We had been to Salon image many times in the past and never had any issues. My daughter made an…read moreappointment the day before prom to get her hair highlighted (she was already a blonde). She had been chatting with the stylist beforehand via messenger sending pictures of what she wanted. Once she arrived the stylist said "that will take to long i cant do that, but i can do highlights....wellll that is what we booked for so cool. Once my daughter's hair was washed we saw the problem. Her hair was GREY with black splotches all through it. We asked for blonde highlights and she ended up with white/grey hair and black splotches all over her head. The root smudge was not done with a brush but done by rubbing the smudge on her fingers and just rubbing into her hair, which was then all over my daughters head and never cleaned up...The root smudge was BLACK, not even close to what it should have been...We had to go to another Salon who said they cant even fix the HORRIBLE job for 6-8 weeks. On top of this, we have called twice and no manager has ever contacted me... PLEASE SHOP AROUND and find a salon who has stylists who knows what they are doing.

Brooke W. did my hair, and she was amazing!!! I had had enough of my pandemic long hair and have…read morenot had a cut for about 2 years. I have thinning, stick straight grey/black hair and have come to terms with it. I usually have it layered and have it done 2 to 3 times a year. Brooke took her time and asked me questions on how I wanted it and the length of it. She made me feel very special, something that I didn't think i needed. I did not feel rushed; I felt pampered and valued. WOW!!! ALL THAT FROM A HAIRCUT!!! I definitely will be coming back and will be giving recommendations.

Haircutter Terri twice me a great haircut. Easy to book. Price was reasonable. I would go again.read more

Per a friend's recommendation, it was Teri to the rescue yesterday. (I vow to never use "box…read morecolor" again!) Teri applied the perfect color and expertly saved the day. A very nice salon, too! Hair Shack is my new home.

I've been seeing Angela at pin up girls since 2017. My hair color has never looked so good. She's…read morefast yet thorough. And I trust her 100% with my hair. I get highlights, btw. The hair salon is always clean and has music playing. It's always a pleasure to go there!

I love everyone that works there they are so kind and welcoming and appointments are easy to getread more

Very unprofessional establishment. I was stood up, no explanation whatsoever. I scheduled my…read moreappt online, like I've done before. I showed up early, the shop was closed, but I figured they were at lunch. Appointment time came and went and shop was still closed, workers from next door shop said they were not opening today, they even tried calling the hairdresser, very upsetting, I wasted my time and gas driving from Chincoteague for nothing. Had I received a call or last min cancelation I would've understood. It's ironic that I even received a reminder while outside waiting "your appointment is coming up"... I wouldn't recommend them.

Went for the first time today and am definitely going back! The whole staff was super friendly and…read moreBetsy took one look at my inspiration photo and nailed it The salon was super clean and overall a very welcoming environment, I highly recommend you stop and check it out!

Visited for the first time off the recommendation from a co-worker. I'll be honest, I absolutely…read morehate getting my hair cut, but my stylist made the experience extremely pleasant and he actually listened and did exactly what I asked. He also gave me a lot of fantastic suggestions about styling and was not pushy at all with selling products etc. which I greatly appreciated. I will definitely be back. Really enjoyed my experience. The shop was also very clean and nicely decorated. Best of all, the price is so amazing $30 for an awesome haircut (and he even helped me style my bangs), hell yeah! I will definitely be back.

The shampoo chairs have reclining feet that helped me be comfortable. My stylist was wonderful and…read moreI got the haircut I described. Great place!

Look elsewhere. There are plenty of other salons in the area that offer much more, and please, do…read morenot give them your credit card. They claim they tell you they charge 50% as no show fee. I regrettably marked my calendar for the wrong date and missed the appointment. Without telling me, they took it upon themselves to charge my card $70.00! It was completely unauthorized and it was for 50 percent of services that I was not even going to get if I had shown up for the appointment. After talking to their GM, they refused to give any of it back. These people are sharks looking for money any way they can get it. Please look elsewhere before going and do not allow them to keep your credit card information; it will not turn out well for you! Brandon, try as you may to justify taking $70.00 from someone who is a loyal customer. You have skewed the facts and they are not true. I never get a blow out and I was scheduled for five foils. I should not be held accountable for your employee who booked it otherwise. I urge you to speak to Jenn. She will verify that I always walk out with wet hair. How you can justify doing this is beyond me, but I do intend to pursue the truth of what went on here in spite of your response. Customers, do not be fooled!

Drew cut my hair after having a bad experience at a different salon. There wasn't much to work…read morewith, but she certainly did a great job and I am very grateful. I will definitely be coming back! Thank you Drew for your time and patience. Understanding my needs. Silvia

I think that this is one of the nicest salons I have ever been to. Rhonda is a wonderful person and…read moreruns the salon like a family. I know the clients feel like part of the family as well. Recommend for color, cut and listening to what the client wants.

Wow wow wow! I cannot say enough great things about this salon and Stephanie…read more I was in town visiting my parents from Richmond ,Va, where I've had my hair done by the same woman for the past 7 years. I am in the process of moving, so decided to check out Salon 16 because I was in desperate need of a highlight and hair cut. I was very skeptical and apprehensive in having someone else do my hair, as mentioned I've been seeing the same woman for years. I am also very particular about my blonde hair, the toning/conditioning treatment, and all the fine toothing things that comes with bright blonde hair. I read amazing reviews about Salon 16 online and they were spot on. First off-Stephanie is amazing. Not just an amazing hair stylist, but incredibly friendly and personable; I really enjoyed talking with her for a couple of hours. I told her exactly what I wanted and she delivered! I had just about a full highlight, rounded long layer cut, toner, and a conditioning treatment. My hair came out absolutely beautiful and healthy. No brass, no yellow, no damage, and no over processing. It's really just perfect. Again, this was the first person to touch my hair aside from my normal hair dresser and I was blown away. The best part? It was leas than half of what I paid in Richmond. Normally I get the same services for a little over $400 with tip. $190 at Salon 16 and just a fantastic of a job. I highly recommended this salon and Stephanie if you are particular, have blonde hair, or on the fence about visiting...just go! 10/10

Sorry to not be able to give a good review of my experience here. I really wanted to love this…read moreplace because the location was within walking distance and would be so convenient. However, the manicure I got was really subpar. I got it yesterday and it's chipping today. It's gel which typically lasts two weeks. I think it was just a young, inexperienced manicurist. The nail shape is bad and the polish looks like I did it myself using my non-dominant hand. She was very sweet, so those are my two stars.

I am on the verge of tears. We are on vacation and wanted to bring my son for a back to school…read morehaircut for his first day of kindergarten and came across this salon right near the house we are staying at. I asked SEVERAL times if they do boys' haircuts and was told several times that they absolutely do. The girl who cut his hair, Laura, reassured me over and over that she does boys' cuts "all the time" but yet did not know what a skin fade was. I should have stopped her right then and there and taken him elsewhere but gave her the benefit of the doubt. I had to stand over her the entire time trying to get her to even out his hair and she kept switching tools literally every 10 seconds from straight razor to scissors to clippers with guard to smaller clippers etc etc. It was very clear she did not know how to do a boys cut from the beginning. All she had to say when we walked in and asked if they do boys hair was "no I'm sorry we really don't" and I would have thanked them and gone elsewhere. Don't say you can do a certain cut if you very obviously have absolutely no idea what you are doing. She did not shave any of the hairs on his neck and still had long hairs over his ears. I am completely in shock at how this can even happen at an establishment. I am so upset and the worst part is that they charged $25 for what should have been a 5 minute cut! She didn't even have to touch the top because we are growing it out!! Now I have to try and get him to his regular barber the night before school starts when we get home from vacation and pray they are able to fix this mess. I am hurt that someone has no issue doing this instead or just being honest. Please don't make the same mistake I did. I wrote this review to save the next boy from getting a botched up hair cut. The picture doesn't even fully show how uneven and not faded it is. It looks even worse in person!! My poor little guy