My family spent Thanksgiving weekend at a beachfront condo over Thanksgiving weekend (Wed-Sun)…read more They were closed when we arrived at 1:30, closed Thanksgiving, which was expected. However, they were open 12-3 on Friday. I emailed the office Thursday to advise the condo was beautiful, but not clean. I even emailed these pictures. I know the e-mail was correct because I had contacted them a few times prior. Not only did they not come to clean, or at least bring me a cleaning tote, but they didn't even bother to call or email me regarding the complaint. It's been 2 weeks. When you have to pay It in full 30 days prior to arrival, it should be clean. They also want you to run the dishwasher, which is impossible without dish washer detergent. Duneside III #206 is right beside the pier, but it's noisy because it's at a busy intersection and the windows facing the road are old. (And filthy) Patio door and window need screens. Barking dogs and rude guests who get in after midnight and stand outside your window talking. If I owned that condo, I would expect the rental company to clean it. Not swiffer, clean the pics, the baseboards, the doors, cabinets and window sills. You pay them to do these things. I have fibromyalgia and needed to soak in the bath. This is their idea of clean. The view is gorgeous, but I don't think we'll stay here again.

After my transaction with Mary, I was left dealing with a financial loss and dispute-related burden…read morethat should never have happened. The experience raised serious concerns for me about professionalism, communication, and accountability. Based on my firsthand experience, I would not recommend working with her.

This management company lacks business etiquette. If you don't enjoy the profession you're in…read moreanymore, please find something else to do. It's unacceptable and unprofessional how you're conducting business with people that owns a unit. Please don't make me escalate this issue higher. Rectify my issue, answer my questions and don't respond by talking down to me. I've EARNED the RIGHT (and assisted in PROTECTING YOURS-as a retired US Army combat veteran)-to be treated with respect and dignity because I also, GIVE IT! Please keep in mind, that "Everyone has someone to answer to, even if you are the boss."

This company has been overrated at 2.4 stars. Bill (HOA manager) and Mike (owner) came to look at…read morerepairs for our property. When I called to speak with Bill about the repairs, he raised his voice at me. When Bill and Mike arrived onsite, I asked a simple question of who's responsibility the water damage on the exterior wall was. Neither of them would answer the question, instead deflected as to how old they thought the damage was. Mike and Bill repeatedly spoke over top of me when I was asking questions. When I asked them politely to answer the question I asked, Bill advanced on me from 2 ft to six inches and yelled in my face. When I told him to speak respectfully to me, he and Mike stormed off angrily stating "they were done and leaving". This company is embarissingly unprofessional and clearly unable to control their tempers, which makes them dangerous to do business with. No one else raised their voice, or lost their tempers, including the other property owner, and our general contractor. However, Bill seems to treat intimidation as a normal way of communicating.

I have used this property management company for 2 years now and they are wonderful! Both Lori's in…read morethe office are great and Lori Orlowske is always on top of it with a great sense of humor! Chris is also quick to respond to you when it's after hours. If I could give them 6 stars I would!

From the owner: Property Management Annual and Vacation Rentals…read moreLeasing Agreements Property Location And Analysis Preventative and Corrective Maintenance

Where to start. First off when we got into the apartment on bent grass, there were NO sheets on…read moreany of the beds, it took 24 hours for them to be brought and just dropped in the hallway. The apartment is dated what can only be described as the mid to late 80s. Like the condo from the show " golden girls). Some of the door handles are loose, paint on some of the walls is chipping and there are small holes around the place. Only 1 of the 3 TV's gets a connection. The furniture is worn, beds are not comfortable at all, mattresses sag, sleeper sofa in livingroom is shot and sags very badly. Not to mention when I opened the cabinet under the kitchen counter, I was greeted by those little brown bugs that can survive a nuclear attack, ROACHES, just insane they would call this place clean and lie because it looks nothing like the photos. The best part of it, is the pool is only 30 ft away and open till 11pm. Sorry my company had to pay for this. If I was on vacation and spent MY money for the family, I would be pissed. I would definitely recommend checking it out in person first, then making a decision. Not sure of the other places here but this one sux.

This management property is not good for your rental properties. Being out of state, when things…read morebreak down they didn't get to me right away. Then your renter is not happy. I've lost a lot of tenants.

i would definitely to rent out my properties because i feel they are not honest people with…read moreintegrity... the took money from a old lady for a application fee and than intentionally give her the run arounds so they can keep her money. how can you trust a company like "permenter realty" when they been around a very long time and don't seem to be honest about anything.

Excellent real estate property management office in Surfside Beach South Carolina. Responds to…read moreproblems quickly. My air conditioner went out in the heat of the summer on a weekend night and service personnel showed up within an hour. By midnight the apartment was cool again. The best of the best.

Garden City realty was great to work with. We had issues with the property and they sent Buddy…read moreJustice to help us he was great!

*HIGHLY NOT RECOMMENDED TO CHECK-IN OR OUT ON THE WEEKENDS*…read more Unfortunately, our check-in experience with Garden City Realty was extremely frustrating and poorly communicated. Everything leading up to our arrival was fine. On the morning of check-in, I received a text around 10:00 AM stating that our rental property was ready. I followed the check-in instructions we had been provided and went to the Garden City Realty office, only to find that no one was there. I sat in the parking lot for more than 20 minutes trying to reach someone so that we could check in and get our keys. I called the emergency number, and the only extension available was for housekeeping. The woman I spoke with tried her best to help, but there was only so much she could do. Thankfully, the actual homeowner happened to be at the property and was able to change the door code for us while my in-laws were there. Otherwise, I'm not sure how long we would have been waiting to gain access to a property that we had already been told was ready. What made the situation even more concerning was what I learned afterward. After I emailed the office about our experience, I was contacted with an apology and was told that our check-in packet was not even placed in the outside lockbox. I was also told that I should have been contacted with the information needed for check-in. However, I received no phone call, text, or email providing that information. Then, the following day around 2:00 PM, I received a call from the office asking if I still needed keys. At that point, we had already been at the property since the previous day. That made me question whether there was any clear communication or tracking of whether we had even successfully checked in. I do appreciate that someone from the office contacted me after my email, apologized, and acknowledged that the check-in process was not handled correctly. However, guests should not have to track down staff, call an emergency number, rely on housekeeping, or fortunately have the homeowner on-site just to gain access to their vacation rental. Weekend check-ins are certainly not unusual for a vacation rental company, so there should be a reliable process in place when the office is not staffed. The lack of communication and preparation made the beginning of our vacation unnecessarily stressful and inconvenient. I hope Garden City Realty uses this experience to improve its weekend check-in procedures so another family does not have the same experience.

PLEASE DO NOT MAKE THE SAME MISTAKE WE DID!! USE A DIFFERENT COMPANY! We rented a house for a month…read moreso I could complete a masters program at Cal Poly. To start with the house we rented had an attached apartment. When we reserved this location we were told that it was included in the rental. Then the week before we got here we were told that the space had been rented and we would be sharing the property. This forced two of guest to sleep on the floor. We were promised internet and after a week still do not have any. (I can not complete my masters school work) The house has bugs, the microwave doesn't work, and the customer service is the worse. They will ignore our calls, and claim they never got messages. Please save your self the trouble and use another rental company. This one is terrible.

We booked a nice big house for our family reunion this summer in Myrtle Beach. We all booked…read moreflights, had it on our calendar for over 6 months, etc... then a month before the check-in date they tell us "Oops, the house is already booked by the owners and there's nothing we can do about it." A month is not much notice to find a house big enough for 20 people! In the end they cost us THOUSANDS of dollars to find a new place and change our plans last minute. Avoid these jokers at all cost!

Be assured that when you hire the Van Sants your home will be well taken care of. Buddy discovered…read morea plumbing issue that needed to be addressed while the house was vacant. He took care of it right away and made sure the rest of the home was safe and sound. Professional, friendly and reliable -I highly recommend Van Sant Home Watch!!

From the owner: As graduates of The Home Watch Academy and certified Home Watch Reporters, Geri-Lynn and her…read morehusband, Buddy, know how crucial it is to protect your investment. The combination of our extensive experience in the construction industry, technology expertise, and a personal family-owned touch provide Van Sant Home Watch a strong foundation to watch over your property when you are not there. As certified Home Watch Reporters are background checked, fully insured, and bonded. Serving all of Horry County.

Southern Coast Management is the absolute best place to rent from! I am so pleased and thankful I…read morechose to rent from this company! Angel and Tisha have been so patient, helpful and quick to respond through my whole process of moving into one of the properties! If you are thinking about renting from Southern Coast, do it! You won't regret it! Anything you need, they are a call away!

I contacted Barbara Heller of Remax Southern Shores to show my partner and myself a home many years…read moreago. Barbara was friendly, welcoming and very knowledgeable. We flew to Myrtle Beach several times a year, for several years, looking and looking, but we didn't find the right home. My partner went on walkabout, so I found the right house and bought it, with Barbara's expertise and guidance. I closed on the house without being here, and everything went smoothly. I moved in and my ex-partner found out I left the state, he proposed and we married. We both love the house and are very happy with it. I could not have done it without the help of Barbara. Thank you!!!

Chrissy Weiss (and Joe) were an amazing team! They took the time to listen to what we were looking…read morefor and found us the perfect home. They were quick to respond with any questions we had and explained the process to it went smoothly. If you are in the market to buy or sell, you've come to the right place. I would highly recommend using Chrissy (and Joe), they will do all the homework for you and get you in your perfect home! You'll thank me later!