I Spine is Fantastic! I have been to 3 pain management clinics, and this is the best. Very simply, you show up and receive a supply of your meds. If you run out, that's on you. No counting your pills and feeling like you are a druggy. I see Ally read more

I went to Ispine for my migraines and my fibromyalgia, he said he couldn't help me with my pain but wanted to do an mri that I've done that before they wouldn't help me with anything with my pain and I sat there crying hysterically. DON'T GO THERE. This my second place to go for pain I won't be going back. read more

Dr. Boeding is AMAING. I have read people saying he "made" them wait. He takes his time with his patients and the time he gives another he will give you. He is caring, compassionate and funny. (Plus waiting is with every physician) read more

I've been a patient here for over 5 year's. They're AWESOME! The Dr's are compassionate & the staff is super friendly! I appreciate all of you! read more

I was sent to the clinic because my provider would not change my pain medication.I had to pay a 40.00 dollar co-pay. When I left they gave me a prescription to a med that I'm allergic to .and they had to know, it was on my form. The second time I when I seen Dr. Kendell. When she walk in the first thing she asked did you get a MRI. I said no, I can't afford it. [my cost was at lest $400.00] I said their is a MRI on file from the spine Surgeons. She sad she had to have a new one or she would not know how to treat me. I told her all I need is a change in medication. That didn't go over very well. She said in a angry tone. I can't do the that , my reputation could be in jeopardy. So when , she said that I new I was running out of medication and my main provider would not refill my meds So today I set here and wonder what I'm going to do in a few days when meds run out. My options are few. I had ask Dr. Kendell if she could give me end of life meds. She just look at me like I'm a complete buffoon. This is my opinion STAY THE HELL A WAY FROM THIS PLACE !! It will be interesting to see what their comment will be. UPDATE: A person named Elizabeth, called me and tried to smooth over my experience at the clinic. They said they will refund my copay. They demand money upfront when you want to see a DR. But to get the refund. it will take two to three weeks. Great customer service. NO Don't you love how Doctors have so much control over your life when you are in PAIN. read more

I went to ISpine to manage my pain medicine for my intractable pain. I saw Dr.Sutton, and his nurse Heidi. The first thing that I found concerning was that Heidi did most of the talking for Dr.Sutton, even going so far as to threaten me that she "fired patients everyday" from the clinic. That was very concerning to my wife and I. Another troubling remark front nurse Heidi was that "this appointment is not about pain. It's only about their contract and following their rules. ". When I told them no, I was there about my pain, she retorted again that this was about their rules. I was careful to be as polite as I could be seeing as I am in a great deal of pain, however Heidi was usually in a rude and argumentative mood, ever since the first visit. I even thought she was rude not only my wife and I but also to Dr.Sutton by not being honest and constantly not letting him be the one to speak. He tolerated her as she was far overbearing to my visit. On our final visit, we saw Heidi many times in and out of the waiting area as we waited an hour and a half over our scheduled appointment time. She looked right at us but didn't care that they were running that far behind. When asked , she said "it isn't my job to let you know.". She claimed my wife and I were disrespectful to her when that was not the case and she threatened to call the police to which I said yes, because I was really if being treated so poorly by her when all I wanted was to have my appointment with Dr.Sutton. She said she didn't have to take this disrespect from me , when all I told her was that I wanted to see the Dr. Which is what I told the police when they got there. Dr.Sutton told THE POLICE, not me, that he was referring me to another clinic. That was my business, not the police business and I feel like my privacy was violated. In the meantime Dr.Sutton refused to refill my prescription , when I was told he was going to increase it instead. Now because he refused to even refill my existing prescription I'm out of pain pills and obviously do not have any left in order to make it until my appointment at the clinic I was referred to. I'm suffering withdrawals on top of unbearable oain thank you to Dr. Sutton. read more

I have been going here for years for injections. Six months ago I told Dr. Wolff his front office staff was frustrating to deal with to schedule. Well, it has only gotten worse. It has been 11 days, tons of phone calls, and finally got my appointment scheduled for Feb 26th! When I first started coming within 24-48 hours I would have my Blue Cross Blue Shield approval, get scheduled, get my injections, and would not have to make 6 phone calls. It was enough frustration this time, that after this injection I will be looking to go elsewhere. I will let Dr. Wolff know after the injections that I am moving on. read more

Too long of wait on hold. Being hung up on before I could get my name out. Calling back for another long hold time.7 to 8 minutes. Scheduling an appointment for the Chaka office when for the past year been going to Maple Grove. Excuses are hard to believe. Was told the appointment was made a month ago before the schedule was even available. How can that be? I was given a time. Please be honest.. this is not the first time either. They do need help in Customer Service and Customer Relations. I ran the customer service for a Fortune 500 company and would never put up with what I have experienced here. Maybe this only pertains to customers who return multiple times a year. Don't make up an answer you think the customer wants to hear, try telling the truth or apologizing and saying I'll look into it and get back with the facts. Is that too much to ask? Thank God they have Tobie who is great to work with, a real straight shooter. Who tells it like it is. Much appreciated. read more

I have been a patient at Ispine for a long time. They have taken me from a place of barely walking to having a life again. I am a retired PHN so I realize the challenges of working at a clinic of any kind, much less a pain clinic. The challenges that these people are dealing with everyday can be overwhelming. Knowing this, I believe the staff do an outstanding job. Just the phone calls coming into the office are staggering. No, I am not a staff member but I have enquired about the length of time to receive a call back. Dr Boeding is wonderful. He takes all the time you need to answer your questions as do all the staff. I would highly recommend Ispine Pain Clinic to anyone suffering with chronic pain. read more

This is a steroid injection mill. They refuse to help you unless you have their procedures. Their "procedure" ended with me having an epidural abscess because of their filthy practices. DO NOT GO HERE! read more

I came to this clinic for a few years, I wish now I hadn't. I have been told I needed to make an appointment for EVERYTHING only to be scolded, and I mean SCOLDED by these newish Physicians Assistants.(Tobie, I'm looking at you.) It's as though I am wasting their precious time, even though...?? Also, I got a good listen as the receptionists discussed me loudly (and very rudely) in a crowded waiting room, who also were hearing this. That time I did say something, but I was treated as though I had mistreated the staff. Needless appointments, RUDE receptionists. So/so nurses. A billion shots for nothing. They don't actually help you so much as they book you for shots and see what happens. Shots, and shots, and shots. This place is all about money. read more

I have had the best treatment from ISPINE in Maple Grove, the Doctors, my PA and nurses are very compassionate and i have been treated with respect. This is the first time that I have experienced a full explanation of my pain i now have true and coplete diagnosis of my conditions, getting answers and i finally have a treatment plan for my entire spine. I first injured my back in 1992 and have not lived a day without pain since, i was diagnosed with fibromyalgia about 11 years ago and truly believe it was arthritis, stenosis and degenerative disc disease along with the 9 bulging discs that has been progressing over the years. I am very grateful that I found Ispine and they listen to me and did the full spine mri read more

I was sent to iSpine Pain clinic by my previous PCP. She was no longer willing to fill my pain medications. She said she felt Suboxone would be a good choice for me. I stated I was not an addict and I do not believe suboxone would help my pain. I went and made an appointment with the doctor that prescribes Suboxone. He agreed I was not an addict and Suboxone would not be beneficial for me. I was then sent to iSpine for pain management. I thought I was going to see Dr. Wolff. Instead I saw a nurse practitioner. I was prescribed medication along with having to do a drug screen. I felt as though I was a criminal instead of a patient. The NP's assistant asked me why I was on disability. I didn't feel it was any of his business. I did however tell him I had arthritis. His reply was, "Is that all." I appreciate the treatments I've received. The last time I was there for a treatment there was confusion as to what procedure I was having. I agreed to see Dr. Wolff because I was told he came to Delano to treat patients. It was later that I was told he does treat patients in Delano but if you need to have a procedure done you have to go to Maple Grove. I like and trust Dr. Wolff. I don't like that I see him only for a moment before a procedure. Otherwise I have to see the NP. She intimidates me but I have no other choice if I want to receive pain medication. I have a rare medical condition and it is frustrating when I'm told by a practitioner they have other patients with the same disorder. Perhaps they do. Seeing it from my side I feel they have very little understanding of the disorder. I hope this helps someone out there. I don't live in San Jose, CA any longer. I don't know how to correct it to Delano,MN read more

Love this place they really take care of there patients and they helped my mom feel better from the first visit with less pain she use to cry everyday in so much pain and thanks to Dr. Parmele & Dr. wolff my mom is pain free & working agin and big thank you to NP. Alyssa Goodew she so nice intelligent she listens to everything you have to say she dose not rush you out the door in anyway & explains everything properly to you on what's going on and how to do things right good advise all around a good person and the place is nice clean and the staff is friendly I recommend this place to anyone suffering from any type of pain they do good work on finding you're diagnoses fast thank you agin to the team of amazing doctors and nurses for helping my mom feel comfortable and smiling agin! read more

I have to agree with Nicole S. iSpine appears to be some what of a steroid injection mill. I spent 1.5 hours waiting to see MD and needed to leave without being seen because I needed to get to work. The nurse that checked me in was rude to me and explained that iSpine is most often used for patients medication management. If you do not follow the care plan, medication choices and procedures they want you to have, you will be punished by having your medications withheld. The physician assistant I seen was ok but not very knowledgeable of my diagnosis. Clearly iSpine is limited to a very narrow scope of practice for spinal issues so If you have any spinal problems outside of the most common spinal issues your choices for care from this group will be restricted to repetitive and unnecessary treatment plans. I will not be rescheduling! read more

If I could give this place zero stars I would. Every time I went I was treated like a drug addict. I always waited well over an hour to see a physician assistant. They never return calls. And all they wanted to do was injections on me so they could make money. read more

I have been a patient at Ispine for over 3 years. My experience with PA Sutton (Chris) has always been good. He is compassionate and makes you feel like you aren't in this alone. It's very hard dealing with chronic pain. So, that was important to me. My encounters with Dr. Wolf for procedures have also been good. That's the only reason I gave 3 stars. At this point I am considering switching pain Mgmt clinics. I won't say that all of the nursing staff are horrible, since there are some good ones. However, I do have concerns with how you are treated when you do have to call the nurse triage line. I have been told multiple times (no matter how far in advance that I call) that she will pass the message along, but the dr likely won't get to it that day. Yet their line says that they will get to messages if you leave one before noon that day. I am continually told how busy they are and that the dr's don't have time to get to my question. I even had a nurse yell at me (on the phone) to the point where I was in tears. They don't call you back when they say they will. I have gone 3+ days without hearing anything back about my scripts or any other questions I may have called about. In have had scripts that have been late getting filled due to this and the nurse I spoke to didn't care. After one of my procedures recently we waited for over an hour 1/2 in the pharmacy parking lot since my medication wasn't called in like they said. This is the third time that has happened now. I have called to talk to the nursing manager about my concerns, but also have to chase them down. They are horrible at calling you back. Any time I have had to call my primary or a clinic for one of my kids, the nursing staff is kind, respectful and they call you back by the end of the day. I do not understand how this clinic isn't held to the same standards. I worked in the medical field and saw 30 plus patients a day. Yet, I always called my patient's family's back before I left for the day and made sure scripts were sent in. It's bad enough that they don't have any after hours line. Since they don't, they should get back to people in a timely manner. I am tired of hearing excuses and of being treated this way. There is absolutely no accountability on their end and there needs to be. Don't run a clinic if you can't keep up with your patient load. Covid isn't an excuse since this treatment has been going on since long before Covid. I have waited for 1-2 hours many times just to be seen by my provider at my regular monthly, scheduled, appointment and never complained about the wait. It's because my provider was excellent. In return, I expect the same respect and understanding that I have given them. Don't treat your patients different because you are a pain clinic. If anything, you should be even more caring. Living with chronic pain is a nightmare. Show some sense of compassion for your patients. read more

I am very unhappy with iSpine as while they did help make my back pain manageable from when I started going there, the billing is so far out of wack that I would rather deal with the back pain. I started going to them due to the amount of OTC pain relief I was taking and was looking for a better choice. We decided on a treatment of Tramadol and Celebex that kept the pain under control and worked on the inflammation around the joints. When I went in for a medication refill, I explained that I was able to control it with half or the dosage given but was made to take a drug test to make sure I was not "abusing" the medication. It seems like the one urine test, they tested individually for every drug known to man at a cost of 34.95 per test for 18 test. My insurance paid the standard amount but did not cover the excess for, what I view as, unnecessary test. Looking around, these test can be done for between $50 to $80 total. It is no wonder my insurance did not cover the full amount. Some of the things they looked at, was happy for and they are nice people but I am starting to feel that the ones who run the billing side are just looking for a money grab and I wonder how out line the billing is versus the industry standard. read more

I have been seeing Dr Parmele for many years. I started seeing him when he was practicing in Sartell and then followed him as he opened his own clinic. He has been great, but........now the clinic has gotten so large I don't actually get to see him, only for few short minutes when I have a procedure a few times a year. While the PA's are great they have not been with me from the beginning and don't know that much of my story. I would really like to see my own doctor if it is only every other time or once every 3rd med check. If only just to check in to see how it is going with my assigned PA, etc. You lose that patient doctor rapport that was part of why you picked that particular doctor in the first place. That is one of the things I would change along with the response time of call backs. It continues to get longer and longer. I understand they are growing and with that comes growing pains but.......really? When do you just stop taking on new patients and just create a waiting list? Dr Parmele once said when he branched out on his own that his last clinic was treating patients as a # and they were not able to see their patients anymore as the PAs were seeing patients and they were only seeing them for procedures and he did not care for that, neither did I hence following him to his own clinic. Now his clinic is doing that very same thing. That being said they have great doctors you just don't get to see them and the majority of their employees are great as well. read more

I found the staff polite and reasonably helpful, and I really like Dr. Parmele, but I'm not a fan of the way things are done here. Either a Physician Assistant or a Nurse Practitioner do the assessment, followed by a brief (2 minutes or so) visit from the doctor. (Who ordered imaging in my case) After my MRI was done, I was scheduled to see the physician assistant for treatment recommendations. I questioned what role Dr. Parmele would play in my diagnosis and treatment recommendation, and was told that the PA was "more than qualified" to diagnose and make treatment decisions. As far as I can tell, you see very little of the doctors, most of the care is rendered by a PA or NP. Which is fine, but if I'm going to get care from a PA or NP, I might as well go to a minute clinic and pay 1/10 the cost of a specialist. read more

Ispine is lucky to have a person like Elizabeth. She helped to resolve my issues with the clinic. Like I said in my first review the doctors are excellent. Same with the people at the check in desk and the nurses who bring you back also excellent nice people. It's the physician's assistant who need to be more understanding and realize the patients are people too. They are working on the issues and that's why I'm still a patient. Thanks I SPINE keep up the good work. read more

I have been a patient here for many years. I find the staff and doctors to be efficient and thoughtful about my pain and my time. They care about me and my pain, and do what is best for me. Dr. Wolff is my physician and he is very good at doing what is expected of him and he manages my pain exactly how I want it managed. I would not go anywhere else. As for my pain meds, I call the pharmacy and if I do not have a refill scheduled, they contact the clinic. Problem solved. read more

I have no idea why anyone would give Ispine a bad review and the ones I read in my opinion has a lot with seeking meds for pain only and there are better ways to control pain areas with injections for me anyway and a way lower dose of medication. I was diagnosed with severe upper neck pain do to disc compression disc deterioration. And that was 18 yrs ago. I was prescribed tylenol#4 with codeine. I was a diesel mechanic and my job was extremely physical. So hung on and struggled with severe pain 24 hours a day getting worse and worse.I went to a pain specialist was given botox shots lite 16 of them and was prescribed codeine sulfate 30mg tab 4 tabs 4 times a day that's 16 a day 30mg tabs. yes my life got better work got better excetra. 5 years later I have an accident hurt my body even more than diesel mechanic job has. Ended up with TBI from fall 20 ft severe neck shoulder lower back pains reconstruction of left wrist surgery lower left back. This is ware the pain medication went to 10 10 mg percocet a and that helped for 2006 to 2011 tried injection again wrong doctor had no idea what he was doing. So i was put on morphine ER 60 mg 3 x a day. And that was with my 10 mg 10 a day. so by 2012 i could not handle the pain i was still having believe it or not with the meds i took every day. moved back to the city and by this time i found ispine. DR. Wolf and Pamela Kendall are great yes i had to get an MRI and i am on SSD so my insurance is far worse than most. Next we set up injection and yes i was put on meds to manage. All in All I was from 10 x 10 mg percocet a day and 3 x 60 mg MS ER morphine With injections I am on a 10th of what i was on down a 10th YES that means minus 90 % of the meds i was on. And are now working on other ways to not even be on what i am on. Changed my life. Staff is always great. I have been a patient for 4 yrs i will never go anywhere else. Even if i moved out of state I would come here. I have had really bad experiences with pain specialists over the last 18 years I know a excellent Doctors when i find them. I was only with doctors 3 now over 18 yrs all the others specialists so that's a lot of specialist.So I hope this is helpful to someone Thank You read more

I-spine is by far THE WORST pain management place I've ever been to in my life! That's saying a lot since I've been to over 30 in my life. I started seeing them back when dr. Parmalee still actually saw patients every month (4 years ago). Then, as they grew more popular, they started hiring multiple PA's to actually take over for all of their intakes, assessments, and monthly refills. They also had a bunch of medical students who would do their internship there, whom had absolutely no clue what the heck was going on, they didn't know anything, screwed up everything, messed up on refills, dates, notes, documents, and they went through them so fast, that there was multiple new ones every month. I literally had to explain my detailed life history every single month. That was the absolute worst thing they did and then the downfall began. Dr. Wolf and Parmalee began to only do injections and would no longer see any patients for any reason whatsoever. I got refused multiple times when requesting to see dr. Parmalee. Chris (not the PA's real name but that's what he goes by for some strange reason) is an imbicile. He's a VERY strong advocate to take everyone off narcotics (yet ispine hired him?). He got so mad at me on multiple occasions he'd stomp out of the room, slam the door very hard and loudly, slam my prescription on the counter, and would even yell at me. All because I refused to get yet another injection and had told him I have tried that already (which I did). I ended up getting multiple injections during my history at ispine. When dr. Parmalee did my lower back, everytime I'd wake up, I'd literally be screaming in pain with tears running down my spine. The best part is that when I woke up in the worst pain of my life screaming in pain, I was told repeatedly by the nurses there to "be quiet, you're scaring other people!" I was in shock that they'd say such a horrible thing to their patients! That happened twice. James (dr. Parmalee) came in to see me after the injection when I was screaming and crying in pain only to say "oh no, not again", and promptly left to inject his next victim. Obviously, these made me worse, not better! I could barely walk for 2.5 weeks after them. I also have heard from several different patients there (when I saw ispine) that they'd reuse needles. Multiple people have gotten infections there. James made my back way, way, way worse than when I initially started seeing them. They keep absolutely no records of how these injections are helping or hindering their patients. This place is a injection line. They reccomend everyone for them despite the very low percent of their effectiveness for at most, a month of relief. I saw every PA they had there, none of them know much about proper pain control, let alone medical issues at all because they're not experienced doctors. All of them are arrogant and I got chewed out by every single one of them for seeing them because "I wasn't sticking with one provider". To them, one provider means seeing one person at i-spine. Yet, to everyone else in the world, one provider means seeing one clinic, with multiple doctors there. I saw different PA's only because they'd VERY often take vacations and be gone for weeks at a time. Pam also put me on the MMJ program, but failed to notify me that it's either one or the other, and not both MMJ and pain meds. So, the month after, they began to cut me off my pain meds, despite me saying I wanted to stick with the pain meds, and not the MMJ if that was the case. They refused and I went into horrible withdrawals. I was told tough luck and I was irate, once again at them for not notifying me of this. Billing: the billing at this place is the most messed up I've ever also seen (ispine takes the record for officially being the *&$*iest place I've ever been to overall). It's their policy to do UA's every month. However, they send them out to a place that's not in network with any insurance company. So, 1 UA costs $698 OUT OF POCKET, when this test is only $60-80. There's so many other things that are messed up about this place. I referred 8 other people that I met/or knew, to ispine, and every single one of them left with the same complaints as I'm telling ya'll now. Take every other reviewers, my recommendations, and DO NOT go here! I am currently in contact with a law firm to file suit against this place for medical malpractice, defination of character (they lied and put false things in my medical file), and fraud. read more