I have been a patient at the Maple Grove iSpine Clinic for a good number of years. I have read all the negative comments on this page, and am also aware of the other side of the story. Remember what a mess drug prescriptions were? Everybody's dog was scripting drugs, even simply at the patient's request. Well, medicine has become more specialized and pain is no exception. This is a good thing. Congress has made drug regulations very detailed, and insurance companies have created an obsticle course, so much so that Family Doctors have a tough time dealing with all of it. These new pain clinics are designed to deal with all the regs on drugs insurance companies AND protect both the doctors legally and the patients medically. Skilled and talented nurses have rigid rules that keep everything in accordance and running smoothly. Special procedures are in place for everyone's protection, and they are important. Excuse me if this is repetitive. I want you to understand. In my opinion, nurses handle most all patient contact, evaluation, analysis, prescribing, everything, often in consultation with the doctor. Doctors will avoid any comments, referring you to your family practitioner for questions or evaluation. They are totally protecting themselves with the nurses as buffers. You can not call to speak to a nurse or doctor for anything other than scheduling. They even have assistants witnessing and recording their interaction with the patient, now. This is all a good thing. Insurance companies and laws, litigation and misdiagnosing, etc., etc. have to be dealt with, firmly and strictly in order to serve patients efficiently, safely, legally all in the patient's best interest. The pain clinic program has been, for these and other reasons, a huge success in helping deal with the 'War on Drugs." Yes, I have felt some 'rudeness' at times, seen the hard and fast rules, but nobody tells you why. Dr. William Fox, MD. (retired) explained to me over the years of his involvement in this program and the forces doctors have to deal with. He gave me an insight not generally available. I've had a chance to see both sides of the picture and it's not perfect. Humans are prone to failure. That's how we learn. We are still learning about pain, still trying new things. I have had great success along with some 'kinda' successes, but on the whole, I'm happy as a bear in honey with iSpine. They have my pain under control and I have a ton and a half of pain. I'm a regular Evel Kinevil with this, that and everything broken and the rest just one big pain. The few "Pains" I may get from iSpine are in my best interest and I don't need a special procedure for them. These guys do a fantastic job and they get my many thanks for trying to simplify what seemed to be at one time, an insurmountable job. You give 'em a break, too! Bob K. Oak Grove, MN read more

iSpine Clinics - Pain Management Near Me - Maple Grove, Minnesota

I mentioned I was over billed Billing said they would call me back and they never did. I was scheduled for 10 therapy sessions. After five I canceled the rest because the employees were not listening to me and addressing the issues I was having trouble with. I would never recommend this clinic to anyone read more

First of all, good luck getting them to answer your call or return a call. Secondly, they scheduled me on the wrong practitioner's schedule, showed up and after waiting 20 minutes they discovered their mistake. Thirdly, waiting an hour to see the Dr on the rescheduled call. Not one person kept me in the loop, it wasn't until I asked about it that they addressed it. I just didn't feel good about this place. Staff doesn't acknowledge you when your standing there waiting to check-in. Would never recommend. I'm going to a different place now. read more

I was going to call to make sure the MRI results they claimed to have discussed with me were the correct ones. After reading more reviews I guess I should be glad I already canceled all future appointments. My pain is extreme but I can't trust this clinic. It feels like your treated as a test animal and not a human being After getting a message saying they would talk to the office staff, I called again to get info about the MRI I was told we discussed but don't remember doing so.....and AGAIN...NO CALL BACK! AFTER LEAVING 2 MESSAGES 48 HOURS APART FROM EACH OTHER! read more

My mother went in for help and they prescribed a brace for her back that never came in the mail!

This place has VERY BAD PAIN MANAGEMENT Go somewhere else They do not treat there patients well and don't answer there phones when you need them the most. read more

I have been going there for years. I have seen a real doctor 3 times. the doctors are very good. Good luck ever seeing one except for a couple minutes before a procedure. My current PAC told the DR. I abuse my meds. B.S. They push less medication and more shots. Try to contact a person by phone. GOOD LUCK. they do not return calls either. They had a PAC Lindsay. She was the only person in all my time with I spine that really took the time with her patients. She is missed by all. I'm allergic to Suboxone. The side effects were horrible. Primary Dr. has it on my personal records. Major skin rash caused by allergic reaction. I was told today accept the Suboxone or move on to another clinic. They were kind enough to give me 7 days of my current meds to see me through. And offered a referral. Give me a break. For doing nothing wrong. PAC claims I abuse my current meds. Never have. Even turned down pain meds from hospital ER. twice in the last month. I did not accept meds from them even though the reason for the ER visit was due to back pain. No one listens, PAC is God. That is how much they have changed in the many years they have been my provider. I guess being dumped is just as well. read more

I love my pain doc.. she's wonderful. I followed her to Ispine after United Pain closed. I'm finding that this clinic is very difficult to work with. They don't answer messages and rarely can I get anyone on the phone. They have a very bazaar way of scheduling appointments. I haven't been able to schedule future appointments while I'm there because they don't have a schedule up and I go monthly. The waiting room in the Burnsville clinic is postage stamp size. There have been times when I can't find anywhere to sit. I will stay with this clinic as long as my pain doc is there but no longer. read more

Avoid Katie the nurse. One bad apple ruins it for the whole team Phone customer service the worst. one bad apple ruins for the who team avoid Katie the nurse in triage. . I have talked with her twice and both times she has no bedside manners. she cold, no empathy, so as matter of fact and no intrapersonal skills. Keep her from talking with your customers and or provide more training. she has to understand the patients who they are in pain and she should be more willing to deescalate than repeat the cold company cold lines. disappointed customer read more

Went to I spine , had the procedure done that they selected , it didn't work , so they sent me four Percocets for pain then would not refill it . Would not recommend them , you can't even talk to anyone if you call you have to leave a message and maybe in two days the might call back. read more

I got surprised with a "facility fee" of $425 (my co-ins) for each visit here (visited 3 times before I cancelled the last 2 visits). This was above the doctor's fees for a procedure...they actually try to charge the insurance almost $7K per visit. When I first called to ask about this fee they were very cryptic. Now I know why. "After" they billed me they then got a little more detailed with the fact that I am paying for the facility. This felt like a huge hidden cost that I should have "clearly" been made aware of prior to any procedures. Terrible. read more

They're in it for the money. They really don't care about the patients. I had an mri at my request and when the results came back Dr.Wise told me I had a herniated disc in l5S1 . I can barely walk and he tells me they want to do an epidural that might work temporarily. Instead of referring me to a orthopedic spine surgeon which could fix my herniated disc read more

I have had several procedures with Ispine. I have seen several of the PA's they are so eager to get out of the room. The PA came in the room and stated " You have had narcotics filled every month for 4months. I stated that was true, but I have horrible chronic pain from RA. She said I can only give you Suboxone. You are addicted to pain medications, and I am not going to contribute to that. I had a procedure done were they burned the nerves in my neck. They do one side at a time. The first time in recovery I was crying in pain. The nurse (Manda) told me here is an ice pack and you can get dressed. I was crying in pain, and she was not compassionate at all, just eager to get me out of there. She seemed completely overwhelmed. My second procedure was a much better experience. My nurse, I cannot remember her name. just that I remember it was like Captain. She was amazing. Treated my pain and was so compassionate. I never felt rushed out and even though I was in pain she treated me with humor. She never even looked at me like a drug seeker when I asked for a pain prescription to take home. My husband and I talked about it all the way home. They need a lot more caring and compassionate staff like that! read more

I saw Tobi Meyer. She talked down to me and didn't want to be bothered with questions. She ask what they did at a different pain center. When I told her she basically called me a liar. Turning and asking her note take if what I said was true or not. He confirmed what I said was true. Then she ask him,if that information came from the other clinic or had ispine just put it in. I was treated like a animal and refuse to be in her care. She ignored my other extremely serious medical conditions. Even though she had medical releases to access the information. She just didn't bother to read the information. She ask why I choose Dr.Parmele as he knew the least of any of them read more

Before you make an appointment. Be aware!! Ispine will try to force you into injects that don't help and procedures. Thats how they make money. They won't help you with diet or even checking blood work. They will only push whatever new drug they like. Makes me wonder what kick backs they receive. Honestly they can't even put in an order for a scan properly. Absolutely ridiculous that a nurse practitioner hardly can understand the my scan results. I've had two major spinal surgeries and terrible pain. The way they treated me.. I would never ever treat another. So nope. You will not get a penny more from me. I sure hope others in pain can understand ispine is nothing more than a drug dealer when it's convenient for them and if their doctors can give you pointless procedures. Super disappointed in this company. read more

I've been dealing with them for several months and 4 procedures. They have the worst customer service and scheduling team I have ever interacted with. Their prior Auth team is a nightmare and they are disconnected from the Dr. doing the work, and their follow up is zero. I would go anywhere but here. read more

Great care in every regard. They understand pain and provide solutions. They respect patient input and needs and work with you. And pleasant folks across their offices and people. Highly professional and highly recommend. read more

ISpine treats you like you are a nobody. I would never recommend this place to anyone. They don't even try to understand what you are going through. They happen to think that they can cut off your medication after 10 plus years of being on it. I would not trust this place for anything or anyone. There is no trust at this place!!! Never ever go to ISpine Pain Clinic!!! read more

Could not get an appointment, despite workmans comp approval. My primary was treated rudely when she called to find out why I couldn't get in for a major shoulder injury. read more

I would recommend this clinic to anyone having issues with pain. I have had excellent treatments results & the Doctors, the P.A, nursing & anesthesiologist have exceeded my expectations. Everyone has been awesome & very caring regarding questions, procedures, recovery. I have had great care. I trust this professional staff with my life. I could ask for no better care anywhere. They are professional, courteous, always caring how I feel & knowledgeable. The administration & office staff have always made me feel welcome & cared for. I feel so very fortunate my Orthopedic Doctor referred me to the ISpine Clinic in Maple Grove, Minnesota read more

received a referral for an injection. Stellate Ganglion. on my third call to the referral line, i was told I could not have the injection because I didn't have imaging. I was not advised what imaging they required and I was hung up on. Bailey RN, PHN read more

While I have worked with the clinic and prior authorization staffs with positive experience, the billing department was a different case. I called to express my frustrations with my bills, I encountered a very defensive staff (2) that refused to transfer my call to a another staff or supervisor. I directly asked for a support on two occasions and was told by the two billing staff that they would not transfer me. It's two stars because I called the prior authorization staffs and the issue was resolved amicably. The billing staffs need to trained on conflict resolution and customer service.​ read more

Had a procedure done at ispine. The procedure did nothing for my problem. But they wouldn't know when there was zero follow up read more

I have been a patient here for years before they had nurse practitioners I love this place they have been very helpful and have always been kind and treated me with respect I am very grateful for everything they have done for me In my eyes they are the best ! read more

i've had the worst experiences dealing with the I spine clinic. I've been forgotten about and yelled at by a young nurse over the phone, who instead of admitting fault puts blame on me. Someone like that should not be in the field of pain management when you're dealing with someone with severe pain. Some of these younger generations should not be in that medical field. There's so much money being spent on the drug addicts and people abusing pain Medication's. The ones who actually need this for the severe pain are faulted. I wish they would be some money put into the rural areas. I'm trying to find a doctor to see for severe pain. Having to drive in towards the city to see a doctor puts me in so much more pain from the drive. read more

Being an employee there is stressful. Every day I felt like I wasn't welcome. That was made very clear when I was fired for a hear say situation. They didn't ask if I said what they accused me of. They already had the paper written out that I was fired and took me out of the system. This is the worst experience I have ever had in my career. read more

Stay away. Their scheduling plan is built on making you wait. 90 minutes in the waiting room, then more waiting in another room. If you want to speak to someone you are directed to a message line. No matter what you tell them, they say they will return your call in 24-48 hours! 48 hours? Some of the nurses are rude. Some are kind. This morning I arranged to get a pain shot. I was told to come in for the shot in a half hour. I was driving to the appointment when they called to tell me not to come. They wanted to discuss other options. I was in severe pain and needed help. There was a point where they insisted that I get a blood test to check for infection. I absolutely knew I did not have a blood infection. And I was right, of course. I will never go back and you shouldn't either read more

I have a decent relationship with my pain specialist, but I have a terrible relationship with the scheduling supervisor, Katie Oleson, and the office administrator, Sarah K. A frontline scheduler majorly screwed up an appointment, which had a great impact on me at the time because I could only walk about 1,000 steps per day. It was a bigger deal than it sounds for several reasons. I got a half-hearted "sorry" from Katie. What I learned from this experience is that clinics like this don't really have accountability. If you need one of their specialists, it doesn't really matter if they screw up, so they won't offer any gesture of goodwill to you if they do. I even had a friend call a few times to sort it out and they just ignored her messages. At this point, I've learned it's time to move on, but if they screw up with you...don't expect anything but a half-hearted "sorry." read more

As a chronic pain sufferer I spent several years as a patient at iSpine. They are overly rigid and treat by guidelines, with little understanding or caring for the person. Dispensing pain medications isn't particularly profitable; their money comes from procedures. When I wasn't able to get a Thu or Fi callback from iSpine, over a weekend with breakthrough I got two days of pain meds from TCO, at their urgent care facility. On Mon my iSpine doc scolded me for scheduling an injection at TCO and then bounced me out of their program for getting my two days of meds with another provider--in spite of the fact that iSpine failed to get back to me. My new pain clinic, Nura, is much more caring and supportive! read more

I am a veteran who has been experiencing pain for a very long time all over my body. the va has tried some stuff but being over whelmed with veterans in need they could not take care of my needs because they kept focusing on individual problem areas of pain. my first appointment with doctor faltas was a little lengthy but he was thorough about asking questions about all my pain and not only just my pain but my life and life style. he diagnosed with me with fibromyalgia and started me on low dose neltrexone. it took about a month to figure out my dosage but when we did it was amazing how much better I started feeling. now this didn't fix everything because of other injuries I sustained in my military service but it was a very very good start. I'm impressed with his ability to see big picture and taking the approach of over all health. I know it might not sound like a good idea to stop taking all opioids to start taking this drug referred to as LDN or low dose neltrexone, however in my case I'm glad I did. read more

I have been a patient here for a few months and filled out my medication history honestly. Dr. Boeding kept me waiting 2 hours for my 1st appointment. He also told me to get off my anxiety & sleep medication or he wouldn't prescribe Morphine but didn't monitor my termination of those 2 meds. As a result I had a seizure. I also have severe insomnia & had to get back on Ambien. Dr. Boeding incorrectly said Ambien is a controlled substance & then took me off of the morphine. So, I'm screwed either way. Either I have severe pain or severe insomnia. read more

I was 12 minutes late to my appointment and Dr.Boeding refused to see me. Yes, it was my fault as I thought the appointment was at 9:45am, not 9:30. My bad. I insisted on speaking with Dr.Boeding as I would think he would want to know of this disparity. Instead, I was replied to by his executive nurse that based on my behavior that their clinic will never accept me as a patient. What a relief to know that after all this time waiting for a relief from my pain to know that Dr.Boeding will not accept me as a patient. I never swore at anyone or threatened anyone in any way. I simply asked to speak with Dr.Boeding. This has caused me to be forbidden from the clinic for my being 12 minutes late when I in fact thought my appointment was at 9:45am. Forgive me for being human and making a mistake! Do you admit to yours? NO, you forbid patients from further review. Thank you Dr.Boeding for your compassionate care of someone suffering in pain. I will think of you every time my pain becomes unbearable. What a gift you are to your profession. Beware of Dr.Boeding and his associates. They might treat pain, but it is limited to the client and not the person (real Human Being). I would never recommend this clinic for any real treatment of pain that you may be suffering. They don't even have 12 minutes to take the time to diagnose your treatment! Stay Away from these frauds read more

The PTs state they only focus on spine & neck, yet the Dr said that's not true. I had asked several times for full body rehab, yet only did the machines with the exception of 2 or 3 visits where we worked on a few functional exercises. Since I used to be an athlete, they told me I already knew everything so they didnt know what else to have me to. Yet their notes stated I was the one to decline other functional exercises. Say what?? I specifically asked at least 3 times and had a phone conversation with the lead therapist regarding this. He said it's not something they normally do but he could talk to the therapists to try to come up with a more well rounded program. I had to cancel or move several appts due to other appt conflicts. Each time I'd call Ispine appt scheduling line letting them know, yet I'd get a call from the front desk saying I missed my appt. What the heck, this clinic doesn't know what the left and right hands are doing. Seriously. To avoid a massive headache, choose another clinic that has their practice together. Oh and by the way, without your knowledge they bill you for additional services that you are led to believe are included in your PT session, such a trigger point therapy by your therapist for 5 - 10 min billing an extra $100. Again, save yourself the stress and headache. read more

I-Spine : Maple Grove Minnesota These people will assume you are a junkie seeking pain meds just for trying to ask a question about the plan they want to use for your pain. I tried explaining I have tried the things they want to do for me, but wouldn't let me even speak to explain my full situation. I tried explaining I would do whatever they think is best, but doesn't make sense to try the same thing and expect a different outcome. (literally what the word 'insanity' means) But they just assumed I was seeking pain medicine, and wouldn't let me speak. I felt unheard and belittled during the whole experience. Not to mention I made them aware of my severe anxiety and that I was struggling very hard just getting myself to go to the doctors, in fear of being looked at in the exact way that they did. I was also experiencing a flare up of pain due to the very long wait time in the lobby, to the point I was visibly shaking due to muscle, nerve and bone pain. Then as I was leaving they didn't notice I went into the employee bathroom, and I overheard the entire staff essentially calling me a drug addict, and said that everyone should check if they're missing a script pad and everyone bursted into laughter.. I have never felt so depressed in my life, as I have been struggling to find answers on what is causing me so much pain for months, to the point I can hardly leave my house for 30 minutes before experiencing excruciating pain (which also causes me to have panic attacks, as I have anxiety that has gotten much worse during this whole experience of going to doctor after doctor and getting no answers). I just didn't want to waste more time trying the same things over and over, because my pain/conditions have been only getting worse quite rapidly. I am only 25 years old and just want my life back, and to be able to do all the things I want to with my son who is only 4 years old. This is beyond unprofessional and just a horrible way to treat a human, not to mention someone you have taken a oath to try to help. After this I am honestly terrified to go to any other doctor in fear that I will be looked at/spoken about in this way again. This is barely scratching the surface on the absolute nightmare of an experience I had with these "doctors". Arrogance is a major issue within the healthcare field by the experiences I have had with other doctors, and this just proves that point on a very extreme level. I walked out of that building struggling to hold back tears, and got in my car and wept while hyperventilating uncontrollably (panic attack..due to the actions of the people I had trusted to try and help me). Please, if you are seeking help for a difficult problem to solve/diagnose, or just in general, save yourself from feeling this way and try literally any other clinic. This was one of the most unbelievable experiences of my life. Truly awful human being's. I will say that the nurse I had before the doctors came in, truly seemed like she cared and was worried about my well being. Asked me questions and let me speak without giving me dirty looks and judging me. She helped calm me down for a short period of time, and I do appreciate her. read more

I like the Dr's, I have been with them for a very, very long time, however, I no longer approve of the way things are ran at iSpine. Often kept waiting up to 90+ minutes after my appointment time to be seen for med refills, not being able to see Dr. Parmele or Dr. Wolff other than for the brief minute or two they spend with you prior to a procedure, phone messages going unanswered for 2-4 days, waiting on hold for 10+ minutes, etc... Chris Sutton is a great Dr also, he is a great advocate for his patients, but does not have enough time in his day for the number of patients he is scheduled for.. read more

Can I give this place a 0 or negative rating? Came in for an appointment at 4 and they made me wait 45 minutes. What kind of professional makes you wait that long? I'm not trusting them to look at my SPINE if you can't even be on time to my appointment read more

dr ward put a neurological stimulator in me in sept 8 2020..it worked for a short time...but it continues to make me feel like i'm on fire(!!!!!!!!!!!) this implant? worst decision i've ever made! and i've made alot of bad decisions!!! and...he won't write anything to help w back spasms, leg pain(off the charts!!) he does not care or know his patients!!!! never use this dr from ispine!!! try..."inspire!" (pain clinic) i now have a great top notch ortho!! he thinks these things are no good! he will be removing it & yea....doin a fushion!!!!!! read more

Hated it there. Waste of money. Pushes you out the door so fast... Typically if you need a injection they can do it same day. Nope not this place. They make you come back for another appointment. read more

I initially saw a doctor that said I could get medication for my lower back pain. If I needed it, I could more medication if needed, but that was not the case. I then saw a PA-C that initially gave me hydrocodone acetaminophen 325. I have gotten sick from the acetaminophen before but was willing to try it again. I got sick & she then gave me oxycodone 5mg. That did not work well and told her that taking 2 of the 5mg worked better. I was able to do my normal daily activities. She said I was taking too much and would not give me anymore. She gave me something else but wasn't sure my insurance would cover it, so she gave me a prescription just to back it up. My insurance did cover it but the side effects were so bad, I told her I couldn't take it. So she gave me a list of other things but said "she would not put in a recommendation for the oxycodone, take care" and walked out the door. Why did she give me the oxycodone in the first place and put in a prescription for back up?? It does not make sense to me & was totally unprofessional. The doctor I saw backs her up too. I will never go back there again. read more

Dr Parmele and staff have been wonderful to work with. Both in Chaska and Maple Grove clinics. Politeness and professionalisms while working to get my chronic back and neck pain more manageable. The IV's, sedation and conversation while being walked to the door all have been great. Thank you ISpine for doing what you do! read more