ridiculously cheapest Chinese batteries money can possibly buy Six months down the road it's showing 86% Yeah, if it's just a tie you over for a few months then great long-term forget about it read more

I had a faulty screen, so claimed on insurance, I had to send it to ismash, they had it for 10 days to replace a screen on my Samsung. When it was returned the screen was fine but it now keeps jumping out of apps and people can't hear me properly anymore, they say it donde like I'm outside in windy conditions or under water. God knows what they've done to my phone. read more

We were booked in for a repair appointment. The guy never turned up and when contacted he said they were closed on the day, with no explanation as to why he booked in appointments for that day. read more

I had a shocking experience in London with iSmash. Took my phone in for a new battery. They took longer than stated and then when I came back to collect they said the phone was water damaged on the faceID sensor. They showed me what they say was a watermark on the sensor. They then tried to say that FaceID might not now work, even though it was working fine when I dropped it in and they had witnessed that in their many tests. They also ask for all your logins which I was hugely uncomfortable with as they can access all your save passwords etc. Not good or safe in my opinion. Anyhow, they went on to replace the battery and then at the end state that they would not warranty their work for the year due to this supposed water damage. I argued but ultimately had no choice but accept to get my phone back. The story doesn't end there.... a few months later and my phone starts to go from 50+% to zero and to crash. Turn it back on and magically that 50+% has vanished... puff... gone. This happened for a few days and then it eventually crashed for good and the phone will not charge or even show a charging symbol (tried wireless charging and the wire). Nada! One dead phone. My advice, go buy a mini power bank for the money you would spend with them. They are crooks in my opinion. read more

AVOID AT ALL COSTS. Putting 1 star because there aren't 0 stars. these guys are just common criminals. I bought a new screen from them which stopped working (going Green) just 3 months after, the iPhone has not been dropped or damaged in any way, and I wasn't the only customer this happened. sadly when it happened to me I was abroad, without access to my bank account, flight information and pretty much everything you need a phone for these days so had to repair it then. I came back to the shop and they have refused to refund me any money, or provide any store credit because I had the phone repaired. I asked them how would they wanted me to resolve this being abroad, with no help from them, I even have my invoice showing I was out of the country. A COMPLETE DISGRACE read more

Took my iphone in for replacement camera glass and they scratched my iPhone screen!! I have ended up with more damage than I started with and they claim it wasn't them, when it clearly was. They never documented any scratches on the phone when I handed it over, but after going back several times to speak to them since, they now say they wrote down that it was already scratched (conveninently they only mention this now). So now they've charged for a replacement camera glass, they've damaged my phone and they've lied to my face about it. To get the screen repaired will now cost way more than the initial camera glass and they don't even use quality glass so I'm now downgrading my phone from apple parts to their awful quality parts. To top it off, they fitted the wrong glass for the camera glass replacement which they didnt tell me until I complained the next day so now theyve ordered the right glass but i still dont have a fixed phone! What absolute cowboys. Avoid at all costs! read more

Sent my phone for a replacement screen and it was returned with the protective film still in place on the underside - inside the phone. A little plastic tab was sticking out the side. I contacted them to organise sending the phone back, but they did not respond. read more

Shocking service. I went in for a new battery - they broke my screen while changing it and replaced it with a non-Apple screen which doesn't work properly. They will not respond to any complaints read more

ismash Canary Wharf installed twice a faulty screen on my iPhone. I regret immensely not have gone to apple straight away. I'm still with a faulty screen, no apologies for the inconvenience and seeing some of the other reviews, no faith in them using a good quality screen if they have a third attempt to fix it. I expected more for well over £200. read more

Lets start with the head technician who was very unprofessional. Yelling, rude, didn't do his job correctly, didn't test my phone, didn't even take my details. In simple words they broke my phone and they asked me to pay full price as they use a small paragraph in their terms & conditions which blames everything on water damage. DO NOT USE. And head technician I hope you get fired. read more

First of all I went to iSmash Canary Wharf to ask for a screen replacement for my iPad Air 3 (2019) they quoted me £249, I looked online on their website and it was actually £199 (regardless of location) so they actually tried to rip me off by £50! I should have learnt my lesson there. But I never, instead I booked my iPad in for repair in Lakeside iSmash and brought it in today, now my iPad was in a pristine condition apart from the broken screen. Upon collection of my iPad the screen looked fine so off I went to my car with my iPad. As I was got to my car I noticed the screen had started splitting from the iPad and went black! It was at this moment I took a closer inspection of my iPad and noticed the back of it had also been bent! My partner took the iPad back to the shop to request a refund and ask then what on earth they had done to our iPad only to be met with a firm NO from the store manager there called Ahmed, my partner then requested for the screen to be fixed given they had caused MORE damage to the iPad then it originally went in with and Ahmed refused!!!!!! I will be taking this as far as I possibly can and I will happily go to a small claims court as I have done in the past for another business. We have rights and these big companies can try their very best to walk all over people who give their money away for nothing in return however I will not allow that to happen in this case. I did read similar reviews online before but I chose to ignore them and now I pay the price! If this has happened to you please also look into taking iSmash to a small claims court and stop allowing them to take our money completely ripping innocent people off. Please listen to me and DO NOT USE iSmash - there is no such thing as a "life time warranty" with iSmash, they lack integrity - something I should have learnt in the beginning when they lied about the price to con an extra £50 out of me. read more

I would avoid. I used iSmash for the first time recently to have the screen replaced on my iPhone 6. The cost was only slightly cheaper than the cost of going to the Apple Store (~£20 difference), I decided to go with iSmash because of the convenience factor. I dropped my phone off, had to give my passcode and full access to my phone. The repair was supposed to take an hour, I arrived 90 minutes later and was told to come back again. Came back 2.5 hours and the repair was just finished. The screen looked fine but I realised quick quickly the quality of the screen they use doesn't appear to be as good as the iPhone genuine screen, touch doesn't feel as responsive and the screen appears to flicker at moments. My real issue came after this, within a day the home button stopped working. It would work maybe once in every five presses. I went to the store and explained the situation. iSmash were not willing to assist, and would not admit there may have been a linked between my phone having it's screen replaced and right away after the home button not working. They wanted me to pay £50 to get the home button fixed and then the touchID would no longer work. I should have gone to the Apple Store to begin with and I will be recommending anyone who asks the same thing from now on. The service was poor, communication was poor, the repair was only good to average (one edge isn't fully smooth to the case), the cost was average. I do not believe their service is worth the risks or the costs. read more

PLEASE AVOID AT ALL COSTS. NOT WORTH YOUR TIME AND MONEY. I came in on the Thursday 4th August (I think) to have my iphone 6 screen repaired for the first time. After a few days I noticed the screen had come up and that the colour of the screen was really poor quality. The following week I came back to get this fixed. After that visit, the screen seemed to have been damaged with a blue spot on the right hand side. The colour of the screen also started flickering so I had to go back for another time to get it changed. On Friday 19th August, I received it back but again over the weekend the screen lifted. I called up yesterday to have it fixed again but to get a full refund. I thought Madga, the store manager agreed to this. I took the phone to the store (for the 4th time) to be fixed, got a refund but when I returned after work, they had put on an old broken screen which I was disguised at. Obviously I had misunderstand her offer but the way she spoke to me was totally out of line. Maybe It was naive of me to think after 4 visits I would get a refund and a fixed phone. For £79.99 I would have expected it to be fixed the first time seeing as this is what "iSmash" specialise in. I asked why it hadn't been fixed and she said "what do you except?" "If you went to a clothes store, they wouldn't give you free clothes if you took them back". Totally argumentative and no apologies. I honestly can't even put into words how annoyed I am about this situation. Not only after 3 week do I still have a broken phone but your team have done nothing to apologies or help. I've had to pay you 8 separate visits which is time of my day and at the end of all this I'm back where I started. It's also beyond me why you don't have a customer service time seeing as you have over 12 stores in and around London. You should be ashamed of the company you run and the staff you employ. It's a total joke I DEFINITELY WON'T EVER BE RETURNING TO ISMASH AND WON'T RECOMMEND TO ANYONE read more

TERRIBLE. I went here to get my iPhone 6s screen repaired as I had cracked it on the pavement. Everything was working fine on my phone, including the battery life, even with the cracked screen. After I got it back from iSmash, my battery suddenly started depleting MUCH faster than usual. After a few days, it started losing power even when plugged in, so I took it back to the store and told them that my battery started depleting after the screen replacement. The staff were completely unhelpful and just said that it had nothing to do with the work they did on the phone, and they didn't offer to help any further at all. I know the two are connected (screen replacement and battery issue), but they completely ignored and denied this. At this point, my phone has died completely and won't turn back on. I'm still waiting for it to return to life. AVOID this place, just go to the Apple store. read more

I sent in my ipad pro with one crack on screen ,they said they could not fix this ipad,so I thought ok no problem ,they sent my money back and said ipad on the way back to me.When I recived my ipad I could see how they could not repair it ,it had another break and bent in the middle the packing envelope that I sent to them was the same one I got back with ipad inside .There is no damage to the envelope at all no bends rips or holes.So I know that it happened in there work place.If it was like this when I had it I would have put it in the bin as it was no good to anyone. Now they wont deal with the problem at all just making silly remarks like ctv camera would not see it as it was to small to see in there workplace , no help at all from them .bad bad place to send your device to get a repair dont do it . I will spread my review about wherever I can,as I dont think they will let this review on there site.. read more

DO NOT GO HERE. ISmash Westfield White City. Took iPad in for screen replacement. Collected but after the repair job battery started depleting really fast all the time. Also iPad started to shut down constantly unexpectedly. Something fishy goes on here. Went back to complain, no help. I am taking the iPad to Apple next week to check if my battery was replaced. What a waste of money going here. NEVER AGAIN. I SHOULD HAVE STOOD OVER THEM WHILE THEY DID THE WORK. THE SAME THING HAPPENED TO MAYA T (yelp reviewer). Also I hear it occurs a lot with iSmash. I should have listened to those who warned me that they take your battery. read more

hi. dont go to this store. it is utter c**p. They took a two hour lumnch break and made me wait for screws to fix my phone. they told me my phone was unfixable. after this i went to a store for 30 quid cheaper and got it fixed immediatley. ismash is rubbish. read more

This is like one of those while you wait shoe repair and key cutting places except its not shoes and keys its iPads, iphones and Samsung phones. I took an iPad2 in here on Friday, they were busy, told me it would be available on Monday and it was. The glass cover over the screen had cracked, they replaced it and charged me £99. I'm not sure if that's a good price or not really. Intuitively it feels like a lot, but service was efficient and as I work in the wharf, it's an easy lunchtime drop-off, pick up experience. Regardless of device, their prices seem about the same, glass/£99 LCD/£110, home button, speaker, WiFi, battery/£59 each. read more

HEADS UP PEOPLE !!!!! This is a review for iSmash The gaurantee for the materials used to repair your device screen is in my opinion highly dubious. The T&Cs state a "life time" warranty for screen repairs. But the actual meaning of "life time" becomes apparent when you have an issue. If (as in my case) the screen breaks due to faulty repair, then that is deemed the end of its life time. They won't replace my screen even though the initial repair failed, it was addressed, then failed again this time resulting in the screen cracking as it was picked up. We paid 89.99 for a 2 month "life time" guarantee. Absolutely abismal customer service I was accused of lieing when I described the cause of the screen cracking. In my opinion the materials used for the screen and the initial repair were both very sub-standard. If I could give zero or less stars I would rate them negative 5. I will be sure to give my honest opinion to anyone who asks for a recommendation. read more

Honestly! Just don't do it. It seems like a bargain, but it isn't. Just pay a little bit more and get the work done by an "authorised repair centre". read more

Charged £139 to fix my phone screen poorly. It was rushed and seated incorrectly, meaning it fractured after just a week. Ismash Refuse to correct their poor workmanship as they said screen is now broken so not covered on the warranty. Although admitting that this happens a lot with customers?? Equivalent to backstreet market repair. Seriously regret not going to apple. Not reputable or professional in their standards. read more

I have an iphone, and yes, I dropped it a million times a, but I never broke it! I smashed it very hard once 2 weeks ago, and i broke the original apple screen it it (it took me years to manage that haha) . I trusted ismash that they will replace the screen , with obviously not apple product, but at least a good quality. well... my phone slipped from the sofa to the carpet and the ismash screen broke in peaces. It was in a protective case with screen protector and landed on a fluffy carpet. It is in peaces! I took off the case and noticed THEY NEVER PUT BACK THE SCREWS???!!!! WHAT?? imagine if they did this job on the outside, how would be the inside look like? they are charging a £100 for that, and do a job like any high street store could have done for £40 ..... this is not a quality... on top, they are not helpful at all. they customer care representative haven't even read what i said!!!!!!! It was like talking to a robot. NEVER GO TO AN ISMASH, go to Apple, it isn't much more expensive but the quality worth it. read more