviews this woman has on yelp and you will see that you should never hire her. Not a real business with accountability so she will walk away and leave your house in the middle of a job in a messy state. A real company will never demand full payment for a job that is not yet done. STAY AWAY!!! read more

See all

I chose Izabella's Cleaning Service because they agreed to come and do a move in deep cleaning within a specific time frame. We closed on our home at 11 am and had movers coming at 5:30pm so we requested the cleaning take place between 12pm and 5pm. This allowed 5-hours of cleaning before my movers arrived. I should note that the price was $150 more than several competitors and they wanted 50% deposit up front for the move in deep cleaning. I am writing this because I would not trust these people to come in my home with or without supervision. Here is a summary of what happened. The day of the move two women (one was a team leader named Meg) showed up at the house a few minutes after 12pm. I was expecting more than 2 people given the specific time frame and the fact that it was a move in deep clean. The two ladies were polite, confirmed what needed to be done and said not to worry my house would be clean in time. They also informed me that they were both single moms and needed to leave to pick up their kids later in the afternoon but would be back quickly... Again I reinforced that we needed the house clean by 5pm. It didn't take long for things to get uncomfortable; within the first hour the two ladies politely asked me how much we were paying for the cleaning. I was hesitant to respond, they felt that their boss lied to them about how much the job was because they get paid a percentage of the cleaning fee. I told them the fee I agreed to pay and they were both visibly upset. They continued to discuss how they are always getting "screwed" by their boss. Over the next several hours the two ladies took turns leaving the house. The two of them were in the house together less than 2 hours between 12pm and 5pm. 5pm (5 hours from their arrival) came and the cleaning that had been done consisted of the kitchen appliances and about 10 casement windows. One of the ladies left at 530pm for the day leaving just Meg to clean the home. Our movers arrived at 5:30pm; we had to have them put our stuff in the basement and garage as to not interrupt the cleaning.... (If you have ever moved you can imagine how difficult this made our lives over the next several weeks) By 7pm (7 hours after arrival) we realized that our home would not be cleaned so we advised the movers to start moving furniture into the home. I asked Meg how we should proceed; this is when it got interesting. She got on the phone and completely lied to her boss. I overheard (eavesdropped) her telling her boss that the movers were in their way and slowed them down, she said that they only had one hour of cleaning left to do if they came back the next day, and I also heard her asking her boss if she could come get "gas money" from her. When she got off the phone she came in and offered to come back in the morning. She grabbed her stuff and left. I called the manager and explained that her employee just bold faced lied to her on the phone. I initially agreed to let them come back to "finish" in the morning, but after further thought I didn't trust them to be in the house now that our belongings were going to be in there. I sent a message asking them not to return and requested a refund. The manager agreed and processed a refund via PayPal. You would think it would all end there. More uncomfortable interaction - They had left a vacuum, I texted the manager that I would leave it in the driveway for someone to pickup, no one came... until 2 weeks later both girls were at my door. They asked me for the vacuum but were telling me they didn't get paid because I didn't pay. Yes, they were back at my door basically trying to guilt me into giving them money. I told them that I requested a refund and the manger agreed. I also indicated that about 10% of the job was completed, and that the job was understaffed for what was promised in the 5-hour time frame. I told them to direct their concerns to their boss and not me... Overall the manager did the right thing by giving me a refund. I accurately described the size of the property (sq ft and rooms), the house was not heavily soiled (little old lady owned it), and 5 hours should have been enough time for a sufficiently staffed crew to clean the house. She also promised two complimentary free cleanings that never came; but I wouldn't want these ladies back in my house anyway. No customer should be dragged in the middle of the employee/employer issues this company is having. read more

Don't use this company, Less is More. I bought 2 Groupon s and they ever returned my 3 attempts to contact them. I ended up getting a refund from Groupon as they never responded back after Groupon contacted them on my behalf. Buyer beware! read more

Not reliable or professional at all. **WOULD NOT RECOMMEND** Jen does not communicate. I booked services with them and paid in full a whole week before they were supposed to come clean. every time they were suppose to show up they never did and I always had to call her, she never called to say they weren't going to come. Was rescheduled a good 3 times when finally I said they needed to come and complete the services I paid for because I had people moving in. Jen swore up and down someone would be by the next day to do the job. No one ever showed up and she never called me (not a surprise). Jen stated she would give me a refund and I have yet to receive my money back. If you are looking for professionalism and someone who is reliable, I WOULD NOT BOOK THIS COMPANY!! read more

Overpriced compared to other companies and work isn't great. The worst part is the not showing up when they say they will. I understand the nature of the business makes it hard to give an exact time but this was much more than that. The last time we were scheduled I asked to know either AM or PM so I knew when I could leave to run errands and I got a text saying they were "on their way" I waited over 2 hours with no update. Eventually I just told them I was leaving and to cancel and never heard a word. This wasn't the first time that "on the way" was a complete lie either. read more