I had such a good experience here! I just had a baby and started grinding my teeth at night, and my tooth cracked, so I needed a crown placed. They got me in right away and Dr. B placed my crown, with zero pain during the procedure. She was so knowledgeable and efficient and kind. During my visit she noticed a cavity under a previous filling in my back molar that my other dentist missed, and showed me photos of my tooth with a special camera so I could understand what was going on. Also, the hygienist Michele and Jolie are also amazing!! Oh and also, this office charged me $500 less than my previous dentist was going to charge me! read more

I am a former patient of Dr.Hansen and just wanted to say this office is extremely lucky to have Andrea and Sofia. Both of these ladies are incredible at their jobs and I will miss them at my new dentist. 5/5 stars for these two angels. The reason I did not rate the business 5 stars is because of the transition from Dr.Hansen's practice to this one. I would like to recommend that patients of Dr.Hansen be notified of the significant difference in the price of services with this office. I went to my appointment and expected my bill to be the same (since I was not told otherwise) and was not prepared for the high increase in cost. Additionally, my appointment had been rescheduled from January to February despite my appointment having been established far in advance. The office was clean and modern. However, the environment did not feel as private as Dr.Hansen's was, it felt as though many bays were crammed in the space here. There also was loud System of a Down playing, which I feel like is not soothing music for patients with dental anxiety, like myself. read more

If you like a corporate run dentist this is the place. Not for me. Sophia great hygentist but don't like the way they run the business.

UPDATE: I had to work nearly two years with the CA Dental Board and my dental insurance to get my records. Attaching photo Ivory Pointe submitted to my insurance. This has been our family dentist for 20 years carried over from previous owner. My review and experience is similar to other on-line reviews and comments on Next Door re: dealing with the billing staff. Earlier this year, I had a procedure in which I paid in full when I scheduled weeks before. A few months after I had the procedure, I got a phone call from a member of the billing staff saying my insurance company denied my claim and she needed me to give her my credit card over the phone to pay the balance. I told her I wanted to talk to my insurance company before paying to find out why it was denied. The staff member told me she had already submitted an appeal and that too was denied, and I just had terrible insurance. I still called my insurance and they told me there had been no appeal - huh? The representative said we'll call the office together to sort it out. On the call, the dental billing was verbally abusive. Similar to another reviewer who wrote she had been yelled at in the waiting room by a billing staff member. I'd been told for two years I needed this procedure. After one exam w/ Dr Miller, he said I needed it to save my tooth. I was getting calls every couple of months to schedule. Therefore, it seemed this should've been approved. The insurance company responded that the dentist insufficiently provided justification. It was explained to me that the only tooth image provided was barely visible due to darkness and didn't include the root additionally the narrative was only a couple of sentences- simply there wasn't enough there to make any judgment, so it was denied. I thought no way- this office is very high tech. Dr. B even apologized during the appt for taking so many images, but she wanted to make sure I had what was needed for insurance. It made no sense these were not part of the claim - so once again we called the dentist for a three-way call. There was no answer and my insurance left a voicemail requesting they forward me the email w/ the claim. I didn't receive an email or any response - we made another attempt and I've sent multiple emails continuing this unanswered request. If an inadequate claim was submitted, this is a complete breakdown of patient trust and the dishonesty coming from their office is unethical. A review of the claim would clear this up - but repeated requests have been ignored. Staff tried to bully me like other reviewers because of a failure on their end. Patient care includes how a patient is treated by staff. It is very disappointing as it feels this is not recognized as this same theme of complaints is ongoing. read more

Ivory Pointe Dentistry - Unreadable photo sent by Ivory Pointe billing staff to insurance company - General Dentistry Near Me - Vista, California

After my last appointment I provided my 1 star review. I changed dental offices and would like to update my review to a minus 5. Ivory Point gave me two proposed treatment plans fire $1168 estimate with me paying $666.39. My new dental office provided me good feedback on my care with $0 needed for treatment. WTF! Please run far away. read more

0/5 Stars I came to Ivory Pointe Dentistry after over 5 years of choosing not to be seen because of dental trauma/anxiety. I came to Ivory Pointe with a toothache that was getting worse and chose this office because of good reviews on behalf of Dr. Ginger Hansen, I should have read the most recent reviews. I was told I needed a bone graft by Dr. Ginger Hansen as there was some food that had been caught in a very deep pocket that had not healed correctly. Dr. Hansen was great, but is retiring. I chose to continue with them because of having a good initial experience. Fast forward to today, I had my bone graft surgery which went well, I was shown the amount owed prior to the surgery which was $2,700 with $0 being covered by insurance. I asked why? I was told I would be reimbursed for 90% of the cost since that is part of my benefits, including $1,848 of remaining benefits that would also be put towards the cost. I asked clarifying questions multiple times and was assured that I was covered and would be sent a check refunding my cost later on. I just got off the phone with my dental insurance and was told that one of the procedures ($710) is not covered AT ALL, additionally my out of network benefits are only $1,330. As well my out of network coverage only being 80% for periodontist. So as of right now I know that I am already out $1200 minimum, and I have no idea how much else wont be covered just before Christmas. Please do not go here, and be very skeptical of any dentistry, a short yelp search and I found this is a very common complaint across many dentistries. I'm calling the office in the morning, I will update. But based off of this intentional lack of communication and being taken advantage of I will be cancelling all future appointments and will make sure everyone that I know, and everyone that they know do not come here. The fact that the business has not responded to any other complaints that are similar is all you need to know. Stay away. read more

If you'd like a teeth cleaning with a side of extortion, go here. Otherwise, move on to the next dentist. I missed an appointment, my bad, but a $75 dollar penalty?! They'll never call to confirm, just send text messages from an unknown number and wait for you to mess up. The office was incredibly rude and unhelpful, and I would never consider returning. Worth noting that this was not an isolated incident. Repeated occasions of trying to upsell, repeated phone calls to my insurance to deal with charges the dentist was pushing through that were incorrect, and the list goes on. Robyn, the hygienist, was awesome and will be missed. The rest of the operation is terrible. Plenty of other options, steer clear! read more

These are some of the rudest people I have ever encountered. Front desk girls gave me attitude and the dentist was extremely untrustworthy. When you come in to get a front tooth chip repaired, the last thing you want to hear from a dentist is "I hope I can fix it!" When I expressed concern to the office girls, they were nasty and rude. Do yourself a favor and don't go here! read more

this place is an assembly line of dentist and practitioners that charge way to much for their services. They do not consult with you on cost and always go for the high price services that your insurance will not cover so you have considerable out of pocket expenses. read more

I wanted to update my review and share that so since initially posting, I was reached out to by an office administrator who went above and beyond to rectify the situation. It's clear that the incident I had with one of the office staff was out of the ordinary. I'm grateful that Ivory Pointe took my concerns so seriously and worked hard to make it right. read more

I have been consistently coming here for a few years now. The staff is helpful, understanding, and really friendly. The office is very clean and relaxing, does not feel stiff at all (which is great for anyone coming in highly anxious). I have gotten a lot of work done here, from basic maintenance to surgical, so I can confidently state that they do care for their patients comfort from beginning to end. I used to absolutely dread going to the dentist but never canceled an appointment here :) read more

I love this dentist I have been going here for years they are so friendly and professional! Best cleaning ever! Ask for Sue! They really care about their patients and it shows read more

Oh man, where do I start? The office is amazing. Seems like they spared no expense on state-of-the-art equipment. That's where the good part ends. Full disclosure, I haven't been there in over a year but I'll explain why I'm finally writing this review at the end. First, they try to upsell EVERYTHING but what's worse is that there is inconsistency in their upselling. The hygenist told me I need to get a medium cleaning (or something to that effect) but it wouldn't be covered by insurance. The dentist then dropped by to say that a regular cleaning would suffice. Same thing happened to my wife, Dentist said one thing, hygienist says another! Unfortunately, she went for the medium cleaning and had to pay a lot more out of pocket. It seems like they're trying really hard to pay for all the cool new stuff but failing at getting their stories straight. I did need a filling. Ok fine, let's do it. They charged me upfront for the appointment I had to make for the next day. I asked very clearly "This is the entirety of what i owe, correct?". The receptionist explained that yes it was. I come in the next day for my appointment and they try to charge me the exact same amount AGAIN. We're talking about a couple of hundred dollars! I made sure that it wasn't a double-charge and they realized it was. Unfortunately again, my wife was double-charged just like me but didn't catch it. Now comes the actually appointment for the filling. Lady dentist injects novocaine but explains that she doesn't want to use too much because I'll be numb all day. Ok, she must know what she's doing right? Nope. I felt everything. Halfway through, she finally could tell i was in pain and asked if I wanted more novocaine. I've never had this happen before. Finally, the reason I'm writing this review. 12 months after that filling appointment, I get another invoice from them. They are certain that I owe them more money. They haven't been my dentist in over a year but somehow I have an account balance?! They will call you over and over until you concede to pay a balance that doesn't exist. Last word-of-warning, take any 5-star review with a grain of salt because they offer to enter patients into a drawing if they leave a 5-star review on yelp. Ethical, honest? You tell me. read more

Ivory Pointe Dentistry - Billing patients a year later. Ask for proof! - General Dentistry Near Me - Vista, California

I had my teeth cleaned by Robyn the hygienist, she did a great job, my teeth look and feel great. Robyn also gave me some great tips on keeping my smile perfect by following a few easy steps each day! Thanks Ivory Pointe for a great and efficient staff. read more

Recently I lost 2 teeth to a fractured root and Dr Miller place an implant for me. It was efficient and pain free and Dr Miller explained the procedure so I knew what to expect. His office is like a showplace with the latest equipment. He even used a new device called The Magnetic Mallet to prepare the bone. If you are wearing dentures or missing teeth go see Dr Miller like I did, he is now my best buddy! read more

Ivory Pointe Dentistry - Ivory Pointe Dentistry - General Dentistry Near Me - Vista, California

Most people do not enjoy going to the dentist...but my dentist's office is awesome. Dr Miller has done multiple implants for me with very little discomfort and no anxiety at all. My favorite dental assistant, Stephanie, holds my hand during the numbing process and rubs my shoulder to help relax me which is very comforting. Today Dr B. and Stephanie sectioned an old bridge which had quite alot of decay in preparation for another implant that Dr. Miller with do next month. Dr.B has a very upbeat personality and is a real perfectionist. Both ladies made me feel very comfortable and safe They are true professionals. I always ask fir Stephanie to be the dental assistant for my appointments. Give Ivory Point a try and you won't be dissapointed! Tell them Kay sent you. Give Ivory read more

I am so happy with Dr. Yaron Miller's work. After so many years dental problems, and through many dentist's treatment, Dr. Miler is the best one. Dr. Miller has performed extractions, bone grafts, implants, crowns with such advanced skills. I can't say enough how I appreciate the professional and caring Dr. Miller has been to me, he is just the best. The office is very clean, neat, modern technology, and comfortable. Dr. Miller has always been available to me for any concerns, needs and follow up care. My teeth look natural, healthy, white and I can eat anything I want. By the way, his office is packed with very professional staff, from the front desk to hygienists,...... I also like the relaxing tai chi garden he created in his office yard, so beautiful. read more

I have been a patient of Dr. Miller for many years now. His team is always so caring and knowledgeable. Dr. Miller is skilled and gentle but he is also very honest about work that needs to be done versus work that can wait. The office is clean and aesthetically pleasing. I love this practice so much that I won't go anywhere else! I have had both Michele and Robin as hygienists, both gals do a wonderful + thorough Perio cleaning. At the desk + on the phone Carmen and Theresa are always a pleasure to work with. read more

I have been coming here for about 4 years and this office has the friendliest staff that can answer are your needs and concerns. They do beautiful dental work and I highly recommend giving them a try. Thank you all. Ken K. read more

Always great service, Carmen at the front is fantastic and Doctor Miller truly cares about hisnpatients and Michelle, one of their high level techs who does laser deep cleanings. I schedule with Michelle as ahe is amazing at deep cleanings and a great person. Everyone here cares and they use current technology and procedures. read more

I set a new patient appointment in December for January, and they said I would be getting an automated text to receive paperwork by email. I responded to the text, but contacted them again a week later to let them know I never received the paperwork? Week of the appointment, I called, and they had me on hold for THIRTY MINUTES (30!) to "look into it". If this is how you take care of people, no thanks :( read more

I was looking for a new dentist that took my insurance and found Ivory Pointe Dentistry. Theresa in the front desk was friendly, professional, and got me on the schedule right away. The location was central and parking was easy to find. The staff greeted me as soon as I came into the doors, and the dental office was very modern with a spa like feel. The visit was good and Dr. Yaron Miller was awesome. Excellent visit and I look forward to go back. read more

I've been coming here for years and everything about this office is great. It's clean, updated and they provide the best care.

Best place ever!!! Although I hate the dentist... hey make me feel so comfortable and taken cared of.

3 cavaties filled in just 45 minutes! Staff is so helpful/ friendly & they always have me in & out of the office so fast! Thanks to the team at Ivory Point for always being positive, uplifting & caring about their patients! Highly recommend this dentist! read more

Great people staff is excellent. Dr Miller is the best at his profession and Dr Anderson who saw me today was excellent. Jolie (medical assistant) is awesome and Carmen and Theresa (Receptionists) are so nice at put your mind at ease. I can highly recommend this office and give them a ten of ten. Follow their advice and dont put off work. So important as the health of your teeth is directly tied to your over all health ... who knew? Now I do. read more

I've been coming to Ivory Pointe Dentistry for close to four years now and I am just amazed by not just Dr. Miller, but each and every one of his team. They're professional, great at the jobs, seem to have a true sense of family/team, and are remarkably caring. You won't be disappointed... and he has so much cool technology ~ that he says is truly important to help him treat their patients to the best of his/their ability! read more

The staff here are incredibly friendly and great with communication. I always feel welcome here and feel great when I leave. Definitely the best dentist to go to if you're uncomfortable about the dentist. I honestly enjoy the day my appointment comes around. Thank you everyone at Ivory Pointe! read more

Very nice dentist dr miller is great! He did my implant with no pain! Very clean new office the girls at the front desk are very nice too. Overall good experience when I go there. read more

I scheduled an appointment through Opencare a month ahead and a week later I received messages from them offering me earlier appointments. I declined and the day of I decided to call since they hadn't confirmed on Opencare. They said they had no appointment and had no record of me even thought they contacted me weeks before? Tried to reschedule but the lady on the phone was being rude so I decided to try another place. read more

Ivory Pointe is a life changer. I'm getting my 2nd phase of tooth implants done. I've had multiple treatments here as well. Dr. Miller is very professional and knows his stuff. read more

Great service from staff; they are gentle and friendly. The doctors a really knowledgeable and provide great quality work with my implants and new crowns. Overall great experience and located near me in North County San Diego. read more

Michelle is the best hygienist. Clean office, friendly staff, and they utilize technology!

I like they efficiency and transparency of the staff at this office. I also was extremely satisfied with the pain control I was provided during my visit. The equipment is state of the art, and the office is co tasted with my particular insurance, so quotes and payment were Also seamless. I don't have anything negative to say! read more

This is a very nice facility I'm talking spotless clean modern design with Amaizing aesthetic everyone is very kind and puts you first to make sure you have the best experience they are all very professional, diligent, friendly and most of all knowledgeable every experience I have had here has been a positive one from cavities to checkups and even whitening that will let you're smile shine even more as you walk out completely satisfied and full of bliss this is hands down the best dentistry in sandeigo county! read more

Ivory Pointe is simply the best! Their staff is so kind and gentle. I just had a crown put in and it feels great and looks amazing. In addition, I had my teeth whitened. I highly recommend Dr. Miller and his staff to everyone! You will be grateful you joined there team! Thank you Dr. Miller!!! Kathy C read more

Best cleaning experience each time , professional friendly and efficient.

I was very hesitant on coming in today but Robin saved the day! She is so kind and so patient. Thank you so much!

I came in today for a filling and my entire experience was great! I had no pain or discomfort and it was over with very quickly! The staff is always nice and the office is very clean! read more

This dentist office is amazing the people are awesome highly recommended! I'm so glad I found them! read more

Ivory Pointe Dentistry - Ivory Pointe! - General Dentistry Near Me - Vista, California