This place is great! They fixed my Mavado watch while I waited! I highly recommend them. We buy all of our watches here.

I found the customer service to be absolutely excellent! I was greeted as soon as I walk into the establishment. She made sure I was pleased with my watch band adjustment. I felt comfortable with the entire transaction. Thank-you. read more

Great service at this family run business. Usually can get my links adjusted within 10-15 minutes. Good deal if you checkin - adjustments end up being $20 read more

I took my class ring in to get sized, they had me try on size rings to select the size I wanted. I picked the size I wanted and they said it would be $25 and come back in 30 minutes. I came back in 45 minutes and the ring was the exact same size as when I took it in, then she lied and said they sized it and I'm like why does it still not fit? She then goes on to say it would have to be cut and sautered to make it the size I wanted. So why didn't you tell me all this to begin with? Or get someone who could evaluate the ring first before making a promise you couldn't deliver. And they still charged me for work they didn't do at all. If I could give them a 0 I would. I will not be using this business again. read more

It's About Time - Watches Near Me - Atlanta, Georgia

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It's About Time completely distorted my luxury watch. They are racists, assumed my watch was a fake, and instead of sending out for appropriate parts - they took my money and distorted my watch. I asked for my watch back if they could not repair it and instead of being honest that they could not complete the repair, they ran around town finding a jeweler to screw inappropriate screws into my watch. They are cowardly and not professional. They assured me my watch would be fine. It's not at all fine. Please tell your friends and relatives : NEVER SEEK SERVICES at It's About Time. read more

I would give them a negative number if I could. I left my watch with them for a battery and when I came back several weeks later they said they don't have the watch. Seems to have evaporated into thin air. Claim that I never dropped it with them, even though I have a claim stub just like they use. They obviously sold or gave my watch to someone else. AVOID AT ALL COSTS. read more

i never complain about these places. However this place is absolutely ridiculous. I go in there to get my watch resized and they throw it around mistreating it. I came to ask how long it would take and would be ignored all the time. Once i received my watch they charged me an absurd amount and again mistreated my watch and disrespected me to the maximum. read more

This place offers wide variety of services...Got couple of watches serviced...battery change, resizing of watch, etc...The technicians (James and Aamir) were cordial in dealing. The the work was completed in time. Over all Great customer service and good price too! read more

I have been to this Lenox Mall location several times and each time I tell myself that I will not return. But I frequently fall victim to a dead watch battery in need of replacement and am yet to obtain a good recommendation for a watch repair place to frequent....so I grudgingly return. The battery prices are different here depending on the day of the week. Sometimes they are willing to bargain and other times they won't. On my most recent visit, they wanted $15 to change a watch battery. They said the battery itself costs $8 and the remaining $7 is the cost of installation, which generally takes less than 10 minutes. Sounds like a rip-off to me. I cannot comment on the quality of their merchandise for sale. They appear to have a good variety of styles for both men and women, but their customer service is dramatically lacking. read more

Weird experience this time. I had no issues the first time here, but this time was different. I popped in during lunch on a weekday to get a new watch battery. After some time the guy comes up to me and said I have a broken gasket and need a new one, $10. I asked how that happens. He said "I don't know. Have you had the battery replaced before?" and I thought to myself "Yes...by you." So I get the new gasket and battery and the guy is ready to ring me up, about $27 total. But he can't process my credit card because another employee is on hold on the phone (??). When said employee is informed of the situation he gets off the phone then gives the other employee a hard time about having to get off the phone. He jokes "but for you, I do it". Ummm..how about for your customer...??? The one who is trying to pay you....?? I think I'll go elsewhere next time my ticker stops ticking. read more

Sonofa... I wish I had read the other reviews on Yelp before heading here. Truth be told, I had a broken pin on the band of my watch and I was in the Buckhead area. It's About Time is the only watch company I'm even familiar with so I stopped in at their Lenox location. I handed the lady my watch and she told me it would cost $15. After returning from the back of the shop with manager alongside, she said it would be $25. I said, "What happened to 15?" The manager responded for her, "This is a difficult pin," and she piped up aggressively, "NO! I TOLD YOU $15 to $20!" She didn't. They came down to $20. Why I didn't take my watch back at this point is my own beyond me. While waiting, I witnessed a clerk use sale tactics that would put used car salesmen to shame. 15 minutes later my watch was handed over to me by another worker. He showed me the receipt and explained that there was a one year warranty on their battery replacements? I didn't get a battery replaced... Upon further examination of my watch, the pin was a poor fit and while they forcefully hammered it into place, they dented/scratched my band. The whole experience really reminded me of Sabra Price is Right, especially the misfit pin - "So? Pinnacle is good company! Inside is same as Toshiba! TOSHIBA GUTS! Is same thing!" read more

I have gone to this place for over ten years and was shocked by the unprofessional service I received 2 weeks ago. First off the price of their watch batteries has become ridiculous they tried to charge me $40 and ended up charging me $30. The day I got the watch battery changed I wore it an hour and one of the pins popped out they had bent it when installing the battery. I went in 2 weeks ago to get a replacement pin cause I can wear the watch. When I started to tell the girl why I was there she immediately started acting like I was making it up and never had been there asking to see my receipt- I didn't have one with me and she got increasingly rude saying there is no way they bent my pin etc. I worked in the jewelry business for 4 yrs. It was like she knew they had bent the pin and was making any excuses she could. A professional store would have been like " oh let me get you a new pin put in we are so sorry fixed my watch and been done with it. Nope not this one the girl continued to argue with me and when I produced my bank statement showing the charge from them she wouldnt even look at it and told me I would have to take it up with her manager as I was being rude lol me I'm not the one who over charged someone for a battery and then bent the pin on their watch so not only did they pay for an over priced battery but cant wear their watch. I sent an email to the manager and still havent had any response. Please do yourself a favor and dont even bother with this store read more

After reading the other reviews a few weeks ago I decided not to get my watch battery replaced here. I found myself in Lenox mall yesterday with my favorite Armani watch still in my purse dead as a doorknob. I figured I would try them anyway. I am so happy I did. I had priced getting my battery replaced and knew it would be between $30-50. I was greeted by a nice man when I walked in. I told him what I needed. He checked the price for my battery. He told me it would be $45 but he'd do it for $35. At this point I would of paid anything honestly lol. I agreed and he gave me a time frame of 30 minutes. He gave me a ticket to pick it up at that time. When I came to pick it up he was with another customer but acknowledge me right away. Finished with his customer and retrieved my watch. He let me inspect it and asked if I needed anything else. My watch was clean and neat. The man who helped was the only employee I saw while in the store. He was very nice. Considering the cost of the watches I wear $35 is not much to replace a battery. And even for a cheap watch $10-15 (per other reviewers post) is not much considering you are not having to find the battery and crack you watch open yourself. Maybe Walmart is a better option for these people. As for me I will continue to use this business for my watch repair needs! read more

This is my first time writing a review on anything but I had to share about my experience at "It's About Time". Their service is horrible. They will not handle your timepiece or repair it with care. It's About Time charged me $800 for my watch repair and it was not functional 24 hours later after they returned it to me. They were not interested in fixing it and their warranty is not enforceable. It also took them 2 months to repair my watch and I had to call them repeatedly every week until they returned it back to me. I highly recommend taking your watch anywhere else. Their customer service, repair knowledge, and attitude is the worst I have ever seen in any professional setting. read more

I went here yesterday to have links taken out of my watch. The man working at the desk had me try on the watch and told me how many I should take out. I asked the total price and he said $24 dollars. I agreed and came back 10 minutes later. The size was still too loose, so he took out more links after I waited a few more minutes. Then he said the final price would be 12 dollars more for taking out the other links, totaling $37. I was surprised because I specifically asked him for the price before the work was done and he made no mention of the extra charge after he misjudged the links needing removal. After a brief argument, he scoffed at me in disgust and honored the original $24 price agreed. Dishonest and shady to say the least. Go to amazon.com and get a kit for 10 bucks and do it yourself. This experience was motivation enough for me. read more

Came in for a watch battery replacement. They wanted $75 to do that and "check some seals." Make your own decision. read more

Love this place! Always fast, friendly and efficient! Throw in good value for money as well as highly knowledgeable you have a great place for watch repairs, battery replacement, strap replacement and purchases! read more

This review is for the Lenox Mall location. Do not have your battery replaced here...period. First, the guy destroyed the little slot that was on the side of my watch used to pry the back plate off. I asked them what happened. The guy then tried to buff it out and handed it back to me with a big "U" shaped scratch about 1/4" in size. I asked again and was getting very upset. The manager took the watch back to the "repair man" for a third time. The guy went to polish it off and this time the machine made a terrible sound. The guy then tells me he needs to fix the watch and it will take a day and to come back. I said I couldn't wait so he told me to come back in 15 minutes. I waited outside for 10 minutes and then decided to look through the glass and saw that my watch was in pieces and he was now trying to fix the mechanical parts of the watch. The sound I had heard before was my watch getting smashed. I demanded compensation for my now busted watch. He wanted to give me a guarantee on my own watch after he fixed it...ha! no way. My watch was destroyed. He then wanted to give me a watch of theirs of the same brand but I didn't like any of their watches. He would not give me money and offered to order the same one. I didn't not want to deal with them anymore so I decided to accept a watch of the same brand but was not really what I wanted. The manager was not rude and offered to replace the same watch; however, the moral of the story is "don't let them touch your watch." read more

What a ripoff! Had two watches, one needed a battery, both needed bands replaced. Purchased bands online from manufacturer. Asked sales person how much for battery. Quoted me a price. I asked if they could change bands which I provided. She agreed. I returned 15 minutes later and the owner charged me $15/each to change bands + battery replacement cost. A two minute job with proper tools - Sales person nowhere in sight. Owner ignored my complaint! Fast Fix replaced my last watch battery and changed band for free last year. Never will I use it's about time again. Buyer beware of the bait and switch! read more

I had a watch battery replaced for a very low price. The staff was friendly and the repair was very quick. My girlfriend also had her watch repaired here the day before and they did an excellent job with hers too. My watch is a Kenneth Cole analog and hers is a Timex digital. This location seems to have technicians who have good knowledge on a wide variety of watches. It was very pleasant to interact with them. I will be returning if I have any problems in the future. Batteries come with a one year warranty. read more

Andani was very help and gave great service. The repair service and battery replacement was quick and efficient . I would recommend you visit read more

Rip OFF! Do not come here for basic repairs. I came in to have the band replaced on my diver's watch and it cost $20. Bare in mind, I had the replacement band with me, and all they did was take out the pin, put the new band on, and replace the pin...for 20 bucks! Take my advice, go the real watch repair store. read more

Me and my bf came in for a repair on his chain and Anita was really nice and helpful the entire time. She helped us find the best option for his chain and answered all our questions and concerns. The chain looked like new when we got it. I definitely recommend this place for any repairs! read more

Came in to get the links removed out of a watch. They are convenient and fast. Park near the food court and you won't have to deal with the walking through the mall unless you really want to. Decent pricing and no complaints. read more

I went to several stores to have my Marc Jacobs watch serviced but no one carried this brand. This store accepted my watch immediately and said they would have a new battery and links taken out in 20 minutes. I was very pleased with the customer service and the quick response to my request. I definitely recommend coming here for any watch repair. read more

Air cleaned my beautiful watch and gave me a 3yr warranty!!! There's always someone on site too!

Great service, record time every time!!! Just needed a pin fixed, walked right in and right out!

****Horrible service Price Gouging Scammers*** . They start off with a higher price then miraculously they have a so called Best Price. Why wasn't this price offered in the beginning. read more

I had terrible experience in this store! If they opened the back cover of your watch and you changed your mind, they will take 25$ from you because their service (to open back cover) costs 25$! read more

NEVER GO HERE PEOPLE!!! VERY BAD, POOR CUSTOMER SERVICE!!!! They take your money! Those bogus coupons are just to keep you coming back. They lie and don't honor them. The main guy with the "burgundy" hair is VERY DISRESPECTFUL! I'd like to get him outside to see if he'd act the same way.....losers! read more

This place has the worst customer service I have ever experienced. I took my watch there last year for repair (regrettably) and it took them almost THREE months to fix and return to me. It broke again in less than a year, so I had to go back because it was still under warrantee. The original bill was $900 for repair, so I didn't want to start from scratch with a new vendor, but I knew I was in for another bumpy ride. It took everything I had to walk back in there a couple of weeks ago. It's like ordering takeout - rather than 15 minutes, they say everything will take "one week." It never does. They say they will call you back with an update, they never, ever do. They say the person you're trying to call (because I learned to get specific names so they would stop pointing fingers) is never at work that day. I have tried repeatedly to communicate my concern about their poor service and lack of communication. They don't want to hear it. I read them my notes from a previous call and they say, "Oh, I am so sorry" but never do better. I swear it's like I'm being phone pranked every time I call because the conversations are pointless and the staff sound absurd! Do NOT go to this place - even to get a battery replaced. It will likely raise your blood pressure! read more

Bought a watch here years ago and was told at the time that my first battery replacement was free. Returned today for that replacement and was told that it was $39, and that the Manager had to authorize any free replacements. But, the Manager is "out of town and without a phone" and couldn't be reached. How convenient. Especially in an age of technology where phones are mobile and work in the far reaches of the planet. And check my price point versus the other reviews here: $39? Nearly three times the cost of others. Eventually haggled to $15 since I didn't have a receipt from a purchase made years ago. Even filled out paperwork for them at time of purchase, but that's been lost and "systems changed". read more

Watch repair shop and jewelry store tucked into the corner above the food court. I went in early Saturday to have the batteries replaced in two watches. The sales person was very friendly and assisted me promptly. I walked around for about 15 minutes and then they were ready. Will definitely be back. read more

I came here to get the wristband changed on my Movado watch. Within 5 days, the band was falling apart. I went to the store to ask for a refund, but since it had been 9 days I was told I was too late and they could switch out the band or give me a store credit. She told me the reason the watch fell apart was because the band (they put on) didn't have any stitch. When I bought the replacement band, they didn't have any bands with stitching in my size, so that's why she gave me the band that she did. I'm extremely unsatisfied with their service and level of professionalism! Why would you sell me a band that you knew would fall apart in a matter of days? Do not visit this store for watch maintenance, especially for high end watches. read more

I gave IT's About Time my Brietling Watch to repair and it took them ten weeks before receiving my watch back. The work done was crappy. I paid them anyway, later found that my watch crystal was damaged and still have not received a replacement crystal nor compensation. Instead, I was offered a generic Watch crystal for my Brietling. Horrible experience!! read more

I brought my watch in for a simple battery repair and they provided the wrong battery and no refund. Never. Go. Here.

Worst service; don't waste your time. Failed to resize my watch correctly and then did not offer a refund. Told us it would be ready in 30 minutes but 1 hour later the watch was still not ready. They kept us waiting by saying "2 minutes until it's ready" but 20 minutes later we still did not have the watch. They also scratched the watch of the customer ahead of us and refused to offer a refund. read more

I should have read the reviews before entering this store. I bought a leather watchband on Sunday night and Tuesday, the band had ripped and one of the clasps had fallen off - 2 days after I bought it. I went back to this store today and was told by its employees that (1) there was no warranty, it was the manufacturer of the watchband, not the store, (2) they refused to refund my money, and (3) there was no manager/person with authority onsite until Sunday. This is unacceptable and I would strongly caution against spending your money in this establishment. read more

Awful place. I bought a SEIKO watch there in 1987 and It's ABout Time gave me a lifetime certificate which I still have for a replacement battery for the watch. It says from ANY It's About TIme as long as it is me and the serial number of the watch matches. Well, I went into Lenox It's About Time and the guy looked at the certificate and said "it is a new owner and NOT valid". I said the certificate says any It's About TIme and I had bought it there. He refused. I should have followed the other reviews of this place. Bad NEWS read more

went to get a pin for a watch was told $10.00. after seeing the watch i was told it was a special pin and would be $35.00 because it was a rolex. BULL!!! took the watch to another place in the mall Tourneau"s and they did it for free. They will be getting all my business !!! read more