Tom answered my phone on a Friday morning. He was fully booked, but came out that Friday afternoon…read moreat 5pm to check on some issues that were found in an inspection report. He spent a good hour, thoroughly investigating the issues and writing down his findings afterwards. He was a very pleasant contractor to work with, thorough in his approach and trustworthy in his actions. I highly recommend Tom.

Rip off - too expensive as a customer-no communication or it takes one hour before an employee gets…read morea response from a question (NEVER SPEAK TO A LIVE PERSON) even if the customer is standing there waiting\ will dock you money claiming no show of r late start if the customer isn't home or running late to greet you. Will hold half your check during the time they review your disputes and have never a winn in employees favor. Seems to be a scam or at least headquarters are not in this country. Beware either side you wish to be on customer or employee

Repaired my roof and was very polite. He answered my questions and would also explain his expertise…read moreon the matter which helped me understand the process. He is negotiable as long as it's reasonable of course. Very time management but also be mindful of weather.

new business. contracted to repair and replace a small metal…read moreenclosed patio roof. repair was unprofessional and left us with more leaks than when we had contracted the repair. initially requested half the money back for the repair since we have to hire a different company to repair their work. haven't heared back from luciano gomez. wanted to give them a break considering they are new, but not responding has caused us to persue small claims court.

I regret ever letting Tom Williams on my property and you will too. Threatening violence on a…read morecustomer as a business owner when I asked him to finish the job.. AND he made a false review about me at my work, trying to get me fired! As you can see in his response attacking someone with their personal name and location. Go read his other 1 star reviews that are buried under friends reviews, especially the one in Texas. It really is hard finding good work these days.. Should be reported to BBB, FTC and the IL Attorney General due to § 465.7 Review Suppression law for making a false accusation about the reviewer . Tom quoted me $15k for the roof. I declined gutters and the upgraded shingles etc due to lots of medical expenses for my son. During tare off they had no regard for my gutters and tore them off/destroyed them and left. My fasica had gaps in it and Tom didnt think to seal the exposed interior of my home, allowing birds and other animals to go into my attic and remove insulation/make nests. I have pictures of it all, and it rained that night.. He left a job site unsecured and open to elements, a professional would NEVER do that. I called and asked why they left and to come back to seal the exposed places. FOUR DAYS later with an open home to elements and excuse after excuse a gutter company came and put up gutters. He would not tell me price, and then when he did and I disagreed with the price he emailed me at midnight to tell me I was right and it was a "mistake." Originally the cost of gutters was $1800, well now it was almost $4K! and charged me $1800 for gutter guards! I had done gutter guards last year for $600.. But they destroyed those also while removing roof. So when I asked "how did this 15k roof become $23k??" his response was "I would never do a roof for 15k" When it came time for supplimentals he sent me a picture of a pile of shingles on the ground. Insurance was not happy, I asked for pics of the damage to fascia so insurance will adjust cost and to install missing trim he left off my home. Im still waiting for a response.. And insurance wont do anything without proof/pics. He also has in the contract if you leave a bad review he will fine you $2000 and take you to court where you will pay for all character damages and court costs! YEA THATS ILLEGAL per the Consumer Review Fairness Act of 2016!

This guy comes out and supervises his crew. He has gret customer service and follow up!read more

Worst service EVER. Billy Little hung up the phone when I called to discuss their OVERPRICED…read moreservice. Rude and unprofessional. He literally said "I don't care what you think". To a customer?? They charged us $160 to do NOTHING but show up and tell me the chimney had just been cleaned and didn't need a thing. Then they said I could use a new top seal but he was out of sealer so they'd come back and do it later but would charge us FOR $160 AGAIN ! All the competitors charge $69 or $59 for an inspection. He wouldn't accept that and overcharged us. Disrespectful, hung up and wouldn't answer phone, rip-off pricing. I am not a KAREN. We give honest reviews for decent service. STAY AWAY !

I felt like I got good and reliable service. I have an outdoor wood burning fireplace and an indoor…read moregas fireplace. Both were inspected and my gas remote serviced. I was pleased with the cost and service. I highly recommend.

Really good experience with Mark. He came quickly to assess and repair some minor storm damage. He…read morealso assessed our entire roof while he was up there and reported that it is in very good condition. He pointed out where caulking was needed and took care of that too. Price was very fair. We will call New Image Roofing for all of our future roofing needs.

The BEST OF THE BEST!!! Hands down the most honest and hardworking people I have ever met. We were…read moreso lucky to have met Mark after a tree can crashing down into our home. He helped us navigate insurance, replaced our roof and supported us every step of the way with contractors and recommendations. He had his work cut out for him and didn't bat an eye was ready to take on the mess that our house had become. He was present with his crew and made sure everything was done well and right. I'm beyond grateful to have found New Image Roofing and will be sure to recommend them to any and all of my neighbors, friends, and family for any roofing needs. They are PHENOMENAL!!!!!

Response was good initially then the games began. Told me would check schedule but never did…read more Finally I contacted back almost 2 months later and Tony did not remember so I had him scroll up the text messages. We then were set for Tuesday afternoon. Confirmed the day before and then got a text at 8:09 PM that night his first job was moved to Wednesday and wanted to move it to Wednesday which was not good for me. We then tried Thursday but I had a refrigerator repair so he said would check the schedule and then when I asked about it couple days later said working on it but never heard back. Time waster.

100% the best most reliable. My floors turned out amazing. Highly highly recommend. I wouldn't use…read moreanyone else.

marvin and his crew were very great to work with. elizabeth…read morewas very helpful in connecting us and getting this scheduled. marvin and his team provided the following services for us. -concrete patching -concrete pouring -pressure washing -site clean up -debris haul-away they were really great and efficient with their time and everything went really well. i do recommend having as much information possible to make sure on the same page of what the scope of work entails. i feel we did get a great value for the work that was done by marvin's team. thank you

Hired them to install a shower glass door at one of my rentals. Quoted me a high price, but I…read moreneeded it done that day and I said okay so long as they could do it by 8:30 They said that was fine. Then around 7:45 they called me saying they wouldn't be done by 8:30 and asking if they could come the next day or stay later. I said to stay later and I would work it out with my renter. Got a call 5 minutes later with them openly lying to me, claiming they went to Home Depot and they were closed, so now claiming they couldn't complete it that night. Home Depot closes at 10 pm. It is a nationwide chain and even I know this. I asked them which home depot it was and they refused to reply, while I could hear them typing on a laptop (meaning they were not at / had not gone to Home Depot at all. Anyways, point being, they are completely okay lying to their customers, and won't follow through with their work. Just awful to work with.

Once again Jeff's team gets two thumbs up and five stars. My roof was replaced as regular care on…read moremy home. The whole experience from call to post-install cleanup was 3 weeks. And the actual install only took 1 day! I've watched my whole neighborhood get roofs replaced, and only Jeff had the efficiency and equipment to get it done quickly with literally so little mess. So his business name is accurate. I had minimal cleanup of my own to do (a stray nail, a couple pieces of translucent tape, things that are easily lost in the grass). He took pictures of my roof and a video so I've seen in detail the quality of his team's work. If you want efficiency, great communication, collaboration, and competitive pricing, you want No Mess. I highly recommend Jeff.

I have been using No Mess Gutters and Roofing for a number of years and continue to be very…read morepleased. They have resealed my roof (extending the life), installed new gutters, and do routine inspections. When it's time for a new roof, I will be calling No Mess. Quick response, great service, competitive pricing. They always go the extra mile.